There has been a leak in Hyde Terrace Ashford Surrey (TW15 1TB) now for 2 months. They were advised about it some 4 weeks ago (around 4th October). Turned out to repair it some days later, only to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mohammed is an asset to your billing team, he provided a listening ear to a problem with my account and my charges. He was so professional and we came to an agreement. He should be recognised for hi... Se mere
Virksomheden har svaret
I spotted a water leak on the pavement, i reported it to affinity water the next day some one had checked it and it was quickly repaired, I was pleased at how quickly they responded and fixed the prob... Se mere
like many other customers cant log into my account.tried everything.tried resetting that wont work.had no problems before some big idiot at affinity water changed the format.hope he got the sack.spoke... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktoplysninger
Tamblin Way, AL10 9EZ, Hatfield, Storbritannien
- affinitywater.co.uk
3,4
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Affinity Water
Hi Duke, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Everything with the set up was great
1. september 2026
Besvarelse fra Affinity Water
Hi Luke, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Great communication
Great communication when called on the phone, helpful information and good knowledge.
3. september 2026
Besvarelse fra Affinity Water
Hi Amy, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
I had leakage was advised how to check…
I had leakage was advised how to check and then gave me credit. Very good service. Thanks
24. september 2026
Besvarelse fra Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Because the bill that I’m paying is not…
Because the bill that I’m paying is not mine . The bill I’m paying is my uncle who died in he’s bed and your company would not stop calling me to pay he’s bill off informed them that I’m a disabled veteran who was on benefits war pension but I was told I needed to pay it off now.
24. september 2026
Besvarelse fra Affinity Water
Hi Barry, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
Unable to properly register myself & check my account
I have registered on your site, but it still shows as pending not sure what I need to do. Moreover, when I call, the wait time is huge, and I cannot find an email or chat option to communicate.
24. september 2026
Besvarelse fra Affinity Water
Hi Mr Pachigolla, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly.
Its amazing service I get from you
Its amazing service I get from you . Thank you so much.
24. september 2026
Besvarelse fra Affinity Water
Hi Mrs Kanjariya, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
cannot access website and call awating time 20 min
i cannot access website and to call waiting time 20 minutes
not good
24. september 2026
Besvarelse fra Affinity Water
Hi Anilkumar, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly.
Excellent customer support and service
I am disabled and I got in touch with the company to let them know that a bill I had received was excessive. The company dealt with my query competently and resolved all my issues very efficiently. I would like to congratulate them for their service.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Sudip, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
We'd love to be able to share this with our team so we've reached out to you directly for some more information and we look forward to hearing from you. Thanks again for your support! - Holly.
Shockingly poor experience
Shockingly poor experience. The most incompetent company i have ever encountered.
I moved home locally and had Affinity as my supplier at my previous address. I am severely disabled and unable to work for the past 10 years. Thus i qualified and received the reduced LIFT monthly payment at old property.
I rang before move and was told a load of nonsense and untruths.
After i moved they said pay the last month of payments for old address and then in a few weeks all would be sorted.
After 10 calls over 2 months of being told a different story line every time i rang my bill is more than doubled and they dont believe the UC statements i sent them.
6 weeks after move i wasnt very well and my eye sight very poor so i was told in one week, the LIFT would be sorted in house, total mistruth.
They are the most incompetent company i ever had the misfortune of having to deal with.
Unfortunately they have a monopoly so i cant take my business elsewhere or i certainly would.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Martin, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
I've reached out to you directly as I'd really like to get some more detail on this so that we can work with our teams to make sure this is improved. Thank you for taking the time to share your review and we hope to hear from you soon. - Holly.
Worst company in UK?
Website won't load properly
Won't answer the phone
Won't answer WhatsApp
No way to contact them
All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by companies that have terrible customer service.
This company has the worst customer service that I have ever come across, I wonder if it has anything to do with the fact that its customers have no other option but to deal with them.
They should be stripped and the water service given to a company that gives a damn.
Just appalling
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Steve, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience.
I've reached out to you directly as we'd like to get some more information so that we can look into this and come to a resolution. We hope to hear from you soon and thank you for taking the time to share your review. - Holly.
Washed out affinity water.
Thank you for the Al response affinity water but no thanks just providing how you can’t resolve Customer problems
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Georgia, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Thanks again for your review. - Holly.
Abominable
UPDATE: I had a response to my review that was from someone who hadn't read it, as it referred to the app, which I hadn't mentioned once. I assume akin to the website it is also a dumpster fire.
Abominable. New and "improved" website will not allow me to login as regardless of browser I am unable to verify that I am not a robot. Have been raising the issue for weeks via repeated calls but the only response I've had is the IT department emailing me to tell me that my issue is now resolved.
Shockingly it is not.
I can only conclude at this point that Affinity:
1) no longer want to be paid for water
2) believe me to be a robot
3) Should fire whatever muppet brought their new online system in and restart the old one
29. august 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Terrible Customer Support
Terrible Customer Support. My meter is not checked and terrible account management.
6. september 2026
Besvarelse fra Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Thank you for taking the time to share your review and we hope to hear from you soon. - Holly
Besvarelse fra Affinity Water
Hi Mrs Sandhu, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly
Moving house soon
Moving house soon. Contacted customer service and my final bill was sorted. Thank you.
1. september 2026
Besvarelse fra Affinity Water
Hi, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly
Straight forward setup but 0 idea on…
Straight forward setup but 0 idea on how they charge me + my usage.
6. juli 2026
Besvarelse fra Affinity Water
Hi Tony, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Holly
I have been trying to pay my bill for…
I have been trying to pay my bill for the last week and still am not able to. Twice I have been told by advisors that I will be called back, and twice I have not. This is very unsatisfactory
16. september 2026
Besvarelse fra Affinity Water
Hi Zara, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Please get in touch with our billing department and provide a phone number to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly
Good response to my report of a water leak
My late night call to report a water leak in my road was answered by a real person who was able to take all the details. The leak was fixed within 48 hours.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Mick, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly
Besvarelse fra Affinity Water
Hi Miss Furdui, thanks for your 5 star review, I am glad to hear you've had a good experience with us. - Becky
Dette er Trustpilot
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