My Early experience with this Company has been excellent. The Doctor interview was very thorough, he knew more about my pain history than I realised. The cost was less than I anticipated and my prescr... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Overall, Alternaleaf have been great! The initial appointment & the first doctors appointment were organised super quickly & the appointments themselves were great. My treatment was decided & I was to... Se mere
I was nervous about going down this road, but now I'm on it, I know that I should have done it sooner. Everyone I have had contact with has been so kind and understanding. The process was easy... Se mere
Virksomheden har svaret
What attracted me was they offered a monthly subscription which suited my budget. After this however the service has been great, with a variety of options and a nurse and doctor is at hand at any time... Se mere
Virksomhedsoplysninger
Om Alternaleaf
Skrevet af virksomheden
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Kontaktoplysninger
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, Storbritannien
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4,6
Fremragende
8 t anmeldelser
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To a brighter future!!!
Absolutely excellent service, always amaze me. Mega efficient, made everything so understandable and straightforward!!! Thanks guys!!! Heres to a brighter future!!!
30. oktober 2026
Besvarelse fra Alternaleaf
Thanks for the fantastic review! We’re thrilled to hear that our service has been so efficient, clear, and straightforward for you. Supporting you on this journey and hearing your optimism means everything to our team here’s to a much brighter, healthier future ahead! Thank you for choosing Alternaleaf!
Besvarelse fra Alternaleaf
Hi Dan, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Very professional and understanding the…
Very professional and understanding the appointment went well and the doctors are very kind and welcoming.
30. oktober 2026
Besvarelse fra Alternaleaf
Hi Solomon, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Besvarelse fra Alternaleaf
Hi Lee, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Whole process was simple and quick.
30. oktober 2026
Besvarelse fra Alternaleaf
Hi Ross, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Quite upset that after nearly 2 years…
Quite upset that after nearly 2 years of being with this pharmacy that they’d leave me with out medication due to the storm and covid and not being able to make my appointment. I’ve gone 4 days now without any medication no help or support from these whatsoever ive been very poorly today my depression is through the roof my arthritis has been playing up massively. I’ve not slept for two days, not eaten for two days. I think it’s disgusting that they can mess around with medication like this
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Alternaleaf
Hello Deanne, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Worst customer service I have ever experienced
I have been having a prescription from this company for s few months with no issues. However they have recently opened a store which also sells supplements. I ordered 2 bottles of cbd oil and paid for them I only received one. You cannot contact a person then;gone no says there are no people to answer your call and the chat section leaves you hanging. E mail got a response but instead of responding to my problem they responded to an e mail they I sent months ago . I am now going to have to try and get my money back through my credit card. Very bad customer service avoid
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Alternaleaf
Hello Jane, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Excellent from the start not one…
Excellent from the start not one negative thing to say.
29. oktober 2026
Besvarelse fra Alternaleaf
Hi Thomas, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Excellent service
Excellent service. Quick and simple process. No judgement and very supportive.
20. oktober 2026
Besvarelse fra Alternaleaf
Hi Leanne, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
They kept saying that MDT would take 4…
They kept saying that MDT would take 4 days but after a week I had to chase what was happening. I finally got my prescription 10 days later.
23. oktober 2026
Besvarelse fra Alternaleaf
Hi Emily, thank you for your feedback and the detailed breakdown of your experience with us. We strive to deliver outstanding service to our patients, and your feedback is vital! Your honesty and transparency will definitely help others considering treatment come to a decision.
They are making appointments on 3 week…
They are making appointments on 3 week intervals..... no good for anyone....
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Alternaleaf
Hello Stuart, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Besvarelse fra Alternaleaf
Hi Darren, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
I did not get my prescription although…
I did not get my prescription although it was approved 12 days ago
I've e mailed to ask were and how do I get my prescription
Your reply
Was gongrat ions you been approved
I've had no response since
I'm still waiting on getting my medication
Please can somebody call me
URGENT
And tell me how do I access my prescription
22. oktober 2026
Besvarelse fra Alternaleaf
Hi Debbie, sincere apologies for the delay, we have sent your details to the patient support team so they further investigate this for you.
Great experience
The consultations have been great and the medicine prescribed has been high quality, haven't had any issues sleeping because of my pain level. May have to ask for a day strain as I would struggle to work with the stuff I currently have.
29. oktober 2026
Besvarelse fra Alternaleaf
Thanks for your review, Dave! We’re thrilled your consultations went well, your sleep has improved, and your pain is in check. Finding the right balance for daytime focus and work is very common be sure to mention adding a daytime option at your next review so our clinicians can tailor your plan. Thank you for choosing Alternaleaf!
Really simple process-took about 3…
Really simple process-took about 3 weeks from first contact to get my medication delivered. Everyone I spoke to was really nice and helpful
Thank you for helping with a condition that I never got any real help with from my own Dr
30. oktober 2026
Besvarelse fra Alternaleaf
Thanks for sharing your review Scott! We’re thrilled to hear the process was simple, our team was supportive, and your medication arrived smoothly. Knowing you’ve finally found genuine relief and proper care for a condition that wasn't being addressed elsewhere means everything to us. Thank you for choosing Alternaleaf!
Brilliant service quality items…
Brilliant service quality items delivered on time thanks for your support
30. oktober 2026
Besvarelse fra Alternaleaf
Hi Scott, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Longer wait times than expected
They said it would be a 3-4 day wait for MDT meeting but it was actually 9 working days before I heard back. They then sent me a message to say my prescription would be sorted that same day if I provide my discharge letter from my previous clinic. I provided the clinic letter but am yet to hear back about the prescription. That was nearly 5 days ago now.
I do understand that things take time, but if you’re going to give time scales then make them realistic. When you’re living in pain everyday, it’s quite important I think to be transparent.
However, the actual process has been fine the whole way through and the nurse and consultant I spoke to were both friendly and informative.
29. oktober 2026
Besvarelse fra Alternaleaf
Hi Hannah, thank you for your feedback and the detailed breakdown of your experience with us. We strive to deliver outstanding service to our patients, and your feedback is vital! Your honesty and transparency will definitely help others considering treatment come to a decision. Thank you again!
Direct debit
Great so far. Abit of a pain in the bum is you guys take money from my account on Sundays. You’re the only company that does this.
Kind regards
Lee
30. oktober 2026
Besvarelse fra Alternaleaf
Hi Lee, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
The service has been great so far
The service has been great so far, the staff have been very friendly. The only reason Im not giving 5 stars is because of a bit of a delay to start with in getting confirmation my prescription was accepted
30. oktober 2026
Besvarelse fra Alternaleaf
Hi Tim, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Very helpful and good knowledge
29. oktober 2026
Besvarelse fra Alternaleaf
Hi Scott, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
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