beautyofjoseon.com Anmeldelser 

Malgré tous les commentaires négatifs concernant des frais supplémentaires et la livraison, j'ai passé commande.
J'ai quand même fait un mail au service client de BoJ, qui m'a confirmé qu'il n'y aurait aucun frais supplémentaire à la livraison pour la France. Commandé le 26, reçu le 30. 10 produits, dans deux colis distincts, hyper bien emballés et protégés. Je suis agréablement surprise, d'autant plus que les prix sur leur site officiel sont bien plus avantageux que chez Sephora par exemple.

Ik snap eerlijk gezegd al die slechte reviews niet helemaal. Mijn bestelling is keurig geleverd binnen 3 dagen. En na 1 dag gebruik al goed gevoel bij de producten. Moet het natuurlijk wat langer gebruiken om iets over het effect te kunnen zeggen.

I ordered the Revive Eye serum and the Revive firming mosituriser. Despite introducing them slowly, I had a reaction. Fine, the skincare didn't suit my skin. I'll just contact them for a return.
Ha! I have sent 4 emails plus raised a return request on their webiste through my account. No response from either channel. I just got automated emails. I ended up going to my Bank as I hadn't received a response.
Then two days ago, I got an email, completely misunderstanding my issue and request. Asking for lots of photos, photos of the product (?) and a video of how I use the item. Like a lot of companies, this is a delaying tactic.
I have replied but given BOJ's track record, I expect a response near Christmas.

J'ai hésité à commander sur le site officiel de la marque suite aux nombreux avis négatifs mais je n'ai pas regretté.
J'ai profité des promotions du site pour commander un lot de 2 crèmes SPF AquaFresh et j'ai pu avoir un échantillon offert.
Le colis est arrivé en 3 jours et je n'ai pas eu à payer de taxes supplémentaires. J'ai seulement réglé les 6,99€ de frais de port au moment de la commande.
J'ai pu recevoir régulièrement des mises à jour du statut de ma commande.
Le colis est arrivé à bon port dans ma boîte aux lettres, et il était complet.
Je recommande !

Extremely disappointing customer service – I do not recommend

I ordered a tinted sunscreen directly from Beauty of Joseon on 13 August 2026. The shade was unsuitable despite using their online colour-matching guide. BOJ agreed by email to accept the return, which I posted on 27 August. EVRI confirmed delivery to their UK logistics centre on 1 September.

I provided the tracking number and photographic proof of delivery, yet I am still waiting for my refund. On 7 October, BOJ themselves acknowledged that their tracking showed the parcel had been received at their logistics centre, but said they were still trying to locate it.

It is completely unacceptable that, after following their return instructions and providing proof of delivery, I am still chasing a refund because they cannot locate a parcel within their own facility. ITS NOW BEEN 44 DAYS!

The customer service throughout this process has been extremely poor. Based on this experience, I would not advise anyone to shop with or buy products from Beauty of Joseon.

I ordered the same product twice. This company uses UPS delivery system, which charges you €7 and lose your packages. The first package was delivered to the UPS access point instead of my house, even though I gave information to leave my package near the elevator. They still brought it the the access point, but I didn’t get time to pick it up during a week (because guess what? I am working till 6 pm as most people!!). The second package they delivered at a HOSPITAL. Instead of my address. Now I started the investigation process. For it to continue, the delivery service requires the seller for additional documents, which is a dead case. The seller doesn’t answer since the first delivery even.

The result: €50 and a lot of nerves can be flushed down in the toilet. I will never use this product again and UPS delivery service.

Ordered the eye serum x2 in a pack only half full tubes.

I would give Beauty of Joseon zero stars if I could because the … I won’t call it “customer service” because they were so incompetent I couldn’t become a “customer” and certainly the nonsense I experienced was NOT service.

I live in France and ordered from their French site, providing my French address as usual and in full. I purchased two ginseng retinol eye creams at a price that was frankly suspicious, but as it was directly from their site, I thought it was legitimate. Joke is on me…

Several days go by and no movement on the order (shipping at 6.99€, which is incredibly high for Europe). They randomly contact me, saying my address is incomplete. Total nonsense.

The email response - and those that followed - was clearly AI because the tone, lack of sense and structure screamed: ROBOT.

I think this must be a joke, then I get fed up, losing confidence in their ability to deliver anything and sincerely not wanting to support businesses that conduct themselves in this way. I ask for a refund/cancellation, to which they respond: “Kindly understand that this process may take some time, and we sincerely ask for your patience while our team works to complete this request.”

Some time? Legal standards clearly tell you that you cannot decide at your whim when to reimburse me for a product you advertised at a SUPER low price, then mysteriously could not “figure out my address,” plus now you will “take some time” to refund me?!!!

I will spare you the details of the next four emails, but want to highlight this point for sheer entertainment purposes: “As the welcome code is no longer be used, as a gesture of appreciation for your support, we would like to provide you with a new discount code under the same conditions: Discount Code: EZX2WVSF6F7G”

Haaaaaa!!! WHAT IS THIS NONSENSE? You couldn’t deliver a product I ordered and now you think I will absurdly try again? For fun? The time lost, the energy, the confusion over a simple transaction has gotten wildly out of proportion.

Unbelievable. I have never in my life witnessed this level of nonsense from a brand. There are so many reliable resellers: go, support those companies that advertise honest prices, deliver promptly and often include wonderful samples. Ksisters. Seven Young. Etc!

AVOID THIS COMPANY AT ALL COSTS

Unfortunately I started to have allergic reaction around the eyes from the Eye serum and Eye patches , like skin rush and I stop using it and the allergy is gone . Very bad, I really liked this brand from the beginning but I had to stop using it (

Con i prodotti mi trovo benissimo, infatti ho comprato diverse creme e solari approfittando degli sconti. La consegna è andata bene e nei tempi previsti. L'unico neo è che mancava un prodotto all'interno del pacco e dopo averlo segnalato, mi hanno rispedito il pezzo mancante, senza alcun problema. Quindi molto bene!

Commande passée le 29 juillet et jamais reçue.

Le suivi transporteur est resté bloqué, et malgré plusieurs demandes d’annulation et de remboursement, aucune solution concrète n’a été apportée.

Le service client a annoncé une enquête avec un délai de réponse précis, puis n’a plus répondu.

Plus d’un mois après la commande, je n’ai reçu ni le colis ni le remboursement et j’ai dû ouvrir un dossier PayPal.

Très mauvaise expérience avec la boutique officielle Beauty of Joseon.

Les produits peuvent être appréciés, mais la gestion des problèmes de livraison et du service après-vente est, dans mon cas, très décevante.

Je mettrai cet avis à jour si la situation est finalement résolue.

Estoy muy decepcionada con el servicio de atención al cliente.
He recibido mi pedido, pero faltaban tres productos que figuraban claramente en el envío. He intentado contactar con el servicio de atención al cliente a través de la dirección de correo indicada por Beauty of Joseon, pero mi mensaje ha sido devuelto porque el buzón del destinatario está lleno.
También he intentado encontrar otra forma de contacto a través de su página web, pero no he conseguido encontrar un medio eficaz para comunicar el problema.
Me gustan los productos de Beauty of Joseon y precisamente por eso hice este pedido, pero considero muy preocupante que, cuando surge un problema con una compra, sea tan difícil contactar con alguien que pueda solucionarlo.
Espero que Beauty of Joseon se ponga en contacto conmigo y me envíe los productos que faltan o me reembolse el importe correspondiente.
Pedido: axB1157615

SPF stick besteld vanwege het aantal goede recensies maar later las ik dat SPF-sticks zelden de aangegeven SPF waarde halen. Dezelfde dag nog geannuleerd, maar ik ontving het bericht dat hij al verzonden was. Pas twee dagen later werd hij verstuurd. Zodra hij aankwam wilde ik hem terugsturen maar kon nergens op de site vinden hoe. Naar veel zoeken gemaild dat ik het wilde retourneren. Een paar dagen later ontving ik het bericht dat de items niet binnen 14 dagen na ontvangen retour gemeld moesten zijn, maar binnen 14 retour moesten zijn ontvangen. Dat is onmogelijk aangezien je moet wachten op de mail met daarin het adres, niet eens een retourformulier. Nu heb ik een zonnebrandstick waar ik niets aan heb, jammer

I used the tinted fluid sunscreen for quite a while and loved it, but they discontinued the product and "replaced" it with a new one, the tinted mineral sunscreen. This new product is awful. I used their site's conversion tool and purchased the shade it claimed to match the previous product but it is not even close. The mineral product is chalky, goes on like a white cast and is not even close to a matching color. I reached out to customer service and instead of helping, they offered to let me pay for it to be shipped back in order to get a refund, which will cost more than what I paid for the product. This company has become complacent after its success. The product quality has declined dramatically, and their customer service gives the impression that they no longer feel accountable to the people who made them successful.

I've been using the products for a while and really like them. Normally I purchase from Boots or Superdrug but this time I bought direct and was very happy with the service. Shipped and delivered within 4 days of ordering. I was a bit hesitant after reading some of the reviews on here but glad I took a chance. Great service and products.

Son geniales! Tengo piel muy sensible y ahora en verano mi piel ha decidido que mi rutina habitual no le sirve provocando enrojecimiento y picazón. Como parecía que mi barrera de piel estaba algo trastocada hice el salto a esta marca. He pedido del sitio YesStyle la crema Dynasty y el Glow serum Propolis + Niacinamide para combinar con el Advanced Snail 96 Muncin power essence y mi limpiador Skin1004 light cleansing oil. Ha sido ideal. Despues de un día ya noto mi piel perfecta y sin reacción. Hidratada pero sin carga. El packaging muy lindo y minimalista. Para mí es importante que se vea bien también. Huele muy bien. Definitivamente probaré en el futuro otros productos.

My first time using a Korean skin care brand. I’m using the under eye serum with retinol. I noticed a difference after just a few days. I’m now obsessed with Korean skin care! Trying out the under eye patches now.

Their return policy is awful. I should have researched more. My mistake. If a product doesn't work the company should stand behind it. These cleansers are garbage. I'm breaking out like I'm a teenager! So my $75 is just flushed down tbe toilet. Thanks for nothing.
I want to add that within 15 minutes of ordering I tried to cancel. I received an email 2 days later that it was already shipped! That should have told me the company is not above board or customer centric.

They lie about free shipping. Today is supposed to be free shipping for ALL products, with no minimum but every time I try to checkout it adds shipping cost.

I find their products work well. I bought them from Boots so no issues with their own website which I notice most negative reviews are about rather than the actual products. I use spf, eye cream and other products daily and am happy with them and have recommended the brand to friends. Prices aren't bad when Boots discount them too.