Aircare Appliances Anmeldelser 

I placed a phone call to airecare because the letter F kept flashing which is supposed to me fill with water, The water tank was half full. I spent quite a few days trying to figure it out. I spent 10 minutes on the phone with Caroline, and in that span of time she had me do a few things and WOW my humidifier is working like new again.

I am really impressed and happy with how quickly my issue was dealt with 😁

This company is amazing. They are very knowledgeable and helpfull regarding an issue I knew nothing about.
They are friendly and swift in resolving the problems.
I have no problem recommending them.

good machine provided & good installation services , we can enjoy that

I contacted this company to check on availability of an item that I was looking to order from them due to their very competitive pricing. I spoke to George who was very helpful and offered to contact the supplier for me immediately, he then offered to call me back which he did as promised. He made the order process seamless.
Very impressed. Good customer service goes a long way

An excellent buying experience. Ordered an aircon unit on the website as a surprise for my daughter, who had wanted one for a while. Unfortunately I bought one without the heater function. I called the helpline when I realised and spoke with George. He was fantastic, putting me at my ease by stopping the shipment and then updating the order with the correct model. The item was quickly dispatched and arrived in good time. I now have a very happy daughter! Thank you to George and team for a great buying experience. Thoroughly recommended

Very professional service overall. Excellent communication and prompt response to queries. Product arrived in time, as promised. Thank you.

I was searching for an Air Cooler to use in the latest heatwave and found one on the Aircare Appliances website. Wanted to say a huge thanks to both George who put forward some excellent choices and also to Josh whose customer service was just excellent. He was helpful, honest and very professional. The product arrived in great time and I’m very pleased with everything. Cannot fault anything and will certainly recommend Aircare Appliances to any friends & family who are after any of these products. Thankyou both for everything..

I ordered an AC unit but had to ask for a refund because the delivery time I was hoping for was not possible, often something like this can be very difficult to get help with and companies can be very resistant or simply unresponsive. However, George at Aircare Appliances responded quickly and politely not arguing about the ask and instead was completely reasonable and understanding which is pretty rare customer service to receive these days! He processed the refund right away to enable me to order with another company that could deliver in the timeframe I needed and was so professional that while I didn't keep my order with the company this time I will definitely consider them for future needs. It was refreshing and the exact right way to build a customer base which is so rarely seen these days. It was much appreciated, and encouraging.

ordered in good faith a unit frin aircare on the Monday, paid for express delivery and was advised it would be with me no later than Thursday. well thursday came and no unit so i went on there chat and asked where is the unit. they explained that it wouldnt be with me till Monday as they had to restock the unit and would go out tomorrow the Friday! so i asked for a full refund and asked about there complaints procedure of which they dont have one! which is a red flag already! so a refund i was told had been "Issued" and i had to ask 3 times that i wanted it in writting to my email before they actually did that. very poor expwerience with aircare appliances and no complaints procedure! found the unit on amazon within 3 minutes, cheaper and delivery by saturday! it wouldnt have been too bad if 1) they had contacted me, 2) offered compensation 3) advised it would be late and given me options then to cancel and get from somewhere else without wasting 3 days waiting!

Great customer support from George. Quick to handle my request, and managed to purchase a difficult-to-source item.

Pre-ordered a portable unit and received exceptional customer service thus far! Looking forward to it arriving!

I recently purchased a heater from this company, and unfortunately it arrived damaged. I had to contact customer service, and I must say the support I received was beyond my expectations.

George was extremely responsive and resolved the issue quickly and professionally. It was reassuring to deal with someone who genuinely cared about providing excellent customer service.

I will definitely be purchasing from this company again, and I would like to give a special thank you to George for his outstanding support throughout the process.

I have just ordered an Olympia Splendid Unicor Prob3.5kW all in one AC unit from George the business advisor, who was extremely helpful and knowledgeable.i am looking forward to seeing this unit making life more enjoyable in the summer months.

Great service from George, who made the purchase of our AC units extremely easy.

Slight hiccup with my order, but the customer service I received more than made up for it.
Will definitely buy again!

So I rang up aire care about getting a new air con for my flat and I talk to one of your advisors over the phone his name was george and he was so professional and got me all the help that I needed and great customer service

Amazing service and a perfect product that was delivered fast. Thank you!!

I bought a heater and returned unused and unopened within the 14-day cancellation period under UK distance selling rules. Instead of issuing a full refund, the company deducted a 15% “restocking fee” based on their terms and conditions, leaving me with a partial refund, not complying with the law.

I challenged this and explained I was returning the item within the statutory cooling-off period, but the response was to refer back to their internal policy and, at one point, offer a 10% discount on a future purchase instead of refunding the outstanding amount.

I found this handling of a standard return concerning, as UK consumer rights for online purchases are very clear on refunds for items returned within the legal timeframe.
I’m sharing this so other customers are aware and can make informed decisions before purchasing, especially regarding returns and refund deductions.

Great Company, George was particularly worth mentioning. Thanks for the Great Service