I tried calling Al Rayan bank 8-9 times this morning before speaking to someone. The virtual Assistant is completely useless. It doesn't understand the query and cuts the calls off. I needed an ur... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Muhammad is professional, very helpful , patient, totally competent and knowledgeable. I couldn't log back to my app, after a long battle with the AI customer voicebot, i eventually got the hel... Se mere
Virksomheden har svaret
Literally the worst bank in the UK! I have problems with missing transactions for my AlRayan Bank account and have tried to telephone them four times. But I can't speak to any of their member... Se mere
I spoke to Mohammad regarding my home purchase plan. (14:30).He answered all my queries, and guided me about my mobile app activation. He is very professional and patient. Thank you
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Al Rayan Bank, the UK’s largest Sharia compliant bank, has been pioneering British Islamic banking since 2004. The Bank provides personal and commercial savings and finance accounts to customers throughout the UK and GCC. Customers' eligible deposits with Al Rayan Bank are protected by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme, up to a total of £85,000. Al Rayan Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA.
Kontaktoplysninger
Storbritannien
- alrayanbank.co.uk
2,9
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No customer service
No customer service. I have been trying to contact them for last couple days. Every time a AI take some information and disconnect your or send a generic link for a customer service. It’s awful service, you can’t speak to a human being.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your feedback, Shahin. We're sorry to hear that your experience with our telephone service did not meet your expectations.
We appreciate that some enquiries require personal assistance, and we understand your frustration when you were unable to access the support you expected. Customer feedback is an important part of helping us improve our services, and your comments have been shared with the relevant team.
Thank you for bringing this to our attention.
There is no customer service adviser
There is no customer service adviser, which is absurd. I tried to call three times and everytime the virtual assistance would disconnect me because she could not understand my reason for calling. How absurd is it for a bank not to have proper customer service advisers we could speak to. We trust these people with our money and they can't even provide staff to speak to us, what kind of service is this? I think the Financial Ombudsman should look into this.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback, Rabina. We're sorry to hear that your experience with our telephone service did not meet your expectations.
Our telephone system is designed to help customers reach the most appropriate support channel as quickly as possible, including offering self-service options where suitable. However, we appreciate that this approach did not work well in your circumstances and that repeated disconnections caused frustration.
We understand the importance of being able to access assistance when managing your finances, and we value your feedback. Your comments have been shared with the relevant team as part of our ongoing review of the customer experience and support channels.
Thank you for bringing your concerns to our attention.
Very bad experience from the staff
Very bad experience from the staff, very slow customer service lazy staff!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to leave a review. We're sorry to hear about your experience. Providing excellent customer service is very important to us. We take all customer feedback seriously and would like the opportunity to understand more about what happened and investigate your concerns further. Please visit alrayanbank.co.uk/contact-us for the best way to reach us.
Had some savings in my savings account
Had some savings in my savings account. For years but all of a sudden they give you notice that the minimum amount has to be 10k . I mean how can they have a limit on Muslims saving with them . When we open the account because we dnt want interest from UK banks because of our belief. But alrayyan don't care about that. Clearly
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback.
As part of our recent update to our Terms and Conditions, the minimum balance for AlRayan Bank savings accounts increased to from £5,000 to £10,000.
If you are unable to maintain the new minimum balance, there are alternative options available.
For example, our fixed-term deposit products can be accessed through a number of savings platforms, each with their own eligibility criteria. Additionally, there are other providers in the market offering a range of savings options, including Sharia-compliant products.
To help you understand what this change means for you and to explore your next steps, we’ve created a dedicated page with further guidance at alrayanbank.co.uk/savings10000
The Equality Act 2010
To: Ms
Customer Complaints Officer.
From:
Complaint reference:
Date 30/06/2026
To whom it may concern; ALRAYAN BANK Final Response to your complaint.
Very disappointed with your response, In other words, lack of information in reference to your investigation the report did not acknowledge how many times I've logged on and was unable to finish the process. Also, how many times I phoned for support and eventually when getting through. I asked your support staff. If there was an alternative way to, reinvest my money, he did offer, to go through the process with me after very stressful time logging on as somebody with severe dyslexia has difficulties of reading, writing, and with numbers at this stage, I was quite overwhelmed and at this phase, declined his offer. I also ask him if my disability was on your database, which he replied yes.
My understanding to run a business as a service provider (providing services to the public in UK) certain conditions have to be met. Example: must have a complaint procedure in place. Also follow The Equality Act 2010 is the primary legislation in Great Britain, acknowledging that one system does not fit all. Therefore, leaving some people with disability as a diss advances. Other service providers do have a disability contact number, information by DVD, large print, also in Braille only a small selection of requirements for service providers. Therefore, your last paragraph in your final decision was unacceptable, but somebody who is disadvantaged compared to others.
Your last paragraph demonstrates a service deficiency within your service:
"I would also like to thank you for your feedback regarding alternative methods of providing reinvestment instructions. We value customer feedback and recognise the importance of ensuring our services are accessible to as many customers as possible. While your comments will be noted and shared with the relevant teams for on sideration, the availability of alternative processes is a business decision and does not indicate that an error occurred in the handling of your account or your reinvestment request"
Enclosing my e-mail very disappointed with so-called outcome of your investigation, after reading my reply. It should come no surprise after my investment as mature. I will obviously be moving to a disability friendly bank, which is expected throughout UK.
Kind regards
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback.
We are sorry to hear that you found the Fixed Term Deposit reinvestment process difficult and that your experience left you feeling frustrated.
We thoroughly investigated the concerns you raised. Our review confirmed that support was offered by our Customer Service team when you contacted us, and that your reinvestment instructions were subsequently submitted successfully. Your funds were then reinvested correctly upon maturity in accordance with the instructions provided.
While we did not identify any technical issues, processing errors, or service failures in the handling of your account, we understand that this does not lessen the frustration you experienced whilst completing the process. We appreciate the feedback you provided.
The Alrayan Bank has extremely poor or…
The Alrayan Bank has extremely poor or non existent customer service. They depend too heavily on their App and so if anything goes wrong you will struggle to communicate with anyone.
The App plays up and the bot system they use to resolve the issues are veey poor quality. Other than writing letters you are a bit stuck. These are easy things to fix so cabnot understand why they havent
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how frustrating it can be when you’re unable to access support as quickly as expected. Our telephone lines are open five days a week, from 10am to 4 pm. We would welcome the opportunity to discuss your concerns further and see how we can help. Please visit alrayanbank.co.uk/contact-us for the best way to reach us.
This bank continues to illustrate how…
This bank continues to illustrate how low things can get. Formally known as Islamic Bank of Britain and having a terrible reputation, it seems like this has continued.
My Mrs applied for a standard savings bank account, and it said decision will be given in 2 working days. It’s been 10 working days and no update. Their phone lines also operate from 10am till 4pm, which is terrible for those who have busy jobs. After more chasing, they inform that decision has been application rejected? They won’t provide a reason. Imagine, you can’t even open a savings account? When my Mrs has opened previously with other Islamic and non Islamic banks with 0issues.
Something not right with this bank !
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for you review.
AlRayan Bank, like all UK banks, carries out a series of checks when processing account applications. On occasion, and for a variety of reasons, we may be unable to proceed with an application. This outcome is not a reflection on the applicant personally, but rather an indication that one or more of the criteria required to open an account have not been met. We trust this provides some clarity.
Limit increase on an instant saver account
Sent an email saying that they are closing my instant savings account. Because the savings limit has gone from £5000 to £10000. So if I have under £10,000 pounds in my account they will close. They think people have that much money to save considering todays climate. You may have that amount of money to save in the Emirates not anywhere else.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback.
As part of our recent update to our Terms and Conditions, the minimum balance for AlRayan Bank savings accounts increased to £10,000.
If you are unable to maintain the new minimum balance, there are alternative options available.
For example, our fixed-term deposit products can be accessed through a number of savings platforms, each with their own eligibility criteria. Additionally, there are other providers in the market offering a range of savings options, including Sharia-compliant products.
To help you understand what this change means for you and to explore your next steps, we’ve created a dedicated page with further guidance at alrayanbank.co.uk/savings10000
Great service by Muhammad B
Great service by Muhammad B.
He demonstrated high level of professionalism, knowledge and willingnesses. Excellent customer satisfaction approach!!!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your kind feedback.
We’re delighted to hear about the great service you received from Muhammad Baig and that his professionalism, knowledge and customer focused approach made such a positive impression.
Thank you for taking the time to share your experience and for choosing AlRayan Bank.
The absolute worst bank
The absolute worst bank, with no staff, bare minimum opening hours and a horrific long queue to speak to an advisor on the phone because they have no in-person branches. How are you catering to Muslim clients who chose Al Rayan to remain sharia compliant? Disgraceful.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how frustrating it can be when you’re unable to access support as quickly as you expect.
We would welcome the opportunity to discuss your concerns further and see how we can help. Please visit alrayanbank.co.uk/contact-us for the best way to reach us.
Excellant service
Just spoken to Muhammaad B and he was very helpful and managed to answer all my question adn concerns. super helpful.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to leave us a review.
We’re delighted to hear about the excellent service you received from Muhammad Baig, and that he was able to address your questions and concerns clearly.
Thank you again for taking the time to share your experience and choosing AlRayan Bank
opening hours? what opening hours. Closed when it should be open
There is a reason why this bank receives so many negative reviews, they just are not professional. Opening hours is 10-4, yeah right. I have been calling from 10am to 12:40 and still closed and no mention of this on their website. I cannot wait to close my account with them.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for sharing your feedback.
We’re sorry to hear about the difficulty you experienced when trying to contact us. We’ve checked with the relevant department and can confirm that our phone lines were open Monday to Friday, from 10am to 4pm – with customers able to contact us. That said, we understand your frustration and your comments have been shared with the relevant team.
If you still need to contact us, please visit alrayanbank.co.uk/contact-us for the best way to reach us.
Excellent service
I talked to Muhammad Faisal on the phone for a complaint I made.
I was very happy with how my complaint was dealt with and my issue was resolved. Thank you
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your positive feedback.
We’re very pleased to hear that Muhammad Faisal was able to assist you and that you were happy with how your call was handled and resolved.
Thank you for choosing AlRayan Bank and for sharing your experience with us.
Beware The App
I have been a customer with Al Ryan for some years.The rates for savers is very good.the problem is that they insist on dealing with matters through an app,which just doesnt work.It will not recognise me.I have spent an hour on this today and i have made no progress.So when my bond matures i will find a bank that acts in amore customer friendly manner.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your loyalty over the years and taking the time to share your feedback, and we’re sorry to hear about the difficulty you’ve experienced with our app.
We’d really like to help resolve the issue with your login and understand what went wrong so we can put it right.
If you’re willing, please visit alrayanbank.co.uk/contact-us for the best way to reach us. A specialist will be able to support you so you can access your account smoothly.
Failure to tell me my account was open
Failure to tell me my account was open. Then a welcome pack came telling me my FSCS limit was £85000 when in fact it has been at £120000 for nearly 3 months
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for sharing your feedback. We’re sorry for the confusion caused around the opening of your account and the information you received in your welcome pack.
When an account is opened, we always notify customers by email, followed by a welcome pack in the post. We apologise if this wasn’t clear or didn’t arrive when expected.
Regarding the FSCS limit, the increase to £120,000 is correct. There is a six‑month transition period for banks to update all customer‑facing materials to reflect the new limit, ending 31 May 2026. During this transition period, some printed or pre‑prepared documents may still display the previous £85,000 limit.
Muhammad B was extremely helpful on the…
Muhammad B was extremely helpful on the phone. I had to call for help with digital banking and he explained what to do step by step with great patience.
As older customers who are not so confident with the digital world my husband and I were very grateful for his professionalism and kindness.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you so much for your kind words. We’re delighted to hear that Muhammad was able to guide you through digital banking with patience and professionalism.
It’s wonderful to know that Muhammad made you and your husband feel comfortable and well looked after.
Thank you again for taking the time to share your experience and choosing AlRayan Bank
Excellent service from Aman in customer…
Excellent service from Aman in customer service who assisted me in finding old accounts and previous tax years calculations for HMRC. Very patient and explained everything clearly.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to leave this wonderful review. We're delighted to hear that you found the support from Aman to be clear, patient, and genuinely helpful.
If you ever need anything else, we’re always here to help. Thank you for choosing AlRayan Bank.
Account
Spoke to customer services very good and sorted issue quickly
22. december 2025
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your experience. We’re pleased to hear that our customer services team were able to assist you quickly and resolve your issue. If you ever need further assistance, we're always here to help and thank you for choosing AlRayan Bank.
They sent me a letter saying they are…
They sent me a letter saying they are closing down my accounts, cannot give me a reason why and are not prepared to go into a discussion relating to this. Very random, out of the blue and absolutely ridiculous bank. I have done nothing wrong, not broken any rules or regulations, have had my account for years with them. This is not a normal bank i would highly avoid, it needs shutting down completely. Seriously this has taken me by surprise.
In response to the reply below, never received such contact. And when i spoke on the phone the guy wouldnt tell me the reason said he couldnt, and that i would need to transfer all my money out from all accounts, if he had i could have clarified. Atleast find out if said communication was made before telling them their entire account is being closed down. I have more than enough money in 2 accounts, the other 2 yes i dont due to changes in profit rates, and more than happy for them to be closed down. But to close down all my accounts? Makes no sense
19. december 2025
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for sharing your feedback. While we’re unable to discuss individual account details on a public platform such as Trustpilot, we can clarify the purpose of our recent communication.
Our message was not a reflection on you as a customer. Its intention was to help customers make the most of their savings. AlRayan Bank’s Savings Accounts require a minimum balance of £5,000 to receive the full expected profit rate. Balances below this threshold receive an expected profit rate of 0.05%.
We recently contacted some customers to explain that their savings could earn more if they increased their balance to the £5,000 minimum, or if they preferred, saved elsewhere. We have provided a 60 day period for customers to decide how they wish to proceed.
We hope this clarifies the purpose of the letter and offers reassurance.
Polite agents, useless bank
Helpful phone agents doing their best but they are working for a bank with zero focus on customer service. £100k in a bank account that they won’t let me access - unless I send a hard copy letter. Months after saying they are ‘digital’ and won’t be sending hard copy documents to me. Steer clear of this bank.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your feedback. We’re sorry for the inconvenience you’ve experienced and appreciate your recognition of our Contact Centre agents’ efforts to assist you.
Please note that when we request a hard copy letter, it is because there is a specific reason related to security or verification requirements. This ensures we protect our customers and their accounts.
If you need further assistance, please visit alrayanbank.co.uk/contact-us for the best way to reach us.
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