bigbasket Anmeldelser 

I have been following up for a pending refund for last 2 months... and after sharing my bank statement which is clear proof that refund does not reflect instead of providing me resolution by grievance team they just make me run in loop of getting some letter from bank when bank has clearly mentioned that refund is not processed. Very very bad customer service.

I ordered cocoa powder, but the delivery agent said he mistook it for chocolate syrup and took it back. It would have been better if I had gone to the shop and bought it myself—I would have received the right product much earlier. Also, the milk I ordered is going to expire tomorrow. Such poor service and a complete waste of time! I’m never going to order from BigBasket again. They offered a discount but delivered products that are close to expiring.

I’ve used zepto, instamart, blink it, they are all far far better than this shit site. They scam us saying everything will be delivered in 11 minutes, but after ordering they take forever to deliver. I had bad experience with them multiple times. Once my order was not delivered even after payment and the customer service team was really bad and no help!!!. Run away from this crap. I would have given a negative star if there was an option.

They are too slow & the services from them are the worstest, zepto & blinkit are far better then this scammed big basket. They just know how to take money from guest & send the used makeup product & when we return the same they arrange the the pickup schedule time & did not come & if we try to call the customer care they are hell rather to solve the problem only they ask to arrange a call back which never come........Frauders, thief & shit experinece....Need to train your team, need to improve your services or product.....Before opening the the bastard app you should need to do homework a lot.

I ordered 1 st time Big basket
braun face mini hair remover fs1000, electric facial hair remover I'm waiting 2 hours
Send me massage product not available vary bad service

Subah order kiya sham tak aaya nahi some saman missing tha pyaaz aur tomato not good the paise wapis chahiye

So far it had been a good experience after choosing to shop with them (recently) till I wanted a return pickup. Though I selected a next day's time-slot, the app forced a time slot for the current day which was from 7 PM to 10 PM. Despite waiting for the person the pickup was not done. The next day I rescheduled the pickup for the 12 to 3 PM slot and it was not picked up either. I then called the customer number 1860 123 1000 (calls to this number have to be paid) and told them to stop scheduling any future pickups and instead give me a refund (billed price minus the MRP) as the product was priced way higher than the MRP. I was told to send a picture of the label of the product indicating the price and after which I was promptly paid the refund. Do not indulge in chat as AI agents do the conversations with you. Ask for a real person and one will be provided but chat is just a waste of time despite all guarantees for the pickup.

1. Expired items delivered
2. Return delivery person took the items and did not make an entry
3. had to call big basket on chargeable call, kept waiting for 10 minutes
4. Had to follow up for my refund for last 3 days
5. Ticket number provided post 2 call to chargeable number 18601231000
6. very pathetic customer support service & fraud delivery team.
7. with this type of Service Big basket will not progress much, I have already decided to delete the app and never order form Big Basket
8. better services available form other online delivery service providers with better customer support

"I ordered a ceramic bowl with a lid, but received broken pieces due to poor packaging. For the past four days, I have been requesting a refund and return, but there has been no proper response. Customer care repeats the same questions daily without providing any solution. Overall, this has been my worst experience, with extremely poor customer service.(Bigbasket Bangalore)

I had ordered some groceries from bigbasket Bhubaneswar on 10th of August. The delivery boy said some silly cause and did not deliver my things . I had spent Rs 347/. Threee working days have gone but I have not got back my money. I never expected this from bigbasket a Tata group of company. Your app also is not user friendly. Instamart and Blinkit are far far better than you.

If you’re looking for a service that delivers on time, look elsewhere. But if you’re into suspense, emotional rollercoasters, and the thrill of wondering whether your order will arrive today, tomorrow, or never — BigBasket is perfect for you.

They don’t just delay deliveries — oh no, they elevate it into an art form. Cancellations? Smooth, effortless, like they’ve been training for it their whole lives. Recently, after filling out their survey, I received a call with heartfelt promises that my return order would be picked up today. I almost believed it. I waited. And waited. And waited some more. By evening, the suspense was over — not with a pickup, but with a stealthy cancellation.

Honestly, I’ve stopped thinking of them as a grocery delivery app. They’re more like a subscription to unpredictable surprises and broken promises. For actual groceries, though? You might want to try… literally anywhere else.

One of the worst service ever. Seems like Tata’s are losing all customer service focus. Probably need a new leader up there. It’s going down the drain. Weather it’s deliver, products or customer service representatives. Never ordering from here again. Too much competition out there to stick with a stale company.

They are selling Tata simply better ground nut oil (5lts can) @₹1805/- ,plus ,claiming that it is ₹95 off.
In reality The same is available at Tata simply better website @₹1615/- !!
Unscrupulous & poor business ethics!
Making a neat profit of ₹190/- & also misleading the customer.
Poor Mr.Tata,.. must be rolling over in his grave 😕

was shocked to receive an expired coriander powder in my recent BigBasket order. This isn’t just a minor issue — it's a breach of basic food safety. Also hoping this was an isolated incident, because knowingly delivering expired food is a serious offense.Refund ain't enough for these food frauds.

Lost trust in BigBasket.
Found bugs inside a sealed pasta packet we ordered — extremely disappointing and unacceptable. From now on, I’ll only use BigBasket for non-food items like soaps and detergents, where expiry and hygiene aren’t as critical. Please ensure better quality control!

Very bad experience with big basket. They cancel ur order then refund not given . They are cheater , liar . Al stuff they give our bad and rotten

BigBasket offers a wide range of groceries and household items, making online shopping convenient. However, the quality of vegetables is often subpar, with reports of stale or spoiled produce being delivered. Delivery delays are another concern, with orders frequently arriving later than the scheduled time or being canceled without prior notice. While customer support is responsive and refunds are processed for reported issues, the recurrence of these problems suggests a need for systemic improvements.

Big basket is no longer a trusted brand- missing items during delivery is common, stale food also common, refunds happen only in 24 hrs so one cannot even use the same money to reorder...above all of you reorder again service charge has to be paid although the fault is from the end of Bigbasket ...highly disappointing ...customer service also takes ages to resolve the issues...absolute harrassment for customers

BB NOW IS A total scam. They send expired, rotten and incorrect products and their customer support is pathetic. No proper response and their TAT to pick up return product is 11.59pm.

Dont waste your time and money. Please be thoughtful before placing an order with Big Basket. You will loose your money and end up chasing customer support for assistance which you will never get.

We order some vegetables throw bigbasket and some were not in a good quality and one packet was fully damaged so initiated a return pickup but they didn't come for pickup and they gave us refund .after sometime the delivery man came without any call or anything he ended into our premises without our permission.and asked for the one perticular product and if I didn't given the product he telling us that we should pay him 500. I complaint to the customer care ane they told us not to give back beacuse already we msged that u can keep and we have refunded . After sometime from unknown number started calling and talking in bad manner that we should give back the product or pay amount. And they are threatening us that they will stop the delivery for us and all . Very horrible experience with bigbasket and customer care team .