Wine Anmeldelser 

Outdated stupid process of having to call with their refund policy a shambles.

Do not use them if you want to get tied in and not be able them and cancel a subscription after you suspend your account online for no deliveries

HAVING TO CALL UP TO CANCEL IS LUNANCY.

They send out the wrong items a lot.
They take months to reply to emails. They say it's due to the Christmas period, but that's a lie. I sent an email in October and still haven't got a reply.
You can't cancel unless you ring up and spend half an hour with someone pressuring you not to cancel.
The snacks they include in the subscription are always bags of dust.

Would give no stars if possible - in common with other one star reviewers - whole business model smacks of sharp practice / grifting... can easily achieve everything online EXCEPT cancelling your subscription... which seems to sail very close to breaking consumer law. Really poor - and disheartening - customer service.

I hate these lunatics as much as it is physically possible to hate someone. They will send this crap to your house no matter how many times you phone them to cancel, and then harass you with emails and messages for the rest of time. It gets to a point where it is genuinely quite distressing.

Disreputable Shower

I take responsibility for having been dopey enough to buy some beers that were attached to a totally different product. Dumb I didn’t check the small print before getting a £29,95 invoice a month later. But where this company stinks is its efforts to avoid cancelling subscription. You go through endless pages on their site saying cancel to be met with you have to call. I emailed them saying cancel and I’m getting inundated with calls I don’t want and still not cancelled. Since they have my cancellation in writing if they try to take more I will simply take them to the small claims court . The registration fee for doing so will be worth every penny to put them through the hoop. A shower !

Wine52,

Under the Digital Markets, Competition and Consumers Act 2024 (DMCCA) I should be able to cancel online with ease. You are not making this possible due to the mandating a phone call to cancel. You are in breach of consumer rights.

I am absolutely aghast at this. I have raised a dispute with my credit card company. I have read your Trustpilot reviews and I have no faith in your customer support approach based on what I have read.

I deserve a refund, and so do all the other victims of your shady practices. Consider this a warning before it gets escalated to legal action.

Rude staff, they do not accept your subscription cancellation ànd take another £38 for three bottles of cheap screw top red wine ànd even tho they haven’t even processed or dispatch the order (even though you have cancelled your subscription) they will not cancel the dispatch ànd told me not to bother returning as they don’t accept returns either. Do not order your better off going à supermarket than paying £12 à bottle for 12% screw top red wine

Would give less than 1 star of I could. False advertising of getting beers from breweries. They use a dog shit contract brewery that somehow doesn't understand how beer works.
I got a free box and I STILL want my money back.

I got subscription as a "free gift" when I bought some cookware online. Received first box of wine which I felt was inferior quality (All 12% bottles) The second box was the same - only two tasted OK...I went to cancel online via my account and then discovered you have to phone them to cancel - I didn't have to phone them to join!..to me that is terrible practice and I would not want to have any dealings with a company that operates that way.

Vile wine, majority goes straight down the sink. Cancelling is difficult as you have to call.
They refused to give me a refund even though the wine hadn't left. I offered to sent it back, they still wont refund.

Beer52 – the most disgusting “beer” I’ve ever had the misfortune to taste. Seriously, it tastes like actual piss. Watery, chemical, sour urine-like aftertaste that made me spit it out immediately. I’ve had better beer from a petrol station for £1.
They hide behind “you must call us to cancel” even though half the boxes were undrinkable. Classic scam tactic to stop people cancelling. Customer service is non-existent unless you waste 30 minutes on the phone.
I demanded a full refund and they still tried to argue. Ended up doing a chargeback because this company should not be allowed to sell this rubbish.
Avoid Beer52 at all costs. Absolute fraud disguised as craft beer. I feel physically sick that I paid money for this.
If you already fell for it – cancel your card recurring payment immediately and open a chargeback. Do not let them keep your money for literal piss-water.

I wish there was a minus zero star. They are very deceptive. Why would one need to call
To cancel?

Awful company. Cancelled my order after 3 bottles of disgusting wine, they still charged me anyway. Now customer service won’t answer my e mails and the people on the phone line say they can’t refund me over the phone. Never buy from this company!!!

this is a scam company. they purposefully target old people who find technology confusing and make it impossible to cancel

Modern cheap and NASTY Italian wine as 8.95 offer. 12.00 a bottle?,, Just 'On Trend' modern rubbish!
Had to call to cancel my subscription.. the guy was MOST persistent and would not take no for an answer! I had to hang upbinbthe end!! Polite but VERY PUSHY!!
This Company is ' Gimmicky' and has no proliferance towards good wine.
Aimed at GEN Z somethings that float on social media!
If you enjoy decent, respectable wine, do not go near WINE 52!!

My experience is identical to many others here.
Booked tickets on Trainline.
Received free wine gift offer 'pay postage only'.
Accepted offer - BEWARE at this point - you WILL be enrolled in a subscription which IS NOT clearly communicated to you despite the company claiming it is clear at every stage of the transaction - surely not everyone with a similar experience can be so blind to something so obviously stated by the company - NOT!

Received the wine after paying postage £7.95 - it was actually quite good in fairness.

Fast forward a month and I notice a pending payment of £36 to Beer 52 coming from my credit card.

Contacted them on the phone and in fairness the guy cancelled the subscription but I have not received a confirmation email despite the guy saying they would send one. I checked my online account and it does say the subscription (that I didn't knowingly agree to) would be cancelled before the next payment is due.

Unfortunately business practices like this don't inspire confidence in me and I have contacted my bank and they have blocked any further transactions from this company.

It's actually a shame that the company - which is obviously a legitimate business - uses practices which could arguably be described as deceitful. All the negative reviews can't be helpful for their reputation

I’ve been trying to cancel my Beer52 and Wine52 subscriptions for two days with no success. Both phone numbers listed on your website disconnect immediately, and your online contact form just redirects back to the same number.

I’ve sent multiple emails and messages but still haven’t received a single reply. It’s incredibly frustrating that a company can make signing up so easy, yet make cancelling this difficult.

Originally, I planned to keep my Beer52 subscription and only cancel the Wine52 one, but after this experience, I cannot support a company that operates with such dishonest and shady business practices.

Please provide a working telephone line and someone who can actually assist customers wishing to cancel their subscriptions.

Be aware. It is hard to cancel the subscription and they charge you. I will report your website to the police!

I was offered free wine following a railcard purchase. I thought i will try and if its good .. possibly order again BUT they automatically put you on a subscription. You cannot immediately cancel .. you have to phone to cancel ... they just make it difficult .. I cant phone now as out of hours so I will tomorrow and tell them to tip it away as I will now never buy from them