AlRayan Bank UK Anmeldelser 

Friendly staff,helpful staff(Fauzia) Assisted with my banking query- transferring money between accounts

The staff are very pleasant but ... I've just spent an hour trying to access my on-line account for a statement of profit for 2024-25, but couldn't get the website to recognise my password. So I reset it - several times, and each time it wouldn't recognise it.

When, finally, I succeeded, I accepted the invitation to "Chat" which told me that I needed to telephone. Which I did, to get another automated service, with a voice repeatedly assuring me that it had sent an OTP number - which never arrived (though earlier I had received several OTPs in my attempt to set a new password) Eventually I was connected to a human.

My humour wasn't helped by my having already spent an hour "Chatting" with my High Street bank about mysterious payments that had appeared on my statement, with only a very long reference number given. They turned out to be from Al Rayan. Every other incoming payment gives the name of the sender.

Particular mention to Sana Naveed and the redemption team who were able to pull together a redemption statement despite the short notice.

So much potential in the sales pitch and good rates, but the avenue to reach your money is blocked. How does this Bank expect to win new customers if they don't have any email contact, no phone number response, no FAQ for common questions like pensions. Nobody replies to the facebook link.
I suppose the short answer retrospectively speaking, is they don't have staff to deal with new intake. God forbid if it is deliberate attempt to hold on to your investments longer.

Excellent service from Muhammad B. Thanks for all your support and patience.

Truly awful and outdated customer service. I need a tax statement showing profit for 24-25. Unlike other banks they don't provide it online automatically. You have to request it each year and then they won't produce it until late May. Why are they so unhelpful?

opened my accont a year ago, the app isnt great so many little quirks couldnt log in, I called support and Muhammad Baig helped me with the whole process and also all of my enquiries were ressolved. Thank you Muhammad.

Mohammad was great

I have been with this bank for several years and they used to be very good with excellent customer service.

Recently they have reduced their customer service hours and every time they upgrade their systems it is impossible to login to online banking with saved credentials resulting in a time consuming telephone call and a battle to get past the robot answering service which keeps telling you to login online. Catch 22.

I have now been on hold over 20 minutes and cannot access my money. Once I am able to login in again I intend to close my account. The robot cannot do this for me and advises me to write in if I can’t access online banking.

So frustrating. They used to be excellent with excellent customer service. So disappointing.

I have now closed my account with them.

The customer service was good as a result I have upgraded Al Rayan Bank UK to 5 star. Issue with app resolved.

absolutely rubbish....unable to select date of birth manually you have to select back arrow each time.

Does not recognise account after going through the ID scan and also via manual entry. What a waste of my time trying to reset password on a faulty app.

Tried today..and yesterday...given up

I am a HPP product customer with Al Rayan bank UK , I was struggling to access online banking over desktop and mobile, I logged the complaint in 2019 and then susequently so many times I called but the techinical issue they had remained unresolved..

finally today when I called and spoke with MOHAMMED at 11:59 and he was with me for until 13:15 and kept trying the best possible way with multiple options , finally he managed to get me access my account both over desktop and and mobile app. he is my Hero for today who supported me with THE BEST CUSTOMER SERVICE I EVER HAD FROM AL RAYAN BANK UK that enabled to access my digital banking since I open the account in 2019.
Well done MOHAMMED you deserves the best from Al Rayan bank UK. thank you

I need to give another review to improve the digital banking customer experience.. the digital banking app designed for HPP product owners doesn't give options to generate the monthly or yearly statements if we want to download for other paper works. It would be nice to improve that area and give more flexibility to customer to save the time and money as it charges £5 for sending the requested statements which should not be happening!!!

rest all is good , ONCE AGAIN EXCELLENT SERVICES AND RESOLUTION MOHAMMED AND YOUR TEAM WORKING BEHIND THE SEEN.

The customer service I received was amazing. Honestly the level of service delivered was extraordinary to insure all my issues are solved. Thank you Shazia Raza and thank you Alrayan Bank.

It took me three attempts to set the online maturity instructions for my Al Rayan Bank fixed rate bond as their software kept crashing and reporting “Oops, something went wrong :(“. Despite receiving an online message, email and letter confirming my maturity instructions had been accepted they were subsequently disregarded. A letter I received confirming my maturity instructions was backdated 6 days before I had even selected my maturity option. After my maturity instructions had been disregarded, I discovered I was unable to login to my account and received further error messages such as “We encountered an unexpected problem”. When I telephoned, I was asked to wait whilst they fixed the problem but was then told that they would contact me when my account had been fixed. When I logged in some days later it took four attempts before I was able to send them a secure message as their software continued to keep crashing.

Excellent and smooth service by Al Rayan.

Switching product was really easy. But access to online banking is very difficult

I don't understand why Al-Rayan insist on charging £199 to 'switch' products every few years.

It really is most egregious.

As though the products are not expensive enough!

Muhammad B was very helpful and has spoke to me in a very gentle manner talking me step by step through by difficulties. Made me feel very comfortable with asking for help.

Muhammad B was brilliant, was on a call with me for 30 mins and helped me through the whole process of my banking issues. 5 star service.

I just dealt with the Product Switch Team. They are super quick in responding and go well beyond the call of duty to help out with any issues. Really fantastic service -sorted out a payment issue for me and saved me loads! Thank you so much Product Switch Team!!