Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Stopped working one week after return window. Replaced battery. Clip would not press on as in video. Husband and daughter tried unsuccessfully. Repeatedly emailed and called company, no response. Fi... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I had this Kardia Card for a little more than a year and using on my Samsung S20+. I complained almost a year ago that it gives me "UNCLASSIFIED" result almost 95% of the time. I lived with that any... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I was having trouble with password reset on the Kardia ap so that I could use my Kardia Mobile card that I recently purchased. I called Kardia customer support on a Saturday morning and got a call re... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Die Sechskanal-Messung ist das reinste Lotteriespiel. Manchmal erfasst die App erst nach wirklich mehrmaligem Ansetzten eine Messreihe. Meistes erkennt er den Puls am Knie oder am Knöchel nicht oder e... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Elektronik og teknologi

Oplysningerne kommer fra forskellige eksterne kilder

AliveCor is a medical device and artificial intelligence company that sells ECG hardware and software for consumer mobile devices.


Kontaktoplysninger

1,9

Under middel

TrustScore 2 ud af 5

90 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Stopped working one week after return…

Stopped working one week after return window. Replaced battery. Clip would not press on as in video. Husband and daughter tried unsuccessfully. Repeatedly emailed and called company, no response. Finally got a message from them asking to send my phone number but they never called. Then they asked for my email address - (again) but never got an email. Utter crap. Beware.

18. marts 2026
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Hello,

We apologize for the frustration with your KardiaMobile device. Our team has replied directly to your email, most recently on Tuesday the 14th, with instructions to help fix your battery cover, but we have not received a response.

Please check your spam or junk folders in case our messages were routed there. We still want to help you get your device working, so please reply to our email thread so we can get this resolved for you!

Best regards,
AliveCor Customer Care

Bedømt til 1 ud af 5 stjerner

Definitely not for Consumers

I had this Kardia Card for a little more than a year and using on my Samsung S20+.
I complained almost a year ago that it gives me "UNCLASSIFIED" result almost 95% of the time.
I lived with that anyway, and in April 2026 I trades my S20+ to S26+. and I cannot connect with my Kardia card. They told me that it is not compatible and suggested to go back to S20+ ??.

6. april 2026
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for the frustration you’ve experienced with your "Unclassified" readings and the connectivity issues with your new phone. We understand that suggesting you return to an older model is not a practical solution.

Because the Samsung S26+ was just released in March 2026, our team has not yet had the ability to add the new Samsung Galaxy models to our compatibility list, as we have not yet completed the rigorous testing required for a regulated medical device. We are working diligently on this and hope this new model will be added in the near future.

Bedømt til 1 ud af 5 stjerner

12L: not a replacement

Professional user of Kardia 12L.
1) Requires a password to use, even while offline
2) The "Forget Password" function doesn't work.
3) The customer service (only phone number listed) cannot reset passwords.

1. april 2026
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced trying to access your Kardia 12L. We know how critical seamless access is for our professional users, and we want to get this resolved for you right away.

Our team actually reached out and left a voicemail for you yesterday to help troubleshoot your 12L login issues. To address the specific concerns in your review:

Customer Service & Password Reset: It looks like the number you previously called was our consumer support line, which unfortunately does not have the tools to reset professional accounts. As a clinical user, you have a dedicated support team. Please give our clinical team a call directly at (844) 620-1060, and they will be able to assist you with the "Forgot Password" function and get your password reset.

Offline Login Requirements: We also want to assure you that having to log in constantly is not the intended experience. Once our team helps you successfully log in to the KardiaStation app, the system will securely remember your credentials, and you will not have to log in each time you use the device.

Please return our call at (844) 620-1060 at your earliest convenience so we can restore your access and ensure the app is functioning properly for you.

Bedømt til 5 ud af 5 stjerner

I was having trouble with password…

I was having trouble with password reset on the Kardia ap so that I could use my Kardia Mobile card that I recently purchased. I called Kardia customer support on a Saturday morning and got a call returned by Mike, who was very patient and helpful with resetting the password. The card is now working well to record ECG.
Thank you, Mike.

14. marts 2026
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Thank you so much for taking the time to leave this wonderful review! We completely understand how frustrating password issues can be, especially when you are eager to start using your new device, so we are thrilled to hear that your KardiaMobile card is now working perfectly to record your ECGs.

We are incredibly proud of our support team, and we are so glad that Mike was able to assist you with patience and care on a Saturday morning. We will be sure to pass your kind words directly along to him—it will definitely make his day!

If you ever need assistance again in the future, please don't hesitate to reach out. We are always here to help.

Bedømt til 3 ud af 5 stjerner

Sterke hardware, beperkte rapportage zonder duur abonnement

Ik heb een ECG-apparaat van Kardiacare aangeschaft. Over de kwaliteit van het apparaat zelf ben ik positief: het is degelijk uitgevoerd, werkt betrouwbaar en levert duidelijke ECG-metingen op. In technisch opzicht is het een goed product.

Mijn teleurstelling betreft met name het abonnementsmodel. Naast de toch al aanzienlijke aanschafprijs is een jaarlijks abonnement nodig om toegang te krijgen tot de volledige functionaliteit. Zonder abonnement blijft de gebruiker beperkt tot een basisweergave van losse ECG-metingen. Voor uitgebreidere analyses en extra functionaliteit is bovendien een nog duurder abonnement vereist.

De rapportagemogelijkheden binnen het standaard abonnement zijn daarbij vrij beperkt. Het is bijvoorbeeld niet mogelijk om langere periodes (meer dan ongeveer een maand) overzichtelijk in één rapport samen te vatten. Voor een apparaat dat juist bedoeld is om trends over langere tijd te volgen, voelt dat als een wezenlijke beperking.

Daarnaast heb ik eenmaal gebruikgemaakt van het aangeboden doktersadvies binnen het abonnement. Dit advies bleef algemeen van aard en leidde uiteindelijk tot het advies om alsnog mijn eigen arts te raadplegen. Dat is begrijpelijk vanuit medisch oogpunt, maar de toegevoegde waarde van deze betaalde dienst vond ik daardoor beperkt.

Het geheel wekt bij mij de indruk dat commerciële motieven een duidelijke rol spelen in de gekozen functionaliteitsbeperkingen. Essentiële analysemogelijkheden lijken bewust achter extra betaalmuren te zijn geplaatst. Dat is een legitiem bedrijfsmodel, maar het zou transparanter en evenwichtiger mogen, zeker gezien de medische context waarin gebruikers op betrouwbare en volledige informatie willen kunnen vertrouwen.

Samenvattend: technisch een goed apparaat, maar het abonnementsmodel en de functionele beperkingen maken het product minder aantrekkelijk dan het op het eerste gezicht lijkt. Meer transparantie en ruimere standaardfunctionaliteit zouden de gebruikerservaring aanzienlijk verbeteren.

15. maj 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Vielen Dank für Ihr Feedback und dafür, dass Sie die Zuverlässigkeit und Qualität unserer Kardia-Hardware hervorheben. Wir haben Verständnis für Ihre Bedenken bezüglich des KardiaCare-Abonnements sowie der Einschränkungen, die Sie bei unseren Berichtsfunktionen und dem ärztlichen Auswertungsservice festgestellt haben. Bitte beachten Sie, dass Sie mit der Basis-App kostenlos und unbegrenzt EKGs in medizinischer Qualität aufzeichnen und speichern können. KardiaCare ist hingegen ein optionaler Premium-Service, der für erweiterte Analysen entwickelt wurde. Wir schätzen Ihre Vorschläge zur Transparenz und Funktionalität der Berichte sehr und werden Ihre Anmerkungen an unser Produktteam weiterleiten, um das Erlebnis für alle Nutzer zu verbessern.

Bedømt til 1 ud af 5 stjerner

Stay away of this company

Stay away of this company
Stay away of this company! Their products are expensive but worth nothing. The readings are terrible off and my cardiologist told me he couldn’t do anything with it’s readings. Also it sets false alarm by taking (AI) conclusions which aren’t true. Also it only detects certain cardiac arrhythmias when you pay (big!) so I think that’s totally irresponsible. If you send a reading for judgement you get only a report which they tell you has been reviewed by a doctor but doesn’t say anything but what the app already told you. I really think it’s a scam! When you contact support it takes weeks for them to reply with a standard answer not helping at all. I have so many regrets buying this device (KardiaMobile 6L) I hope the reviews warns future buyers.

4. februar 2026
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We are very sorry to hear about your frustrating experience with your KardiaMobile 6L and our customer support team. We understand how important accurate and timely cardiac information is, and we want to address your concerns directly.

First, we apologize for the unacceptable delay in hearing back from our support team. We always aim to provide prompt assistance, and we are sorry we fell short here.

Regarding the device itself, please know that the KardiaMobile 6L is an FDA-cleared, clinically validated medical device. If your cardiologist was unable to use the readings, it may be due to electrical interference or skin contact issues affecting the tracing quality, which our team can absolutely help you troubleshoot to ensure you get a clean, readable EKG.

We also want to clarify how our features work. The core, FDA-cleared determinations—Atrial Fibrillation, Bradycardia, Tachycardia, and Normal Sinus Rhythm—are completely free and do not require a subscription. Our AI is designed to flag these potential rhythms to assist you, though it does not replace a doctor's diagnosis. The KardiaCare subscription is an optional service that unlocks extra, advanced determinations (like PVCs or PACs). When you use the clinician review feature, a board-certified doctor provides a standardized, human verification of your EKG; often, this confirms the app's initial AI finding, which is why the final report may align with what the app already told you.

We want to make this right and ensure you are getting the value out of your device. Please call our support team directly at 855-338-8800 so a specialist can look into your account, troubleshoot your tracing quality, and properly assist you.

Bedømt til 1 ud af 5 stjerner

I purchased Kardia 6L because I…

I purchased Kardia 6L because I developed A-Fib, my doctor recommended the device. It worked fine for 13-14 months. I started having the following issues: it would stop working before completing a cycle; it would register electrical interference'; it even registered I was in rhythm when I was in AFib. I contacted Kardia, they told me what to try nothing worked. I contacted the electric company to come out and check for interference, they found nothing. I contacted Kardia again 3 times, I'm still waiting on a reply. It's very disappointing that they don't stand behind their product given the nature of the illness. Actual purchase 09/2024. The calendar below would not allow that date. An item should work effectively longer than a year. I'm writing this on behalf of my husband.

1. januar 2026
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for the delay in our response; we have been experiencing a very high ticket volume due to the holiday season. The issues your husband is seeing around the 13-to-14-month mark—like stopping mid-cycle and sudden interference—are very frequently caused by a depleted battery. Replacing the standard CR2016 coin cell battery often resolves these glitches immediately, even if the app hasn't warned you yet. Please call our team directly at 855-338-8800 so we can assist you with a battery change, or evaluate the device for a replacement if needed. We are committed to making this right!

Bedømt til 1 ud af 5 stjerner

Leider keine Antwort von Support

Leider keine Antwort von Support. Ich bin sehr enttäuscht.
No reply from support.
I'm very disappointed.

8. december 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Gemini said
Hier ist der aktualisierte Entwurf ohne die Telefonnummer:

Es tut uns aufrichtig leid, dass Sie bisher keine Rückmeldung von unserem Support-Team erhalten haben. Wir verstehen Ihre Enttäuschung vollkommen. Aufgrund der Feiertage verzeichnen wir derzeit ein sehr hohes Aufkommen an Anfragen, was leider zu Verzögerungen geführt hat.

Wir möchten Ihr Anliegen jedoch schnellstmöglich lösen. Bitte senden Sie uns direkt eine E-Mail an support@alivecor.com, damit wir Ihnen gezielt weiterhelfen können. Wir setzen alles daran, die Situation für Sie zu klären!

Bedømt til 5 ud af 5 stjerner

Excellent product for SVTs

Amazing product. Always works and registers arythmias accurately. Saved me wearing a heart monitor. It recorded several SVTs and I gave them to my cardiologist who performed a successful ablation. Completely disagree with negative views. Have recommended the Kardia monitor to many.

11. november 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Thank you so much for sharing your incredible story! We are absolutely thrilled to hear that your Kardia device helped capture your SVTs and contributed to a successful ablation with your cardiologist. Hearing that our product played a positive role in your treatment and recovery is the highest compliment we could ask for. Thank you for your strong recommendation and for trusting us with your heart health!

Bedømt til 2 ud af 5 stjerner

KardiaMobile 6L

This is a review for the KardiaMobile 6L personal EKG. When I first got it, it was a lifesaver. But within a few months it started being difficult to connect and stay connected. I reached out to support, and did everything they told me to do, but to no avail. They finally sent me a new one (and make me pay $25). It worked fine for a few weeks and now I'm back to the same issues. I can't get it to connect, can't get it to stay connected and rarely am able to complete a reading. By the time I do, my pulse is so high because I'm so mad! I've reached out to support and they just keep telling me to redownload the app. I have redownloaded the app multiple times, change the batteries, all to no avail. It takes forever to get a reading. It either doesn't connect or won't stay connected 75% of the time. They need to get this worked out!

14. oktober 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for the ongoing connection issues. Since you are experiencing this with a second device after multiple troubleshooting attempts, the root cause is highly likely related to your smartphone's Bluetooth connection or settings, rather than the KardiaMobile itself.

We want to get this permanently resolved for you. Please call our consumer support team directly at 855-338-8800.

Bedømt til 1 ud af 5 stjerner

Chaotic and misleading warranty service for a medical device

I trusted AliveCor because this is a medical product, but their India warranty service has been chaotic.

I was first told I’d need to pay for return shipping. Then, after pointing to their own policy, they switched stories and sent a courier with no scheduling or notice — my building told me someone had shown up, and I got more than 12 calls while working.

They told me a replacement was shipped, but the tracking didn’t work. Then they claimed it was canceled because I’d requested a refund — which isn’t true.

I’ve never experienced such an unprofessional, inconsistent process for a medical device. I’ve documented everything and escalated it to AliveCor global and consumer protection authorities in India.

If you’re considering purchasing, be aware the after-sales service is unreliable at best. And the product in my case didn't even work.

9. oktober 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for the unacceptable delays and miscommunications regarding your warranty replacement in India. The confusing experience you had with courier scheduling, return shipping, and conflicting tracking information does not reflect the standard of support we strive to provide.

Bedømt til 1 ud af 5 stjerner

This turns out to be a scam

This turns out to be a scam, I paid an annual subscription of $99 and now the app no ​​longer works and support doesn't respond to emails or to the open ticket. I will have to report the scam to get the money back on my card

7. september 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for the delay in responding to your ticket and the issues you are experiencing with the app. We understand your frustration, but please be assured this is not a scam; we want to ensure you have full access to the subscription you paid for.

Please call our consumer support team directly at 855-338-8800 and reference your open ticket number. We will immediately look into your account, resolve the app issue, and make sure everything is working properly for you again.

Bedømt til 5 ud af 5 stjerner

AliveCor KardiaMobile 6-lead ECG monitor

Alivecor UK sent my device by the next day in May 2025. As it turns out, this little 6 lead this week September 2025 has probably prevented me from having a second heart attack.

Although the device can’t detect a heart attack, after three days of central chest pain (thought it was stress and indigestion) I took a recording. My ECG had completely changed - I had inverted T waves and multiple PVC’s. I looked on line and this suggested death f the cardiac tissue - myocardial infarction/heart attack. I went to A&E. Although my tracing initially seemed to be normal, my blood tests showed huge increase in cardiac enzymes-a tell tale sign of attack.
So I’m in hospital now awaiting angiogram and probable stent insertion.
The A&E Dr told me it was useless and a waste of time because it “couldn’t diagnose an MI”. But it did - it showed me a completely abnormal ECG, nothing like it had recorded before. Just thinking I had had very bad indigestion and been a bit sweaty for three days wouldn’t have sent me to the emergency department to wait for hours.

This little device may well have saved my life, but because I am now under cardiology, hopefully my treatment will give me many more heart attack free years.

1. september 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Thank you for sharing such a powerful story. We are incredibly relieved to hear that you are okay and receiving the cardiology care you need. While it is true that our devices cannot diagnose a heart attack, we are absolutely thrilled that the KardiaMobile 6L empowered you to recognize those abnormal changes and seek emergency treatment when you did. Stories like yours are exactly why we do what we do. We are wishing you a very smooth recovery and many healthy years ahead!

Bedømt til 1 ud af 5 stjerner

Awful

Awful. The device and the support.

19. juli 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for your disappointing experience with both our device and our support team. We would appreciate the opportunity to make things right. Please call our consumer support team directly at 855-338-8800 so we can immediately address your concerns and help get your device working properly.

Bedømt til 3 ud af 5 stjerner

Disappointing

I hope this company succeeds. It's a good product. But, the customer service is poor. I had my 'subscription' renewed automatically, without a courtesy email...presumably from fear that I would unsubscribe. I would have renewed my subscription but, now, I'm a little less trusting and less loyal. Also, the social media monitoring on Trustpilot and similar is shockingly bad. I hope they employ some competent marketing people before it's too late.

17. juli 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Thank you for your kind words about our product and for your candid feedback. We sincerely apologize for the frustration caused by the automatic subscription renewal and the lack of a courtesy reminder email. We also take your comments regarding our customer service and social media presence very seriously, and we are actively working to improve our responsiveness across all platforms.

If you would like assistance reviewing your subscription or requesting a refund for the renewal, please call our consumer support team directly at 855-338-8800. We would love the opportunity to regain your trust.

Bedømt til 1 ud af 5 stjerner

Alivecor does not provide promised services

Alivecor doesn't provide satisfactory customer service. Numerous times over many months they failed to establish data transmission of my readings to the doctor's office. They repeatedly assured me that they understood my issues and that the connection failure would be resolved. What was stated, though, proved to be lipservice. Following an attempt to seek BBB advocacy, Alivecor instead, simply canceled my subscription with no apparent attempt to correct the issue. This experience with AliveCor been very disappointing and provided no meaningful benefits to my healthcare or wellbeing. DON'T BUY OR TRUST KARDIA AND ALIVECOR!

14. juli 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for the frustration and delays you experienced while trying to establish data transmission with your doctor's office. To make this right, we have fully refunded you for the price of the connection and provided a new replacement code so you can successfully connect your account to your physician's practice. If you need any assistance applying this code or have any further questions, please call our consumer support team directly at 855-338-8800.

Bedømt til 5 ud af 5 stjerner

Accurately picked up Afib episodes subsequently confirmed by cardiologist

Following major abdominal surgery I started noticing heart palpitations and a feeling of my heart lurching. My fitbit showed my heart was racing at 150-160bpm. The practice nurse advised me to get a kardia mobile as they are approved by Nice for detecting afib and the ECGs can be emailed which is easier than trying to capture an ECG at the GP practice when it is actually happening. The Kardia Mobile picked up both "Possible Atrial Fibrillation" and "Unclassified", as well as mainly "Normal Sinus Rhythm". I sent off one of each of the abnormal readings for clinical review and they came back confirming Atrial Fibrillation and Atrial Tachycardia. This tallies with the diagnosis I subsequently received from a cardiologist after wearing a 24hr ECG monitor. Although the cardiologist also detected Atrial Flutter, but I have only sent off 2 Kardia Mobile ECGs for review. I find it very useful when my heart starts pounding to be able to confirm what is going on with the Kardia Mobile. My fitbit does not pick up any of the Afib episodes although it shows me my heart is racing. Great device for helping me detect what was going on and great service from the clinicians in getting a quick analysis.

7. juli 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Thank you so much for sharing your detailed experience! We are incredibly glad to hear that the KardiaMobile helped you capture your heart palpitations and assisted in confirming your AFib and Atrial Tachycardia diagnoses following your surgery. It is wonderful to know that you found the clinical review service fast and helpful, and that the device continues to provide you with peace of mind when your heart starts racing. We wish you the best in your continued recovery and management!

Bedømt til 1 ud af 5 stjerner

Ho acquistato il prodotto in una…sanitaria

Ho acquistato il prodotto in una sanitaria , praticamente ha funzionato un mese , poi lo riportato dove lo acquistato , l’hanno mandato nelle ditta , è stato via 6 mesi , me lo hanno ridato , ha funzionato 3 volte , e poi stop , lo riportato sempre dove lo comprato , e l’hanno rimandato in ditta , ma possibile che un prodotto possa non funzionare e x ben due volte si blocca , è allucinante .

11. oktober 2024
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

Le pedimos sinceras disculpas por la experiencia tan frustrante que ha tenido con su dispositivo y por los retrasos inaceptables durante el proceso de reparación. Que un dispositivo falle en múltiples ocasiones y tener que esperar seis meses para su devolución no es en absoluto el estándar de servicio que buscamos ofrecer.

Queremos resolver esto directamente con usted. Por favor, comuníquese con nuestro equipo de soporte global en support@alivecor.com y haga referencia a esta reseña. Investigaremos qué sucedió con su devolución y nos aseguraremos de que reciba un dispositivo de reemplazo en perfecto funcionamiento lo más rápido posible.

Bedømt til 1 ud af 5 stjerner

I returned the 6L device

I returned the 6L device, cancelled my subscription (I thought) and never heard from them again, until recently. Turns out I've paying for 2 years and 3 months - I sent the proof of the return and refund and they gave me 3 months refund.
Very poor, given they can easily check when I last logged in and used the service.
Obvs they make it difficult to cancel, and we now know why.

24. april 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We understand your frustration regarding the unexpected subscription charges. Please note that returning the physical device does not automatically cancel an active KardiaCare subscription, and subscriptions will automatically renew unless explicitly canceled.

As outlined in our Terms of Use, we are unable to provide refunds for subscription charges, even in cases of non-use. However, as a gesture of goodwill, we were able to process a refund for the last 3 months of your subscription.

If you have any further questions or need assistance confirming that your cancellation is fully processed, please call our consumer support team at 855-338-8800.

Bedømt til 1 ud af 5 stjerner

So far a waste of money and time !

It arrived ok, the instructions were very vague and clearly written by somebody who new exactly how it worked, which means a lot of details on set up were skipped over without a clear order of instructions.

My first problem was that AliveCor 6L would not give me a download of the App so I could register, they said get it off the Play Store, when I tried the PS refused me a download saying I already had two devices registered with them.

After a couple of days I located a Kardia 6L setup download from an independent site which worked and I registered, my first ECG reading failed for half a day because the instructions were so vague, I selected the 6L setting because that was what I bought and it failed because the 2 finger pad only works on Kardia 6 not the L version which needs a third contact on the back of the sensor.

The graph it produced was unreadable on my phone so I downloaded it to a pdf which was also hardly readable on the phone, I did notice that there was no calibration on the graph of blood pressure or time so the graph was meaningless.

So far Its a waste of money and time and I'll stick with the simple wrist monitors which are more reliable and easy to use.

31. marts 2025
Uopfordret anmeldelse
AliveCor-logo

Besvarelse fra AliveCor

We sincerely apologize for the frustrating setup experience. We want to help clarify a few things to get your device working smoothly.

First, the Google Play Store error regarding device limits is a Google account restriction, not an AliveCor setting. We highly recommend only downloading the official Kardia app from the Play Store or Apple App Store for safety and correct functionality.

Regarding the readings, the KardiaMobile 6L is an EKG, which measures the electrical activity of your heart. It does not measure blood pressure, which is why that data is not on the graph. The PDF grid lines represent time and voltage, which is the medical standard for EKGs. Additionally, your 6L device can actually take two types of readings: a Single-Lead EKG (using just your fingers on the top two sensors) or a Six-Lead EKG (using your fingers and placing the bottom sensor on your bare knee or ankle).

We would love to help you get everything set up correctly so it is easy to use and read. Please call our consumer support team directly at 855-338-8800 so we can walk you through the process step-by-step!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere