About 3 years ago bought a water purifier which failed almost immediately, the replacement also failed. Then I bought an AquaTru classic and it has worked flawlessly for the last year and a half. A... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complet... Se mere
Virksomheden har svaret
We are on vacation so we put a different “ship to” address for this order. Some businesses still ship to the billing address even if a different ship to address is entered. To our delight AquaTru deli... Se mere
Virksomheden har svaret
Great product, good tasting water, would recommend to anyone interested in fresh clean water source. Just need to adjust to the routine of fill and refill—which is not difficult at all.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Kontaktoplysninger
4,0
God
325 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I love my new carafe style water filter…
I love my new carafe style water filter from Aqua Tru - I did a TON of research prior to purchasing and found multiple water testing sites that recommended them. It's really excellent!!
15. april 2026
Besvarelse fra AquaTru
Hello Emily, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Besvarelse fra AquaTru
Hello Abby, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Besvarelse fra AquaTru
Hello Doyle, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Besvarelse fra AquaTru
Hello Allison, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru /
Besvarelse fra AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Besvarelse fra AquaTru
Hello Abeer, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Besvarelse fra AquaTru
Hello Marsha, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Besvarelse fra AquaTru
Hello Holly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The best customer service I have ever…
The best customer service I have ever experienced!!!
17. april 2026
Besvarelse fra AquaTru
Hello Susan, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
The purchase was easy
The purchase was easy, delivery pretty fast. Ive tried the product for almost3 weeks now and I like the taste of water, it doesn't take long for the pitcher to fill. However, it is hard to make the water container sit/fit properly in the back side of the unit. I think it is because it is made out of plastic amd it seems not to slide down properly and the lid doesn't close . So I have to try several times to make it fit . I am afraid it will cause an issue eventually to fit at all. Other than that I am happy I found this product.
16. april 2026
Besvarelse fra AquaTru
Hello Carol, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us.
If you ever need guidance on placing the tap tank on the unit please contact our customer service team at 800-220-6570. We’ll be more than happy to assist.
Team AquaTru / Ramon
Online ordering was smooth and delivery…
Online ordering was smooth and delivery to home was quick.
16. april 2026
Besvarelse fra AquaTru
Hello Mo, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I bought an AquaTru Classic and it…
I bought an AquaTru Classic and it seems like I was a sent a used product. There were scuff marks on top of the machine. When I tried to contact Customer Service to get a new label the chat associate would not answer my questions. I strongly DO NOT recommend this company.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra AquaTru
Hello W, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water.
We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Easy to order i have 3 counter top…
Easy to order i have 3 counter top units one of them I backing up water after cycle and leaking at top both at the clean water tank and unfiltered tank so I guess it was time for a new unit
16. april 2026
Besvarelse fra AquaTru
Hello Eric, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I purchased one…
I purchased one, then a second shower head with filter, and I am so grateful! I cannot believe how clean, soft and radiant my skin is even after the first use!
Love!
16. april 2026
Besvarelse fra AquaTru
Hello Jude, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love the product
I love the product. Works very well and hasn’t given me any issues. Will definitely recommend to family and friends.
16. april 2026
Besvarelse fra AquaTru
Hello Kathy, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I really enjoyed the water
I really enjoyed the water. The taste was great and Cutomer Support was exceptional. I'm not giving more stars because the water filter kept leaking, it was replaced and still leaking. I did return it all together.
16. april 2026
Besvarelse fra AquaTru
Hello April, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035263 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The filters seem clogged and water trickle slow
The filters seem clogged bc the water trickle is low but also sometimes the bottom component "pressurizes" and when inserting a new full water tank it does not depress and i have to use my finger to manually depress it so the tank can fall in place.. I think its the filters
16. april 2026
Besvarelse fra AquaTru
Hello Michael, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035213 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Besvarelse fra AquaTru
Hello Patricia, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Customer service
Customer service, an actual person, helped me with a question about the floater kit and sent me a new free of charge. I got it within a week. I love the product and appreciate being able to talk with a human when I have a question.
16. april 2026
Besvarelse fra AquaTru
Hello Amy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Best water filter system
Easy to use. Couldn’t ignore the great sale! Love the product! Highly recommend
16. april 2026
Besvarelse fra AquaTru
Hello Colleen, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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