Affinity Water Anmeldelser 

Quick response. Great customer care easy paper work.

expencive.

Can’t get into account, have called twice to get registered, have been told this will take 14 working days to get a response last month and this month. Agent was also not able to give me an estimated quote for my DD each month

I can’t check my bill and my account is locked

Great experience

Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that is going to happen next.I have no hesitation when I recommend AFFINITY WATER to my friends and colleagues.THANK YOU.

Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great and quick to sort it out. Very pleased with the service!

Had same account for years.affinity updated there system.now can’t login.reached out to them with no help at all.aftre a lot of messing around I had to set up a new account with a new email.what have they done to mess everything up.the new system is rubbish.what happened to my old account.absolute shambles.they say they reached out to me?they have not?……

Just moved to a new property

Since Friday have had water flooding my garden, Affinity said on Friday it's not their problem

Had someone from my HA out today who confirmed its a leak on the mains on the street.

Affinity told him I need to open an account before they'll come out. For a mains leak. On the public footpath. That's been flooding my garden for 3 days.

Been left with a leak for 2 weeks, which is now damaging our property yet they still cant confirm a date for a remedial. Absolutely ridiculous - poor poor service

Their ability to listen, advise and resolve.

I had a question about the reason for the frequent breaks in our water supply

I tried asking it in the WhatsApp they provide stupid thing repeatedly said it could not understand. Multiple attempts to get it to hand the issue over to a human failed.
Response to reply:
A change to the chatbot so that, instead of saying (ungrammatically)"I am sorry but it does not seem like I understood your message" it offered a connection to a human adviser would be an improvement!

**update** now Affinity ask me to fill out a form and provide my customer number, the customer number I didn't have because all my bills were online which I couldn't get into, the customer number they wouldn't provide me with whilst on the phone. I have to wait for my next PAPER bill to know what my customer number is. So this review is likely to disappear as they can't confirm my customer number they won't have a problem sending my bill for payment though

Tried to log in with the same password ive had for years but after 5 attempts I got blocked. Did reset my password to realise the reason my password hadn't worked is because there was an update and now my passwords needed to be 12 characters minimum. I set up a new password, got an email confirmation the password had been reset so attempted to log in. Got in to a questionnaire page asking me to confirm my details and asking about my property. Filled it all in then pressed confirm at which point it says 'Oops! There is a technical snag, try later or contact us below'. I tried again with same result, no way to contact below so called Affinity. They said they couldn't do anything so they would send a request to the back office to sort and will call me back in 2 days. I was contacted by a team leader who said they would deregister the account and I would have to attempt it all over again. They wouldn't assist me while on the phone by providing me with the details I needed to re-register, as my bills were online only I could not get the customer number to re-register. So now I have had to go back to postal bills as I cannot set up an account to view bills. What sort of company is this that cannot correct their errors with their own system and leaves their customers to go back to antiquated ways of receiving bills

Worst company ever

Affinity Water closed my account twice without permission

Affinity Water has now closed my account without my permission twice within approximately six months.

I still live at the same address, have never reported that I am moving and have never asked for my account to be closed. After the first incident, I contacted them and believed it had been corrected. They have now done exactly the same thing again, and I am suddenly being asked to pay more than £400 on a supposedly closed account.

This is not simply a billing query. Something is repeatedly and incorrectly triggering a move-out or account closure, yet Affinity Water apparently failed to investigate and correct the underlying problem the first time.

I now want a full written explanation of what triggered both closures, confirmation that no other person or account has been incorrectly linked to my property, reinstatement of my account and payment arrangement, and collection activity suspended while the amount is disputed.

It is completely unacceptable for an essential utility provider to repeatedly close a customer’s active account and then demand hundreds of pounds without a proper explanation. I will update this review if Affinity Water investigates and permanently resolves the issue.

Very polite staff and my issue was resolved quickly would recommend

I have been waiting for a meter installation all day on the 1st of September 2026. None notified me verbally neither writen!