There has been a leak in Hyde Terrace Ashford Surrey (TW15 1TB) now for 2 months. They were advised about it some 4 weeks ago (around 4th October). Turned out to repair it some days later, only to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mohammed is an asset to your billing team, he provided a listening ear to a problem with my account and my charges. He was so professional and we came to an agreement. He should be recognised for hi... Se mere
Virksomheden har svaret
I spotted a water leak on the pavement, i reported it to affinity water the next day some one had checked it and it was quickly repaired, I was pleased at how quickly they responded and fixed the prob... Se mere
like many other customers cant log into my account.tried everything.tried resetting that wont work.had no problems before some big idiot at affinity water changed the format.hope he got the sack.spoke... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktoplysninger
Tamblin Way, AL10 9EZ, Hatfield, Storbritannien
- affinitywater.co.uk
3,4
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My problem is with their App website…
My problem is with their App website and customer service, the site and App never seem to connect properly. I’ve got a paper Bill which I didn’t want. I want to switch to online bills only but I can’t get into my new account. I moved in May and my address it’s still showing us the old address. I’m not able to amend it to a new address. I’ve told them I’m leaving and I’ve got a paper Bill but this isn’t reflected on my online account or on the app. Absolutely hopeless if I could change water Companies I would, but of course we’re all held hostage. No email address for customer service no online form for enquiries that I can find.
I know I’m gonna have to ring them up again, not looking forward to that either.
It should not be a difficult thing to get right I don’t know what they’re playing at, it seems to me they’ve got my correct details somewhere, but it’s not reflected on my account online or on the app.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Trudy, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience.
I've reached out to you directly as we'd like to get some more information so that we can look into this and come to a resolution. We hope to hear from you soon and thank you for taking the time to share your review. - Freya
4 months of constant phone calls trying…
4 months of constant phone calls trying to set up a new online account without success. Constantly going around in circles with no resolution for the problem.
Affinity even had the nerve to say they reached out to me once and I did not respond. That’s interesting as I had no missed calls on my mobile and not one single email from them. Every time I call them we go through the rather long winded security questions which involve my email and mobile number so they certainly have my correct contact details. When asked how they tried to contact me I received no reply.
Next step is to cancel my direct debit so hopefully they will paper bill me so I can see what is happening on my account. Appalling customer service, please feel free to contact me and sort my account out.
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Sue, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly.
I had a very lengthy telephone…
I had a very lengthy telephone conversation. I set up a direct debit as I am recently divorced and my ex husband no longer pays for this. Yet his final bill was sent to me in error. I paid it because it was for a small amount, but it was your mistake.
8. september 2026
Besvarelse fra Affinity Water
I'm so disappointed to read this.
Thank you for taking the time to share your experience with us and we'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Holly.
Very friendly team
Very friendly team. Although did have trouble setting up the App. Overall excellent service.
27. september 2026
Besvarelse fra Affinity Water
Hi Sanj, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Besvarelse fra Affinity Water
Hi Agatha, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Besvarelse fra Affinity Water
Hi Mark, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
All good
The person I spoke with on the phone was very polite, helpful and informative. My problem was resolved quickly and effectively.
22. august 2026
Besvarelse fra Affinity Water
Hi Julie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Besvarelse fra Affinity Water
Hi Ju, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
New to the Area
New to the area.we contacted Affinity Waterwho were suppliers for our area. They were most helpful and joining the company was relatively quick and easy.
25. september 2026
Besvarelse fra Affinity Water
Hi Fran, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
All good at the moment but I’m just…
All good at the moment but I’m just using for a couple of months.
25. september 2026
Besvarelse fra Affinity Water
Hi KJ, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Besvarelse fra Affinity Water
Hi Jabbar, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
The Colleague was very knowledgeable…
The Colleague was very knowledgeable and dealt with my query very well.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi Vicky, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
My meter installment was pushed back…
My meter installment was pushed back with no prior warning and reasoning as to why.
I called to understand why and raise concerns as to implications this will have on my billing, the handler asked security questions and then hung up on me, with no explanation
25. september 2026
Besvarelse fra Affinity Water
Hi Ep, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
I’ve been a customer for over a month…
I’ve been a customer for over a month now and still can’t set up an online account, shocking!!
28. august 2026
Besvarelse fra Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Operator was helpful and kind in…
Operator was helpful and kind in sorting the issue. Good communication throughout the phone call.
22. september 2026
Besvarelse fra Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Corrupt water company
There is widespread corruption at Affinity Wter. The accounts published are all fake & they keep multiple copies of accounts, all hidden from public scrutiny. Their auditors know about this fraud. How Ofwat and government have not looked into this is astonishing. The senior management should be in prison.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Water
Hi John, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
A nightmare
A nightmare. I seem to have two accounts with you even though I have one flat. I pay on time monthly last payment as of September, yet your online access point says my account is closed. A nightmare
23. september 2026
Besvarelse fra Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Besvarelse fra Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Besvarelse fra Affinity Water
Hi Mrs Kaur, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Besvarelse fra Affinity Water
Hi Chris, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.