I paid $9.99 for Premium Shipping (1–4 days) and they instead shipped using the slowest and cheapest UPS option that hands off to USPS: UPS Ground Saver (2-7 days). They ignored all 3 of my emails a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Buyers beware. ..NO, BUYERS RUN AWAY....FAR AND FAST! Ordered a 250 upgrade kit for my sump on June 28th 2025 and even paid for their expedited shipping. Paid and 1st red flag was not recieving orde... Se mere
Virksomheden har svaret
This review is for Aquacave itself, the experience is one you would expect of a good online retailer. The product was packed appropriately and wash shipped in a timely manor. The product is a five sta... Se mere
I tried to give an honest review of a product I bought- and it seems that since I did not rate it '5-stars' (I gave it '3-stars') -review didn't get posted. Looked at other items - and this fact seems... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Your complete source of Premium Aquarium Supplies, Saltwater Reef Aquarium, Planted Aquariums, LED Lighting, Protein Skimmers, RO/DI Systems, Dosing Pumps, Aquarium Heaters, Water Chillers, UV Sterilizers, Aquarium Filters, Aquarium Controllers, Water ...
Kontaktoplysninger
Grove Avenue 3909, 60031, Gurnee, USA
- aquacave.com
2,3
Under middel
64 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Dishonest Company - Shop elsewhere
I paid $9.99 for Premium Shipping (1–4 days) and they instead shipped using the slowest and cheapest UPS option that hands off to USPS: UPS Ground Saver (2-7 days). They ignored all 3 of my emails and pocketed the money.
UPDATE: They did finally respond to my email and basically said they didn't understand my concern since it arrived within 4 days. I explained that they purchased the 2-7 day service rather than the expedited that I paid for and that is dishonest. They did not respond.
Their shipping policy page states "Most orders are shipped within 24-48 hours via UPS or USPS." So how was my order expedited? My order arrived at the same time it would have had I paid for the 2-7 day label. So why did I pay more? Nowhere does it say that orders with "Premium Shipping (1–4 days)" push everyone else's order later. That isn't really a fair practice either.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra AquaCave
Gloria,
You place your order on Monday evening after we close for the day. It was shipped on Tuesday and delivered on Friday, which is within 3 business days. The cost of shipping this order was $11.79, so there was nothing left for us to pocket from the $9.99 you paid.
To clarify our Premium Shipping service, it ensures that the order is processed and shipped ahead of standard orders and delivered within 1-4 business days. It does not specify which shipping method is utilised.
Team, Aquacave.com
scammers! run away! there are legit sellers out there, not this one
this company tried to charge me almost 200 dollars for shipping one aquarium blade (which costs 10 dollars)! for that price i could have shipped a whole whale! scammers! stay away from these people!!!
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra AquaCave
Fabio, Thank you for your feedback. Unfortunately, shipping costs to Europe can be expensive, and we have no control over them.
Team, AquaCave
This company is the worst company I’ve…
This company is the worst company I’ve ever dealt with they are not good to their customers I purchased copper power 1 gallon and the medication was not good like if it was expired and when I asked for a refund Albert Andrasz said that they were not responsible for the product’s defects that’s absurd never in my life has a company told me that before please be careful when buying from this store they won’t do right by their customers.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra AquaCave
Hello,
The product worked properly since you recorded the proper copper level in your tank (2.5ppm). There are a lot of other variables that will affect the performance of the medicine, including the type of infection and possible misdiagnosis.
Unfortunately, we are unable to guarantee the cure-all results.
Buyers beware
Buyers beware. ..NO, BUYERS RUN AWAY....FAR AND FAST! Ordered a 250 upgrade kit for my sump on June 28th 2025 and even paid for their expedited shipping. Paid and 1st red flag was not recieving order confirmation...started calling and emailing immediately. Within a week this clown show ignored 15 phone calls and 3 emails. Finally had bank reverse charge and now it will be my life ambition to warn others of this shady organization...read their reviews, this is a ongoing problem with this organization...thieves
6. juli 2025
Uopfordret anmeldelse
Besvarelse fra AquaCave
Richard,
I'm showing that your order was shipped on 06/30/25 (Monday) and delivered on 07/05/25 (Saturday). It took an extra day due to the holiday. A copy of your invoice and the tracking number were sent to the email you provided with your order. Please check your spam folder.
We were closed from 07/02-07/04/25 to celebrate the 4th of July, so we had no access to the emails, but we do not have any message from you regarding this order.
Let me know if we can be of further assistance.
Albert Andrasz
www.aquacave.com
Please be aware. Aquacave looks like a professional company bit it is not. They take your money but when your shipment does not reach you they wash their hands and do not even bother to reply you inqu
Please be aware. Aquacave looks like a professional company bit it is not. They take your money but when your shipment does not reach you they wash their hands and do not even bother to reply you inquiry emails. Please stay away ans buy on amazon or bulkrwefsupply.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra AquaCave
Emmanuel,
Thank you for your feedback. Please note that we contacted the shipping company and they confirmed that the package was delivered to the correct address.
Website was easy to navigate
Website was easy to navigate. Pricing was better than expected and shipping was fast. I would highly recommend checking these folks out.
23. maj 2024
Uopfordret anmeldelse
Fantastic service
Fantastic service. Fantastic product. I needed a small skimmer and they had it fit the best price around. Lower by 20%. Bought an Icecap nano.
20. maj 2024
Uopfordret anmeldelse
Flu al 15 gall aquarium
Well packed , safely shipped, paid for expedited but it came a day late, still great, but plants and fly gravel were ready a day earlier
7. maj 2024
Uopfordret anmeldelse
Gryphon Diamond Band Saw
Quick delivery with the correct items that I ordered.
5. maj 2024
Uopfordret anmeldelse
Well packaged and fast delivery.
Well packaged and fast delivery.
Super excited and happy with the life rock that i ordered.
Definitely recommend that you order from them.
Happy customer🙂
24. april 2024
Uopfordret anmeldelse
Great price and fast delivery
17. april 2024
Uopfordret anmeldelse
Awesome service and delivery time
19. april 2024
Uopfordret anmeldelse
Fast shipping & packed with care
Fast shipping & packed with care. Item is exactly the same as shown in picture. Highly recommended!
17. april 2024
Uopfordret anmeldelse
Product was exactly as described
Product was exactly as described. Shipping took a while with not up to date tracking details but this is not Aquacaves issue.
28. marts 2024
Uopfordret anmeldelse
Insanely fast shipping
Insanely fast shipping! Like Amazon fast. Wow! Thanks guys!!
20. marts 2024
Uopfordret anmeldelse
I tried to give an honest review of a…
I tried to give an honest review of a product I bought- and it seems that since I did not rate it '5-stars' (I gave it '3-stars') -review didn't get posted. Looked at other items - and this fact seems to be true. Buyer should check other sources for product feedback before buying here!
13. februar 2024
Uopfordret anmeldelse
Better price, quick delivery
Overall impressed with this shop, no complaints. Simple, quick, exactly what I expect and want from a store.
24. oktober 2023
Uopfordret anmeldelse
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