There has been a leak in Hyde Terrace Ashford Surrey (TW15 1TB) now for 2 months. They were advised about it some 4 weeks ago (around 4th October). Turned out to repair it some days later, only to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mohammed is an asset to your billing team, he provided a listening ear to a problem with my account and my charges. He was so professional and we came to an agreement. He should be recognised for hi... Se mere
Virksomheden har svaret
I spotted a water leak on the pavement, i reported it to affinity water the next day some one had checked it and it was quickly repaired, I was pleased at how quickly they responded and fixed the prob... Se mere
like many other customers cant log into my account.tried everything.tried resetting that wont work.had no problems before some big idiot at affinity water changed the format.hope he got the sack.spoke... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktoplysninger
Tamblin Way, AL10 9EZ, Hatfield, Storbritannien
- affinitywater.co.uk
3,4
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible customer service
Terrible customer service , sent me statements for invoices not even raised or sent, queried them and received an invoice for the charges dates 3 months after they appeared in my statements. Then tried to call to pay and was unable to pass security , I was promptly hung up on and rudely spoken to each time I tried to resolve . Have raised a complaint and it has been ignored. In return I have received a default warning notice … completely at a loss!
18. september 2026
Besvarelse fra Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Besvarelse fra Affinity Water
Hi Julian, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
We moved house recently.
We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and there was no need to phone. She was great, their system isn't otherwise it would have been 5 stars
31. august 2026
Besvarelse fra Affinity Water
Hi Brian, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better.
Thanks again for taking the time to share your thoughts with us. - Holly.
My 5 stars go to Matt only
My 5 stars go to Matt only, not the company. Matt was amazing when he visited my house, and a credit to your company, every other interaction and touch point I had with Affinity was poor. Make Matt CEO.
21. september 2026
Besvarelse fra Affinity Water
Hi Barny, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Quickly resolved my query
Struggled to get an answer from Thames regarding sewage charges. I called Affinity & they clarified the set up for me
17. september 2026
Besvarelse fra Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
I registered to affinity waters and I…
I registered to affinity waters and I was supposed to receive email or call in 14 days but it’s been two months no reply from them. This was fine but as I registered my account number shown in the application is different and I received different account number letter for payment. I email to affinity waters 2 weeks ago but I had not received any response from them.
27. august 2026
Besvarelse fra Affinity Water
Hi, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
Besvarelse fra Affinity Water
We’re delighted to hear that you’ve had a great experience with our new app. Our team have worked hard to create a platform that is useful for our customers.
As we continue to develop the app, we remain committed to delivering the best possible experience for our customers. If you have any ideas or suggestions for future improvements, we’d be pleased to hear them.
- The Affinity Water Team
Besvarelse fra Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Besvarelse fra Affinity Water
Hi, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Great experience
15. september 2026
Besvarelse fra Affinity Water
Hi Moradeyo, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Nice good and best
24. september 2026
Besvarelse fra Affinity Water
Hi Mohammad, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Besvarelse fra Affinity Water
Hi, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Besvarelse fra Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Besvarelse fra Affinity Water
Hi Moulay, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Besvarelse fra Affinity Water
Hi David, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Besvarelse fra Affinity Water
Hi Lyupco, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
When you call them for help
When you call them for help, you wait at least 50 minutes, and when they answer, they say one word and hang up.
15. juli 2026
Besvarelse fra Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Superb provide of essential water
So far, I have no complaints about affinity water. I have been with them for a month and I have had no complications
24. september 2026
Besvarelse fra Affinity Water
Hi Irene, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
I'm having trouble opening my account
I'm having trouble opening my account. I've tried more than 20 times and it won't open.
20. juli 2026
Besvarelse fra Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Besvarelse fra Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.