Muhammad is professional, very helpful , patient, totally competent and knowledgeable. I couldn't log back to my app, after a long battle with the AI customer voicebot, i eventually got the hel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Literally the worst bank in the UK! I have problems with missing transactions for my AlRayan Bank account and have tried to telephone them four times. But I can't speak to any of their member... Se mere
Absolutely terrible. Their telephone is answered by a virtual assistant who doesn't recognise half of the things humans say and instead of referring the call to an agent, it says I can't help you and... Se mere
Virksomheden har svaret
I spoke to Mohammad regarding my home purchase plan. (14:30).He answered all my queries, and guided me about my mobile app activation. He is very professional and patient. Thank you
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Al Rayan Bank, the UK’s largest Sharia compliant bank, has been pioneering British Islamic banking since 2004. The Bank provides personal and commercial savings and finance accounts to customers throughout the UK and GCC. Customers' eligible deposits with Al Rayan Bank are protected by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme, up to a total of £85,000. Al Rayan Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA.
Kontaktoplysninger
Storbritannien
- alrayanbank.co.uk
3,0
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Positive feedback
Nazmeen was very helpful and she took enough time to sort out my problem with the system
She was professional and patient
6. oktober 2026
Uopfordret anmeldelse
Service used to be quite good
Service used to be quite good - then they got this chatbot "to improve our service" and it all went to pot
Now, you have to call 3 or 4 times to get past it because she just hangs up if she can't deal with your query
So, you have to creatively word your query just to get past her to avoid lying
We will be moving bank asap
6. oktober 2026
Uopfordret anmeldelse
AlRayan are the worst bank in the UK
Literally the worst bank in the UK!
I have problems with missing transactions for my AlRayan Bank account and have tried to telephone them four times. But I can't speak to any of their member of staff. They just have this automated bot that asks you endless security questions and they sends you around in loops.
AlRayan have done everything possible to deteriorate their service, including shutting down ALL their branches and constantly reducing their telephone support service etc. For example, they used to offer telephone support on weekends. They used to have support in the evenings. Now, even during the working week, they have reduced the hours to 10am and 4pm!
In ten other ways I could also mention, AlRayan have made their services inferior to what they used to be!
30. september 2026
Uopfordret anmeldelse
Muhammad is professional
Muhammad is professional, very helpful , patient, totally competent and knowledgeable.
I couldn't log back to my app, after a long battle with the AI customer voicebot, i eventually got the help of Muhammad.
He listened and actioned to resolution.
I learnt that i could actually still use the website!
Muhammad talked me through resetting my password via the website, which is really much easier. Then he waited on the talk while i also logged-in via the phone app. It was relatively easy, straightforward and he was swift yet patient with me while i did my bit.
Thanks once again Muhammad. JazakAllah Khayran for your support.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your 5 star review.
We're delighted to hear that Muhammad was able to help you regain access to your account and guide you through the process. It's particularly pleasing to know that you found him professional, patient and knowledgeable throughout.
We will ensure your kind comments are passed on to Muhammad and the wider team. Thank you for taking the time to share your experience.
Absolutely terrible
Absolutely terrible. Their telephone is answered by a virtual assistant who doesn't recognise half of the things humans say and instead of referring the call to an agent, it says I can't help you and cuts the call. I just had 2 attempts and same issue keeps happening. This is disgustingly terrible. The app doesn't work on many occasions and the call is handled by a virtual assistant who ends the calls! If I cannot reach you through the app or call when I need something urgent, then how can I trust you with my money. I do not recommend at all!! Stay away!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to leave a review. We're sorry to learn that you were disappointed with your experience.
We appreciate your comments regarding our telephone service and mobile app. Our systems are designed to help customers access support and services as quickly as possible, but we recognise that there is always room for improvement.
Customer feedback plays an important role in helping us improve our products and services, and your comments have been shared with the relevant team for consideration as part of our ongoing review of the customer journey.
Thank you for your feedback.
I spoke to Mohammad regarding my home…
I spoke to Mohammad regarding my home purchase plan. (14:30).He answered all my queries, and guided me about my mobile app activation. He is very professional and patient. Thank you
25. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your wonderful feedback.
We're delighted to hear that Muhammed was able to answer your queries and assist you with activating your mobile app. We pride ourselves on delivering helpful and professional service, so it's fantastic to know that your experience reflected this.
Thank you for banking with AlRayan Bank.
Issue sorted quickly
I got a call back and my issue was sorted quickly in a professional manner
22. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
We're pleased to hear that your issue was resolved quickly and professionally. Providing excellent customer service is very important to us, and it's great to know that this was reflected in your experience.
Thank you for your review and for choosing AlRayan Bank.
Amazing customer service great service
Amazing customer service great service
21. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your review.
We're pleased to hear that you received great customer service and appreciate you taking the time to share your experience. Your feedback is valuable to us, and we look forward to continuing to support you.
Issues logging in
Was having issues logging into my account. Spoke to Muhammad in customer service, he was amazing. He was very patient with me and resolved my issue within minutes.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback. We're delighted to hear that Muhammad was able to resolve your online banking issue quickly and that you found him patient and helpful throughout the process.
Thank you for banking with AlRayan Bank.
Absolutely disgraceful service you…
Absolutely disgraceful service you cannot get to talk to a human we spent the day trying to talk to someone in the end when we did we said just close our account we want nothing more todo with you after over10 years
8. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback, Christine. We're sorry to hear that your experience with our telephone service did not meet your expectations.
Our telephone system is designed to help customers reach the most appropriate support channel as quickly as possible, including offering self-service options where suitable.
We value your feedback and have shared your comments with the relevant team as part of our ongoing review of the customer experience. Understanding where customers encounter difficulties helps us identify opportunities to improve our services.
Great service from Muhammad B
Great service from Muhammad B. He assisted me with setting up my account and provided exceptional support throughout the process. His professionalism, knowledge, and willingness to help were outstanding. He took the time to answer my questions, ensuring everything was set up correctly. Excellent customer service with a strong focus on customer satisfaction. Highly recommended.
Thankyou so much.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Muhammad provided exceptional support while helping you set up your account. It's wonderful to know that Muhammad's professionalism, knowledge and dedication made your experience such a positive one.
We'll be sure to pass on your kind comments to him. Thank you for choosing AlRayan Bank.
“We’re improving the way you can get…
“We’re improving the way you can get support”. The biggest lie ever told. Absolute garbage company using a stupid AI bot that is completely useless and just disconnects you. Why do companies keep doing this?
7. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your feedback, Sam. We're sorry to hear you were unable to progress through our automated telephone system.
We recognise that when customers contact us, they expect a straightforward route to support, and we're disappointed to learn that this was not your experience. Feedback such as yours helps us identify areas where improvements may be needed.
Thank you for taking the time to share your thoughts with us.
Excellent service from Muhammad Baig
Excellent service from Muhammad Baig, helped me out with setting up an account. Highly recommended.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your kind feedback.
We're delighted to hear that Muhammad was able to assist you with setting up your account and that you were pleased with the service you received.
Thank you for taking the time to share your experience and for choosing AlRayan Bank.
Attempted to communicate using the…
Attempted to communicate using the phone, but could not get past the AI robot, which disconnected me on both occasions
3. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for sharing your comments, Bernard. We're sorry to hear that your experience did not reflect the level of service you expected from us.
We appreciate your feedback and regret the difficulty you encountered when trying to contact us. Our telephone system is designed to help customers access support as quickly as possible, but we recognise this was not your experience. Your comments have been noted and shared with the relevant department to support future service improvements.
Login Problem
I had login problem and had to call the customer service.
Brother Muhammad S, was really helpful and patiently styed on the phone for almost an hour to solve the problem and even called me back after the phone was disconnected.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to leave this wonderful feedback.
We're pleased to hear that Muhammad was able to help resolve your login issue and that he remained patient and supportive throughout the process.
We'll ensure your kind words are shared with Muhammad and his manager. Thank you for choosing AlRayan Bank.
It is almost absolutely impossible to…
It is almost absolutely impossible to speak to an actual person on the phone. The automated service disconnected me 8 times then a staff member also disconnected me. It's a shame because this bank used to be really good.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for bringing this to our attention, Ellie. We're sorry to hear that you were disconnected while attempting to contact us.
We understand how frustrating repeated interruptions can be, particularly when you're seeking assistance with your account. Your comments have been shared with the appropriate team for review as we continue to assess and improve our customer service channels.
Thank you for making us aware of your experience.
Just got told that all young savers…
Just got told that all young savers accounts are going to be closed and a cheque sent out in October.
How are we supposed to save for our children without interest bearing accounts.
Your concern is not for normal people trying to make things easy for their children. Complete lack of understanding.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback.
We understand that some customers will be disappointed by our decision to close these accounts, and we appreciate that this change may not be welcomed by everyone.
The change forms part of a wider review of our savings products and is intended to simplify our account range, allowing us to focus on delivering the best possible experience for customers across our remaining products.
As these accounts were designed to hold money for the benefit of the child, we have carefully considered the arrangements for returning funds and have put measures in place to help ensure balances are used in line with the purpose of the account.
We value all feedback and thank you for taking the time to share your views with us.
It is a pity I even had to give this…
It is a pity I even had to give this appalling Bank a Star at all. Hands down, the worst banking experience of my life. Please please go elsewhere and save yourself unnecessary stress. Absolutely dreadful. There are plenty of other banks out there offering excellent rates so check them out, and their reviews first.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We take all customer feedback seriously and would like the opportunity to understand more about what happened and investigate your concerns further. Please visit alrayanbank.co.uk/contact-us for the best way to reach us.
Have been trying to unsuccessfuly…
Have been trying to unsuccessfuly create an account for months. Only way to do this is by using an online app. It just does not work. Their support assistant sends you a link to the same place which I have been trying without luck. I have several online bank accounts which ALL work flawlessly. Is it that Alrayan can not afford the IT expertise or do not care? Only reason i am persevering is the Sharia compliance. Apart from that fact, i would avoid getting the account because if startup is an issue, what happens if i need thier assistance once i invest with them?
18. august 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you've experienced while trying to open an account and that the support provided did not help resolve the issue. We would welcome the opportunity to discuss your concerns further and see how we can help. Please visit alrayanbank.co.uk/contact-us for the best way to reach us.
No customer service
No customer service. I have been trying to contact them for last couple days. Every time a AI take some information and disconnect your or send a generic link for a customer service. It’s awful service, you can’t speak to a human being.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra AlRayan Bank UK
Thank you for your feedback, Shahin. We're sorry to hear that your experience with our telephone service did not meet your expectations.
We appreciate that some enquiries require personal assistance, and we understand your frustration when you were unable to access the support you expected. Customer feedback is an important part of helping us improve our services, and your comments have been shared with the relevant team.
Thank you for bringing this to our attention.
Dette er Trustpilot
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