There has been a leak in Hyde Terrace Ashford Surrey (TW15 1TB) now for 2 months. They were advised about it some 4 weeks ago (around 4th October). Turned out to repair it some days later, only to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mohammed is an asset to your billing team, he provided a listening ear to a problem with my account and my charges. He was so professional and we came to an agreement. He should be recognised for hi... Se mere
Virksomheden har svaret
I spotted a water leak on the pavement, i reported it to affinity water the next day some one had checked it and it was quickly repaired, I was pleased at how quickly they responded and fixed the prob... Se mere
like many other customers cant log into my account.tried everything.tried resetting that wont work.had no problems before some big idiot at affinity water changed the format.hope he got the sack.spoke... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktoplysninger
Tamblin Way, AL10 9EZ, Hatfield, Storbritannien
- affinitywater.co.uk
3,4
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
your emails to reset password don't…
your emails to reset password don't come through makes it difficult
17. september 2026
Besvarelse fra Affinity Water
Hi Mr Nicklin, I am so sorry about this, we are aware of the issues our customers are facing and have a team looking into this. If you have any other issues, please call us on - 03453572401. - Becky
A recent leak in an adjacent road…
A recent leak in an adjacent road dropped the local water pressure. Affinity sorted this out within a few hours. Very impressive
12. september 2026
Besvarelse fra Affinity Water
Hi Gordon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
The app doesn’t work
The app doesn’t work. I needed to set my details and the app doesn’t let me pass through a question “relationship to the property”. When I clicked in the option “tenant” that’s the last step the app let me do.
16. september 2026
Besvarelse fra Affinity Water
Hi Lenka, I am so sorry about this, we are aware of some issues customers are facing and have a team looking into this. Apologies again, if you need to change any details on your account, please contact us here - 03453572401. - Becky
You are rubbish at helping your…
You are rubbish at helping your customers, I was only trying to set up a DDR but some how closed my account, and started a new one, all without my understanding.
2. september 2026
Besvarelse fra Affinity Water
Hi Brendan, I am so sorry to hear this. I have asked someone from our billing department to to call you some point next week to discuss this further with yourself. - Becky
Besvarelse fra Affinity Water
Hi Fatimah, thank you for sharing your review, we're glad you had a good experience with us! - Becky
So far so good
So far so good. I had to call to ask for help arranging my bills and they helped me a lot.
17. september 2026
Besvarelse fra Affinity Water
Hi Ernest, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
Poor services
They created an invoice in my name at an address where I have never lived. I asked for it to be removed and for the bill to be cancelled, but they told me there was no way to do that...
10. august 2026
Besvarelse fra Affinity Water
Hi Madalin, I am so sorry to hear this. Please call us on - 03453572401, so we can discuss this further with you and hopefully resolve this issue. - Becky
Besvarelse fra Affinity Water
Hi Antonio, thanks for sharing this review. I'm glad you had a good experience with us. - Becky
Besvarelse fra Affinity Water
Hi Kains, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Besvarelse fra Affinity Water
Hi Javid, thanks for sharing, I'm happy to hear you've had a good experience with us. - Becky
Besvarelse fra Affinity Water
Hi Peter, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Becky
Besvarelse fra Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Please call us on - 03453572407, so we can look into this further. - Becky
Paying so much money for a one bed flat…
Paying so much money for a one bed flat water bill and there is nothing I can do about it.
17. september 2026
Besvarelse fra Affinity Water
Hi Miss Geary, I am sorry to hear this. I have requested for someone within our billing team to give you a call at some point next week so we can look into any available options for you. I hope we can help with this. - Becky
Useless staff
Useless staff . Have no clue what they are saying on the phone. Lack of experience. Wasted my time.
6. juni 2026
Besvarelse fra Affinity Water
Hi Mr Dhar, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Please can you contact us so we can try again with resolving your query. - Becky
Great services and billing hassle free.
17. september 2026
Besvarelse fra Affinity Water
Hi Rajeshkumar, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Criminals ,You flood our rivers and seas with…
You flood our rivers and seas with sewage, overcharge us for a basic a commodity, your directors take huge dividends whilst we struggle with the cost of living. Also you have bodged a water meter installation and expect me to be happy with it. As far as im concerned you are criminals. Also your new app is absolute rubbish and I cant even log in. I would suggest to stop fishing for good reviews and get on with sorted out lower prices, less water leaks and most importantly stop polluting our water system.
17. september 2026
Besvarelse fra Affinity Water
Hi Rob, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Please be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly
Given up trying to get them to bill me
Given up trying to get them to bill me, have provided full and complete information on many occasions over years (!) but they still can't seem to get their act together. Quite unbelievable and I hate to think how this reflects on everything else they do?!
17. september 2026
Besvarelse fra Affinity Water
Hi Nigel, I am truly sorry to hear this and appreciate you bringing this to our attention. Please can you give us a call on - 03453572401, or you can whatsapp us on - 07745659300. Apologies again for this, I hope we can get this sorted for you. - Becky
I moved home and I joined Affinity…
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months and instantly issued the first bill, even if I wasn't even moved in. The monthly pay they ask me to pay for the next 6 months is double the price I used to pay before. I totally understand the payment plan, but I think it would have been best to watch a couple of months before and see how much water we consume as we have a water meter, and then set a plan.
21. august 2026
Besvarelse fra Affinity Water
Hi Cristina, thanks for taking the time to leave this review. I have asked for someone from our billing department to give you a call at some point next week to discuss this further. - Becky
Very fast response and professional…
Very fast response and professional team that explained clearly what the best course of action to take and why
3. september 2026
Besvarelse fra Affinity Water
Hi Peter, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Besvarelse fra Affinity Water
Hi Mohamed, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
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