Update: They solved the issue. I’m updating their rating from 1 to 3 because they respond relatively fast via email and provided a resolution but not before having to escalate the issue and me posti... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I want to say how good a support team this company has. I was charged due to forgeting to cancel my subscription. And I usually don't get a refund for these cases, but the team of AnswerThePublic w... Se mere
Virksomheden har svaret
Answer the Public has been a valued platform for me for a long time. I did have to contact support, however, due to some confusion. The support team answered my question satisfactorily, and I r... Se mere
Virksomheden har svaret
I didn't find it useful for what I was looking for, although I recognise it is a GREAT platform for some specific data analysis. I recommend it. After the free 7 day plan the monthly plan was charge... Se mere
Virksomheden har svaret
3,4
Middel
69 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ademas de la herramienta en sí
Ademas de la herramienta en sí, destaco la rapida respuesta del soporte.
Rápido, amable y resolutivo.
18. september 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hola Ariel,
Muchas gracias por compartir tu experiencia con la comunidad de AnswerThePublic, valoramos mucho tu comentario.
Nuestro objetivo es siempre ofrecerte la mejor asistencia posible. Si tienes más preguntas o necesitas ayuda, ¡aquí estamos para lo que necesites!
Atentamente,
Equipo AnswerThePublic
support@answerthepublic.com
Suporte extremamente rápido
Suporte extremamente rápido! Incrivel!!
15. september 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Olá Felipe,
Obrigado pelo seu feedback incrível!
Estamos muito felizes em saber que você teve uma experiência positiva com nosso suporte. Nossa equipe se esforça para oferecer um atendimento rápido e eficiente, e é ótimo ver isso reconhecido.
Se precisar de mais alguma coisa, estamos sempre à disposição!
Obrigado por escolher AnswerThePublic!
Atenciosamente,
Equipe AnswerThePublic
support@answerthepublic.com
Top tier support
The support that you find on UberSuggest and AnswerThePublic is just amazing. Any issue that you might have, they will resolve it. The platform is amazing, and the people are just the same!
14. september 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Adrian,
Thank you for sharing your experience!
We're glad to hear that our support team was able to assist you quickly and effectively, and also that you are finding the AnswerThePublic platform useful.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I had an issue that was preventing me…
I had an issue that was preventing me from being able to Login. I wrote the support email, and received a response that they were closed on the weekend and would reply on Monday. To my surprise, I received a response with the correct solution only about five minutes later. Outstanding service.
7. september 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Bob,
Thank you so much for sharing your experience with the support team with us and our community.
We are glad to have helped you get access back to your account and you can use it as usual.
We are committed to providing accurate and prompt assistance to our users, if you might need help with something else don't hesitate to contact us back.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Recent subscriber
I have just started using the service, and I really like everything that I have seen so far. I reached out to the support team with a question. They responded quickly and thoughtfully to my query. I highly recommend answerthepublic.
1. september 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Gaurav,
We appreciate you taking the time to share your experience with us.
Our commitment is to provide you with a great service using the tool and also receiving the support needed, we are glad to have met your needs.
We're always here to help.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Fast customer service
Fast customer service! Love using Answer The Public for insights into what is trending!
1. september 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Marissa,
We want to thank you for sharing your feedback about AnswerThePubic.
We are happy to know you are finding it useful and having a good experience with it.
Don't hesitate to contact us any time if you need help.
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Clarissa Costa from Answerthepublic.com…
Clarissa Costa from Answerthepublic.com was very brief and direct in their approach. Was able to create a solution within 1-2 hours. I am satisfied with the speed, and accommodation as it has been very accessible to its customers (me).
My second time reaching out. Have been welcomed and accustomed to each time.
29. august 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Lizeth,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and effectively. Your kind words mean a lot to us, and we're always here to help whenever you need it.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Totale mancanza di trasparenza e presa per i fondelli.
Dicono che sia gratis con 3 ricerche giornaliere.
Peccato che quando effettui la ricerca vieni re-indirizzato alla homepage tramite un finto errore dicendoti di fare l'upgrade.
Totale mancanza di trasparenza e presa per i fondelli.
19. august 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
CIAO,
Ci scusiamo sinceramente per l'esperienza frustrante che hai avuto. Comprendiamo quanto possa essere deludente riscontrare problemi quando si tenta di utilizzare lo strumento AnswerThePublic come previsto.
Il piano gratuito include 3 ricerche al giorno e, se sei stato reindirizzato con un messaggio di errore, significa che qualcosa non funziona come dovrebbe. Questa non è l'esperienza che intendiamo fornire e ci scusiamo per l'eventuale confusione causata.
Apprezziamo la tua trasparenza e vogliamo risolvere il problema. Ti invitiamo a contattarci all'indirizzo support@answerthepublic.com, così potremo assisterti direttamente.
Inoltre, vorremmo suggerirti di provare una prova gratuita per esplorare tutte le funzionalità di AnswerThePublic e assicurarti di ottenere il massimo valore dal nostro servizio.
Grazie per averci segnalato questo problema. Siamo qui per aiutarti e non vediamo l'ora di assisterti ulteriormente.
Distinti saluti,
Il team AnswerThePublic
support@answerthepublic.com
I accidentally locked myself out of my…
I accidentally locked myself out of my account, and they were quick to resolve helping me get back in. Both service reps (Anush and Daniela) were super helpful and sweet, as well as prompt in their responses. Thank you!
15. august 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Kelly,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and effectively. Your kind words mean a lot to us, and we're always here to help whenever you need it.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
THEY DON'T WANT TO REFUND
I made the mistake of not joining the premium subscription but using the free version to try out the tool.
There was a problem and I was charged without benefiting from the trial period.
I ask for a refund and they don't want to refund me, it's a scam. A reputable and important company refunds its unhappy customers, no questions asked. The fact that I have to argue like this to get a refund is bad enough..
11. august 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Dylan,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience the recent charge may have caused.
We want to clarify that our free trial is a one-time benefit, designed to allow new users to explore our service without commitment. As this benefit was previously utilized, the system automatically applied the standard charge when you reactivated a monthly subscription. Please rest assured, our intention is never to charge for services that are not used.
We have reached out to you privately to discuss a potential resolution and sincerely hope we can find a solution that meets your needs. If you have any further questions or concerns, please do not hesitate to contact us at support@answerthepublic.com. We are here to assist you.
Your feedback is important to us, and we remain committed to providing excellent service to all our customers.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Very fast and helpful support 👍
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Frank,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback, don't hesitate to let us know if there is anything we can do for you.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Great customer service
Great customer service - very prompt and courteous. Resolved the issue quickly.
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Jacob,
Thank you for your positive review of AnswerThePublic!
We're committed to providing any support you need.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Stay away from them they will save your…
Stay away from them they will save your card and will keep charging it. They offering you what you can get for free. They will also refuse the refund and will force you to use their broken service, neil patel is seriously untrustworthly, such a scam.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Fahad,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the charge during the free demo period.
We want to assure you that our service operates similarly to other subscription tools with a trial period, where a charge is applied if the service is not canceled within the trial timeframe. Our intention is never to charge for services not used.
We have been trying to reach out to you but have not received any response. Would you kindly reach out to us at support@answerthepublic.com?
We want to avoid any misunderstandings and reassure all customers of our commitment to excellent service.
We value your feedback and are always here to assist you with any further concerns.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Quick and expert resolution of…
Quick and expert resolution of subscription billing issues.
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Login difficulties
I continued to have issues to reset my password, but the team were able to provide continued support, to resolve the issue for me.
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Kunai,
Thank you for your feedback on AnswerThePublic!
We're glad to hear that our team was able to provide continued support and resolve the issues you experienced with resetting your password. We strive to ensure our users are well taken care of, and it's wonderful to know that our customer service met your expectations.
We're thrilled that you're satisfied with our service despite the initial challenges.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Not trust worthy and bad customer…
Not trust worthy and bad customer service. Took money for a subscription. I didn't use the service at all during the period as it wasn't meant to renew, they refused to refund.
Any company that are reputable would refund the money no questions asked.
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Chris,
Thank you for sharing your experience with us and our audience. Your feedback is extremely valuable to us.
We want to assure you that our service operates similarly to other subscription tools with a trial period, where a charge is applied if the service is not canceled within the trial timeframe. Our intention is never to charge for services not used.
We have reached out to you privately offering a solution that we hope can be helpful. Would you kindly reach out to us at support@answerthepublic.com to let us know your thoughts about it?
We want to avoid any misunderstandings and reassure all customers of our commitment to excellent service.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
I actually only used it for the trial…
I actually only used it for the trial period but they were very nice to me.
14. juli 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Delia,
Thank you for your positive review of AnswerThePublic!
We appreciate your feedback. Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing AnswerThePublic!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Hidden VAT and no-refund policy, useless results
Careful with the prices, they will not show the fact that VAT is not included for lifetime membership. I saw it on the confirmation email from PayPal.
And they won't tell you that there is no refund for it, either. Until you ask for it.
You ask for it because even when you filter the results for only those in French to show up, silly and unrelated English ones will bloat the results. For example, "shooting mode" means fashion shooting and the site is giving me "canon shooting automatic mode" or stuff like that.
Wasted money and time.
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Baris,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the subscription payment.
AnswerThePublic is committed to complying with all EU regulations. Charging VAT on subscriptions within the EU is a legal requirement. It supports the economic systems of EU member states and fosters a fair business environment.
At checkout, users can find and check the box “Do you have VAT number?” and from there they can add the VAT ID if they have one to avoid additional fees.
We have been trying to reach out to you but have not received any response. Would you kindly reach out to us at support@answerthepublic.com?
We want to reassure all customers of our commitment to excellent service.
We value your feedback and are always here to assist you with any further concerns.
Thank you for your understanding and cooperation.
The AnswerThePublic Team
support@answerthepublic.com
Answer the public is awesome
Answer the public is awesome. Not just for me he value they provide with digital marketing, but also in excellent customer service, they make sure they take care of you. Try them, you won’t be disappointed.🙏
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi Karmyn,
Thank you for your feedback on AnswerThePublic!
We're delighted to hear that you find it valuable not only for its digital marketing insights but also for the excellent customer service. We strive to ensure our users are well taken care of and it's wonderful to know we've met your expectations.
Your feedback means a lot to us, and we're thrilled that you're satisfied with our service.
Thank you for your support!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
I am very satisfied with the technical support.
I am very satisfied with the application. I am also very satisfied with the support provided by the studio. I had a technical problem that was solved very quickly - I received an answer immediately after sending the email. My problem is solved and I can act. I recommend cooperation. The quality of after-sales service is at a very high level.
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra Answerthepublic
Hi,
Thank you for your positive review!
We are delighted to hear that you are very satisfied with the application and the support provided by our team. It's great to know that your technical problem was solved quickly and efficiently. Your recommendation means a lot to us, and we're glad our after-sales service met your high standards.
Your satisfaction is our priority, and we're here to support you in any way we can.
Thank you for choosing us!
Best regards,
AnswerThePublic Team
support@answerthepublic.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.