bigbasket Anmeldelser 

On 21 Oct 2026, I ordered a USB Type-C cable but received a USB Type-A cable instead. Despite repeated complaints, BigBasket refused to replace or refund the wrong product, citing a non-refundable policy. They are advertising one product but supplying something different. Without opening the packet how could one know? This is dishonesty and misleading business practices .Shockingly, their escalation team even called me at 11:50 PM. This is unacceptable customer service and has left me feeling cheated.

Deceptive Marketing Practices & Complete Lack of Account Control

BigBasket has been continuously sending fake promotional messages claiming ₹40, ₹75, and ₹100 have been "credited" to my account, but upon checking, there is zero money credited. This is nothing but cheap clickbait and bait-and-switch marketing—tactics you expect from shady scam operations, not a Tata enterprise.

To make matters worse, I have requested complete account deletion directly in the app and via email. Instead of taking action, customer service sends repetitive, copy-pasted replies like "we have escalated." Calls promising account deletion within 72 hours turned out to be false assurance, and the account remains active.

If you value transparency and data privacy, beware of BigBasket. I am filing a formal complaint with the National Consumer Helpline (NCH) and the Department of Consumer Affairs.

I ordered eggs from BigBasket, and they turned out to be really bad. All of them were stinking...BigBasket delivers very poor quality products..i have faced many issues,now i am going to stop using @Bigbasket...

Very disappointing experience. Here are the major issues I faced:

1. Unexpected extra charges: After placing an order, they add extra charges if they deliver even a few extra grams of fruits or vegetables, making your account balance negative without your consent.
2. Misleading offers: They display attractive deals, but after adding items to the cart, they suddenly show as unavailable or out of stock, with no proper option to remove them.
3. Poor customer support: Even with an unlimited calling plan, you cannot call their customer support number without adding talk time separately.
4. Poor product quality and delayed refunds: I received rotten fruits, and then had to wait 1–2 days for a refund, with no proper way to track its status.

Overall, the experience is frustrating. They need to improve pricing transparency, app functionality, customer support accessibility, and product quality. Customers deserve better service and a smoother shopping experience.

Everything is wrong

Big scam is going in big basket

Don't trust this platform

Sending expired products . Such irresponsible team. Shocking
They are spoiling TATA brand

I am extremely disappointed with BigBasket’s service. The customer support is unhelpful, and resolving even a simple issue has become unnecessarily difficult. The way complaints are handled gives customers the feeling that their concerns are simply being ignored.
The charges and fees applied to orders also seem unreasonable and lack transparency. Customers should not feel that they are being charged unfairly for basic services.
BigBasket needs to seriously improve its customer care, provide transparent billing, and take responsibility when customers face problems. Very poor experience overall. I would not recommend BigBasket until these issues are properly addressed.

I was charged for the order which was never delivered and delivery person changed the status to delivered. No resolution even after calling to the customer care team multiple times. They lied that refund is initiated however it was not. Completely fraud! Never buy anything again..

Ive ordered 2 electronic products from the app, the type c fast charger doesnt work and the HDMI Cable i ordered for me new smart tv doesnt work either, after I filed the complaint I was given a turn around and told to contact the brand and not big basket, its been 3 weeks and no resolution has been reached. I was also told that if I continued to complaint my account would be suspended. Thats really awful customer service, never buying a product from them ever. They lure you with discounts and then deliver sub par products

Worst delivery company. Tata company arrogance by inefficient careless employees. Like Air India. They should not be in this business. I want refund for undelivered item. First they said its delivered. Now they say sorry and they applied for refund. But refund did not come. Niw their helpdesk asking for phone number and other details.Long list of conversations for this simple refund. In Amazon its so quick action. Tata please learn.What an disgusting company. No wonder Bug Basket share went down to 5% market share and no limits for their arrogance.

Nobody is supporting us in a message. I am waiting long time for a delivery so bad to customer. Can you cancel I am waiting long time. Nobody is giving reply in message. So much bad delivery, not good, not satisfaction, customer, thank you.

It was my first order though the delivery partner was also not assigned in 30 mins it took 1 hr to deliver the groceries Even very bad customer support no reply of any queries. The add shows that it delivers in 10 mins fake app.

BIGBASKET — ONE OF THE MOST UNRELIABLE DELIVERY SERVICES!

My experience with BigBasket in my area has been extremely frustrating and unacceptable. Orders are sometimes marked as “DELIVERED” even though the items have NEVER been delivered. This is a serious failure in basic service and accountability.

When the customer contacts Customer Care, there is no meaningful resolution—just a routine “sorry” and a refund. A refund does not compensate for the inconvenience, wasted time, and loss of trust caused by falsely marking an order as delivered.

If your system cannot ensure that an order actually reaches the customer, how can customers be expected to trust BigBasket?

This is not merely “poor service”; it reflects a serious lack of accountability and quality control.

BigBasket urgently needs to fix its delivery operations instead of repeatedly apologising after failing customers.

Based on my experience, I consider BigBasket in my area HIGHLY UNRELIABLE and would seriously think twice before placing another order.

⭐ BigBasket से मेरा अनुभव निराशाजनक रहा।

मैंने Kesh King Gold Anti-Hairfall Shampoo 1L ऑर्डर किया था, लेकिन डिलीवरी में उसकी जगह Kesh King Anti-Hairfall Shampoo Aloe Vera 1L भेज दिया गया, जो बिल्कुल अलग प्रोडक्ट है।

सबसे बड़ी परेशानी यह है कि ऐप में इस आइटम को “Non-Returnable” बताया जा रहा है, जबकि गलती मेरी नहीं बल्कि गलत प्रोडक्ट डिलीवर करने की है। मैंने Customer Support से संपर्क करके ऑर्डर किए गए और प्राप्त हुए दोनों प्रोडक्ट के फोटो भी प्रमाण के रूप में भेजे हैं।

उम्मीद है BigBasket अपने ग्राहकों की शिकायत को गंभीरता से लेगा और गलत प्रोडक्ट वापस लेकर सही प्रोडक्ट या पूरा रिफंड देगा।

गलत प्रोडक्ट भेजकर उसे Non-Returnable बताना ग्राहक के लिए काफी निराशाजनक अनुभव है। उम्मीद है कंपनी अपनी डिलीवरी और कस्टमर सपोर्ट प्रक्रिया में सुधार करेगी।

waste Bigbasket my voucher was user and i ordered 5 items and they gave 3 items and the delivery boy has kept it as return and telling u will get money I told him I user voucher he telling sorry it will not come

They don’t even deserve 1 star. Pathetic service. Delivery delayed for almost a day and still not received. after half n hour trying the call got connected to support where the person responded that the rider didn’t get a confirmation about order and 3-4 deliveries are in pipeline so he cannot give delivery date and time. I don’t understand does it really take so much time to deliver 4 orders?
The worst is there AI chat box, it is not understanding what to ask and reply. To write one line sentence of 4 words it took 4 minutes and there is no option to write only select same repetitive questions.

My sister ordered a kettle for rakhi it came defective ... in 5 min we complained and they said not our problem call the company and tell them and take refund from them ... it is a head ache now .. customer care promises call back but does not call .... bad bad experience... I prefer Zepto and blinkit

Very much disappointed. I ordered amul cheese cubes packet which carries 8 cubes but there are only 6 it's literary cheating...

Extremely Poor and Unfair Customer Service
Very disappointing experience with BigBasket. They delivered a damaged/broken product, but when I contacted customer support, they simply pointed to their “non-returnable/non-exchangeable” policy and refused to take responsibility.
The biggest issue is that they are selling products with some discount to trap, that can arrive damaged/broken and then hiding behind a non-return/non-exchange policy. If a product is damaged at the time of delivery, customers should have the right to receive a replacement or refund—regardless of such a policy.
This feels extremely unfair and is nothing less than exploiting customers. Taking payment for a product and then refusing to help when the product arrives damaged is unacceptable.
BigBasket needs to take responsibility for the condition of the products they deliver instead of using “non-returnable/non-exchangeable” as an excuse to deny genuine customer complaints.
Very poor customer support and a terrible consumer experience. I would not recommend BigBasket.

So slow delivery at night