BB Anmeldelser 

Betrug! Achtung! Auf keinen Fall buchen!
Die Firma, bei der unsere angebliche Buchung getätigt wurde, arbeitet seit mehr als 2 Jahren nicht mit BikeBooking zusammen. Sie haben von unserer angeblichen Buchung nichts gehört. Unser Geld ist abgebucht. Bestätigung kam kurz zuvor. Werden rechtliche Schritte einleiten.
Frechheit.

J'ai faillis mettre 2 étoile mais non je vous explique en Bref parce que histoire compliquer
Je décide de commander un 125cc pour la Crète ( agence Sterling ) super la commande passe pas de problème jusqu'ici.
Je me rend compte que un 125cc c'est pas adapté je leur demande de me l'échanger contre un 450cc et d'annuler ma première commande ( les problèmes arrivent )
Ils me disent ok valide la commande puis m'envoie un mail on n'a finalement pas le quad du coups je dis pas grave annulé la commande je prend un 300cc.
Je passe la commande du 300cc ils me disent on à le 450cc finalement.
Je leur dit donc bah annulé le 125 cc le 300cc je prend le 450cc. Bien évidement j'ai du payer un " acompte pour chaque Quad ( ce n'est pas fini ).
Arrivé la bas je vais a l'agence Sterling pour récupérer mon 450cc SURPRISE !!!
Monsieur n'en à pas ( un ami avais commander un 300cc pareil pour lui ) il nous envoie chez son cousin car il devait en avoir ( il nous a dit qu'il le signalerai à BikesBooking ) arrivé la bas Oui il y a un 450cc mais 150 euros en plus pour le même nombre de jour donc non merci j'ai commandé a un prix et je me retrouve a devoir payer 150 euros en plus ! NON!
A ce jour je n'ai reçu que le remboursement du 125cc ( 44 euros environ ) il me manque les 2 autres ( cela date de début Aout 2022 )
J'essaie de les joindre 1 fois sur 5 ils me répondent mais ne me donne aucune info sur l'avancé de mes remboursements.
En bref 3 réservations( un peu plus de 150 euros ) 0 Quad a l'arriver une journée perdu dans le séjour et une dizaine de mail sans réponse
Première fois que je mets un avis c'est bon j'en peu plus de me faire arnaquer !
Je ne dis pas que le site n'est pas fiable parce que sur les 7Quads réservé on en a eu quand même 5 dont 2 en piteuse état mais bon ca fais presque 50% des quads ça va !

Worked just fine but most of the honor goes to the local bike rental service; “Athens by bike”!

C'è poco da dire riguardo questa pessima azienda o agenzia che sia. Posso solo dire ai futuri clienti di stare alla larga da questi "signori" che prendono soldi che poi non restituicono liquidandoti con una semplice mail dicendoti che purtroppo il mezzo non è più disponibile e che la caparra di 33,63 euro sarà restituita. Bene! sono trascorsi solo 38 giorni lavorativi dal 14 novembre 2021 e non mi è stato restituito un centesimo oltre la beffa dell'overbooking. Già che ci siete potete controllare: PAGAMENTO ON LINE 14/11/2021 13.10 BIKESBOOKING.COM DUNDALK IRL N. 688768

J'ai loué un vélo avec leur site dont je n'ai pas pu profiter une fois sur place puisque la boutique en question n'existait plus depuis 1 an !
Lorsque j'ai contacté leur service client pour dans un premier temps me faire rembourser et ensuite leur avertir du problème, je n'ai reçu aucune aide de leur part : pire j'ai eu des retours de mails pleins de mépris et de défiance !
Ils ne m'ont jamais remboursé, ce service est une honte

This is the best service
A great bikes booking website.Really awesome.Brand new bikes are available.I rented a bike and service is satisfactory.The support system is very responsive.Price is also affordable for everyone.Anyone can use this bikes booking service in any time.I will highly recommend them.Appreciated

Location de quads demandé début août sur l'île de Paros en Grèce. Me répondent rapidement que ce n'est pas possible et qu'ils vont me rembourser les 49€ d'avance faite à la demande.
Nous sommes en novembre. Après trois relances toujours aucun signe de vie ni remboursement.
Cela m'a l'air d'être une simple plateforme sans services ajoutées.

Absolutely awful experience with bikesbooking.com, from customer support to the actual "service" they provide.

We ordered 2x 125cc mopeds at 600 euro, the day before pickup they changed the location to a new rental company and sent an updated contract for the same scooters and the same price. No problem.

When we went to pickup the scooters, the rental company had told us that the price was too low, and that we needed to pay an additional 210 euro... Since it was so last minute we said yes, assuming bikesbooking.com would keep their word to "no hidden fees" and reimburse us. After speaking with an incredibly rude customer support person who reiterated "you should have just cancelled your reservation if you didnt want to pay the extra 210 euro" (after we payed them 90 euro already)...

Anyways... I would not reccomend this company and to just look for rental companies directly.

I really liked this service here, I rented a motorcycle for a few days and was very pleased with everything went without problems two and a small price for services I recommend this service to everyone

"Dear customer,

Thank you for using BikesBooking.com.

Unfortunately, the rental company has informed us that your vehicle is out of order during the requested period.
We apologize for the inconvenience!

We have issued a refund for your reservation. Depending on your bank's process credits can take some time to appear on your statement.

We hope your next rental will be successful in any of our other 700 locations worldwide.

 Please contact us if you have any questions.

 Thank you for your understanding!
 
Best regards,
Maria   /  Customer Care Team"

Questa è la mail che ho letto nel momento in cui il mio aereo è atterrato a Minorca. Sembra uno scherzo ma è vero, mi hanno lasciato a piedi senza tanti complimenti proprio il giorno in cui sono arrivato. Inutile dire che ho provato a contattare il servizio clienti ma assolutamente invano, in quanto non ho ricevuto alcuna risposta nè alle email che ho inviato, nè al numero di telefono che ho chiamato. Chiaramente sono in possesso della documentazione relativa alla riserva (fatta circa 10 giorni prima della partenza) con tanto di cauzione pagata (che a loro dire, un giorno mi verrà rimborsata).
Ebbene, siccome ritengo che questo comportamento non sia soltanto una mancanza di rispetto fatta da un servizio ben poco professionale, ma sia anche un chiaro inadempimento contrattuale idoneo a rovinare una vacanza, invito tutti coloro che hanno subito la stessa inaccettabile condotta di contattarmi, in quanto procederò ad agire legalmente contro la compagnia, sia per l'inadempimento contrattuale, che per il risarcimento del danno causatomi, comprensivo delle spese che ho dovuto sostenere per sopperire alle loro mancanze.

We booked a motocycle for a week in Greece, the morning in which the renter were supposed to bring the motorcycle to the hotel it was a no-show. When we called the rental third party he was constantly postoponing, saying "i'm 20-30-40 minutes away, i'm coming". This went on for 3 hours, then the guy (from rental company) started becoming offensive and rude, till he told us he wouldn't come.
In the end we had to find another motocycle (that btw, was even cheaper and higher quality).

When i contacted bikesbooking (the same morning) directly through their online form (they have no other mean) i had just no answer. So they kept the 30 euros of reservation without giving any support or never answering an email (there is no phone number o them, that should raise some questions).
Update: after this feedback on trustpilot, bikes booking suddenly, after more than 10 days, found the time to answer my original complaint and agreed to refund me the original reservation fee.
So it was not a scam, but I don't think it is acceptable in any case:
1. They should guarantee the quality of suppliers and ensure a vehicle would be available, otherwise there is no need of intermediation in first place
2. They don't provide any "direct access" customer service, just an online form that they ignored for 10 days

Attention grosse arnaque !!! Ne réservez pas sur ce site et ne vous fiez surtout pas au bons avis ( j ai moi même fait cette erreur) !!! J ai loué un tmax, personne ne m a répondu sur place même avant le départ !! Le service client n en parlons pas !! Il faut tout ré expliquer plusieurs fois, ils ne comprennent absolument rien et ne sont pas là pour vous aider au contraire !! Quand il s agit d encaisser la par contre c est autre chose !! J attend désormais le remboursement de mes frais ! Sans parler du fait que je me suis retrouvé sans véhicule et personne pour m aider, première réponse du site à 17h15 alors que mes mails datait de 9h !!!
FAITES ATTENTION ... !!!

I just had a very bad experience with Bikesbooking. They are unable to control deviations of their rental partners so this firm is completely useless. More than this if they control nothing, it’s more risky to go through Bikesbooking than to deal directly with the rental firm. I just rent a scooter through BikesBooking and this rental company clearly found another customer and canceled the contract with me, last minute.

I guess the rental companies when they are full booked cancel the contracts made through Bikesbooking as to increase their margin

I will never use again bikesbooking.com

They are polite and answer when you have issues but can't do anything because seems they have strictly no control on their rental partners

полностью доволен арендой. Нужен был мотоцикл для личных нужд. Был в хорошем состоянии (без вмятин и тд). Бензина много не ел, двигатель работал как часы. По цене она немного ниже среднего по рынку

Excellent rental of bicycles and motorcycles, it is clear that the equipment is monitored and cared for. Adequate rental prices.

UN TIMO!!
Reservé para un domingo pagué la cuota de reserva y luego DESPUÉS DE PAGAR me dijeron que el domingo estaba cerrado que era imposible tener la moto y que no me devolvían el dinero. UN VERDADERO ROBO

I arrived with my voucher and the company told me that they had rejected the request because they didn’t have a moped available, but bikesbooking didn’t tell me this. I was unable to find another because they were all sold out and I can’t even get in touch with bikesbooking to get my deposit back!
EDIT: I did get my deposit back but it took over 2 weeks

Одна из лучших компаний по аренде велосипедов. вы легко можете взять их велосипед напрокат. Этот персонал очень дружелюбный и общительный. Отличный сервис, потрясающий байк и довольная компания

Super Frechheit - habe am 21.06.21 2 Stück 125 er Roller auf Mallorca für den 03.08.21 - 12.08.21 angefragt, Verfügbarkeit bestätigt bekommen und gebucht / angezahlt. Heute am 29.07.21 also 5Tage vor der Reise / Abholung kommt die Email mit der Stornierung da angeblich keine Roller Verfügbar sind. Richtig großer Daumen nach unten !

Fantastic!! Highly recommend. Scooter was wonderful and in great working order. Shop owners were wonderfully pleasant and very helpful. They were also very fair and accommodating when I requested an extra day due to a flight cancellation. I will always rent with these folks !! Rent with confidence and peace of mind. 👍👍👍