Absolutely fed up with terrible customer service. Product totally stopped working. I went through ALL their on line help. Did exactly as told. No luck. I’ve then had one email after another asking m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The 6L produces some useful ecg data but if you have an intermittent arrhythmia, by the time you're ready to take the reading with it, the event has passed. If you happen to catch one then it does pro... Se mere
Initially, I thought the product was good. The multiple emails become tiresome. It became very difficult to cancel the subscription and I have been continually billed. Customer service is simply non-... Se mere
Virksomheden har svaret
Die Sechskanal-Messung ist das reinste Lotteriespiel. Manchmal erfasst die App erst nach wirklich mehrmaligem Ansetzten eine Messreihe. Meistes erkennt er den Puls am Knie oder am Knöchel nicht oder e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
AliveCor is a medical device and artificial intelligence company that sells ECG hardware and software for consumer mobile devices.
Kontaktoplysninger
Maiden Lane 30, 94108, San Francisco, USA
- alivecor.com
1,8
Under middel
100 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So sorry I wasted my money
UPDATE 2: AliveCor asked me to email them with a copy of this conversation which I did immediately. Their automated system replied with a case number. A week later, still nothing from them. I called and an agent told me "oh, it might take 24 hours." I replied that it's been a week. She had nothing to say. I requested speaking to a supervisor and was told none are available. I stand by my original review. HORRIBLE COMPANY! They are probably GIVING HEART ATTACKS not saving people from them!
AliveCor - review case (#1159681).
UPDATE:
I see that after 1.5 YEARS you replied! I called and after being on hold 10 minutes, hung up. If you want to help, please post a link where I can get a return-postage paid envelop to send it back to you for a full refund.
~~~~~~
So sorry I wasted my money! Whenever I feel tachycardic and use Kardia, it tells me unreadable. I can be in the exact same seat and use it the same way when I feel fine and it works. This has been consistent almost a year.
I called the company and they cite "many variables including how moist your fingers are or how much pressure you are using to press on the pads" -- it isn't rocket science and should not vary within a 10 minute period.
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the long delay in our response and the frustration you’ve experienced with both the device and our phone support. We understand that "unreadable" results are particularly stressful when you are feeling symptomatic.
Sometimes, a specific device or its signal processing simply isn't a good fit for a user’s unique heart rhythm during tachycardic episodes, and we want to ensure you are not out of pocket for a product that doesn't work for you.
Please email us at support@alivecor.com and mention this Trustpilot review along with your Trustpilot username. This will allow us to locate your support ticket immediately and reach out to you directly with a return-postage-paid label and assist with your full refund.
Unuseful to check aritmia on android, never worked
I was always unable to register my bite. They also stop to support my phone, it was in a list of supported phone.
Then they told me that want to give me a refound, but they want to have back the recorder? Why? You have to give me a refound because you removed my phone from your list after a little time that I had bought that.
4. august 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration caused by your phone model losing compatibility and the issues you experienced during registration. We understand it is very disappointing when a device you purchased no longer works with your phone.
We also understand your annoyance regarding the return request. To clarify, requiring the physical device back is a standard procedure to process any hardware refund, regardless of the reason for the return. We just need the physical unit back in our inventory to finalize the transaction and return your money.
We want to make this as easy for you as possible. Please contact our support team directly at support@alivecor.com or call us at 855-338-8800 so we can provide you with a return label and get your refund processed immediately.
I recently purchased an AliveCor…
I recently purchased an AliveCor product, expecting the quality and reliability they are known for. However, my experience has been far from satisfactory. The device emits a high-pitched noise that is even worse than tinnitus, making it unbearable to use. This critical flaw was not disclosed to buyers, which is both disappointing and misleading.
As someone who relies on accurate and convenient health monitoring, I am extremely frustrated by this oversight. The constant noise not only disrupts daily activities but also undermines the purpose of the product. I hope AliveCor addresses this issue promptly and provides a solution for affected customers. Until then, I cannot recommend this product to others.
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the discomfort. The standard KardiaMobile communicates with your phone via an ultra-high frequency audio signal. While most adults cannot hear this frequency, some people with sensitive hearing can.
Our KardiaMobile 6L device connects via Bluetooth and operates completely silently. Please contact us at support@alivecor.com or 855-338-8800 and mention this review so we can help you return your current device and discuss switching to the silent 6L model.
Device stopped working after first…
Device stopped working after first battery change. Support only interested in warranty!! Avoid.
6. juli 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration. It is disappointing when a device stops working after a battery change, and we’re sorry if our support team's focus on the warranty felt dismissive.
We want to make this right. Please contact us at 855-338-8800 and mention this review so we can escalate your case, help troubleshoot the battery issue, and find a better solution for you.
Pessimo !!!
Pessimo !!!
Comprato Kardia mobile e ha funzionato un giorno
Assistenza pessima Dopo 10 giorni dall’acquisto non sono ancora riuscita ad avere notizie nonostante le mie numerose e-mail e telefonate
Esperienza più che negativa
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
Ci scusiamo sinceramente per l'esperienza negativa e per il ritardo nella nostra risposta. È inaccettabile che il dispositivo abbia smesso di funzionare dopo un solo giorno e che lei non abbia ricevuto il supporto necessario.
Vogliamo risolvere questa situazione immediatamente. La preghiamo di inviare un'e-mail a support@alivecor.com inserendo nell'oggetto "Escalation Recensione" o di chiamarci al numero 855-338-8800. Faremo in modo che il suo caso venga gestito con priorità per organizzare la sostituzione o il rimborso.
Got Horrible Experience / Alivecor Financial Problems
Got in contact with customer support because I needed to buy a protection case for the Kardia Mobile 6l.
According to Gloria Gonzales, they are shutting down their products. Except the new very expensive 12 channel ECG. It seems they have huge financial problems, they are even not able to provide support for their existing products.
If I would be Investor of them, I would not invest even one more Penny!
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the confusion and any misinformation you received. To be clear, AliveCor is not shutting down our products. We continue to fully support and sell the KardiaMobile, KardiaMobile 6L, and KardiaCard, and we remain the leader in personal EKG technology.
Regarding the protection case, while specific accessories may occasionally go out of stock or be refreshed, our core devices are very much part of our long-term mission. We would like to clarify this with you and help you find the accessory you need. Please contact us at support@alivecor.com or 855-338-8800 so we can correct this and assist you further.
Following up on my previous review…
Following up on my previous review where I was told I would be charged for the appointment that they did not keep, I was billed 6 times on my credit card. That is $414 for one $69 appointment that they did not keep. I am dealing with this thru my bank. BEWARE OF THIS COMPANY
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the significant billing errors and the frustration this has caused. We understand how alarming it is to see multiple unauthorized charges on your statement.
Our billing department has investigated your account and can confirm that all six charges, totaling $414, have been fully processed for a refund. Depending on your bank’s processing times, you should see these funds reflected in your account shortly.
We take these issues very seriously and are reviewing what caused this error to ensure it does not happen again. If you have any further questions, please contact us directly at 855-338-8800.
They are outright LIERS
They are outright LIERS. There is no such thing as a "medical grade EKG except an EKG done by a professional Doctor or Tech. There are 12 different parameters involved that must be interpreted by a pro. When I told my Cardiologist's nurse about a reading she made fun of the whole idea! ALSO, they say it's the FIRST such thing. I bought a SonoHealth EKG monitor years ago at Amazon, before THEY, even advertised one. These things are a quick indicator of POSSIBLE trouble. Do NOT trust your life to one!!!
25. januar 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We appreciate your feedback and understand your skepticism, as heart health is a serious matter. We would like to clarify that "medical-grade" refers to the fact that our devices are FDA-cleared and have been clinically validated in numerous peer-reviewed studies to accurately detect arrhythmias like AFib.
While a 12-lead EKG in a doctor’s office provides more data points, the KardiaMobile (Single-Lead) and KardiaMobile 6L are designed to capture medical-quality data in the moments you feel symptoms at home—data that can then be shared with your physician for professional interpretation. Regarding being the "first," AliveCor created the first FDA-cleared personal EKG over a decade ago.
We always recommend using our devices as a tool to supplement, not replace, your doctor's care. If you have further questions about our clinical validation, please contact us at 855-338-8800.
Misuse of data
Spams marketing mails despite preferences. Unsubscribing does not work.
If I can't trust them with an email address, there's no way I would trust them with personal identifiable data.
They claim you can opt out of data processing, but it doesn't appear to be possible. Your medical data is always sent overseas instead of being processed locally on the device.
1. januar 2024
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration with our marketing emails. Please be assured that we respect your privacy preferences; if our unsubscribe link failed to process, it may be due to a technical syncing error. We would like to manually ensure you are removed from all marketing lists immediately.
Regarding your data, we take data security very seriously and comply with global privacy standards (including GDPR) to protect your identifiable information.
Please contact us at support@alivecor.com so we can confirm your email opt-out and address any specific concerns regarding your data.
This is my 3rd one within a year lasts…
This is my 3rd one within a year lasts about 2 months then stops working. I mean should this be allowed? You are selling products that are not worth a penny especially when noone can get hold of customer service and a product that 100 pounds out of pocket doesn't work once again.
31. december 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration of going through three devices in a single year. This is certainly not the experience we want for our customers, and we understand your anger regarding the cost and the difficulty reaching our team.
While our devices are designed for long-term use, certain factors like battery seating or signal interference can sometimes cause issues that appear like a hardware failure. We want to investigate why this keeps happening for you and ensure you have a reliable device.
Please contact us directly at support@alivecor.com or 855-338-8800.
Kardia Mobile Device Quit Working--Cust. Svc. No Help
Kardia Mobile quit working and replacing the battery did not resolve the issue. I had been using the device on two different telephones with no issues. Alive Cor customer service could only focus on the compatibility of my telephone (one telephone was compatible and one was not -- but prior to the device malfunction, it worked equally well on either telephone). Customer service would not even consider the possibility that the Kardia Device was not working. Dealing with the Customer Service team was a complete waste of time. I purchased a new Kardia Mobile device and it works just fine on either of my telephones. So, guess what?
It was the device that had failed!!!!!!!!!!! Why not just acknowledge that the Kardia Mobile device may only last a couple of years.
28. december 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration. It’s clear our support team missed the mark by focusing on compatibility instead of acknowledging that your hardware had likely reached the end of its functional life.
While our devices are built to be durable, like any electronic, they can eventually fail. We are sorry that we didn't listen to your feedback or offer a better solution before you felt forced to purchase a new one.
We would like to make this right. Please contact us at 855-338-8800 or support@alivecor.com and mention this review so we can review your case and discuss a partial refund or credit for the replacement you had to buy.
Was good for 6months then died
Was good for 6months then died, tried new battery but no good
Alivecor not interested in helping
Avoid this product
18. oktober 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration. It is disappointing when a device stops working after only six months, and we are sorry that you felt unsupported when reaching out for help.
Since a battery change didn't resolve the issue, we want to look into this further as your device should have still been covered under warranty. Please contact us at 855-338-8800 or support@alivecor.com and mention this review so we can escalate your case and arrange a replacement for you.
Trying to profit from people worried…
Trying to profit from people worried about a serious illness. How low can you go?
5. december 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We are sorry that you feel this way. Our mission is to provide affordable technology that allows people to monitor their heart health from home, often providing peace of mind or data that can be life-saving.
We offer several free features, including unlimited EKGs and instant detections for AFib, Bradycardia, and Tachycardia. If you have specific concerns about our services or pricing, please reach out to us at 855-338-8800 or support@alivecor.com.
AVOID AVOID AVOID!!!! Placed an order for a KardiaMobile
Placed an order for a KardiaMobile, turns out the hospital wanted to do a 72 hr ecg observation. I tried to cancel my order on the same day that i ordered. I sent the uk support line an email on the same day requesting cancellation. No prevail. It turned up today in the post.
Im now trying to return the item, (I literally received it today), BUT its impossible to speak to any customer service depart and theyre not responding to numerous emails. AVOID AVOID AVOID.
5. december 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the stress and the delay in our response while you were managing your hospital care. We understand how frustrating it is to receive a package you already tried to cancel.
Our team has reviewed your case and can confirm that we have now responded to your request and fully refunded your order. You should see the funds back in your account within a few business days, depending on your bank.
We are working hard to improve our response times to prevent this from happening in the future. If you need any further assistance with the return shipping, please contact us at support@alivecor.com.
My doctor recommended this device…
My doctor recommended this device following major surgery which affected my heart causing AF. I have not been able to record a reading: I get a report of 'unreadable due to interference'. Guest user, sitting in the same place as me, are able to record 'normal sinus rhythm'. I've asked KardiaMobile to refund me. I've had this device for 6months plus - it's useless to me.
1. juni 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration, especially following your surgery. Sometimes, a specific device simply isn't a good fit for a user’s unique heart rhythm, and it sounds like that is the case here. Since the device is not meeting your needs, please contact us at support@alivecor.com or 855-338-8800 if you are still in need of assistance.
I have a Kardia mobile
I have a Kardia mobile. Every time I use it I get " sinus rhythm normal'.
So nothing wrong.
Not so.
I test with an identical one , but which belongs to NHS and for which they pay a monthly amount.
Result.. Ventricular ectopic heartbeats.
So you only get the truth if you pay more.
That's deliberately misleading.
I would say it's a disgrace
14. oktober 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the confusion regarding your results. We want to clarify that all KardiaMobile devices use the same medical-grade sensors and algorithms; we do not withhold accuracy based on payment.
The reason for the difference is likely that the NHS-provided version includes the Advanced Determination package, which specifically identifies "Ectopy" (skipped beats). Our standard device identifies AFib, Tachycardia, and Bradycardia, but classifies other rhythms as "Normal" if they don't meet those specific criteria.
It sounds like your device is working correctly but simply not labeling the specific ectopy you are experiencing. Please contact us at support@alivecor.com or 855-338-8800 so we can explain these results further and ensure you have the right tools for your heart health.
Lost Confidence In This Product
I have reported this company to the regulatory body MHRA. This is because I bought the KardiaMobile 6L
2 years ago and assumed like many people that it was pretty accurate. However, recently I had some palpitations and took a reading which said I had gone into Atrial Fibrillation, alarmed by this, I took another reading which gave the same result. I then asked AliveCor for a clinical review which cost £10.00 for each review. I was shocked to receive the results which said I a had PVCs. I contacted AliveCor for an explanation as to these conflicting results. To date after weeks of endless emails and phone calls to them, I am at a loss. Their reply is that my case is being reviewed by their internal clinical team. The stress and anxiety caused by this situation has been intolerable. I have now had to pay hundreds of pounds to see a private Cardiologist to clear-up the KardiaMobile/Clinical Review conflict. The result is that the clinical review is correct and the machine is wrong. I have FINALLY had a response from AliveCore confirming that their Kardia algorithm incorrectly read my PVCs as associated with Atrial Fibrillation. They apologised for any inconvenience that this has caused. For my distressing experience with this matter, Inconvenience is a total understatement.
20. august 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the intolerable stress and anxiety this situation has caused you. We fully agree that "inconvenience" is an inadequate word to describe the distress of receiving a false AFib notification and the subsequent medical expenses you incurred.
While our AI algorithm is highly accurate, certain heart patterns like PVCs (Premature Ventricular Contractions) can occasionally mimic the electrical signature of Atrial Fibrillation, leading to a false positive. This is precisely why we offer clinical reviews by human cardiologists to provide the definitive interpretation that the algorithm may miss.
We understand that our delay in communication only added to your frustration. Please contact us at support@alivecor.com or 855-338-8800 and mention this review so we can escalate your case to our leadership team and discuss how we can better support you following this experience.
Quality of ecg excellent but clinician…
Quality of ecg excellent but clinician review wrong. I had clear ventricular ectopics about every 4th beat and was reported as normal. Don’t waste money on clinician review
1. september 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration caused by your clinical review. We understand how disappointing it is to have clear symptoms, such as ventricular ectopics, reported as "normal."
While our clinicians look for various arrhythmias, sometimes the interpretation of frequent ectopy can vary depending on the specific criteria used during a brief recording. We take the accuracy of our reviews very seriously and would like to have our senior clinical team re-evaluate your EKG and the initial report for our own internal analysis.
Please contact us at support@alivecor.com or 855-338-8800 and mention this review. We want to ensure your concerns are addressed properly and discuss a refund for the review in question.
Inaccurate clinician review service
I've had this device since the pandemic and until now , unquestionably trusted in its accuracy but now not so sure.
I would have given the device 5stars but recently i've been getting bizzare readings which it simply designates as tachycardia or normal sinus rhythm.
I therefore sent several traces to Alivecor clinician review (£9.99 each), which reported all as normal sinus rhythm (which was clearly incorrect) and it seemed the report is automatically generated by a machine not a human to the unsuspecting 'lay' public.
Alivecor support did not respond to my concerns regarding this service.
As its a regulated medical device, concerns can be reported to the food and drug administration (FDA) via a form on their website which consumers and patients can also submit ,which I intend to do.
14. august 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration and for the delay in addressing your concerns. We want to assure you that our Clinician Reviews are performed by human cardiac technicians and board-certified cardiologists; they are not automatically generated by a machine.
Sometimes, a rhythm can be clinically "Normal Sinus Rhythm" even if it feels unusual or includes a high heart rate (Tachycardia). however, if you feel the interpretation was incorrect, we want to investigate this immediately.
We take your feedback regarding FDA reporting seriously and would like the opportunity to have our senior clinical team re-evaluate your traces. Please contact us at 855-338-8800 or support@alivecor.com so we can escalate your case and discuss a refund for the reviews in question.
Unreliable clinician reviews
I ordered a clinician review an ECG which clearly showed ectopics and was told it was normal sinus rythmn Lol, all the other times where I've had a review the clinician has been pretty good but the one in the Netherlands is very poor certainly wouldn't use them again I won't be paying for any more services from here because the clinician reviews are clearly wrong, as some suffers from Wolf Parkinson White syndrome and atrial fibrillation I would've expected someone who was a clinician to at least be able to recognise ectopic or extra beats within a ecg rhythm strip, this is quite easy to do because they're divided up into block which indicate timings I think your clinician needs to go back to school
3. august 2023
Uopfordret anmeldelse
Besvarelse fra AliveCor
We sincerely apologize for the frustration caused by your recent clinical review. We understand your concern, especially given your history with WPW and AFib, and it is disappointing to hear that this experience did not meet the standard of your previous reviews.
We would like to have your EKG re-evaluated by a clinician for our own internal analysis. Please contact us at support@alivecor.com or 855-338-8800 so we can resolve this and discuss a refund for your the review.
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