Bags of Love Anmeldelser 7.439

Very competitive price but excellent customer service. They alerted me to possible quality issue (due to my poor original) and were prompt and friendly when I reviewed by order. I had to resize the print which wasn't an issue for the. When the print arrived it was excellent and better than I had hoped.

Print was excellent on footie scarf & very happy with quality, delivered in two days. Recommended

Excellent service . Super quick delivery , extremely helpful . Would 100% recommend . Thank you

I highly recommend Bags of Love.
I have purchased several things, bags,blankets, glasses case & have been so happy.
Great quality, easy to down load & prepare for printing. I will be purchasing again soon

Terrible customer service.

Have ordered printed fabric from them on 3 occasions, and each time should have been my last.

The first time, a jersey was printed cross grain (!), the second was never given to royal mail, and after many weeks they agreed to reprint it and it arrived very bled.

For the most recent (and final ever) order, I ordered a print test first which looked great. The meterage did not even closely resemble the swatch in terms of colour and has bleeding throughout. The customer service was aware of this as at QC they acknowledged that "part of" my order had a fault and was remade. Instead of 3 metres continous of fabric (which was needed for my garment consumption, i was sent 1m in perfect colours, and 2m with the black bleeding into the other colours resulting in a dingy, dirty looking, unusable fabric.

The customer service gaslight you, ignore your questions, and clearly do not care in the slightest.

Avoid.

I ordered 2 Ladies night sets (size M and L) for Christmas.
The pants that arrived were obviously oversized. They were even too long (at least 10-15 cm) for a tall 185cm men!
Customer service reject the fault on the customer pretending that the size is correct if compared to the chart on their website, which is not accessible when you place an order!. They offer a 15% coupon on the next order, that I will never place of course!

On top of it, the package arrived too late for Christmas as I had to leave before the 23rd, day it arrived.
Never again.

I ordered 2 face towels and hand towel set and 2 bath towels. On one of the bath towels the hem was the wrong colour, pink instead of white. The design was mostly white with some black and grey details so I don’t know how that mistake was overlooked.
I complained and was shocked to be told that the towel was still functional and that BOL think that the pink hem looks nice. I was offered 15% off my next purchase.
What I would have expected was an apology, the offer of a free return and amendment with 15% off or a full refund of the item. If BOL did that I would have probably left a 4 star review. Instead they had me emailing back and forth expressing my rights as a consumer.
Bol did amend the hem but that’s all.

The towels are thin and do not dry skin adequately as even a cheap towel would.
The bonus is they do dry quicker after use.
The print is of standard.
I would say do not purchase towels from BOL if you want a good functional towel, unless it’s a novelty item or a display piece and be mindful that the customer service is bad as expressed by other customers.
I would say more customer service training is needed.

Poor print quality, was a return customer and the print quality was absolutely terrible compared to previous purchase. Customer service was even poorer. Wasn't offered a satisfactory resolution; just a 10% refund of which I've never recieved. Or I could have had money off a future product, but to be honest when the service and customer service is so poor i definitely wouldn't be risking that again. Wouldn't waste your money, go somewhere else.

My true intention of this review is to prevent anyone wasting their money on truly inferior quality product with Bags of Love.
The subsequent after-sales customer service I received was horrendous! An utter nightmare and it is still continuing.

Firstly, when I highlighted this poor quality photo canvas to Bags of Love (immediately upon delivery receipt 20.12.24), I was offered 10% refund or 10% towards next sale. In my next email, I included various UK customer rights legislation and I was then offered 20%.
Email correspondence have been on- going for up to and including today 17th January 2025 (almost a month since delivery). This issue is still unresolved.

In every email, I have have to keep re-iterating my rights and explaining the situation.
Coincidentally, most email replies from Bags of Love are not signed off, so you have no idea with whom you are dealing with. This is most unprofessional.

I returned the inferior quality product as I was promised I will get my full refund of €136 upon doing so.
I did this on 30.12.24 using the Irish postal service/ An Post. The receipt reference was emailed to Bags of Love. There was no designated returns address provided, therefore I checked the company registrations office for the registered company address and posted it there.

Bags of Love are still being difficult and not at all supportive. They argued that this address is not the returns address. I am still fighting my case. I will never deal with Bags of Love ever again and it is my wish that other potential customers are warned away.

UPDATE - after I posted this review, Bags of Love emailed stating that I could get a full refund once I considered taking down my Trustpilot review. This was blackmail!!!!! ... and they kept emailing me to do so. I got my money back but purposely kept this post up ..in order to warn others as to exactly what type of company you are dealing with!

Having previously successfully ordered from this company, I am severely dissatisfied and disappointed this time round.
I placed my order on the 13th January after several phone calls and on line chats. The customer service representatives were discourteus and unhelpful.I should have realised that this was a warning of what was to come.
I received an email on the 14th saying that it was being reprinted. To quote 'to ensure its perfect' It arrived on the 17th. The image is off centre and at an angle. It looks terrible and as a display item unusable. It was ordered for a presentation ceremony. I immediately contacted them and was repeatedly told over the course of the next 2 days that they would get back to me in 2 hours. Today, Piral repeatedly said she was going to call me back within 5 minutes. Needless to say that never happened. Finally, at just gone 7pm I called again to be told it wasn't going to be reprinted as it was due to the manufacturing process, that I could have a discount voucher on my next order (as if I would ever use them again) and that it was usable. They are currently refusing a refund on this basis. So I am left in tears having wasted 2 days over this with nothing to present, £55 plus out of pocket and having to face complaining to PayPal, the Managing Director and seeking legal advice. There is no complaints procedure, you can't speak to a manager, the technical team. All this could have been avoided on the Tuesday if they called (as they have done on previous orders) to say it wasn't technically possible and to cancel the order. Plus I can't see how it isn't technically possible given the previous good quality of orders.

Terrible service from Bags of love. Have used this company many times but twice in a row my image has been printed onto the wrong fabric. They provide a sample pack with specific fabrics, but apparently when the rolls change you get a different fabric even if it's not the one you've ordered. The best they offered was a 10% voucher for this error and a massive lack of empathy or care, they tried to convince me that the different roll was in the same fabric when in fact it wasn't and was clearly proved by photographs. The quality of their fabrics is reducing and their service is waste of money and time. Go elsewhere to get your fabric printed!!

They are actual MIRACLE WORKERS!!!
"Bags of Love (USA/UK is a part of Contrado Imaging Ltd., so, the same company) were very helpful and patient with me. They went WAY out of their way to make my daughter's blanket look the way that I envisioned it to be. I was very nit-picky, and they worked very hard to make everything, to my requested specs. My Blanket turned out BETTER THAN I COULD HAVE EVER IMAGINED!!! I was SOOO happy with it, that I actually Cried, once we opened and looked at the final product. I couldn't find anything negative to say, even if I tried. I think that they are LITERALLY BY FAR, the VERY BEST COMPANY, that I've EVER worked with, in my Entire Lifetime!!!!! Everything about the product, quality-wise, is FANTASTIC! The colors and images are true to (My) computer screen, with the correct color profile assigned to the file. The thickness from front to back of the "Faux Fur Blanket, prod# 1465, is between, 1/2"-3/4" wide. Everything is super-soft, colorful, well sewn, and they do Tremendous work, that ships in a VERY short turn-around time, from the UK---And, I could NEVER EVER THANK THEM ENOUGH!!!"

I try to design a few clothes and accessories, and Bags of Love are now the only company I’d use for printing. It’s absolutely worth paying a little more for the excellent quality, good customer service and quick production. I also like that each step of the process is overseen rather than done automatically, because sometimes it’s difficult to properly line up intricate designs on the online template, so it’s reassuring to know someone is checking there aren’t any mistakes.

I was sceptical of how my design, photos would turn out, however 3 days after ordering my blanket arrived. Wow, my blanket to gift my mother in law for Christmas was perfect. Everyone has commented on the quality and how beautiful it is. Thank you!!

I wished there was a zero-star option. Although I paid for express shipping in case of any minor production or delivery delays, I still haven't received the ordered item.
Upon reading the other reviews on the towel purchase, I really hope that after all this wait, I do not receive any sub-standard towel material.

Not a blanket at all! It’s a thin piece of felt and terrible quality! Feels awful! Really really disappointed. Had some lovely photo blankets elsewhere for similar price so gutted as no way I can get another for Christmas now

Absolutely beautiful item, super quick delivery, packed to perfection😃 use with confidence😀

Unfortunately I have not yet received my item - I ordered it 5 days ago and they have still not dispatched my item despite it being printed some days ago. This is disappointing as it is a Christmas gift and I ordered it on the understanding there was plenty of time for it to be created. If the company know there are production delays they should amend their website accordingly

Order arrived quickly but the blanket truly isn’t a blanket at all.. it is like a piece of felt with edges that are uneven .. you can see where the cuts have been made and the material is already starting to rip further where these cuts are. Will be requesting a refund as this was meant to be a blanket in memory of my daughter’s cousin but the quality for the price is awful .

Top Quality Custom Mugs
I ordered a couple of mugs as gifts. I used their online design tool, which was very easy to use and gave a very good 3d rendition of what the finished product would look like. There was a delay in processing the order because they sent a link to click, which went to my spam folder, but when I eventually learned about that and clicked, the order was swiftly despatched. The finished products are everything I hoped - superb quality. I will definitely use them again.