Astrography Anmeldelser 

78
•
TrustScore 3.5 ud af 5

3,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Waste of money. You can have an amazing product but if the packing job (delivery service) causes the product to be ruined, it’s all for not. My fine art prints felt water logged, there was a discolore... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent quality art, quick delivery, well-protected packaging. This is my second time ordering from Astrography, and I'll definitely be coming back. I cannot recommend Astrography enough. About t... Se mere

Bedømt til 1 ud af 5 stjerner

Just recently bought two posters for $300 and no sign from them at all about when they would be shipping or when I would be receiving them. I’ve sent emails as well as tried their “chat now” feature w... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I do public astronomy outreach and have been looking for a LARGE poster of the Milky Way. I've found poster-size on other sites but Astrography had the large size I needed. When I received it, it was... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Plakatbutik

Skrevet af virksomheden

We create stellar quality prints — posters, fine arts, and narrative albums, with a unique scientific content and beautiful design. Our mission is to diffuse knowledge about the breathtaking beauty of the space and inspire people of all ages.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

78 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,3

Alle anmeldelser

(78)

8 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Damaged with delayed delivery

[Updated]
Original: Item hasn’t been shipped yet, 5 days passed.

Update: poster arrived. Very excited to give it as a gift to my friend. BUT, the package was damaged and the poster has creases. Very expensive poster with folding creases… can’t return because birthday is soon.
Otherwise I like it a lot.
Good art, so so service.

4. juli 2021
Astrography-logo

Besvarelse fra Astrography

Hi, thank you for your review (even if it's very negative). Your package was shipped on July 5. I realize how annoying this can be. We try to be more effective and ultimately send our products within 24-48 hours. We apologize for the delay. Recently, the number of orders has increased significantly, and we are still a small family studio. Thanks for your order and I hope you like the poster. Adam.

Bedømt til 1 ud af 5 stjerner

I have received no shipping or any…

I have received no shipping or any information since I have placed my order

1. juli 2021
Astrography-logo

Besvarelse fra Astrography

The ecommerce platform always sends automatic notifications. Apparently yours must have ended up in the spam folder. It was enough to ask us at support@astrography.com - and we would have sent the notification a different way. Whatever the reason, we are very sorry. The package is on its way.

Bedømt til 1 ud af 5 stjerner

So far, no news after more than a week..?!

Have not received the package or any news about it. Where and when it will be delivered? Total silence, nobody knows. I don't think that is right after more than a week.
So far one star, if ever I get the packet and the quality is what I expect, I will be happy to change to more stars. But not quite yet.

1. juli 2021
Astrography-logo

Besvarelse fra Astrography

We are very sorry for the problems. We are working on unblocking the communication channel. As we have already informed on the email - the package is on its way.

Bedømt til 5 ud af 5 stjerner

Great products, great service!

Fast-shipping, great quality, beautiful posters and something for everyone. One of my huge posters was damaged, and I sent a complaint. One day after my complaint was registered, a new shipment was in its way. Excellent customer service! Highly reccomended!

23. juni 2021
Uopfordret anmeldelse
Astrography-logo

Besvarelse fra Astrography

Very sorry to hear your package has been damaged by the courier company. The answer to the complaint was sent, maybe it got stuck in spam? In such situations, we always send a new print, regardless of the courier's complaint process. Your package is on its way. Sorry for the inconvenience. Adam.

Bedømt til 5 ud af 5 stjerner

Excellent quality and great staff

The prints are very high quality and look great! The staff is super friendly and helpful. When DHL messed up the delivery of my order, the Astrography staff helped me instantly and send me new prints. Have a deep space themed wall now im my living room and it‘s really awesome. Can totally recommand!

20. juni 2021
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Hello? Anyone there?

Two posters ordered. First, the Stages of Saturn V mission, looks good. Second, 'Earth' has the Sun and Mercury missing off the bottom. The whole thing that MADE this poster for me, was the way it had the 'sub-map' at the bottom, with Earth highlighted. I contacted their support three days ago and have yet to get a response... if I'll get a response.
If something is done to fix this issue, I may change my rating because it's a real shame for the lovely packaging and other poster to get let down by non-existent customer service.
=========== Update 28/06 ===========
Replacement poster arrived. Solar system map now starting from the sun, thank you very much. Stars adjusted.

17. juni 2021
Uopfordret anmeldelse
Astrography-logo

Besvarelse fra Astrography

Hi, you should receive an email from us. We apologize for the error and will of course send you a new print.

Bedømt til 1 ud af 5 stjerner

I ordered $1500 dollars worth of stuff…

I ordered $1500 dollars worth of stuff from this site. About 2 weeks later I get an empty box delivered to my house via Fed Ex. Box completely empty. I have now submitted 3 support tickets and gotten no response. Their "chat now" feature has never, ever, been open. I've tried at all hours of the day including the business day in Poland where they are located. (big mistake not making sure this was a US company first) Now Im forced to report this as fraud and am meeting with a lawyer on Friday to discuss options. Total scam. I highly doubt these good reviews this site is getting on here. Likely planted from the scammer themselves.

15. juni 2021
Uopfordret anmeldelse
Astrography-logo

Besvarelse fra Astrography

You have received a reply from us. We know which order it is, because such a situation has happened with us for the first time in history. The package on the FedEx side weighed as it should, indicating that it was not empty (we sent you a confirmation document from FedEx). We do not discuss with our clients in such situations and we always send them a new copy. This was also the case for you. Nevertheless, we apologize on behalf of FedEx (with whom we have a self-complaint).

Bedømt til 5 ud af 5 stjerner

Amazing

Delivery was on time and the pictures are absolutely stunning (have ordered "The creation of Cosmos" and "The majestic Andromeda"). I have to admit I would have been ready to pay twice as much to have them delivered already with frames and ready to hang. Still 5 stars though as this is clearly stated on their website.

29. april 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Abysmal delivery and shipment

I'm making this review before the product arrives and this is only based on the "fast" delivery (2-3 day) service offered.

I placed my order 23rd January (Saturday) and noticed that my order has a status of printed by end of play 25th. For some reason it then took until the 27th for them to do anything with the order but I did then receive an email confirming it had been shipped. If I exclude weekend deliveries (which from the tracking I can see the item was still moving over the weekend) this has taken 4 days for a no show on the item, based on the tracking the item is still in the Netherlands and based on the current speed I guess it will still take another 4 days before it turns up.

My advise, even if the products are an eye orgasm, don't bother with the quick delivery.

2. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent Product, Excellent Service

Very happy with both the ordering experience and the quality of the print itself.
Ordering process was simple, order was shipped quickly, arrived on time and tracking information was provided throughout.
Excellent service

27. november 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing quality

Amazing quality. Great if you need smth as a gift as well. As soon as you put that print in the frame and hang it up your wall, your apartment gets automatically +5 to the look! Fast and reliable way of packing it.

2. november 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Beautiful fine art prints and great service

We purchased 4 large fine art prints and are very happy with the quality of the prints.... impressive detail and color.
Great service, and the owner quickly responded to questions (even over the weekend). He also thought along with us, offering custom print sizing.

24. oktober 2020
Uopfordret anmeldelse
Astrography-logo

Besvarelse fra Astrography

Thank you for taking the time to post a review. We really appreciate this effort. Besides, it fills us with great satisfaction when we manage to provide our customers at least a little joy in these strange times. Let these fine art prints inspire you. Many thanks <3

Bedømt til 1 ud af 5 stjerner

Probleme bei Rückgabe

Rückgabe war sehr schwierig und langwierig.
Die ursprünglichen Versandkosten wurden nich erstattet, obwohl dies vom Verkäufer versprochen wird.
Sehr enttäuscht, da kaufe ich nicht mehr.

26. august 2020
Uopfordret anmeldelse
Astrography-logo

Besvarelse fra Astrography

Please contact us regarding this problem: support@astrography.com (+order number). There must have been a mistake. We will definitely solve it.

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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