Azureboutique Anmeldelser 

I never received my items Dec 20, 2025

Hello

Please see attached your product you sent me. I do not want your product as I have said to you. Please send via email me a return label so I can return your item.

I have not opened your item just as you sent it I’m returning it.

Regards
Wendy Johnson

And I am also sending this email to Trust Pilot and my bank to open this case.

DO NOT ORDER!!!!!!!!

They deserve zero stars. This company signed me up for a subscription without my approval. At no point was it clearly disclosed that I would be charged again the following month. If I had known this, I would never have placed an order. Unfortunately, I did not do enough research, and they took my money. I strongly advise others not to order from this company. On top of that, the product is not authentic. I am currently working with my bank to resolve this issue.

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Azure Boutique is a complete scam. Upon making a one time purchase, they automatically sign you up for a subscription. I initially thought they made a mistake in shipping, until I looked at my bank account and saw that they had been charging me $40+ a month for 2 months. They advertise the product is directly from Honduras, yet it is clearly manufactured and shipped from China. Customer Service advises you that you can cancel your subscription on line, and then provide a link that doesn't work. I had to email them five times before they would confirm that they cancelled the subscription that I never signed up for. Scammers.

I ordered from this company and received my ordered after a month or more. I noticed an order placed on my credit card for a membership subscription I didn’t place. Sent a email to cancel the order and future orders. Immediately they cancelled the order. 3 months later I’m being charged again. The website says you can manage subscription and cancel orders but there isn’t away once you click on manage subscription. Just shows you your passed orders. Because I ordered through Shop my credit card is attached to this fraudulent company. I am going to try to take card off of shop and see if this will stop this company from using my credit card. Please do not order from this company!!!

Two issues I had with the company and product: subscription and the product itself. I placed a one-time purchase of the batana oil, and I learned that it activated a subscription. I contacted my financial institution to place a hold on future transactions with the company. I sent an email to the company to explain what happened and requested a cancellation to the subscription. I received a response within an hour confirming subscription was cancelled. The Instagram videos and website indicates that the batana oil is made in Honduras and not in China and be aware of batana oil made in China. When I received the product, it clearly states Made In P.R.C. (People's Republic of China). Because the advertisement is misleading with false information, I reached out to the company and requested to initiate the return process. If I do not hear back from the company, I will contact my financial institution to reverse the payment due to false advertisement. I also went to Instagram and Facebook and reported the accounts for misleading customers with false information. For those who have had bad experience with the company, I suggest you do the same.

UPDATE: Multiple requests were sent to the company to initiation the return process since the website states we have 30 days to return the product. The responses I received have nothing to do with the return process. One email proposed a 70% discount which I rejected. I opened a claim with my financial institution to stop future transactions from the company due to a subscription that I did not enrolled in and a claim to dispute the amount due to misrepresentation and fraudulent product.

I attempted a good-faith purchase from Azure Boutique, hoping to rely on their reputable name. Unfortunately, I never received my products. Despite multiple inquiries, I was repeatedly told to check with my neighbors for the delivery, but I never received a tracking number or shipping date.

I was assured that my issue would be resolved and that a refund would be processed if necessary, yet neither remedy has occurred. After a period of silence from their team, I've noticed they continue to push for new purchases, which is frustrating.

I urge potential buyers to think twice before spending money with Azure Boutique. My experience has shown them to be unreliable and lacking in customer service.

I wish I had looked at these reviews earlier because so many are true. 1) They advertised what real Batana oil feels like (has granuals) and there's not one in their product and it is full of dyes. Plus it didn't work and it smelt bad.
2) Last month after ordering the by 2 get 2 free bottles, I missed the "in 30 days we will ship 4 more bottles." There was nothing that alerted or asked for my consent so I didn't look for it.

I believe they purposefully deceive the costumers with their advertisement. When you don't see the subscription there is a guarantee that your card will be charged in 30 days and the order shipped within a couple of hours. This means you will not be refunded.

These are the reasons I will never order Batana oil online again from anyone.

Ordered from this company but now wish i had,nt ,, after seeing all the bad reveiws an i too am still waiting for my delivery.
I sent emails requesting an update still no reply got a message from the coureiar Relay, saying waiting for pick/delivery details from company over 8 days ago, cant seem to get a tracking update from azure as its not responding, so what is going on???? Is this company even legit,,,..
And they mentioned in a email i had a subsribtion which i know nothing about,, cause i did,nt order one.
Am going to wait till 20 december cause that will be 15 days max as they told me due to delays.....
Just an update on this reveiw i recently received an update of my delivery and had git my order the products seem fine smells really good, the packaging looks fine...
Azure have also cancelled my subsription...

I would not purchase takes a very long time to arrive. Tracking information links do not work and then a random package arrives. Then they start charging your card without notice. I did not request a recurring order or subscription. Buyer beware.

Azure stated my product would be shipped from the US in 2-7 days | all items to be US shipped as of August 2025. 13 days later the product was enroute from Shenzhen China manufacturing warehouse. Not Honduras manufactured as advertised & not shipped from the US. On 12.2.25 USPS notified me they confiscated the package & it was seized for counterfeit postage; now property of the USPS - stated package will NOT be delivered. Azure notified numerous times; stated they checked on delivery & it will be arriving soon. NOT TRUE! Requested a US shipment by email & online via their customer service support site; was ignored. No updates on USPS seizure & new US shipment request - now on day 19, no delivery. BEWARE!! DO NOT ORDER FROM THEM!!! My bank was notified today

Update: Just receive email notification 12.6.25 4:37pm that Azure issued a full refund. Will post another update if refund not processed to my account in up to 10 days.

I ordered this product and immediately knew on arrival it was FAKE. I saw during the update on shipping it was coming from China/overseas and requested it to be cancelled. I was informed this was not possible. It was not shipped yet! Immediately after the product/s finally arrived I returned them. I was informed my refund was issued. It has been more than 7 days. I will advise customers for any company like this, save all correspondence and communication including return information and receipt as proof and dispute the charges with your financial institution. Also report to the BETTER BUSINESS BUREAU.

First of all, I bought one. I didn't subscribe to anything. After receiving my initial purchase, they started charging me 39.99 per month. After the third payment came out, I tried to call customer service number. Wrong number, wrong business, wrong company. My bank told me that the only way to stop the payments from coming out of my account, was to get a new bank debit card. And that's exactly what I did!!

Ordered a set 10.11.2025, sent several messages. Absolute rubbish and a scam. Stay well away.

I saw an Azure ad on social media promising a discount code if I gave them my email. I did - and they sent a code. But when I tried to use it on several bottles of their Batana oil during their Black Friday sale, the code didn’t work. The site said it couldn’t be applied to my order, even though the ad clearly said it was for a first-time purchase.

I emailed them right away to fix it before the sale ended. They replied asking for my email again and said they’d help me process the discount at checkout - then ignored me for days. When they finally responded, they claimed the code only worked on certain dates and told me to check their website. But there was no such fine print at the time I tried to order. They changed the rules after the fact.

This felt like a bait-and-switch. They used a fake incentive to collect my email, then failed to honor their own offer. Their customer service was slow, dismissive, and unhelpful.

In hindsight, this may have been a blessing in disguise. After doing more research, I found multiple complaints about Azure’s deceptive subscription practices, slow shipping, and - no surprise - terrible customer service. It sounds like I dodged a bullet. I’ll continue my search for trustworthy companies that sell authentic Batana oil, because based on my experience and what I’ve read from others, Azure is not it.

Bought Batana Oil, billed again for the same products after 1 month. Tried to reach them to no avail. No way to cancel future orders. Had to block my credit card coz of them. Worst company that I've dealt with :(

Please DON'T buy its not the real Batana oil. Scam i ordered 2 Batana oil it take forever to come and when I finally received them I realized its not real Batana oil then they immediately charge my credit card for another order that I never did. No option to cancel. So please stay away from Azure

DO NOT ORDER from Azure Horrible thieves , I have yet to receive my order placed October 4,2025! At this point I emailed Azure hair products company for refund twice still no refund and no product. I want stop until I get my money back. They deserve no star.

Very angry customer

The first time I ordered the product, I heard nothing for almost two weeks, no tracking number was provided and before there was one, the link on their page appeared broken. Then I get a tracking number and it was from Amazon statistics, contrary to what was said before in other reviews. Not long after, I received the order. Then after I received the order I get an email from Azure answering the one I sent about no update or tracking number on the order. I emailed them back and explained I received and to cancel the monthly subscription, since the four jars I already have would last me at least 6 months
Fast forward to now, they put in for another monthly supply anyway, offering no way to cancel. I sent them an email again asking to cancel, no response. This time, the tracking of the package is coming from china. They have method of cancellation, said a link will be found in the confirmation letter, no such link.I found these guys on Instagram and they are still advertising on that platform. I believe the first part of this experience was to gain trust, and now the scamming begins. Any ads online should be investigated before any business is conducted with them

DO NOT ORDER FROM THIS COMPANY. They signed me up to a subscription without permission and have taken money from my account. I have emailed them several times with no response. There is no contact number only an email address which the they DO NOT respond to. I have been robbed with no means to get my money back and am fearful they will take more money from my account next month. If their botanna oil was up to standard it wouldn't be an issue but it is NOT what they claim it to be, it leaves bits in your hair. Please 'Trust Pilot' help us get some resolution with this !