Absolutely love their dresses! Just ordered a white corset halter for my second look for my wedding and I was obsessed. The quality exceeded my expectations. The corset was beautifully made with thick... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought this dress as a backup wedding dress..... but its so beautiful that I am considering wearing it instead of the dress I am having made! It fits perfectly as per the measurement guide. Unfort... Se mere
Never again Terrible service They don’t answer phone call Will message you back few hours later They gave me store credit to use for one item in store I had to pay delivery fee twice and ret... Se mere
Absolutely terrible quality and customer service. Received a dress that is completely unwearable as its totally see through. It's essentially a dress that you'd wear over a pair of swimmers - however... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Australian Formal & Evening Wear Label Please see real customer photos via our customer page @alamoursociety
Kontaktoplysninger
Brisbane, Australien
- 07 3392 1345
- info@alamourthelabel.com
- alamourthelabel.com
3,1
Middel
2 t anmeldelser
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Har besvaret 4 % af deres negative anmeldelser
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LOVE the dress and the service
The pictures on the website look exactly like my dress! It came in really quickly considering that I’m located in the USA! The only issue I had was with tracking, but that was no biggie!! Overall, this has been the best way to kick off prom prep season! Thank you alamour
22. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Valerie,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece.
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the product page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
I love how the dress was delivered and i'm waiting till i get my credit so i can order the right size . I can't wait till i get my new dress. Thank you
I love how the dress was delivered , the package is on another level it is very luxurious even though was a bit broken but i can totally understand it is not your fault it is the delivery company processing way . The material is way better than I expected . The dress is a peace of art . Please keep it up . 👍 coz you guys are doing the right things, and that is the key of success.
19. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Maya,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece. The Meghan Dress: https://www.alamourthelabel.com/products/meghan-white
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Meghan Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Perfect dress
I bought the Cary dress, this dress is absolutely gorgeous!! I used it as my “something blue” for our wedding weekend (welcome party). It arrived super fast to the US, great quality, true to size, and amazing customer service. Highly recommended!!
24. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Andrea,
Thank you for taking the time to leave a review for us! We are so happy to hear that the Cary Blue Gown met your expectations.
https://www.alamourthelabel.com/collections/new-arrivals/products/cary-blue
Looking forward to providing you with more great finds for your future events! ❤️
Kind Regards,
Alamour The Label
Great quality and fit
Arrived quickly to the US and was in terrific condition. It’s a perfect dress for our formal rehearsal dinner, true to size
11. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Lauren,
Thank you for taking the time to leave a review for us! We are so happy to hear that the Harmonia Gown met your expectations.
https://www.alamourthelabel.com/products/harmonia-white
We are excited about the opportunity to offer you more stunning gowns for your future occasions! ❤️
Kind Regards,
Alamour The Label
Avoid! This company is a scam
Avoid avoid avoid!!! This company is a scam!!!
Terrible quality, terrible fabric, looks nothing like the photos, sizing chart completely off, SAVE YOUR MONEY!
What a horrible shopping experience. I wish I had read the reviews here before purchasing a dress!
Their sizing chart is completely off and the dress that I got is HUGE.
The quality is so poor, I paid hundreds of dollars for this dress + shipping (express) + duty , and I could have had a dress for $50 on Ali Express of this quality.
I reached out to Customer service who refused to do a return (I reached out ON the day I received it) and they only offered a store credit. This shows the lack of confidence in their product as they won't take it back. They are overcharging clients.
I see that there are other hundreds of other customers who went through the same as me. I wish I had seen it earlier!
All the company does is send a copy paste of their return policy without understanding what the issue is. I see they have done this everyone...They even have a clause about poor standards/quality as not being a reason for return. It says a lot!
This was supposed to be for my wedding, I absolutely cannot wear this. It looks so cheap... I have purchased the Corinna dress. The photos on their website and instagram are clearly photoshopped and false advertising.
1. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Sarah,
Seeing your 1-star review was truly disheartening for us.
We understand the difficulty in finding the perfect size and the frustration it can bring. Our size guide is meant to serve as a general reference, considering our diverse styles and fabrics, which might lead to variations in fit. Sometimes, alterations are necessary to achieve the perfect fit for your unique measurements and height.
We'd like to clarify that Taxes and Duties are charges beyond our control, not imposed by Alamour The Label. These are costs we collect in advance for your convenience, to streamline your order's arrival.
According to our return policy, we offer store credit for returns and exchanges, with our size chart intended as a guide. We encourage our customers to get in touch with our customer care team for any sizing queries before purchasing to enhance their shopping experience. Moreover, there's no rush to use your store credit; it's valid for 12 months, allowing you time to find something you love.
We never aim to disappoint our customers and regret any dissatisfaction with our policies at the time of your purchase.
We value your feedback and invite you to contact us for any future concerns or questions.
Best wishes,
Alamour The Label
I’m so glad i found Alamour
I’m so glad i found Alamour. I bought the Bellucci dress and looooved it, quality, fit etc everything was great and I also received a lot of compliments on it. Shipping was also quick and had no issues. Definitely going to get another dress from Alamour for my next event!
15. januar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi July,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece. The Bellucci Gown, with its elegant design; https://www.alamourthelabel.com/products/bellucci-black
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Belluci Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
I am deeply disappointed with my…
I am deeply disappointed with my experience. I ordered a dress for my upcoming wedding from this site, only to discover they don't provide cash refunds, opting for store credit instead. Despite years of online shopping, I overlooked checking return policies, assuming most reputable sites would refund money for unwanted items. Regrettably, I now find myself with limited options. I strongly caution against purchasing from this site to prevent the frustration of losing your hard-earned money.
6. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Maria,
We were truly saddened to learn about your dissatisfaction, as reflected in your recent 1-star review.
In alignment with our returns policy, we offer store credit for all returns and exchanges. We encourage customers to engage with our customer care team for any enquiries prior to making a purchase, aiming to guarantee satisfaction with their shopping experience.
Please be reassured that if you're unable to select an item for exchange immediately, there's no cause for concern. We're excited to announce the upcoming launch of our new resort collection, along with a restock of our highly sought-after items, within the next few weeks.
Should you need any assistance with your future purchases, from styling to sizing recommendations, our team is more than willing to provide support. Don't hesitate to reach out to us.
It is never our intention to leave our customers feeling unhappy. We pride ourselves on our commitment to exceptional customer service and deeply regret that your experience did not meet our usual standards due to the policies in effect at the time of your purchase.
Kind regards,
Alamour The Label
Amazing product and design
Amazing product and design, and very good customer service and delivery!
29. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Ella,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece. The Faye Dress, with its elegant black design and strapless neckline: https://www.alamourthelabel.com/products/faye-black
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Faye Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
My dress is perfect!!
My dress is perfect!!! I like it so much, the quality is really good. Recommend for all!!! I’m love😍
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi lovely,
We thank you for your kind review!
It's great to hear you had a positive experience with us.
We cannot wait for you to purchase from us again in the future ❤️
Kind Regards,
Alamour The Label
This company is just a fraud, poor service and quality.
This company is just a fraud, the service was just disappointing. I ordered a dress and checked the sizing chart and yet it was too big, I emailed them for a refund instead of store credit because why should I pay for another duties and taxes just to use the store credits? It costs me 80 pounds to ship to UK. This is madness and it’s just trying to rip your money. I’ve never seen a company that only refund store credits and yet they sell their dresses with high prices and low quality. Also, if I want to return the dress I still have to pay yet another duties and taxes, honestly what is the point even. They just want to take money from you. I can buy the same quality of dress from SHEIN that would only cost me 50 pounds. Absolute fraud this company. Do not order from there.
1. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Jane,
We were deeply disheartened to see your 1-star review.
At Alamour, it is our goal to ensure the returns shipping process is straightforward and transparent, even prior to making a purchase. Our returns shipping policy is stated on our website and we encourage all customers to familiarise themselves with this information before making an order to avoid any misunderstanding or confusion.
We apologise if you believe the return shipping amount to be excessive. We can see that on your order your shipping was free. The £80.29 GBP you paid is the taxes and duties that need to be paid to UK customs. These fees are unavoidable and are not a cost incurred by Alamour The Label. This is a cost we pre-collect for your convenience to ensure limited wait times on your order. Further to this, our inbound rates are much higher than our export rates hence the high cost. We provide this service as a convenient, fast & efficient shipping option for our customers, however, you are not obliged to use this return method. You are welcome to return your purchase using a shipping carrier of your own choice.
Per our return policy, we provide store credit for all returns and exchanges. We advise potential buyers that our size chart is to be used as a guide and encourage them to contact our customer care team with any queries before completing a purchase to ensure satisfaction.
Please know it is never our intention to create a negative experience and regret that, despite our efforts, you are displeased with the policies in place at the time of your order.
Rest assured that your store credit remains valid for 12 months, giving you ample time to choose a piece that truly resonates with you.
We appreciate your feedback and hope that you will reach out with any further enquiries in the future.
Kind regards,
Alamour The Label
This is one my very favorite dresses
This is one my very favorite dresses.
The fabrication: top quality, even the tulle underskirt is so feminine without being froofy
The print: subtle cream and crimson, so easy to style
The fit: really excellent even as i went down a couple of sizes
Wore this on a carousel in Florence, Italy and felt like i was living that Alamour the Label resort summer girl life.
Bonus: It also held up beautifully in a vacum sealed bag without dry cleaners.
Was perfect for date night too.
14. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi lovely,
We thank you for your kind review!
Our team are so pleased to hear you have had such a positive experience shopping with us.
We cannot wait for you to purchase from us again in the future ❤️
Kind Regards,
Alamour The Label
Horrid experience.
I am a size 12 (US) and I knew they typically size extra skinny so I sized up to 2XL, which would’ve corresponded according to their size guide. The dress was huge everywhere except they still have size A cups!!! What kind of 2XL woman has A cups?! Not only was it a ridiculous and unpredictable flaw of the design, they absolutely refused to refund me, as they only give store credit, which is ridiculous when the problem is that they clearly don’t know how to make dresses for anyone who isn’t size 0-6 and that makes it impossible for me to buy ANYTHING from there again. Their customer service politely told me several times that they would not budge, and they would not allow for me to speak to anyone higher up than they are. This is a very expensive con.
Edit: “sizing issue” is really a reductive way of classifying this issue. This is a clear lack of skill in dressmaking. The dress is several inches too big and yet the cups are tiny. You can’t even follow your own size guide measurements. 12 months means nothing, I don’t want to waste $600 12 months later because you cannot make size inclusive clothing.
Edit: Your styles that you suggested would all have the same issue. A “broad” reference?! 5 inches too big is not a one size difference even. That is wild. Basically your store has an illegal policy under which they hold 0 accountability and offer garbage guarantees. This is simply fraud. Also you keep using the exact same phrases which makes me think I’m just dealing with a bot. You’ll have to have better answer for when your policy gets reviewed by the ACCC. These arguments aren’t even mildly logical.
4. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Natalie,
Thank you for your feedback.
We truly empathise with your challenge in finding the perfect size and understand the frustration it may cause. Our size guide is designed to act as a broad reference, acknowledging the variation in sizing that may occur due to the diverse range of styles and fabrics we offer. Considering these factors, it's possible that alterations may be required to achieve an ideal fit, tailored to your specific measurements and height.
Please be reminded that we provide store credit for all returns and exchanges. In your case, we've made efforts to accommodate your needs by suggesting alternative styles that may better suit your preferences. Additionally, we want to assure you that there's no immediate pressure to select an exchange item. Your store credit remains valid for 12 months, giving you ample time to choose a piece that truly resonates with you.
Rest assured your request was reviewed however a refund is something we cannot honour for simply ‘sizing issue’ as this reasoning falls under the return reason of store credit only.
Your request for a refund has been carefully considered; however, we are unable to grant refunds for returns based solely on sizing issues, as such cases are covered under our policy for store credit only. This policy is detailed in our Returns Policy, which can be accessed here: https://www.alamourthelabel.com/pages/returns-policy
For any future enquiries, please contact our customer care team.
Kind Regards,
Alamour The Label
Great quality and beautiful.
Great quality and beautiful.
Had some trouble with the expected shipping date but the customer service team on WhatsApp was helpful and responsive. I received my dress on the desired date.
Ordering process was easy, I took precise measurements of myself and sent it to their team to advise whether the M or L was best (since I was between 2 sizes) the dress fit me pretty well… only feedback would be.. since the dress is “made to order”, being able to customize the dress would be a better service, esp with that price point and wait time. I did have to alter the slit (it was too high) and tighten it around my bust.
Overall, will be purchasing from them again.
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Lida,
Thank you so much for your lovely review! ❤️
We're sorry to hear there were concerns regarding the estimated shipping date. We make every effort to communicate this through our Made-To-Order (MTO) policy and on the product page to ensure clarity. It's fantastic to know our team was able to support and meet your needs effectively.
We are so pleased to hear that you loved your Vlora Yellow Gown: https://www.alamourthelabel.com/products/vlora-gown-yellow
When it comes to sizing, we recognise that everyone's body shape is unique. For this reason, our size chart is intended to serve as a general guideline. Since individual measurements and heights can influence how a garment fits, alterations post-purchase may occasionally be necessary to perfect the fit.
Excitingly, we also offer customisation options for our MTO range. These customisations can include alterations to the neckline or back, colour changes, and extensions to the train's length, among other adjustments. If you wish to order a custom gown in the future, simply reach out to our customer care team with your requests.
We eagerly anticipate your next purchase with us and are here to assist with any future needs you may have.
Warmest regards,
Alamour The Label
Compliments for days
Alamour The Label has a huge range of beautiful dresses. I bought the Charlotte dress for a wedding and have never before received so many compliments!
I was a little worried when I bought it that it would be too long (I’m 5”1) or that the bust wouldn’t fit (10F) so I sized up but I was put at ease by the detailed descriptions and returns policy just in case. The dress fit well, as the material had some stretch. The length was fine as it wasn’t a full length gown.
I’m in love with this brand and cannot wait to have an excuse to buy another dress!
3. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Alex,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece. Our Charlotte Dress is a beautiful red midi piece featuring a square neckline and bow statement piece; https://www.alamourthelabel.com/products/charlotte-dress
If you could take a moment to share your thoughts in a product review on the Charlotte Dress's product page, we would be incredibly grateful. Your feedback is valuable to us.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
SCAM
SCAM. Do not order from here. The return is over $200 from the US and they only allow store credit.
4. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Emily,
We were disheartened to come across your 1-star review.
Our goal is to ensure that our return shipping process is both straightforward and transparent, as detailed in the returns policy on our website. We encourage all our customers to familiarise themselves with this information before placing an order to ensure clarity and understanding.
We recognise that return shipping costs for international customers can be substantial. To address this, we offer multiple return methods to better accommodate our customers' needs.
Our DHL return label is a premium service aimed at providing a swift return process, typically within 3-5 business days, and offers the added convenience of pick-up from your home or workplace. The cost for this label is $100 AUD, approximately $70 USD, reflecting the expedited and hassle-free nature of the service. Nevertheless, we want to remind our customers that this is an optional service. Should our return label cost not meet your needs, we encourage exploring alternative shipping carriers that might offer more economical rates.
Per our return policy, we provide store credit for all returns and exchanges. We advise potential buyers to contact our customer care team with any queries before completing a purchase to ensure satisfaction.
Our intention is never to create a negative experience. We take pride in our customer service and regret that, despite our efforts, you are displeased with the policies in place at the time of your order.
We appreciate your feedback and hope to find a resolution that aligns with your expectations.
Kind Regards,
Alamour The Label
I love the shipping speed and the…
I love the shipping speed and the projection of the dress!
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Terri,
Thank you for your lovely feedback!
We are so pleased to hear that you love your Dasha Gown:
https://www.alamourthelabel.com/products/dasha-silver
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Pure perfection
I purchased the Nevali Emerald gown for a black tie gala. It fit like a glove! I got stoped so many time for compliments. It was packaged beautifully too! I do intend to purchase from them again when i have another function. Very happy with my experience .
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Victoria,
We truly appreciate your kind words ❤️.
We know that you would have looked beautiful in the Nevali Emerald Gown; https://www.alamourthelabel.com/products/nevali-emerald.
We would greatly appreciate it if you could kindly share a product review for the Nevali Gown on the product page. Your feedback is valuable to us.
Looking forward to serving you again in the future and helping you find more amazing pieces that you'll love.
Kind Regards,
Alamour The Label
Beautiful dress! Andrea Beaded Gown - Birthday Celebration Sydney Opera House
Alamour The Label is one of my favourite brands! I have bought so many dresses from the company and never been disappointed. I recently purchased the Andrea Beaded Gown for my birthday at the Sydney Opera House. I received so many compliments about my dress! The fabric and cut fit perfectly. I have never felt more beautiful than I did that night. When I received the dress in the mail, it was packaged beautifully wrapped in a big white box. This company has always provided such a high quality products and customer service. Thank you Alamour The Label for making this evening so special! I felt truly amazing all night in my dress & received so much attention
29. januar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Samantha,
Thank you for sharing your lovely feedback ❤️.
We're happy to hear about your experience with the Andrea Beaded Gown; https://www.alamourthelabel.com/products/andrea-beaded-gown.
Your kind words mean a lot to us. Thank you for choosing us, and we eagerly look forward to providing you with beautiful pieces for your next event.
Kind Regards,
Alamour The Label
Lesson Learned
I ordered the Grace dress in champagne and I was so excited for my daughter’s bridesmaid dress. It seemed like quality fabric and fit as the size guide was indicating that we’d only have minor alterations if any. We looked at Alamour’s Instagram account and it seemed like the company had high standards and sold high end products.
I was very wrong. The dress was made from
low quality, shiny satin which looked very tacky and shapeless. It needed to be altered in all places despite being a xxs. The colour was also off and looked more like gold than champagne which was an added disappointment. In summary, it looked nothing like the picture we saw and everyone who saw it in person told us to make a “what I ordered vs what arrived” TikTok as the difference was comical. Shein quality for a high end price. I felt so stupid for being “influenced” and getting ripped off by pretty Instagram photos.
We didn’t have the time to follow up on a cumbersome returns process which is based on exchange only, so we sadly had to make do. I emailed Customer Care to say how we felt fooled and heartbroken but they took zero responsibility and listed lots of excuses.
In the end they indicated that I had breached their policy by altering the dress and attempting to solve the problem caused by their poor quality product. The defensive representative seemed well versed in saying how they were working within the parameters of their policy and implied that they were doing me favour by offering a random $35 refund. I refused.
I have since read reviews elsewhere and my experience was very similar to others. I wish I read them sooner!
Silver lining is that my daughter is stunning and as the saying goes she can “make a potato sack look beautiful” which is exactly what she had to do.
I was out of pocket an extra $185 for my seamstress to work miracles on that dress. And I’m still saddened that I wasn’t savvy enough to check out more reviews before making such an important and expensive purchase.
Lesson learned and I hope this information helps someone avoid the disappointment we faced.
11. januar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Melanie,
We're genuinely sorry to hear about your dissatisfaction with your experience at Alamour, and we are keen to address your concerns.
In our previous email exchanges, we have expressed our willingness to assist you. We were concerned to learn about your disappointment with the quality of the item you received. It is our mission to provide transparent and accurate descriptions of our products, including detailed information on the item's fabric content, to avoid any misleading information. We always encourage our customers to contact us with any questions or concerns regarding our products, as our policy is to offer store credit only.
Please note that the colour representation of dresses on our website might vary across different screens compared to the actual product. Additionally, external factors such as lighting and flash photography can affect the true colour of our dresses. This is why we strive to provide accurate colour descriptions within the product title or on the product page itself. If you have any doubts, we recommend reaching out to our team for further clarification.
Our Return Policy clearly states that items must be returned to our facility within 30 days of receiving them, allowing our customers sufficient time to decide on returning their purchase if necessary.
Upon being informed of the issues with your item, we were prepared to investigate further. Our policy allows for a repair or replacement in cases of faulty items. However, should you decline these options, our standard policy of issuing a store credit applies. Unfortunately, since alterations were made to the item before contacting our customer care team, we are unable to offer a replacement or store credit. Nonetheless, as a gesture of goodwill, we offered compensation of $35 AUD towards the cost of alterations.
We understand your frustration and hope that you can appreciate our efforts to serve our customers within the boundaries of our transparent policies, which are clearly outlined on our website. Your feedback is extremely valuable to us, and we are committed to enhancing our transparency.
Please feel free to reach out with any future inquiries or concerns. We value your feedback and are here to assist you.
Kind Regards,
Alamour The Label
The dress is incredibly nice
The dress is incredibly nice! I love it
25. januar 2024
Uopfordret anmeldelse
Besvarelse fra Alamour The Label
Hi Aseel,
Thank you for your feedback!
We're pleased to know you're satisfied with your Aleeza Gown. You can find it here: https://www.alamourthelabel.com/products/aleeza-dress
We look forward to providing you with elegant styles for your future events. ❤️
Kind regards,
Alamour The Label x
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