The Inca Trail easily the highlight of our Peru trip. Harder than I expected in parts, but the scenery, ruins and finally walking into Machu Picchu made it completely worth it. Our guide was excellent... Se mere
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Bamba had everything mapped out for us, which made travelling around as a family so much easier. The itinerary never felt rushed, and we had enough flexibility to stop, explore, or adjust our plans al... Se mere
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Had a really smooth trip to Cusco and Machu Picchu with Bamba Travel. All the transport and logistics were handled well, no stress with transfers or timing, everything just flowed. Made the whole j... Se mere
Virksomheden har svaret
I booked a 8-day seven night O trek in Patagonia through this company. They confirmed multiple times that I would be sleeping indoors in refugios. I paid $4,000 US dollars for seven nights of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Bamba Travel is an independent travel tour operator focused on delivering well-planned, flexible, and experience-driven journeys around the world. Our role is to make travel simpler and more reliable while giving travelers the freedom to explore at their own pace and in their own style. We work directly with carefully selected local partners, guides, and suppliers in each destination. This allows us to offer trips that are grounded in local knowledge, realistic logistics, and authentic experiences, rather than generic, one-size-fits-all itineraries. Whether travelers choose an independent adventure, a small group tour, or a custom-designed itinerary, our goal is to ensure clarity, consistency, and dependable support throughout the journey. Planning a trip can be complex, especially when traveling across multiple destinations or cultures. Bamba Travel focuses on managing the details that matter most: transportation, accommodations, activities, and on-the-ground coordination. Clear communication before departure and practical support during the trip are central to how we operate. We also place strong importance on responsible travel. By working with local businesses and communities, we aim to create experiences that are respectful, sustainable, and beneficial to the destinations we operate in. This approach helps travelers connect more meaningfully with the places they visit, while supporting local economies. Bamba Travel is designed for travelers who value flexibility, transparency, and real experiences, and who want their trips to feel well organized without feeling over-managed.
Kontaktoplysninger
6740 Indian Street, 32566, Navarre, USA
- +18486006496
- sales@bambatravel.com
- bambatravel.com
3,7
Middel
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Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Bad service ★
17. august 2026
Besvarelse fra Bamba Travel
We’re unable to find any booking or record of you travelling with Bamba, so we believe this review is not based on a genuine experience with us. We have reported it to Trustpilot for verification.
Best,
The Bamba Team
Inca Trail was the highlight
The Inca Trail easily the highlight of our Peru trip. Harder than I expected in parts, but the scenery, ruins and finally walking into Machu Picchu made it completely worth it. Our guide was excellent and the whole trek felt very well organised.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Hi Chathy,
Thank you for sharing your experience! We’re thrilled that the Inca Trail was the highlight of your Peru trip. It’s certainly a challenging adventure, but those incredible views, fascinating ruins, and the unforgettable arrival at Machu Picchu make every step worthwhile. We’re also delighted to hear that your guide was excellent and that the trek felt well organised.
We hope to welcome you on another adventure soon!
The Bamba Team
Bamba had everything mapped out for us,
Bamba had everything mapped out for us, which made travelling around as a family so much easier. The itinerary never felt rushed, and we had enough flexibility to stop, explore, or adjust our plans along the way. Switzerland is not exactly a cheap holiday, but this experience was definitely worth it.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Hi Elowen Joy, thank you for sharing your review.
We’re so glad your Switzerland family travel itinerary helped make getting around easier, with a pace that allowed room to pause, explore and adjust as needed. It’s great to hear that the planning, route and flexibility all came together well for your family trip through Switzerland.
We also appreciate your note on value, especially for a destination like Switzerland. Our Bamba Travel team is pleased the experience felt worthwhile, and we’d be happy to help map out another flexible adventure when you’re ready.
Warm regards,
The Bamba Team
Had a really smooth trip to Cusco and…
Had a really smooth trip to Cusco and Machu Picchu with Bamba Travel. All the transport and logistics were handled well, no stress with transfers or timing, everything just flowed. Made the whole journey a lot more comfortable. Would recommend them.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Hi Mustang,
Thank you for your recommendation! We’re so happy to hear that your trip to Cusco and Machu Picchu went smoothly and that all the transportation, transfers, and timing were handled seamlessly. Taking the stress out of travel so you can focus on enjoying the journey is exactly what we aim for.
We’d love to welcome you on another adventure in the future!
The Bamba Team 🌎
A fantastic tailor-made family trip to Switzerland
We asked Bamba to put together a tailor-made family trip to Switzerland, and we absolutely loved it. The scenery was incredible, but surprisingly, some of our favourite memories were simply sitting on the trains and looking out of the window.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Hi Alex, thank you for your fantastic review!
We’re so pleased your tailor-made family trip to Switzerland was such a success, from the incredible scenery to those quiet moments enjoying the views from the trains. Swiss rail journeys are such a special way to experience the country, and it’s lovely to hear they became a highlight for your family.
Our travel planners work closely with Switzerland-based local experts to shape bespoke Switzerland family holidays that feel smooth, scenic and well paced. We’d be delighted to help you plan another tailor-made adventure when the time is right.
Warm regards,
The Bamba Travel Team
Bad service.
15. juli 2026
Besvarelse fra Bamba Travel
We’re unable to find any booking or record of you travelling with Bamba, so we believe this review is not based on a genuine experience with us. We have reported it to Trustpilot for verification.
Best,
The Bamba Team
Bad service!
11. juli 2026
Besvarelse fra Bamba Travel
We’re unable to find any booking or record of you travelling with Bamba, so we believe this review is not based on a genuine experience with us. We have reported it to Trustpilot for verification.
Best,
The Bamba Team
You pay for one thing and they give you another.
I booked a 8-day seven night O trek in Patagonia through this company.
They confirmed multiple times that I would be sleeping indoors in refugios. I paid $4,000 US dollars for seven nights of accommodation only to be put in tents every single night except for the last which I had to beg the team to book me into. Needless to say I got sick on the trip and it was not what I expected .
Bamba is great at replying to emails but not providing the service that you pay for .
Please take your business elsewhere and go with a more reputable company that will give you the service that you are paying for. After all this they refunded me a measly $150 on a $4,000 tour and apologized.
What would have been more appropriate is telling me that there is no indoor accommodation so I could pack accordingly for seven nights in a tent.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Thank you for sharing your feedback. We sincerely regret the disappointment and frustration caused during your Patagonia O Trek experience.
You are absolutely right that accommodation details are an important part of any trip, especially on a demanding trek where proper expectations and packing are essential. In your case, we made an error in the initial confirmation regarding the refugio accommodations, and we understand how this affected your overall experience.
While the final trip documents sent prior to departure did include the updated accommodation details, we recognize that this does not change the fact that the earlier information created understandable expectations. We should have highlighted the change more clearly and proactively to ensure there was no room for confusion.
We are also sorry to hear that you became unwell during the trek and that the journey was not the experience you had envisioned.
Please know that your feedback is being taken seriously internally. We are reviewing our confirmation and pre-departure communication processes so that any future changes to key trip elements, especially accommodation types, are made unmistakably clear well in advance.
We appreciate that you chose to travel with us and are genuinely sorry that we fell short on this occasion.
Terrible service!
These reviews have been automatically translated from their original language.
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Kuopio, Finland92 contributions
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They ignore safety!
Nov 2025 • Couples
We travelled in Bolivia by bambatravel and we will never again travel with them.The reason is that they ignored our safety. We had to travel by cheap, dangerous local buses from Uyoni to Potosi and from Potosi to Sucre.It was terrible and dangerous two journeys: No safetybelts for passengers, driver drove overspeed, passed other vehicles when it was forbidden,made video of his driving etc. We asked bambatravel to arrange us a safer bus ,but they refused to do that.Finally we got enough about dangerous local buses and we paid ourselves a flight instead of local bus.
And this was not a budgetjorney,we had paid a lot money for this trip!
Communication with bambatravel was very poor.We had to write several times watsapp messages before they answered to us.
They also gave us false information about hotels.
The worst thing what a touroperator can do for their clients is to ignore their safety.
And that is what they did to us!
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Thank you for taking the time to share this, Ulla. We’re truly sorry that your Bolivia trip left you feeling unsafe and frustrated, especially on the journeys between Uyuni, Potosí and Sucre. We completely understand how distressing that must have been, and we appreciate you explaining your concerns so clearly.
Travel infrastructure in Bolivia can be very different from neighbouring countries like Peru, particularly when it comes to long-distance road travel. The transport used is part of the local bus network that operates throughout the country, and while this reflects the on-the-ground reality, it’s clear that it didn’t meet your expectations or comfort levels. That said, we take your feedback seriously and will be reviewing the quality and suitability of the transport suppliers involved in much more detail with our local partners. Communication delays and the hotel information you mentioned are also not acceptable, and we’re sorry this added to your experience.
Your safety should always feel like a priority, and we’re sorry you didn’t feel supported at that moment. If you’re open to it, we’d welcome the chance to review this properly with our customer care team. Thank you again for being honest with us, as feedback like yours helps us improve how we support travellers in destinations like Bolivia.
– The Bamba Team
Best experience with this
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Thanks so much for your kind words, Mur Shad. We’re really pleased to hear you had such a great time and that the experience stood out for you.
Even short feedback like this means a lot to us. Our goal is always to create a smooth, locally guided travel experience by working closely with our local partners on the ground and our support team behind the scenes. Knowing it came together well for you is exactly what we hope for with every small group adventure travel journey.
Thanks again for choosing Bamba and for taking a moment to share your thoughts. We’d love to welcome you on another trip in the future.
– The Bamba Team
Incompetent handling of Salkantay Trek
Unfortunately we had a horrible experience using Bamba Travel for our Salkantay Trek in May 2025.
We booked several months in advance, but when we showed up for pre-briefing (10 hours before we have to leave for the trek) our guide tells us that we have no entrance ticket to Machu Picchu even though it was included. And I mean, that’s the exact reason that you book in advance, because they get sold out. Our guide suggests that we skip a day of trekking to get to Aguas Calientes 1 day before to get the tickets. We got no apologies whatsoever, and had no choice but to do as our guide says since everything is sold out at this point. To get the tickets, we end up standing in line in 6 horrible hours from 3.40am to 10am and then 1 hour more in the evening to collect the tickets. There were no tickets left for rute number 2 and no morningtickets left (the good rute, which we were supposed to have). We got the tickets, yes, but late tickets for rute number 3. This also ment that the train back to Cusco was after sunset, which meant that we didn’t saw all the beautiful views. Complete waste.
The way Bamba handled this situation was completely unacceptable. They wouldn’t tell us where the mistake occurred, and they didn’t offer any compensation at all. Not even told us that they were sorry about the situation. Overall they did not take any responsibility at all, even though it was completely their fault and responsibility.
We CANNOT recommend using Bamba in regards of tours going to Machu Picchu.
The one star is dedicated to our chef who made wonderful food on the trek and the other star is dedicated to our guide, Francisco, who did his very best to give us a good experience.
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Hola Clara,
Thank you very much for taking the time to share your feedback regarding your Salkantay Trek to Machu Picchu. We're genuinely sorry that your experience didn't meet expectations, especially considering the careful planning involved for such a significant trip.
After discussing thoroughly with our operations team, we can confirm that this unfortunate situation did not originate from Bamba Travel's planning or organisation. The problem stemmed from a major technical failure within the Peruvian government's Machu Picchu ticketing system in mid-May 2025. An official audit recognised that widespread overselling and duplicated tickets affected numerous travellers, resulting in the unexpected shortages you encountered.
While this issue was completely beyond our direct control, we worked quickly to find the best possible alternative under difficult circumstances. Our team rearranged the itinerary to ensure you could still access Machu Picchu, albeit at a later time slot and on Route 3 instead of your original morning Route 2. We greatly appreciate your patience during that challenging situation and sincerely regret the inconvenience of the disrupted itinerary.
We completely understand your frustration—missing the sunrise experience at Machu Picchu is disappointing, and we truly empathise with the impact this had on your overall adventure. We assure you that we did our utmost to minimise disruption, including assisting you in the queue at Aguas Calientes and adjusting logistics at no extra cost.
On a brighter note, it means a lot to us that your guide Francisco and your chef provided wonderful support and culinary experiences throughout the trek. Your positive comments will certainly be passed along.
We take your feedback very seriously; it helps us constantly improve and ensure unforgettable experiences for future journeys. We'd welcome another chance to share the exceptional service and responsible travel practices we're known for.
Thanks once again for providing honest and valuable insights regarding your experience.
Warmest regards,
The Bamba Team
A bad experience
This was a mess from the very beginning. I bought the tour via tourhub from Bamba travel promising a small group up to 10 pers. Up to two weeks before the tour there were no updates and finally I got an email saying that it will be Amadeo with up to 50 people in the bus. It was a disaster, but there were only two weeks left before the trip and could find no other options. Than it was a mess at the meeting point - no clear organization to distribute people into the buses. The guide was not sure about me participating, told me "I'll check and "it's strange that you don't have a Canadian visa" (I asked the tour operator before and they told I can stay in the US). He communicated in such a way that I thought I would be dropped off. The treatment was as if we are sheep. The bus was old, it broke during the trip and the driver fixed it. The speaker was also breaking constantly. The guide was Chinese and his English was very poor. Also he was not knowledgable at all, mostly keeping silent (70% of the time) and mostly speaking with the Chinese part of the group (20%). It looked like I am not in the US, but in China. The 4-day tour consisted of 2 days with this guide on one bus and 2 days with Sharon on the other bus. They return me to New York for the change, which I was not warned about (the iternary did not mention it) and it was a loss of time. Sharon and the second part of the tour was ok.
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Dear Svetlana,
Thank you for sharing your detailed feedback about your recent 4-day East Coast USA tour booked via TourHub with Bamba Travel. We are genuinely sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to highlight these specific issues.
We understand your disappointment regarding the group size and organisation at the meeting point. The tour, as listed on TourHub, references a small group, but as we clarified before your departure, this particular journey was operated by our trusted partner, Amadeo, with a group size larger than originally indicated—typically 25-50 people. We strive for transparency, but it’s clear the tour listing on TourHub suggested a different group size, which understandably led to confusion and frustration.
Regarding your concerns about communication, guide language, and itinerary changes, we know a seamless travel experience is essential. We’re disappointed that the transition between buses and guides, as well as the brief return to New York, were not communicated as thoroughly as they should have been. Your feedback will be shared with both Amadeo and our team to help us support better coordination and clearer information in the future.
Bamba Travel is committed to responsible travel and delivering authentic experiences wherever possible, whether through our tailor-made trips or carefully selected partners. We also support local economies and work to match each guest with the most suitable operator for their chosen itinerary. In this case, we regret that the experience did not meet your—or our—high standards.
If you would like to discuss your experience further, or if there is anything we can do to help resolve outstanding concerns, please contact us directly at sales@bambatravel.com. Your satisfaction is important to us, and we hope to restore your confidence for any future adventures.
Thank you again for sharing your feedback. Safe travels on your next journey.
The Bamba Team
A perfect start for new backpackers
As a first-time backpacker, Bamba’s Flexible Travel Pass was perfect. I felt supported but had the freedom to explore. Great value too!
9. februar 2025
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Thank you for your lovely review, Florence! It’s fantastic to hear that you had a positive experience with our Flexible Travel Pass as a first-time backpacker. We're delighted that you found it supportive yet freeing, allowing you to explore at your own pace while feeling secure.
At Bamba Travel, we aim to offer a great balance of autonomy and assistance to cater to the unique needs of travellers like you, ensuring you receive excellent value from your adventures. We're here whenever you need us for your future journeys, whether you're looking to level up your backpacking adventures or explore new destinations.
Warmest regards, The Bamba Team
Jungle retreat on a budget
This Puerto Maldonado eco-lodge experience offered an authentic glimpse into Amazonian life without breaking the bank. The rustic yet thoughtfully designed lodge paired perfectly with immersive jungle walks led by knowledgeable guides. It’s the ideal option for those who love nature and culture on a sensible budget
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Thank you for sharing your experience, Lonnie! We're delighted to hear that our Puerto Maldonado eco-lodge experience lived up to your expectations, providing an authentic and budget-friendly insight into the Amazon.
At Bamba Travel, we strive to create tours that are both immersive and affordable, and it's great to know you enjoyed the thoughtful design of the lodge as well as the enlightening jungle walks with our knowledgeable guides. For those passionate about exploring nature and culture responsibly, experiences like this are what we aim to offer.
We appreciate your feedback and look forward to helping you discover more amazing destinations in the future. Happy travels!
Best wishes, The Bamba Team
Tanzania’s adventure was truly unforgettable
An incredible experience with Bamba Travel! The advisors were super friendly and professional. The trip was tailored to our needs and we really enjoyed our trip to Tanzania. Great selection of hotels, amazing amazing amazing guides, especially Samson Yenko, and perfectly planned, we couldn't ask for a better trip for our family.
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra Bamba Travel
Thank you very much for your glowing review, Deborah! We're thrilled to hear that your trip to Tanzania with Bamba Travel was unforgettable. It sounds like everything, from the tailored itinerary to the selection of hotels and the guidance of our wonderful Samson Yenko, met all your family’s travel expectations.
We pride ourselves on providing unique, locally sourced experiences and customised adventures, and it’s always encouraging to hear from our travellers. Should you or your family ever need assistance planning another adventure, remember that we are just a message away. Thank you once again for choosing Bamba Travel, and we look forward to welcoming you on another journey soon!
Warm regards, The Bamba Team
Our journey to France with Bamba Travel…
Our journey to France with Bamba Travel was amazing! We thoroughly enjoyed cycling through the vineyards of the Loire Valley, exploring Chateau Chambord and Chenonceau, and sampling wines in Chateauneuf-du-Pape.
The distinctive lodgings provided a unique charm, and every detail was meticulously organized. Bamba Travel's prompt responses and expert guides made the trip truly memorable. We highly recommend them for an outstanding French escapade!
26. august 2024
Besvarelse fra Bamba Travel
Thank you for your lovely review, Alfred! We're thrilled to hear that your journey through France with Bamba Travel was a remarkable experience. Cycling through the scenic vineyards of the Loire Valley, exploring historic châteaux like Chambord and Chenonceau, and enjoying the exquisite wines of Chateauneuf-du-Pape sounds absolutely delightful.
We're glad that the unique accommodations and the meticulous organization added to the charm of your French escapade. It's fantastic to know that our prompt responses and expert guides contributed to making your trip memorable.
Thank you for recommending Bamba Travel, and we look forward to planning another outstanding adventure for you soon!
Warm regards, The Bamba Team
Memorable Ecuador & Galapagos Tour with an Incredible Inca Trail Expedition
I completed the Ecuador & Galapagos Tour in May 2024 with a delightful detour through the Inca Trail in Peru. The entire experience was wonderful—my fellow travelers were fantastic company, which made the journey even more enjoyable. The highlight was undoubtedly trekking the Inca Trail; the stunning scenery and the immense feeling of achievement at the trail's conclusion were truly unforgettable.
24. juli 2024
Besvarelse fra Bamba Travel
Thank you so much for your fantastic review, Roland!
We're thrilled to hear that your Ecuador & Galapagos Tour, topped off with the Inca Trail expedition in Peru, was such a memorable experience. It sounds like the incredible scenery and the camaraderie you shared with fellow travellers made your adventure truly special.
Trekking the iconic Inca Trail is indeed a remarkable journey, with its breathtaking landscapes and rich historical tapestry. We're so pleased it left a lasting impression on you.
At Bamba, we're committed to creating these unforgettable travel experiences and cherish the opportunity to have been part of your adventure. Should you wish to explore further or have another adventure in mind, we're always here to help craft your next outstanding journey.
Warm regards, The Bamba Team
Ecuador is a fantastic mix of…
Ecuador is a fantastic mix of mountains, volcanoes, and the Amazon, it's fantastic. I cannot say enough great praise about our tour leader, Marcelo. He was organized, enthusiastic, knowledgeable, and his love of Ecuador really helped make this a trip of a lifetime. I would definitely recommend Inland & Amazon to other travelers - the local Quechua homestay, Amazon visit, and Otavalo markets are not to be missed. This was my first Bamba Travel adventure, and it definitely will not be my last.
16. juli 2024
Besvarelse fra Bamba Travel
Thank you for your stellar review, Wade!
It's wonderful to hear that your Inland & Amazon tour in Ecuador left such a memorable impression. Marcelo will be thrilled to know his enthusiasm and expertise made your experience unforgettable. The combination of majestic mountains, volcanoes, and the lush Amazon, coupled with unique experiences like the Quechua homestay and Otavalo markets, indeed make for a special adventure.
We're delighted that your first experience with Bamba Travel has inspired you to join us again. Looking forward to welcoming you on your next travel adventure!
Best regards, The Bamba Team
Lots of interesting places
Lots of interesting places, and some great scenery and activities. Well organized and run, with some definitely unforgettable moments in Ecuador.
6. juni 2024
Besvarelse fra Bamba Travel
Thank you so much for your fantastic review, Averill! We're thrilled to hear that your tour in Ecuador was filled with unforgettable moments and that you enjoyed the diverse scenery and activities. At Bamba Travel, we strive to ensure each journey is memorable and meticulously planned.
We hope to see you on another adventure soon, perhaps exploring more breathtaking spots around the world with our unique, locally sourced experiences.
Best wishes, The Bamba Team
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