Bath Depot Anmeldelser 

Extremely poor customer service. Purchased several items, including an alcove bathtub and 2 toilets. The toilets were delivered in poor condition (cracked tank and chips). When we informed the store (Richmond Hill location) we were told that it would take 10-14 business days to have 2 replacement toilets delivered. This would have pushed renovation on our 3rd bathroom back 3 weeks. Other option would be to pick up the toilets ourselves from another store. We were informed that no staff would be available to help my wife offload the damaged toilets and load the new ones into her car. This required me to have to take off work and lose pay to help. When we picked up the new toilets we asked to have them inspected first to make sure they weren’t damaged. They told us to open the boxes ourselves and tape them back up ourselves. No attempt on their part to help at all.
Other purchased items were picked up for the Richmond Hill store prior to the start of our renovations on our first 2 bathrooms which included an alcove tub and matte black drain. We were given a chrome drain (not what we purchased). We accept some responsibility for not checking that the drain was matte black, but the store never checked to make sure they were giving us what we ordered. They took no responsibility for the error and refused to have the correct drain couriered to us. Apparently a $30 courtier charge to fix a mistake they made and provide customer satisfaction is too much for them to handle. Our overall experience with Bath Depot was atrocious. I’ll never shop there again.

Vos prix sont imbattables et le vendeur qui nous a servi connait très bien les items.

Notre conseillère (Mme Gaudreault , Lachenaie ) était très à l’écoute sans être trop envahissante, nous avons bien apprécié notre visite . Très beau service à la clientèle ! 😊

Robert Hereault est une personne merveilleuse sa bonne humeur et efficacité est remarquable!

Très bon service

I stopped by Bath Depot just to see what you had to offer, with no intention of buying, but Manager Nabeel completely changed my experience. He went above and beyond to make me feel welcome and never pressured me at any point. His professionalism, knowledge, and creative ideas gave me the confidence to move forward with my project. Thank you, Bath Depot, and thank you, Nabeel, for making my visit so memorable. I’ll definitely be sharing this wonderful experience with my family and friends.

Très bien servi par Jolene
Excellente pour présenter les produits
Sociable et souriante

Très professionnel lors de la visite

J’ai acheter une toiletté intelligente, elle ne fonctionne pas après installation d’un plombier , bonne chance pour se prévaloir de la fameuse garantie de 5 ans , il demande preuve d’installation, vidéo du fonctionnement,vidéo de l’installation, il font tout pour pas remplacer leur produit , j’ai dû aller au petite créance pour avoir gain de cause après 1 ans de procédure. Bain à dépôt est le magasin de 1 dollars d’article de salle de bain , mieux de payer plus cher ailleurs et avoir un meilleur produit avec une vrai garantie.

Bons conseils

Super friendly and knowledgeable staff, great selection and quick and easy ordering if what you need is not in store. Would definitely recommend and will certainly be back!

I have been buying from the Burloak location for more than a decade. Their customer service is exemplary. If you are in Oakville, make sure you go to the Burloak location and ask for Vikram. He will make sure you get what you need.

quick and easy and cheaper than everywhere else

Lan was great, she took the time to explain the ordering process and get me items I needed right away by finding them in other stores. I look forward to doing more projects with her this year.

Excellent service- very helpful and friendly

J’ai aimé qu’on m’approche dès mon entrée en magasin pour connaître mes besoins. Mais qu’on me laisse ensuite prendre le temps de regarder les articles en magasin sans avoir de vente à pression

On savait déjà ce que l'on voulait, j'ai vraiment apprécié que la vendeuse nous propose un autre choix mais pour le mieux ! La vendeuse était souriante et très gentille, ce que j'ai vraiment aimé c'est que l'on puisse entrer dans le magasin sans se sentir harcelé !

Tout trouvé avec Jérémy Jobin, très clément et connaissant des produits