I have bought a ridiculous amount of abayas, kids abayas and thobes from Al Kareem. The quality is always amazing and pricing is good. I have family who, after seeing my abayas, have bought from them... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered the beautiful Madinah abaya. After the initial parcel was lost by Royal Mail, Al Kareem quickly dispatched a new shipment which arrived the very next day. Great customer service and item.... Se mere
Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... Se mere
Virksomheden har svaret
I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 a... Se mere
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Faulty products, rude customer service
Ordered the Zara-inspired abaya which has beads on the sleeve. When I received it, the beads weren't sown on properly on one sleeve, and the abaya also came with stains. I reached out to them via Instagram and they offered a partial refund or return. I chose the partial refund as the beads seemed to be fixable, however the next day the beads on the other sleeve completely fell off. The abaya was faulty and unwearable. I reached out to them and they refused to return or exchange my item. I told them that by law they must reimburse faulty products, but the person running the Instagram account claimed they don't accept returns on clearance items, and responded with 'I've explained once and I won't explain again' when I insisted. They also did not respond to my official complaint via email.
For an Islamic business that posts verses from the Quran, their customer service is anything but Islamic and they sell faulty goods, which they won't allow us to refund. They also delete comments on their page where people have similar complaints, and only re-post the positive comments on their stories.
12. juli 2023
Uopfordret anmeldelse
My daughter ordered 2 abayas by…
My daughter ordered 2 abayas by mistake, she requested for the cancellation straight after placing the order and heard nothing until she emailed the company again after recieving shipment confirmation email.
The owner agreed for the item to be returned.
When she tried on the second one and it didn't fit her and she asked if she could return it and they have refused.
Firstly this is supposed to be an islamic site selling islamic items, stating on their page and I quote "May our products benefit you in this life to gain the Akhira"! And this company are ripping of people from their halal earnings!
Secondly according to gov.uk it clearly states it is illegal to display any notice that deliberately misleads consumers or deceives them about their right for example a sign that says YOU DO NOT ACCEPT RETURNS OR OFFER REFUNDS!
Having explained this to the company via email I would have expected some kind of correspondence but unfortunately as they ignored my daughters emails they ignored mine.
Avoid shopping from this site, absolutely unprofessional.
11. maj 2023
Uopfordret anmeldelse
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