ALDI Stores Australia Anmeldelser 

Quality of pre-packaged fruit and vegetables is generally just not as good as the other supermarkets. I find that with what you have to throw out, what looks like competitive pricing, quickly becomes significantly more expensive than the better quality of their competitors. It is very interesting that a couple of years ago, Aldi ran a marketing campaign showing how they had reformed and replaced the whole fridge of fruit and vegetables for some "shopper" and vowed to do better. They honestly have not become better. Great for non-perishables but not for meat or fresh foods.

I was abused by a racist customer who refused to let me put my goods to be checked out so I went to another counter. This man proceeded to abuse me and was laughing and berating me to the checkout girl. When I told him to stop or I would call security, little was done to help me. The man stood outside waiting for me to come out. As I was leaving the checkout girl informed me I wrong. How dreadful was that. When I called the manager he didn't seem to concerned that one of his staff would abuse me and did little to reassure me or realise that I was dealing with a lunatic customer. Bad service bad training of staff. Racist store.

BAUHN 55" TV ATV55UHDT-0723 Special ALDI SA at Sa. 22/07/2023
Unfortunately without SBS on all channels
Sometimes there is a picture, sometimes a very bad one, but usually a farmer screen with the message. that only Radiosingnal is available.
The old TV or the one in the bedroom don't have the problem.
So I called the customer service to find out that the software for receiving SBS has not been installed.
Will the software be updated via update?
After all, international messages are sent in the morning.
Probably not.
Case Number: CS 00600662

Fortunately, I didn't buy a car there.
Maybe gas stations or roads are closed for me.

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Edit:
The TV was returned to ALDI on Sunday (July 30) for a refund.

ALDI Runaway Bay, poor service

Very disorganised at the registers and not very helpful when you ask to speak to someone. Staff appeared that they coudn't care about your bad experinece.

If you open a new register, please consider customers who are already waiting!

As i scan all our purchases for Nielsen IQ . Have noticed more incorrect pricing from Aldi . Normally i don't worry if the amount is small , but there has been a lot of it lately .

All I want to do is replace a damaged sim in my mobile phone somethink so simple , I bought a new sim from Aldi but they do not want to activate it for some reason ?? I have spoken to their help line but they keep saying it must be referred to their management team ,This has been ongoing for to long I NEED my phone as I have a medical problem,
( ps ) I have been with Aldi mobile for many years also been a regular customer and been happy with their service up untill know.

Why are there no self serve checkouts? I prefer to bag my items as I go and the servers at Aldi are always rude and most days I really don’t want the unnecessary interaction with someone I don’t want to talk to especially when they’re rude. Pretty much everywhere has self serve checkouts now and it’s seems strange Aldi doesn’t and they are so far behind. I’m not one to leave bad reviews but I’m quite bothered by this as it is causing me to not shop at Aldi anymore.

Aldi new checkouts. If you don't have cash on you, you have no option but to use self-service checkouts. It was bad enough with bag checks made you feel like a thief. Now a computer stops self-service operations. Until bag check, grocery check, payment check. I was checked 4 times throughout purchase. A customer should feel welcomed throughout shopping experience, not feel like a criminal.

I would recommend you go to Aldi because it has cheap products, and is better than Coles, Woolworths, Drakes, etc. 😁😁😁

This morning in Warrnambool, the Lava Street store, I received exceptional, thoughtful service from a gentleman who had never served me before.
Thank you

I wouldn't recommend shopping with them because they sell dodgy products and they are more expensive then Coles or Woolworths so I would recommend buying your groceries from either Coles or Woolworths.

There is no customer service for faulty products, on-lne only, 3 attempts, 0 responses. Very poor.

I bought Aldi honey cashews and found hidden under the honey coating the nuts were full of bugs trapped by the coating or the nuts were blemished with rotten nuts. Perchased Aldi Dairy Fine fruit and nut chocolate it was mouldy. Very disappointing Aldi.

its an awesome store with cheap products that are tasting way better than Coles, Woolworths and drakes etc. the people serving are kind friendly and very understanding! however if you want more people to go there i reckon you should add online orders! if there where online orders we would buy way more than we already do and we are very busy so an online order would be very useful! so i hope to see online ordering soon!

I went to Aldi Banksia Grove, WA and the merchandiser on Saturday was working in the Veg section. He threw the avocados and cucumbers onto the shelve from a distance. The cucumber I bought, I found bruised when I got home. Didn’t look like it when I bought it, so thought it was ok. Absolutely no reason to handle vegetables in such a way. Customers are after quality and when paying any price, I am after quality products. Most likely want the persons merchandising any product to treat it with respect. Thank you. Susanna

product under 3 year warranty, wish to make a claim. documentation says to contact manufacturer, the email address responds in german, the 1800# is voice response in german, then english then they hang up. the aldi website is completly unhelpful with no email or phone contact possible. one could easily gain the impression that they do not stand by product warranties.
21/4/2023 update after a considerable amount of nonsense, was advised by Aldi Sydney to return to a store for a refund. Done, so satified with the outcome, however will certainly not buy anything with a warranty from Aldi again.

arrogant service model operating on insufficient staff to bolster profits it seems. Disrespectful to customers and their own overburdened workers. Where some items are cheaper quality often suffers imo. Moreover, they are are foreign owned and appear not interested or committed to Australia other than extracting profits out of our country.

The quality of free range eggs at Aldi Glen Waverley has been going steadily downhill over the past three months. cartons frequently have smashed eggs. in addition, the last three beaches i purchased had had at least 2-3 rotten eggs in them. This is really disgusting! i may tAke my custom elsewhere.

I don't like your detergent trimat laundry liquid because it gives me rashes and it gives me side effects so I'm staying away from your product. So ALDI come better at this and clearly label your products.

On 3rd Apr 2023, I was asked to show my bag and when I asked why are you doing bag check all of a sudden, the staff in the counter said they do it every time and to all customers and it is mandatory, (I am sure it is not mandatory as I have been visiting this Aldi for more than 2 years and with same bag or even bag bigger than this but never I was asked to open my bag and show. I would have left it if they have said it is random as any other supermarket or shops but they gave an incorrect info for the sake of argument in my opinion) When I said I have been coming to North Strathfield Aldi for more than 2 years now he said no it is a policy across all Aldi stores in Australia and they have to do it. But I was never asked to show my bag before. I spoke to shift/store Manager Sabin and he said the same that it is a policy and he asked some baseless questions like You live in Australia right? Don’t you know about bag check policy. I told him to just talk about North Strathfield Aldi for now and said I have been coming to this store for almost 2 years or more than that and with same backpack for multiple times and I was never asked to show my bag before, he replied saying you said that you are coming to this store frequently but I have never seen you before. I felt this is one of the worst senseless thing a store manager can say. I hope Aldi can introduce a swipe card where I can swipe and swipe off whenever I visit Aldi and I can prove them when asked I have never seen you in this store. But just to prove I have sent my transaction history when I raised a formal incident with Aldi.
Both the staff at the counter and the manager Sabin said it is a mandatory process that they need to check everyone and even manager Sabin explained if the bag is bigger than A4 paper size they need to do this check and it is mandatory. But I carried the same bag even bigger bags before and I was never asked to show my bag before. I felt that the store manager and the staff just gave a fake information that it is a mandatory check just for the sake winning the argument. When it was not done before by other staffs, Manager Sabin said then what the other staffs are doing is incorrect.
When he doesn’t know what is going on with his own staff, I am not sure how can he ask me if I live in Australia and how come I don’t know about bag check policy. It sounded very silly to me.
Again on 5th Apr 2023 I visited Aldi North Strathfield once again with the same bag, but this time I was not asked to show my bag. After billing is done I asked why are you not checking the bag and the staff said that I am a frequent customer and no need to check. I explained that 2 days back their manager said it is mandatory to check every bag that is bigger that A4 sheet size and voluntarily opened my bag and showed it to them.

Now, Why Aldi is so confused with their policy. Now am not sure if bag check is mandatory or random? As per Mr. Sabin it is mandatory but I don’t think it is happening as he has mentioned. They can check their CCTV footage if they need to confront my claim. If it is not mandatory on what basis or on what profiling they checked my bag on 3rd Apr 2023? And on what basis the Manager Sabin and staff (Don’t know his name) confirmed me that it is a mandatory check that they are doing it to all customers when it is not true?

Overall your staff’s explanation on bag check policy is nor realistic. Better make a policy that is transparent and common for all and educate your staff’s about it.
And to add, I have raised my concerns formally with Aldi too, but got an update with apology that they are busy with Easter sales and will come back by next week. So thanks for this awesome customer service. Money will follow if customers are happy- just my opinion. I am no expert. You know business better than me.