Alo Yoga Anmeldelser 

They sell a $150 yoga mat that starts crumbling in year 1, becomes unusable in year 2. Completely apathetic response from customer service, not a gesture of goodwill, barely an apology, "sorry it didn't hold up the way you expected". This from a company that built their brand around yoga. They've lost the plot. There are far too many good alternatives to choose from, steer clear of Alo Yoga.

I’ve been a long-standing Alo customer, I’m in the highest tier of their loyalty programme, and I’ve bought a significant amount from the brand over the years, mostly in store.

I had an Accolade top and bottoms which Alo previously replaced because the logos were faulty. Unfortunately, the replacement items developed exactly the same fault. When I contacted customer service again, I wasn’t even asking for new clothing. I asked if they could simply send me replacement logos so I could glue them back on myself and continue wearing the items.

Alo instead offered store credit for both pieces. Only one credit arrived, so I contacted them to ask why the second was missing. I then received an alarming response stating that they had found “significant inconsistencies” with my account activity that were supposedly not in alignment with their Terms of Service, and that they would no longer offer any “accommodations” to my account or address.

No explanation was given as to what these alleged inconsistencies actually are or what I have supposedly done wrong.

To go from being a top-tier loyalty customer, reporting the same manufacturing fault occurring twice and initially asking for nothing more than replacement logos, to receiving what feels like an accusation of wrongdoing is incredibly disappointing.

I’ve spent a considerable amount with Alo over the years and have genuinely loved the brand, but this experience has completely changed how I feel about shopping with them.

Absolute waste of money and an incredibly embarrassing gifting experience. I bought the Alo Yoga Cropped Accolade Crewneck in Winter Frost (Size L) as a gift for my fiance, expecting a premium, high-quality piece given the steep $128 price tag. Instead, it turned into a complete disaster. As you can clearly see from the attached photos of the fabric and sleeves, it is already heavily pilling, looks totally worn out, and shows visible signs of surface damage. This is after just one single wash following the care instructions!My fiance was deeply disappointed with the gift, and I feel completely let down by the brand. You expect an expensive brand to deliver durability, but this looks worse than a cheap, generic sweatshirt after one wash. Una cceptable quality and a total rip-off.

Absolutely awful customer service by BAB

I placed an order with ALO, but for some reason the order was not associated with an email address. I never received an order confirmation or any other email, although the order itself arrived today.

I have been trying to arrange a return, but because there is no email associated with the order, I cannot work out how to process the return.

I contacted customer service through the online chat and spent two to three hours trying to get help. Unfortunately, I was given no solution and the person I was speaking to eventually just left the chat.

The product itself is would be great but not for meas different to description, but the customer service has been extremely disappointing. I now have an item I want to return and genuinely don’t know how to send it back.

For a company of this size, customers should not have to spend hours trying to work out how to return an item. Great product, awful service.

⭐ 1/5 – Absolutely unacceptable customer service

I am honestly shocked by my experience with ALO Yoga’s customer service.

I returned my order via DHL Express and have official DHL tracking confirming that the return was successfully DELIVERED to the destination in the US on July 30, 2026. Despite providing clear tracking information and proof that the shipment arrived, ALO is now telling me that “no package was returned” and is refusing to process my refund.

Instead of actually resolving the issue based on the documented DHL delivery, I keep receiving unhelpful responses and am expected to pay for items that I returned months ago.

I have now had to involve Klarna and open a dispute because I absolutely refuse to pay for merchandise that DHL officially confirms was returned and delivered.

For a company in this price category, this level of customer service is completely unacceptable. Customers should not have to spend months chasing their own money when they can provide documented proof of delivery.

This has been an incredibly frustrating experience and has completely changed my opinion of ALO. I sincerely hope someone from ALO who is actually able to resolve this issue finally contacts me.

Until this is properly resolved, I cannot recommend ordering from ALO.

I would give zero stars if I could. I should have forced ALO to cancel my account after my first issues. Someone hacked my ALO account and placed an order. The account was linked to my Shop account (which I've don't remember authorizing), and I was charged over $1,000. I notified ALO approximately 12 hours later, and rather than investigating or even responding to my notifications, they processed the order. I finally got a real person on the phone, and they refused to stop the shipment from leaving the warehouse. My credit card company will deal with the issue, but the point is that ALO has created a friendly environment for bad actors. ALO absolutely could stop the shipment from leaving the warehouse - this is fraud, not buyer's remorse or mistake - and they choose not to. Stop doing business with ALO. They have horrible Trustpilot reviews, and F with BBB, etc.

Order never received, refund promised then refused
My Alo order was marked as delivered, but I never received it. It was a gift for my son. Customer service first promised me a refund if the package didn't arrive the next day. It didn't arrive, and I was then told to wait for an investigation with the carrier, with no timeline.
Every time I contacted them, I got the same copy-paste answers. My requests to speak to a supervisor were refused, and I was hung up on twice.
Under French law, the seller remains responsible for the package until the customer receives it. I don't recommend ordering from Alo as long as their customer service treats customers this way.

Cette marque est une catastrophe j’ai acheté un legging que j’ai porté une fois je l’ai lavé selon Les consignes d’entretien et il est complètement abîmé c’est de la camelote c’est le legging qui a des rayures en velours , toute la partie velours s’est enlevé à certains endroits, trop déçue !!

Le site a remplacé mon adresse de facturation par celle de livraison au paiement. J'ai demandé la correction immédiatement et relancé plusieurs fois avant la livraison. On m'a répondu trois semaines plus tard que c'était « trop tard, la commande est livrée ». Service client injoignable et inefficace, très décevant pour une enseigne de cette taille.

Honestly, I don’t really understand the hype around this brand. The quality just doesn’t feel worth the price—it feels quite cheap for what you’re paying, and I expected much better considering the amount spent.

I have had multiple strange experiences in Alo and narrowed it down to the staff having a 'bad day' , however today was simply shocking , inexcusable and a regular occurrence . I came in to shop for my best friend's birthday and with the intention of making multiple purchases, it is safe to say it was a very unpleasant experience and led me to making these purchases online.

The one star is for the lady that welcomed me who was on the door, she politely smiled and said hello. As I was browsing, other staff made me feel like I should not of been there , staring, whispering and laughing. There was one lady who did not take her eyes off me until I walked out the door, however was unable to approach me and offer any sort of customer service. As someone who works in luxury high end retail, this sort of treatment towards customers is absolutely unheard of and completely unacceptable.

I want to emphasise this is my third unsuccessful experience at ALO in Piccadilly and looking at previous reviews this is a reoccurring theme and I hope managers are taking these reviews seriously, as I cannot imagine ALO being impressed by the negative affect this is having on the brand.

Worst customer service experience. Happy to take your money but non existence in helping when an item is faulty. Bought a gift from the US on my trip from the uk and the item is faulty. Contacted the customer service online and sent over the photos requested as evidence showing the fault, only to be told I the only way they can help is if I take it back to the store where I purchased it in the US, they will give me a refund.
As explained I’m from the uk and cannot just fly back just to make an return and would just like to exchange, would it be possible to return it to a uk store but they didn’t care or want to hear, just kept sending me their automated response to say they want to help but this is the only way then ended the chat.
Absolutely disgraceful customer service and company policy as they are an international company so how can this be the only resolution.
Now stuck with an expensive piece of clothing that cannot be worn.

Glad I'm not the only one who feels this way.

A supervisor Paul is so unprofessional, I don't even understand how this person can be a supervisor if he even do not understand what is the situation and just closing the chat for no reason.

This team needs a strong and experienced manager, because their customer support is a big TRAGEDY!

Now I lost my money after I returned the items to them with a provided return label!

Hmm. Good design, let down by material choices & design compromises. Poor service as reported by numerous others.

Komplet, który zakupiłam jest słabej jakości. Po pierwszym pranu wg zaleceń na bialych lamówkach ponawiły się czarne odbarwienia. Chciałam go zareklamować i napisałam na insta do alo. Na początku mi odpisywali, ale po jakimś czasie, gdy już przesłałam dowód zakupu przestali. Jest to nieprofesjonalne podejście do klienta. Oczywiście mogę go założyć i nie polecać wszystkim dookoła.

Ordinato sul sito e su quattro pezzi non è arrivato uno. Avendo speso comunque più di 300 € essendo un brand medio alto e inaccettabile servizio clienti pessimo impossibile mettersi in contatto diversamente siccome ti rispondono dall’America è una follia non essere assistiti sicuramente non comprerò mai più.

I would give this 0 stars if I could. A new store opened in Leawood, KS this weekend September 12, 2026. I am a group fitness instructor at solidcore and F45 so have been accepted to the ALO Pro Program where you get a 25% discount off purchases. They told myself and my friend who also is a group fitness instructor they could not apply this discount and that their store doesn’t do it. I continued to push and say this makes no sense, why would you offer this perk for Group Fitness Instructors if we can’t use it? So I’m trying to find my email that my account it associated with having no idea what it would be under, they have not a clue either what I should search for in my email, I ask if they can look it up on their end with my email and they can see I’ve used it before but unless I can find my email that says I’ve been accepted into the program I can’t use it. So I explained it should be on my account that I’m an Alo Pro and I get the discount. These employees have no idea of their policies, they work with their customers with complete disrespect and rudeness and I will NOT be back. I will continue to recommend lululemon, Vuori and other competing brands to my fellow fitness pros.

SCAMMERS! I returned the items with the new return labels which Alo team provided to me, and they are telling me that they received wrong items, they are not even checking my returns!
If they will not check the warehouse camera records I will start a legal action against this company.

⭐️ 1 star

Extremely disappointing experience with ALO.

I purchased items from ALO which have turned out to be faulty, and despite repeatedly contacting the company and trying to resolve the matter reasonably, I am still no closer to a satisfactory resolution.

What has been particularly frustrating is the response I have received from customer service. Rather than taking responsibility for the issue and offering a practical solution, I have been repeatedly asked to travel to ALO’s central London store to deal with the problem in person. I live a considerable distance away, making this an unreasonable and impractical request, particularly when the issue concerns faulty goods.

I have now spent more than 10 days trying to resolve what should have been a straightforward customer service matter. I have provided the company with multiple opportunities to resolve this amicably, but instead I have experienced delays, back-and-forth communication and a complete lack of a sensible resolution.

For a brand positioned at this level, I expected considerably better customer service and accountability when something goes wrong.

The quality of a company is not only demonstrated when everything goes well — it is demonstrated by how it treats customers when there is a problem. Unfortunately, my experience with ALO has been extremely disappointing.

I would strongly encourage anyone considering purchasing from ALO to be aware of how difficult resolving an issue can become once something goes wrong.

I hope ALO eventually chooses to resolve this matter properly, but based on my experience so far, I cannot recommend them.