BB Anmeldelser 

175
•
TrustScore 1.5 ud af 5

1,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Der Roller, den ich zwei Wochen vorher für Skopelos reserviert hatte, wurde einen Tag vorher abgesagt, weil angeblich kein Roller mehr verfügbar war und das trotz des Vorlaufes und bezahlter Rechnung.... Se mere

Bedømt til 1 ud af 5 stjerner

Never book with bikesbooking.com. They cancelled my original booking and rebooked me with another company—a bunch of scammers. Now, they won't refund the deposit I paid.

Bedømt til 1 ud af 5 stjerner

25 days ago, I rented a motorcycle from Bikes booking.com in order to use it on the island of Chios and I made a down payment. 3 days later, I received a cancellation email and on this I rented anothe... Se mere

Bedømt til 5 ud af 5 stjerner

We have only paid deposits at the moment, we are renting 12 Scooters in Napoli in May, initial booking was great took some time to sort 12 scooters from one pick which is understandable, Great c... Se mere

1,7

Dårlig

TrustScore 1.5 ud af 5

175 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,7

Alle anmeldelser

(175)

17 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Very convenient

Very easy to use site.
Attractive prices.
Very convenient !

14. maj 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer,
Thank you so much for your feedback.

We are happy to hear that.

You are always welcome in any of our 700 locations worldwide!

Best regards,
BikesBooking Support Team

Bedømt til 1 ud af 5 stjerner

Let down twice

Originally booked a Vespa for our trip away months ago ony for it to be cancelled two weeks away from trip with the excuse that the scooter was "out of order for that period"
So looked at their website and found a different Vespa to hire only so I booked it , 1 week later I get the same email with the same lame excuse . The correspondence recieved after was they had already informed me there was no Vespa to hire even though it was available on website .. Will never use them again and looking at the reviews I very much doubt I will get my deposits refunded

14. april 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear Mark, Thank you for your feedback. According to our email communication we have already tried to explain that exact scooter model/color/year are not guaranteed. Rental company offered you SYM scooter, same power 125cc, which you have declined. Thank you for your understanding. Best regards, Support Team

Bedømt til 1 ud af 5 stjerner

Malhonnêtes

Location de scooter : déjà sur leurs sites ils annoncent "Annulations GRATUITES sur la plupart des réservations", c'est faux, ils vous demandent de leur régler une partie qu'ils ne vous rembourseront jamais. Les prix sont X2 le prix d'une location locale, il faut dire que c'est une compagnie européenne, alors pourquoi ne pas en profiter.
Le service client ne répond pas à vos questions, se moque du monde en vous faisant vite comprendre que vous avez perdu, demande d'annulation resté sans réponse, et leurs conditions générales sont mensongères : ils vous expliquent qu'ils s'alignent sur les prix si vous trouvez moins cher sur un autre site ... mais uniquement chez le même loueur !! A noter que vous ne pourrez connaitre le loueur que si vous finalisez une réservation. Trop fort.

10. marts 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear Jacques, thank you for your feedback. You have asked us to cancel your booking - cancellation policy is the same for everyone and visible before booking - small part (15%) which you have paid online is non-refundable. You have booked the most expensive scooter on our website even though we have much cheaper scooters available. We have offered you to change the scooter to a cheaper one without any fees, our prices are the same as in the local rental company, however, we still didn't receive a reply. Please answer to our email, because there is no problem at all, we will be happy to offer you a cheaper scooter. Best regards, Support Team.

Bedømt til 1 ud af 5 stjerner

Booked machine not available

Booked machine not available. Bikesbooking rebooked. We canceled and have been chasing payment for 1.5 months. No response to emails!!!! Bad service!!!! Not recommended!!!

As of March 4, 2024, 6:30 a.m., the amount of €358.90 has not been refunded!!
Please do it!

25. januar 2024
BB-logo

Besvarelse fra BB

Dear Christian, we see that you have already confirmed via email that you have received this refund, we kindly ask you to update your review. Because now it contains incorrect and misleading information. Previous email communication was smooth and friendly, so we didn't expect such a rating. Please let us know what can we do to improve your experience? Thank you in advance!

Bedømt til 1 ud af 5 stjerner

No reserveis en esta página y repito…

No reserveis en esta página y repito noooo reserveis, son unos intermediarios qie su sistema de trabajo es estafar, describo como funcionan.
Anuncian un precio muy barato, todo confirmado y todo ok, cuando se va acercando la fecha del alquiler o por contra os ponéis en contacto con la empresa de alquiler (la que ellos contactan) os mandan un correo indicando modelo no disponible bajo cualquier pretexto ofreciendo una tarifa del doble por otro modelo, lógicamente no se acepta y cobran la gestion que se pagó por adelantado qie no es reembolsable.
Aristoteles seguro que trabaja alli menudos piezas.

12. februar 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear Marcos Moreno, Thank you for review. We found another 125cc scooter for your booking even for a lower price than you have booked originally. For some reason you declined the offer. In your review you are saying that we "offered double price". Can we please kindly ask you to change this information? Because it is not correct, we found even cheaper scooter. Please contact us if you have any questions. Thank you in advance.

Bedømt til 5 ud af 5 stjerner

User friendly website

User friendly website. Hustle free reservation process. I give this service a 5 star review

1. februar 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer,

Thank you so much for your review.

We are very happy to hear that.

You are always welcome!

Best regards,
BikesBooking Support Team.

Bedømt til 5 ud af 5 stjerner

Site internet claire et service rapide…

Site internet claire et service rapide pas de difficulté pour réserver un scooter à Athènes en juin 2024. Après on jugera en temps et en heure la validité de cette réservation.

6. februar 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer,
Thank you so much for your feedback.

We are very happy to hear that.

You are always welcome in any of our 700 locations worldwide!

Best regards,
BikesBooking Support Team

Bedømt til 1 ud af 5 stjerner

This company is a scam

This company is a scam. They don't comply with anything and deceive people

25. januar 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear Ignasi Mataró, We're really sorry that you had a problem with a rental company "Jota Cafe" in Girona. Your reservation was confirmed for the Kawasaki KLX650. Rental company "Jota cafe" didn't inform us about any problem with this motorcycle and they offered you BMW motorcycle on arrival. If the local rental company changed the bike model - it doesn't mean that our company should receive 1 star. Please let us know via email how can we help to solve this problem. Thank you in advance.

Bedømt til 5 ud af 5 stjerner

Bis jetzt alles okay...

20. januar 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer,

Thank you so much for your feedback.

You are always welcome in any of our 700 locations worldwide!

Best regards,
BikesBooking Support Team

.

Bedømt til 5 ud af 5 stjerner

Amazing rental

Amazing rental! It was quick and easy to rent a scooter here

17. januar 2024
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer,

Thank you so much for your feedback.

We are very happy to hear that.

You are always welcome in any of our 700 locations worldwide!

Best regards,
BikesBooking Support Team


Bedømt til 3 ud af 5 stjerner

Madeira

We, as a couple, were renting on Madeira. The local agency has been very helpful, however, we originally were renting different bikes (brand) than locally available. It has been ok, finally, but we should have been informed about availability etc.

15. november 2023
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer, Thank you for your feedback.
We see that rental company confirmed two Honda NC750X for your booking, did they provide you with some other motorcycles?
Because in your review you give us 3 stars, however, we had reserved exactly two Honda NC750. Maybe rental company changed the model, however, we were not informed.
Please contact us if you have any questions. Thank you for using our services and have a good day! Best regards, Customer Care Team

Bedømt til 3 ud af 5 stjerner

Acabo de pedir una cancelación del…

BikesBooking.com.
Acabo de pedir una cancelación del alquiler de una moto en esta web por un cambio de fechas en el viaje y me dicen a pesar de que cancelo con un mes de margen, que me tienen que cobrar un 15% del total porque la moto está ese tiempo parada y preparada para mí. Cualquier motero podrá entender que es un insulto a la inteligencia.
Si con casi un 50% de valoraciones pésimas (1*) esta empresa es incapaz de cambiar sus políticas comerciales, solo queda recomendar que eviten usar sus servicios.
Tengo la impresión que no viven tanto del alquiler de motos o MTB, viven más bien de quedarse las señales que no devuelven cual sea el motivo de las cancelaciones.

18. november 2023
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear Alejandro, Thank you for your review. We see that problem with this booking was already solved via email, cancellation terms are the same for all bookings, however, we found a solution and modified your booking so you didn't lose the advance payment. We hope that you will update this review with a new information, because we thought you were satisfied with a solution and everything is perfect now. Thank you in advance for the update and hope to see you again! Best regards, Customer Support Team

Bedømt til 5 ud af 5 stjerner

We were a big group of friends…

We were a big group of friends traveling around Greek islands and we rented 5 atvs in different locations. All the vehicles were in perfect condition, it took us a bit longer to sign the contracts since we rented 5 quads, but overall experience was good. If you want to have a stress free vacation, book your transportation here

16. august 2023
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer,

Thank you very much for your good review.

We really appreciate it.

Best regards,
Customer Support Team
BikesBooking

Bedømt til 5 ud af 5 stjerner

I rented a Vespa in Rome and I…

I rented a Vespa in Rome and I requested specifically a red one because I had a special occasion that day. I was very happy to receive what I asked, moreover the Vespa was delivered in time which was very for me. BB is reliable company and I recommend it for sure

8. september 2023
Uopfordret anmeldelse
BB-logo

Besvarelse fra BB

Dear customer,

Thank you very much for your feedback!

You are always welcome in any of our 700 locations worldwide.

Best regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

TRUFFATORI

Merita meno di zero, peccato che non si poteva mettere al di sotto di una stella.
TRUFFATORI! Ho prenotato tramite il sito tre scooter ad Ibiza dal 09/08/23 al 16/08/23 pagando solo un acconto di circa 50€. Arrivati ad Ibiza ci rechiamo nel parcheggio indicato nel contratto dove fanno da spola tutte le navette delle compagnie di noleggio e già la si presenta il primo campanello d’allarme nessuno aveva il mio nominativo.
Ci accompagnano lo stesso presso la compagnia dove bikesbooking avrebbe dovuto prenotare gli scooter e come avevo intuito non c’era nessuna prenotazione a mio nome è non avevano nessuna disponibilità di scooter e di macchine. Ci siamo ritrovati a piedi alle 23:30 di sera senza sapere come fare. Provo a contattare ripetutamente bikesbooking ma niente da fare non rispondo.
State lontani da questi Truffatori!
Non prenotate assolutamente con questo sito.

9. august 2023
BB-logo

Besvarelse fra BB

Dear Customer, We are very sorry for any problem. However, we can see that reservation was confirmed by the rental company in Ibiza. Probably you have visited their office later than agreed and they have cancelled your booking. Some rental companies cancel reservations after 15 minutes of waiting. Thank you for your understanding and sorry for the issue. We hope your next rental will be successful in any of our other 700 locations worldwide.
Best regards, BikesBooking.com Support Team

Bedømt til 1 ud af 5 stjerner

They steel money and they don't find…

They steel money and they don't find for you any kind of scooter.
PAY ATTENTION!!!!

7. august 2023
BB-logo

Besvarelse fra BB

Dear Customer, Unfortunately, according to our communication history we can see that you didn't have A1 class drivers license required for 125cc scooters in Greece. So rental company was unable to provide any scooter for your license, because all their 50cc scooters were already reserved. License requirements are always shown on our booking page in advance. Thank you for your understanding.
Best regards, BikesBooking.com Support Team

Bedømt til 1 ud af 5 stjerner

SCAMMERS

Just a portal, as they say. The bike was not delivered to the agreed hotel location. Took a taxi to the rental company and when returned. No GPS, No baggage box, which were supposed to be included in the rental. They ignored taking any responsibility for providing the wrong company. Ignoring messages and emails. KEEP AWAY FROM THEM!!! OR YOU LOSE YOUR MONEY FOR NOTHING!!!

12. juli 2023
BB-logo

Besvarelse fra BB

Dear customer, Thank you for your feedback. We are very sorry for the problem with this rental company in Amsterdam, we will lower their rating on our booking platform. Please note that your booking was confirmed and when something goes wrong with a rental company - probably it is a reason to review service of the rental company. If they forgot to deliver vehicle to the hotel - we can't control every single moment of your vehicle rental, because we even do not provide vehicle rental services. Our service is to find and reserve a vehicle for you. However, we always receive bad reviews about our website when customers do not like the rental company. Thank you for your information and we hope your next rental will be successful in any of our other 700 locations worldwide.
Best regards, BikesBooking Support Team

Bedømt til 1 ud af 5 stjerner

DES ARNAQUEURS!!

DES ARNAQUEURS!!! J'ai annulé ma réservation (qui n'avait pas été confirmée d'ailleurs) de 2 scooters 50cc après avoir lu "remboursement complet" et notamment qu'aucun vendeur ne louait de 50cc à Sorrento, impliquant donc une fin de non recevoir de Bikesbooking (mise en relation). OR il s'avère d'après les commentaires que cette plateforme s'abstient bien de prévenir que les scooter loués ne sont pas disponibles et ce jusqu'au dernier moment. Ces rats, alors même qu'aucun scooter n'aurait été disponible pour moi, n'ont pas voulu me rembourser mon accompte de 50 euros, arguant leurs CGV qui étaient contradictoires avec leurs mentions au moment de la location. Bref, des rats.

1. juli 2023
BB-logo

Besvarelse fra BB

Cher client, Merci pour votre avis. Nous constatons que votre réservation a été confirmée et vous nous avez demandé de l'annuler. Nous l'avons annulé conformément à la politique d'annulation qui vous a été indiquée sur la page de réservation. Ensuite, vous nous avez demandé de ne pas annuler votre réservation que nous avons déjà annulée, et nous vous avons informé que le scooter 50cc qui vous était réservé est déjà pris par un autre client, nous ne pouvons donc plus proposer que le scooter 125cc que vous n'aimiez pas. Nous ne voyons aucune "arnaque" ici. Si vous ne nous demandez pas d'annuler votre réservation, tout irait bien. Nous espérons que votre prochaine location sera réussie dans l'un de nos 700 autres sites dans le monde.
Cordialement, l'équipe d'assistance de BikesBooking.
///ENG///
Dear customer, Thank you for your review. We see that your booking was confirmed and you have asked us to cancel it. We have cancelled it according to the cancellation policy which was shown to you on the reservation page. Then you have asked us to not cancel your booking which we already cancelled, and we have informed you that 50cc scooter which was reserved for you is already taken by another customer, so now we can offer only 125cc scooter which you didn't like. We see no "scam" here. If you would not ask us to cancel your booking - everything would be fine. We hope your next rental will be successful in any of our other 700 locations worldwide.
Best regards, BikesBooking Support Team.

Bedømt til 1 ud af 5 stjerner

AVOID BikesBooking.com

AVOID BikesBooking.com. It is a scam.

Booking reference: #95E0E698 and #260BB07A

BikesBooking took deposits for two bikes. When I emailed them to confirm checked availability, they told me that the bikes were not available and promised a refund. One month later, I have still not received my money, or any communication, from them.

I REPEAT: DO NOT BOOK THROUGH BIKESBOOKING.COM

28. februar 2023
Bedømt til 2 ud af 5 stjerner

Da noleggiatore sono felice di non confondermi con loro

Da noleggiatore sono stato contattato da loro,
ho rifiutato un noleggio per via di un fraintendimento sul calendario delle disponibilità. A mio parere la loro interfaccia è inutilmente complicata e loro non forniscono istruzioni nè assistenza. Inoltre in Italia non hanno uffici, non hanno personale che parli in Italiano, non hanno telefoni e non vogliono gestire i problemi. In pratica vogliono solo la commissione del 15% presa direttamente dal cliente per poi disinteressarsi del resto. Non credo sia un buon modello di business.

Recentemente mi hanno inviato mail automatiche per la registrazione salvo poi declinare il mio nuovo inserimento di dati, di seguito la loro mail di risposta:

Unfortunately, we have already sent you one booking before and you didn't accept it. Also you don't speak English, but our customers are travelers from different countries and they speak English. We work only in English language too. We are sorry, but we can't cooperate with your rental company, it is too difficult for us and for our customers.

UPDATE 11/04/2023: Bikes booking ha avviato una procedura per far considerare falsa la mia recensione e ottenere la relativa cancellazione: dopo le verifiche trustpilot l'ha inserita tra quelle verificate ed oggi lo staff di bikesbooking mi invia questa mail minatoria che incollo qui sotto:

We see that your left a bad review for us on Trustpilot - please delete it. We have all rights to decide with which rental companies we are working. It is also our right to choose the language of communication.
Moreover, it is very unprofessional from your side to publish our internal communication on public.

We are waiting for your confirmation of deletion before taking any actions.

Best regards,

Maria / Customer Care Team

21. februar 2023
BB-logo

Besvarelse fra BB

This owner of a very unprofessional rental company "Vigna Clara Garage" is angry that we deleted him from our booking platform. We are very happy that we protected our customers from such low level rental company. This review just show us one more time that it was a good idea to delete them. We are working only with professional rental companies with high level of service.
Best regards,
BikesBooking.com Customer Care Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere