AXS.com Anmeldelser 321

DO NOT SELL WITH THIS COMPANY U WAIT FOREVER FOR UR PAYMENT DISGUSTING COMPANY

Can't access tickets on mobile site. Show is tomorrow and support couldn’t resolve the issue. Why is their no alternative to digital tickets as a failsafe? Also how can they have 1 star here but 4 on Google play and the Apple store? Do not trust anything about this company and wish I'd never spent money with them.

It's so difficult to navigate, so complex to start with, only uses apps, many people don't have phones that allow apps to be downloaded. The ai chat borders on stupidity. In fact it's rubbish.
To transfer tickets first you have to provide email address and names then the person as to load the app etc etc.

Worst ticket company out there id use ticketmaster before them and that says alot. Absolutely horrible company i can't say enough bad things about them tottalt screwed me over stay far away.

Absolutely fed up! Cannot log in, chat is all they use and that cannot help. DO NOT use this service. Terrible really angry and spent hours this am trying to log on. They will NOT speak to you. 🤷‍♀️

I dont know why, but you cant buy tickets if you are not in EU. You see the message "you are bot".
1) I had to use VPN server in Netherlands to buy ticket.
2) I couldnt pay with my mastercard or visa. I had to use Paypal to buy. So I paid extra fees.
So I spent 1 hour to get my ticket.

Awful service.

I bought resale tickets for a golf tournament. AXS never emailed my tickets. I arrived at the event - no tickets in my account and no one to call because they don’t open until noon on Saturday.
Finally got a chat started with them 3 days later and they will not refund because it was last the event.
They said there are no refunds and there are no supervisors or anyone to speak with on the phone.
This is a fraudulent company- they do not deliver and they do not care. Please please do not waste your money, this company will not deliver.

Nearly a year later and I still haven’t been paid my money.
I have questioned this with AXS and just receive emails saying I should speak with PayPal!
Something to do with PayPal. PayPal aren’t interested and say it’s AXS problem.
This has been going on for a year now and I still have never received refund!
And reading TrustPilot and other sites it seems I maybe one of hundreds, if not thousands who are having the same problem, right now, of not being paid by AXS. Seems like a scam and stitch up, call it what you like.
Customer Service seems non existent too get passed on.

What can I do next?

Bought tickets for Fab Four at Moody Theater, not realizing Moody Theater and Moody Center were in 2 different venues miles apart. Location address was NOT prominently displayed. Went to Moody Center. It was dark and I fell and broke my thumb, busted both knees. Called to ask for refund as we would not be able to attend and basically were laughed at and read to from a script regarding no refunds. I asked to escalate to a supervisor and was told I would receive a call back. Received an email simply saying request was denied. They REALLY don’t care!!

Bad really bad
Booked tickets for Elo for Hyde park in July . They have taken all but one payment off the same card with no issues. I have one remaining can’t speak to anyone and every time I attempt to make payment it’s keeps saying failed I’ve tried three different cards which states the same thing
Now I’ve had a shitty email off them saying I’ve got until the 11th to pay the remaining balance which I’ve tried to and will receive no refund .got these tickets for my elderly dad as this is Elos last gig
Bad service shame can only speak to a generic chat robot .emails say the same thing of change payment details

I’ve had no problems with paying with my card and to also this to me right at the end is sad and disappointing
Also they get to make money off him

1 star is too kind…

Booked tickets as a group of 5 for Disney on ice, they randomly moved our seats 4/5 weeks before the show but left 1 seat on the other side of the arena.

We ended up with one of our kids sat on our knee for the whole show, tried to get money back for the wasted seat but they have repeatedly refused and won’t accept any blame.

Communication is absolutely non existent. Shithouses

Horrible! Don’t do it! No support! They booked 2 show tickets and 3 separate hotel rooms for one night and say that they cannot correct it! I only need 1 room.

Placed two orders, took my money and got no receipt or confirmation. Waited 20 minutes for their customer service, told them that’s not legal, was told there’s nothing they can do and I had to wait. It’s needless to say they’ll never get my money again.

Absolute shambles. Showing tickets available but you will always be told tickets no longer available when checkout. Even worse teasing if you are really a fan just when you are already pissed with just trying to get any ticket through to checkout.

Absolute dog shit!!!
This is the worst site I have used.
No tickets delivered.
Taken money immediately.
No customer service back up.
Sooooo I am going o the indigo tomorrow evening, no tickets.
FUMING!!!!
The web site is clear as mud and I'm tech savvy so god knows what other people do?
Oh yes that's right..........they give dog shite reviews like me!!

Constant errors with basic functions like payment and email links

Couldn't get the App to work regardless of what I tried. Sadly, the support team have the unenviable task of trying to support users with a product that isn't fit for purpose. Frustrating for me and frustrating for them! Eventually, after many email/chat attempts to remedy the problem, one helpful support person was able to tell me that if I went to the ticket office on arrival at the Arena with my booking reference and ID, they would be able to issue me with my tickets. However, I was not told in the email from the support team, that I would be expected to pay £2.00 per ticket to collect my tickets in this way. Considering, this problem was caused by the lack of a functioning AXS App, I felt this was an outrage. My sympathy is with the support team/ticket office staff who have the thankless task of trying their best to help the customer, without the proper backing of the AXS organisation. If you are considering buying tickets through AXS, think carefully. AXS really need to up their game. They were very quick to accept the booking and take the money, not so quick at sorting the App problem. Just for the record, I was told they were experiencing problems with the App on Android phones - this is 2025 and they need to do better!

Had the unfortunate experience interacting with Dominique K. twice today.
She refused to take ownership of the question/problem, was unwilling to help, and was not knowledgeable.
Dealing with her was an aggravating waste of time.

Horrible experience!!! Don't buy tickets from these fraudsters. The customer service is shite. There is no contact number on their app ..just a form to fill and then they respond with one liner saying we couldn't help as we can't identify you. Well, I have provided my order id you fools.