Aircare Appliances Anmeldelser 

Do not buy from this cowboy outfit. The website looks professional, the service is not. They take your money and never deliver your goods. You contact them via their links and no one ever gets back to you.
Credit card claim now going in.
The other reviews on here are fake going on about how good they are, they are the opposite!

Incredible that they still had some in stock and really appreciate the customer service - especially George. He was honest, upfront and helpful. Looking forward to receiving my AC.

Just taken delivery of a 3.5kw kaysun split unit and I must say a big thank you to George 👍 what a great company/bloke to deal with, he promised he would get the unit to me within a couple of days and true to his word it arrived today after ordering late Thursday 9/7/26. This is the second time I’ve ordered a unit must say I will be using again 💯 % they even threw me a free wall bracket in as a kind gesture. Upon reading some of the negative reviews I would just like to say that every HVAC distributor upon down the country have been unable to cope at this extremely demanding time due to heatwave but I’m sure as all this settles down everyone will get back to normal🤞.
On I final note please try and give them another chance if you’ve been put off and I’m sure things will be great and like I said before couldn’t thank George who works for them enough👌👌👌

Aircare appliances and in particular George have been amazing in this climatically warm period, they (George) went above and beyond. Highly recommend if possible request George.

Customer communication was rude arrogant non professional even though I got my refund I didn’t feel respected as a customer, also let me order something which wasn’t in stock and didn’t bother to tell me until I chased it up wouldn’t use them again reps need major training!

Just taken delivery of my Meaco portable air-conditioner. I can't comment yet on the product but I have to thank the staff of Aircare for the extraordinary service in getting the unit to me in this extremely busy period with stock seemingly going out as fast as it arrives. There was some delay in receiving answers but that's understandable. Outstanding service from Terry in particular and a great gesture as compensation too.

Company recommended by a friend great product it was needed for this heatwave.

Cant fault these guy, great service and great product.

Absolute shambles of a company… orded of there website and they sent me something totally different… ( cheap version ) after over 20 emails nothing at all to rectify the situation… I offered for them to send the correct one out and collect the wrong one.. all as they wanted me to do is PAY again for
The one I orded initially… rip of company , stay well away !!

Great service from start to finish, highly recommend

This çompany is great . Especially George who guided me through through an Aircon ďecision. Highly recommended

Wowsers I’m so impressed with this kit they supplied definitely made a massive difference to our place. It’s so cool now everyone at work is happy. I went with this company as it was recommended by a friend and I’m so glad I did. They were very professional from the start and kept me informed threw out the process. I fully recommend if your after air conditioning

I dealt with this company over the last few weeks, they have been fantastic...fast, honest i spoke with a gentleman names George he was super helpful and everything was sorted Quickly.
Highly recommend

Complete breakdown of communications. Have tried every channel, and clearly being fobbed off at this point. These are not cheap products, we are paying a premium for getting them shipped during a heatwave, and there's zero effort to keep us up to date with the status of our order.

I really didn’t want to have to leave a negative review and I’m ‘happy’ to amend it but I ordered my unit at the end of May for delivery in June. They barely reply to emails and you can’t phone them - it used to be that they never picked up and now it’s just an AI bot.

The answers they give are very vague and I’ve seen people receive the same unit the next day who ordered after me. Eg “it was sent but we don’t have access to tracking”

I don’t mind having to wait and I understand they are likely overwhelmed with the heatwave but I don’t think replying to emails consistently should be difficult.

Really hoping to get an update on here as to what exactly is going on. Order no AC7823

I ordered after being told that units were coming into stock the next day and that I should get it by the following weekend. Now 2 weeks have passed and despite 3 emails and 4 phone messages left, I still have zero reponse or update. I really would appreciate having some expectation set on when I might receive the unit, I obviously know it is delayed and I am sure they are super busy but any contact or acknowlegment to set my expectation would be better than silence. Why are you trashing your own reviews by going silent, say something?

I purchased a window seal kit from Aircare Appliances while my partner ordered a Meaco portable air conditioning unit for his sports therapy clinic. My order arrived promptly within a week, so I initially had a good impression.

Unfortunately, I’ve also watched my partner’s experience unfold over the past several months, and it’s been incredibly disappointing. He ordered his Meaco unit well in advance because it was on backorder and wanted to make sure he had it before the summer heatwave. Despite ordering months ahead, he still hasn’t received it.

I’ve watched him spend days trying to get answers- making several repeated phone calls that went unanswered, sending multiple emails, and chasing updates through live chat. He was repeatedly told the unit had reached the warehouse and that tracking details would be sent, but those updates never materialised.

I completely understand that stock delays can happen, especially during periods of exceptionally high demand- but this is not relevant in his situation as he purchased his months before in anticipation of the rush. What has been most disappointing is the communication and the repeated assurances that dispatch was imminent, only for nothing to happen.

Based on my own purchase, I know they can deliver orders quickly. That’s why it’s been so frustrating to watch my partner’s experience with a much larger purchase (£660) unfold this way.

When I first placed my order they were expecting my unit to come in from Italy but it was delayed several times. George was very helpful and offered me a more expensive unit that they had in stock. It was delivered and I am very happy with it. I did have some questions about the install and did have some problems getting through to them but when did then speak with George, he did say that with the hot weather and current demand they were run off their feet and he apologized. George has looked after me and I can recommend him and this firm. With the current heatwaves at the moment, I do understand the problems they are having.

I’ve been trying to get through to them but run up against AI bots each time. I ordered and paid in good faith… the website says they send tracking BUT THEY DON’T. And they don’t answer emails or phone calls. It’s been 2 weeks since they took nearly £2k off me and nothing so far. Hot, unimpressed and going to contact the bank about returning the payment.

Well shame on me. I was fooled by a sob story into leaving a good review while these guys kept me on the hook for weeks on an item that never came.

They string you along, only answer one email per week, insist everything is fine and items have been sent then weeks later admit the order was just never fulfilled at all.

Accidentally refunded my delivery fee then tried to lord it over me when a week later still no follow up was made.

Finally a return unit from another order came in (just thinking now god knows what was wrong with it but I accepted to take it anyway)

Then they tried to tell me I had to register as a business for them to send the thing to Northern Ireland (more incompetence as this just isn't true).

When they couldn't BS me any more in the end there wasn't even an explanation offered. After I had bought everything in to do the job they just cancelled the thing after keeping me on the hook for so long.

Now the few options that were in stock in other stores are gone and I'm stuck with a 202mm core drill bit that is fit for nothing and of course no air conditioning.

Since these guys have ZERO clue why so so many people are angry let me spell it out - it is the deceitful way you string people along that is the killer.

My advice is don't judge a company on how they perform when everything goes smoothly but on when it doesn't.

## Reply to the reply
Despite the reply they gave below, of course nobody reached out at all to do any of the things they said. Just end to end relentless lies man!