Australian National Character Check (ANCC) Anmeldelser 88

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Maria,

Thank you for the feedback. We appreciate it.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

Opdateret den 25. apr. 2026

Good Afternoon Hannah,

Thanks for your feedback, and sorry to hear that the service did not meet your expectations.

A student card is not an acceptable form of evidence for a person to be eligible for a discounted volunteer check. Acceptable forms of evidence for a discounted volunteer check are clearly outlined on the application form. We understand that your application was progressed after you provided compliant evidence of your volunteer placement.

From the sounds of it, it seems your application had already been forwarded to police agencies for a result when you asked for a refund. The system automatically returned your result before your refund request was processed.

Please note that once an application has been forwarded to Australian police agencies, Australian National Character Check (or any other provider) does not have control over result timeframes. Our system automatically sends results on the same day they are received.

Regarding support options, instant live chat support is available for all applicants during working hours. A call-back option is also available.

We wish you the best.

Regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Alexina,

Thank you for the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Alireza,

Thank you for the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

25. mar. 2026

Good Afternoon Kevellyn,

Thanks for your feedback.

The “purpose of check” and “place of work” sections must be correctly completed, as they may affect the disclosable court outcomes that are disclosed on a certificate. Adding multiple check purposes or places of work, or overly generic information (including abbreviations), is not considered compliant with federal government guidelines.

This information was also communicated to you in the request-for-further-information email.

We can see that your application was promptly processed and a result was issued after you provided compliant information.

Regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Vernon,

Thank you for the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

Opdateret den 25. mar. 2026

Good Afternoon Pannee,

Thanks for your feedback.

We note that there were discrepancies between the legal names on your ID documents. Regarding the consistency of legal names on identification documents, there are strict federal requirements our service must meet before a background check can be processed. These guidelines are in the interests of community safety.

Per the terms and conditions you agreed to prior to making payment, an administration fee is charged only if time was spent on an application and the refund is requested for reasons beyond Australian National Character Check's control. However, upon your request, we can see that you were issued a full refund.

We cannot speak on behalf of other providers; however, applicants using Australian National Character Check must have their applications deemed in line with federal government guidelines before they can be processed.

Regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Sandra,

Thank you for the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning,

Thank you for the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

16. mar. 2026

Hi Mohamed,

Thanks for the feedback.

We can see that you left the same review on two separate platforms.

As stated throughout the website and the application form, 70% of nationally coordinated criminal history checks are returned within 24 hours. Approximately 30% of checks will automatically get referred to one or more police agencies (due to a potential match) and can take 15 days or longer.

Australian National Character Check (or any other provider) has no control over the process once an application has been forwarded to police agencies. Our system automatically dispatches results on the same day they are received.

Regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Adam,

Thanks for the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Synthia,

Thank you for the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Rene,

We appreciate the feedback.

Kind regards,

ANCC Administration

Besvarelse fra Australian National Character Check (ANCC)

For 3 dage siden

Good Morning Florentina,

We appreciate the feedback.

Kind regards,

ANCC Administration