AXS.com Anmeldelser 321

Please don't write your reviews for AXS on this page, it is unclaimed so the company doesn't read them or care. Write on their 'claimed' Trustpilot pages, either 'AXS UK' or 'AXS USA'. They are currently rated rather well there, so be sure to add your own voice and experience. (You're also more likely to get an actual response from AXS there!)

This company needs shutting down . The amount of stress it has caused is unbelievable. The app doesn’t work despite repeated resetting of password . No way of phoning them or easy way of making contact . You cannot print the tickets . Theatres and venues should NOT use this company. See all other reviews .

My husband and I purchased tickets a while ago to see London Grammar at the O2, London on 14th November. As we live a distance from London, we had a hotel booked and transport organised. The order number was 1015385789.

However on 11th November my husband suffered a life threatening sudden cardiac arrest at home where statistically only 8-10% of patients survive. I performed CPR without any training before the ambulance arrived. He then suffered three more cardiac arrests in hospital over the next three days while he was in hospital. His heart stopped each time so he had to be shocked and had extensive CPR which led to three cracked ribs, damage to his sternum and aspiration pneumonia so he was in hospital for a considerable time.

During that period 12th - 14th November I tried together with our youngest daughter to contact AXS multiple times. The telephone lines were closed and we were referred on line to your website but could only make contact with ‘BOTs’ which proved frustrating as we went round in circles and we were then unable to speak to a human being.

In desperation our youngest daughter also wrote to the O2 seeking their assistance, they wrote a very sympathetic note back but redirected her back to AXS.

We subsequently emailed AXS Customer Services twice but apart from an automated acknowledgment, we are still waiting for a reply and a resolution.

In these exceptional circumstances a gesture of goodwill will be much appreciated notably a refund or concert vouchers as £157.70 is far too much money to lose.

Please can you kindly show some compassion and understanding as this has been an extremely traumatic and worrying time for me which is being compounded by AXS’s intransigence. My husband now has an ICD fitted.

I look forward to hearing from you.

Julie in Dorset

I have NEVER had such a frustrating experience with concert tickets as I have with AXS!!! They are HORRIBLE and their customer service is horrible! I was trying to list two tickets for sale but for some reason, the venue has it listed as two different sections even though they are RIGHT NEXT TO EACH OTHER!!! Because of this, AXS will not let me list them as a pair meaning they probably won't sell. I contacted their chat which was completely useless and get this, in the middle of reviewing their "chat help" their system literally kicked me out of the review process. Not the chat itself, but the REVIEW THEY ASKED FOR! Possibly because I gave them a thumbs down???? Not only has this issue frustrated me but it seems as if EVERY time I use AXS, I have to create a new password or login!?! Can they not keep our info safe, is that why we have to change our password so much? Scary, if that is the case!!

Completely useless and frustrating app. The only way to access your tickets is via the app, and it doesn't work - no matter how many times you download the latest version or reset your password. Customer service is non-existent - you get an automatic response which doesn't address your issue, so you give it a thumbs down, it asks why, you explain, and it thanks you for the feedback! No attempt to solve problems or provide any support. The only way I could work around it was to transfer the tickets to somebody else. Avoid like the plague. I would rather miss a concert than deal with AXS again.

Signed up to access presale the second it opened, opened the website two hours before tickets went on sale, joined the waiting room the second it opened, waited in the queue for over two hours just for tickets to be sold out and this is the second time this has happened with a completely different artist. They're just as bad as Ticketmaster with fees in the $100s range, it's honestly ridiculous. I had an easier time getting eras tour tickets, figure your shit out.

I can't see my tickets on the app, the page says my email don't exist.... 148 pounds to the garbage and nobody does nothing. It's a shame English company's are scamming and nothing happened to them

Absolute disgrace. I put tickets for sale on the site. They were not visible after a few hours so I assumed they had been sold. You only get your money back after the event. After the event they sent an email saying they had not been sold. I don't believe them. Absolute scammers

I have been a concert goer for many years. The ticket buying experience is hindered by AXS.com and how it does business during ticket sales. For the past 5 concerts I have wanted to go to, I have clicked within 2 seconds of the wait room opening on 3 different devices and I still do not stand a chance in getting a ticket every time. The only way that this could be happening is that they are catering to the online resellers using bots to work through their system in milliseconds so that they can grab fees for not only the initial sale of the ticket but the resale fees as well. Tickets like this are SCUM and know exactly what they are doing.

These people cannot be trusted for large events. First of all, none of my credit cards would work. Then when my wife finally got one of hers to work, she transferred me the tickets. When I clicked the link, it gave me an error message. When I contacted help, they had no answers and then said it would take 3 - 5 days to get an answer. They are a nightmare.

Choose a different vendor for your tickets!
Their online ticket function is an absolute mess and the resell ability utterly dysfunctional. Having bought the ticket around 9 months before the event, I was only able to use the resell function 11 days prior to it! This has not been advertised by AXS or explained in their policy. Apparently it completely depends on the event organisator, when the resell function will be activated. But as you will not be informed of that prior to the purchase, they technically take away your resell function. Support was completely useless. You will have to sue them just for them to provide a ticket with functions as advertised.
Save yourself the headache.

Every interaction with AXS is a nightmare. Finding the correct customer service team is like trying to solve a Rubix cube. You get bounced around from link to link. The infrastructure of the online business is just so bad.

No option for no stars which is what’s deserved …
I booked theatre tickets months ago using and email address I can no longer access
The E Tickets were sent to an email address I no longer have access to and I couldn't retrieve them
It took me 3 days trying to find a telephone number that doesn’t exist for Axs
AEG said send them an email they will deal with it in urgency order .. well they haven’t replied and I’ve missed the event and two weeks later they still haven’t contacted me
I had insurance with XCover.com but to connect to the website you need to clarify the email address you booked the tickets with .. as I said previously I can no longer access this email .. so that was pointless . so I’ve paid for tickets and insurance to an event I didn’t attend and no one is contactable within these companies. I’ll think twice before I use them again awful way to run a company Axs brought out Ticket Factory so be very careful everyone

Would give them minus 100 stars if I could. AXS blocked me as they thought I was a bot. It has taken over a week to convince them I am not. I have been pushed from pillar to post trying to sort this out. It prevented me purchasing tickets which have now sold out. No apology. Absolutely disgusted with this company.

One star is too good for AXS, impossible to find any contact details, online automated chat is less than useless.

Scam. Conveniently failed to process payment using 3 different payment cards. They are a scam.

Unfortunately no option to score 0. Truly terrible service, customer service is a bot which is totally useless, you can raise a ticket but just get an automated email saying they are busy. Will NEVER EVER use AXS again. Beware

Where do i start,
The sales link is not unique ensuring bots get the tickets, absolutly no defense against scalpers that have their tickets sold for 500% de price with nothing done.
The selling page is also awful got kicked out 3 times on checkout.
And it is almost impossible to find out when tickets will be available for purchase not even searching everywhere on the web can you find information.

Extremely poor set up, ensuring my friends and I never had a chance to get tickets. If it can at all be avoided, I strongly recommend to stay away!! Shame I had to give 1 star at all…it should have been 0.

Trash company with a trash website.

Nothing is functional.

The customer service is completely incompetent and so are their programmers.