BB Anmeldelser 

Booked d a scooter through their website to pick up at 14:00.
My fault for not seeing that the place I was gonna get it from is closed at 13:00...who would think they close so early on a normal Sunday.
Got an e-mail from BB that the place is closes, so looked for a different place and e-mailed them back...
No answer for 3 days, so I send a message through their website contact... And then another, and another...
Then a message to their other e-mail.

No answer for 2 weeks now, a joke!

UPDATE:
They replied after 3 days through their contact e-mail.
No reply through website contact.
Review updated from 1 to 3 stars.

UPDATE2:
Booking successfully updated, I added 4th star to my review.

UPDATE3:
Both of my bookings with them went with no issues.
I can honestly recommend them!

Booking #24315E24, contact req #400577, #749714. We faced problem on 29Jun due to their team and rental station's mistake. BikesBooking and rental station are blaming each other, my money is stuck and am not getting refund. This is my worst booking experience.

* I shared my license and my current address with BikesBooking.
* BikesBooking shared half info with rental station based on which they confirmed I can rent vehicle
* Police fined because required license was not there
* Rental station and BikesBooking are blaming each other, I am the only one who took financial loss when it's not my mistake
* Refusing to refund, giving same excuses for over 2 weeks now

-------------------------------------------------------
Reply to BikesBooking's comment:
* I shared details with you - current location, license
* You shared only license with rental station and confirmed
* Post your confirmation I picked vehicle
* Post incident, rental station blamed you for not sharing current location
* You took no responsibility, never negotiated with rental station, just put everything on me - that it's my problem, I should sort it out with rental station, even when rental station is blaming you.

I always communicated with you for booking, only contacted rental station to collect vehicle. In this situation, it was your responsibility to sort this out. We have been through this many times.

You returned 48.60 after multiple arguments, which is only 7.5% of total amount which should have been refunded.

A booked a 100cc motorbike, just to find out I could not drive it with B license.
Although Cancel within 24hr refused to refund the booking fee.
Awful experience.
No support at all! Never use bikebooking.com again! Stay away from this agency!

So far so good. I have received a quad bike in good condition, almost new, service was ok. I have paid as it was agreed in my voucher, so there were no problems on arrival. My deposit was refunded quickly, rental company said it will take up to 21 days, but in 8 days it was already back on my card.

toujours aucune confirmation de la réservation après 24h

I ordered a bike through these guys well in advance of a booked holiday. Then less than 2 weeks before I was due to receive the bike they e-mailed me to advise that this bike was not in stock but they had a similar bike they could provide me with. You may think well done Bikesbooking but in fact they had the cheek to ask me for more money for this.
Just to check their story I went to their website to see what would happen if I tried again to book a bike and surprise surprise the same bike I had booked was listed but at a higher price than I'd paid.
They either have dreadful customer service or they are essentially using the old "bait and switch" tactic (which is illegal but I don't know which country these guys operate out of) to get more money from customers who will suddenly have less available options due to the proximity to them needing the rental bike.

Personally I'd rather walk everywhere than line the pockets of this kind of "business".

Edit to reply to their reply for clarity and potential future customers.
I am fully aware that Bikesbooking is an intermediary, using that as an excuse is very poor form. While some things are out of their control this does not affect how they deal with it when something like this happens, that is 100% within their control.
To also suggest they do not confirm reservations after I received an e-mail from them following my order that states "Your reservation is confirmed" and then "You have successfully booked a "insert model here"" is laughable.

To suggest that I did not loose (sic) anything is also patently untrue, there is no way to get back the time that I spent on this process. I used an intermediary precisely so that I had some come back if there were any issues with the booking but as it happens they want to take the arrangement fee and then wash their hands if any issue arises (apart from trying to re-book a bike, I wonder if I'd have had an e-mail offering a refund if they'd found one cheaper elsewhere?).
I also now have to spend more than I'd budgeted for my bike which at this stage is not welcomed.

They also replied to this negative review before replying to my private e-mail which was sent some hours prior.

Make up your own minds about these guys but if 1/4 of all reviews are 1 star then I'd suggest that there is something very off with this company and how it conducts it's business.

Further Edit: They have now tried to have my review removed by complaining about some of the language used which I have changed. Think very carefully before using this company.

Bonjour,
Tout c'est bien passé avec BikesBooking. Nous sommes très content, l'état des scooters étaient quasiment neuf et peu de kilomètres au compteur.
Nous réserverons à nouveau avec BikesBooking.
Alice

Soddisfatto di questo servizio! Lo userò di nuovo!

La mia esperienza è quasi incredibile. Prenoto per Roma dal 3 aprile e pago l'acconto. Mi arriva il voucher sul quale è scritto che il mercoledì il noleggiatore è chiuso. Il 3 aprile è mercoledì!! Scrivo immediatamente solo per vedermi rispondere che l'acconto non è rimborsabile e che sul loro sito c'era scritto che il mercoledì il noleggiatore è chiuso. In effetti è vero. C'è scritto sulla pagina di conferma del pagamento e, se non lo vedi, loro si prendono i soldi per una giornata della quale nessuno potrà usufruire. Veramente incredibile.
UPDATE
La situazione è stata risolta con il cambio della prenotazione presso altro fornitore ad un prezzo superiore. Il servizio clienti è stato decisamente d'aiuto ma il problema di permettere la prenotazione in un giorno in cui è impossibile usufruirne è un problema informatico non da poco.
UPDATE 2
Sono andata a ritirare lo scooter prenotato e non era disponibile!
Non ho più parole!
UPDATE 3
Un upgrade deve essere offerto, non imposto. Girare a Roma con un vespino è quanto di più scomodo si possa immaginare data la consizione del fondo stradale. Comunque, BikesBooking ha promesso il rimborso della caparra per cui, da parte loro, si sono comportati correttamente.

Would definitely recommend! Everything was great. We hired a motorcycle in Malaga for 5 days. I will come back again in August.
Greetings from Germany, Manfred Schulze.

Friendly helpful guys, easy to arrange pick up and drop off. I hired a 500 Bullet for 8 days, covered 1,400 klm, The bike was well serviced/maintained and never missed a beat.
Got some helpful hints from the guys before heading off, which meant a lot as was my first time riding in India. {won't be the last}

I just wanted to share my experience with BikesBooking renting 2 bikes in Sri Lanka. Easy and fast booking process, got voucher to my e-mail right after the reservation. Customer Support Team also helped us with obtaining the Driving Permit in advance and organized the delivery and collection of the bikes at our hotel. They were really helpful and answered all our questions before we made the reservation. Bikes were in perfect condition, really enjoyed our vacation. Thank you so much for making it possible! We will be using your service again next year for sure. Booking number: #E14B1693

ich habe einen Roller über BikesBooking gemietet, vom 16.2.-26.2.19 in Benidorm: Booking confirmation #6E531C0E. Hierbei wurde mir die kostenlose Anlieferung zum Hotel und auch wieder Rückgabe vom Hotel angeboten, daher habe ich gebucht.Leider wurde mir nach der Buchung dann mitgeteilt, daß eine Anlieferung nicht möglich sei und ich den Roller selber abholen sollte, 6,8 km entfernt von meinem Hotel. Auf meine Beschwerde hin, daß mir die Anlieferung ausdrücklich angeboten wurde, wurde mit empfohlen, mit einem Taxi hinzufahren oder öffentliche Verkehsmittel zu suchen, über die beigefügte Google Maps Karte findet man das schon. D.h. das Angebot war nicht korrekt, das empfinde ich als unseriös. Mit der Vermietungsfirma Fine Rent a car war ich sehr zufrieden.

Rückmeldung von BikesBooking: Sie stornierten nicht die Anlieferung im Hotel, der Vermieter konnte die Anlieferung kurzfristig nicht organisieren. Ausserdem gibt es die Anlieferung nur auf Nachfrage.

Meine Antwort:
Das Angebot und der frühestmögliche Termin war von BikesBooking, nicht vom Vermieter des Rollers. Man kann nur anbieten, was man auch liefern kann. Es gab keinen Hinweis darauf, dass man die Anlieferung im Hotel nochmals anfragen muss oder es eventuell zu kurzfristig war. Ausserdem fragte ich nochmals nach wegen der Hotel-Anlieferung, allerdings ohne Antwort. Für die Rückgabe bei meinem Hotel hätte man 10 Tage Zeit gehabt, aber auch hier musste ich den Roller wieder selbst vorbeibringen. Wenn die Anlieferung im Hotel unsicher ist, dann sollte man das im Angebot auch erwähnen.

excellent and convenient service - fast and reliable !

Very nice rental procedure. 100% happy. Service and bike were perfect.

Rented a couple of scooters in Naples. Not brand new, but good quality as expected. Will use the site again and recommend to friends

The service from Bikes Booking was through the line good. The supplier (in Naples) was ok but instead of navigation not easy to find🤔. The bike was not really new🤔 (big scratches on the cylinders - not very unusual for a twin boxer, but...) The top cases were pretty used and not always smooth in handling. The bike stoos in the sun (38* C!) when I picked it up’(1 Meter behind there was space inough in the shade🤔🙄 I had to adapt the tire pressure after a short trip🤔. The suppliers personal didn’t speak englisch and didn’t know much about the bike (BMW 1200 GS), the vehicle’s driving papers were supposed to be under the seat, after dparture I checked and they weren’t.
At the end many things to rectify in Details, but I think I would do it again (ich was at Naples🤔🙄😂) so Bike’s Booking did the best possible😂

Correct pricing and fast service! We rented a Vespa 125 for a week in Milano and all went very well. The bike was in top condition