Beatbot Anmeldelser 

Beatbot customer service is one of the most responsive services that I have had the pleasure to work with. When I send anything, they acknowledge and resend confirmation of it being received usually within 12 hours.

I have had a couple of issues with my machine and both times they quickly sent out a new machine after some basic troubleshooting. I will always be a customer with this standard of product support.

Let’s just say my robot from beatbot was cleaning my pool incredibly until I did something to the robot. I could neither recall where I bought it nor find my receipt. This company bent over backwards to help me. Researched where I bought it and then shipped me a replacement robot. They didn’t make me jump through hoops and treated me like a human being. I am so very impressed with their handling of my issue.

Beatbot products are awesome. I especially like the Beatbot A100 Pro. Anytime I have had to communicate with Beatbot they are always kind and fast to respond. 10/10 experience.

wonderful！

After having the Beatbot for about a year and a half it quit charging. I contacted Beatbot customer service and they were easy to communicate with through their chat service. Very responsive and helpful. They sent us a new beatbot after we sent the old one in to them. It only took about a week and a half to get the new cleaner in. Works great. Again Customer Service through a chance Service is very delayed but withBeatbot they were very prompt and answering any questions sending any information, labels that they needed to to get to us quickly. We were very pleased.

I recently purchased a Beatbot Aquasense 2. At first I had a couple of issues with it not cleaning well and lack of notification when it had finished cleaning. I contacted customer support and immediately received a response asking for pictures of my pool and suggestions of steps to take to resolve the notification issue. With their excellent help, I learned what mode works best for my pool and my notifications started working as well! I had also mentioned that it was not picking up some of the fine sand. They sent me an ultra fine filter at no charge. The team at Beatbot really understands customer service and I am now a happy owner. I know that if I have any other issues they will be there willing and ABLE to help!

The unit worked excellent for about 1.5 yrs before experiencing some type of gremlin. The customer service staff was excellent in sending me videos of how to fix the unit which seemed to resolve the cleaning issue for about two weeks before returning back to the same problem. After contacting them again regarding the same issue no further questions were ask. They had me send them the unit back and proceeding to ship me a new one. I received the new unit a week later and love how it cleans my pool floor. Since my pool has large steps and in an odd shape with several rounded areas, it doesn't clean the walls as it would a rectangular shaped pool. Having said so, I will continue to use beatbot products, the unit cleans well, they stand by their warranty and the customer service is excellent!

My beatbot pool cleaner had a charging issue. I emailed customer service and they asked for the S/N number. They responded within a few hours and said it was under warranty and sent a shipping label to send it back. My machine was a few weeks of being 2 years old. I was expecting to hear sorry the machine is to old to be under warranty. But they sent me a brand new Machine. FREE NO QUESTIONS ASKED. who does that these days. I am so happy I purchased my pool cleaner from Beatbot. I would do it again knowing the commitment they have to making my experience with Beatbot the best ever.

Great vacuum robot, set it and forget it and be notified in your app when it's done! Even better customer care from the company. Prompt responses, clear communication and full satisfaction!
M Moran

The team was very responsive to our need. The logging feature was very helpful in giving data helping to identify the problem.

This company was very responsive and helpful when I had an issue. They replaced the unit under their warranty policy, and it was a smooth transaction.

We love our Beatbot!
Beatbot cleans and gets the job done proficiently. Customer service is awesome. They are are quick to respond and help with problems that can occur.

Just want to say that Mia and Fiona where great to work with. I explained to them my issues and they walked me through the process step by step. It was a great experience working with Fiona and Mia. About two weeks later i received my replacement. Truely great customer service. Thank you

Ran into an issue with my Beatbot not holding a charge just shy of the 2 year warranty. Contacted customer service and within a week after sending mine back they shipped me a brand new unit. They arranged an at home pickup via FedEx and supplied me shipping free of charge. I give them 5 stars for honoring their warranty and responding promptly to every email I send. I will definitely buy Beatbot in the future. Their pool vaccum cleans my pool very well and it’s very easy to use.

We purchased a AquaSence Pro which started to have "install basket" issues and not performing. We contacted Beatbot.com and where given a prepaid return shipping label and once received to the warehouse a AquaSense Pro 2 upgrade bot was shipped free of charge. The ppl were quick to respond and resolve the situation. It was a excellent customer service.

Beatbot team helped me for an hour in the phone. After confirming problem they had me paid shop back for warranty. New replacement arrived and everything loaded and worked perfectly

The Beatbot iSkim Ultra and Aquasense 2 work great. Customer service has been exceptional, when I had to call to get a replacement basket.

The service was phenomenal my bot wasn’t operating, I contacted them and within 2 weeks I had a new unit on my door step. Very impressed by BeatBots service!

This past Tuesday morning I had a mechanical failure of the brush drive gear. I called customer service and chatted with Veronica who set up what needed to be done (pictures of the robot). The next day, Carry wrote and informed me that parts and a video were on the way. I previewed the video and it became obvious as to how to repair my problem, so when Fridays fed ex delivery came it was about 30 minutes before I had the bot back in the pool cleaning again. Great job to the team that works very well and efficient! Thank you all

I purchased the Beatbot aquasense 2 and iskim ultra robotic cleaners. I’m totally loving them. Excellent upgrade over my previous maytronic dolphin and betta 2 skimmer. Would strongly recommend to anyone looking to get pool robotic cleaners