Ben Sherman Anmeldelser 

Absolutely appalling non existent customer service.
Faulty stitching on expensive pair of shoes.
Still awaiting a satisfactory conclusion from Ben Sherman. It’s ridiculous.

Seit Anfang März versuche ich Schuhe zu reklamieren, allerdings erreicht man den Kundenservice nicht, lediglich eine Antwortmail erhält man, wonach sich der Service so schnell wie möglich melden wird. Aber Nein, dass tut er nicht. Niemals würde ich hier wieder etwas bestellen.
Hier kann ich nur Jedem von abraten!!!

Sent back part order and I know they have received it back by the delivery firm. At this point it’s been two week from sending it back and I’ve had no confirmation and still waiting for a refund. I’ve already emailed them but like others say had no answer. All ways liked the brand but customer service is totally S..T. Get your act together and send me my refund. And won’t be buying anymore from you

Oi!

Das Sortiment geht immer mehr weg von der oldschool Stammkundschaft zu irgendwelchem modernen Hipsterscheißdreck.

I'm in the process of sending some slippers back and your not making things simple for a refund. I buy, you make things extremely easy for me to send back it's as simple as that if not I've got a big problem. This seems to be the only way that certain companies will contact you after a bad review. I would of bought a bigger size but I just can't be bothered if you can't be bothered. Please sort this out 206-9299852-4554703 if sorted I will remove this review

Worst customer service. Order was damaged in transit. They don’t answer customer service line or answer emails. Go elsewhere.

I have to give them one star, but they don't deserve even that. Worst customer service l have ever experienced, they don't answer their emails and their customer service number is fake, it doesn't work. They take payment but don't send the goods, buy from anywhere else.

Received wrong item due to their mistake. Sent item back. Takes so long to get a refund sorted. Considering it was their error. They've confirmed they have had it back but now have to wait even longer for them to process it.
Had much better experiences with other retailers.
Just be prepared for a long wait on a refund if they send wrong item

Slippers brand new were defective and Since it was a Final sale item they would not take them back.. CHEAP QUALITY AT A PREMIUM PRICE! Sunglasses were missing from my order as well. I used to Love the brand Ben Sherman, but now they've cut corners and use cheap materials, and kept the prices the same, if not more. Customer Service is HORRIBLE!! Buyer's Beware!

Brought the Ben Sherman Blue Sport Silicone Strap Smart Watch for £65 from Argos with 30 day return/repair policy - digital display broke 35 days in. Ugly vertical lines which change throughout the day and range from annoying to rendering the watch unusable. Avoid the watch like the plague, pay a little extra elsewhere and get something that lasts.

Recently bought a pair of strum school shoes. First pair lasted a month before the sole decided to part from the shoes.
MandM direct refunded and supplied a new pair....6 weeks later and the same thing has happened again ! Definitely not the quality I am used to from Ben Sherman ! Obviously things move on.. sometimes not for the better !
No more Ben Sherman shoes for us !!!

Faites attention car les retours ou échanges pour l’international est un racket.
Ils ne remboursent ni le transport ni les taxes douanières, donc si vous commandez une autre taille vous payez 2 fois les frais de douane et le transport.
Sans compter le transport à vos frais pour retourner la marchandise de la mauvaise taille
À éviter pour les commandes internationales

I purchased 2 pairs of Ben Sherman "Strum" shoes in a size 7 and 8. After less than 6 weeks wear my son was complaining of wet feet. After examining the shoes it was clear that the soles had worn out and split. I expected better quality from Ben Sherman.

wore a shirt and came out in a rash

Hi Colin

Those are our Summer 2023 stock. They were made specifically for Ben Sherman Outlet.
Those labels are our standard labels for our stock. All of our stock is made abroad, as most clothes stores in the UK do as costs over here are too high. They are then shipped to just our Ben Sherman stores.

We have had no complaints about this stock which we have had in since Spring. Especially none about them being itchy, so as I suggested on the phone I think because you haven't washed them before wearing them that possibly someone has tried them on with a fragrance you may be sensitive to.

Unfortunately we can not offer a refund as there is no fault with the 2 items.

Thank you
Nikki
________________________________________

Bought white sneakers and they have started to crack after wearing just four times in total. Going to the bin very soon. Even the cheapest shoes from Alibaba, Primark, others will last a good 50 wears.

Having a collection of shoes, can say that this is the worst experience with any shoe EVER. Never buy a Ben Sherman shoe.

Bought a pair of Ben Sherman shoes a couple of months ago and the heel has split in half o one of them, never had this happen even with cheap pairs of shoes.

Wish I had seen these reviews before buying as their quality is so bad.

5 years ago, Ben Sherman tshirts were brilliant. Now the only ones that have any sort of quality are the plain tees in the shops. Every tshirt i have bought with a logo from the website has disintegrated and the material is super thin and goes out of shape far too quickly.
Really disappointed as used to buy 5-8 per year for my partner. Bring back the quality.

I was gifted a new Ben Sherman belt at Christmas and after 3 weeks it started to disintegrate. I contacted customer services who just said give it back to the person who gifted it to you and get them to return it. I understand even if your faith and beliefs are not inline with Christmas this is a little inappropriate course of action. I was then asked to fill out a customer satisfaction form which I did and sadly didn't rate the agent very highly. No response was received from Ben Sherman. This is why I would not recommend this company and their customer service is at best poor. There are much better company's to do business with.

The worst returns process I have ever experienced. Poorly designed interface and forced to use collect+.
I only ordered because other options were available. The only one I can get to when it's open refuses to pick up parcels as they always have no space. Bit of a joke for a company that charges a premium, given that their brand has become rather tacky.

I bought some Ben Shermann slippers and they only lasted a few months. Worst quality slippers ever.