"I had a deeply disappointing experience with Affinity Health. Despite making timely payments for April and May, they improperly allocated my funds to previous months, leaving me without coverage. The... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
"I'm extremely grateful for Leigh - Ann Andrews' exceptional service and advice! She went above and beyond to help me explore alternative birth options when my medical insurance wasn't an option. Her... Se mere
Virksomheden har svaret
The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but the... Se mere
Virksomheden har svaret
Good day, I've been with Affinity health for a year now. I couldn't have asked for a better insurance. Today I've been assisted by Gabriel Mtinkulu and what a joy to be assisted by him. His knowledge... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
Kontaktoplysninger
1 Dingler Street, 1501, Rynfield, Sydafrika
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
4,4
Fremragende
75 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gabriel Mtikulu was very helpful where…
Gabriel Mtikulu was very helpful where I didn't understand he explain politely and patiently. Thanks Gabriel I really appreciate your help. 🙏
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Nancy,
Thank you so much for your kind words and for taking the time to share your experience with us.
What a wonderful assurance that we are on the right track. Gabriel will be pleased to hear of your praise.
Kind Regards,
Affinity Health Management Team
Excellent service
Good day, I've been with Affinity health for a year now. I couldn't have asked for a better insurance. Today I've been assisted by Gabriel Mtinkulu and what a joy to be assisted by him. His knowledge and promptness are outstanding. Well done and thank you for your assistance and support. Kind regards. Claire Kleinhans
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Claire
Thank you so much for your wonderful feedback and continued trust in Affinity Health over the past year! We're delighted to hear that Gabriel Mtinkulu provided you with such excellent service, we’ll be sure to pass along your kind words to him.
Your support means a great deal to us, and we’re always here to help. Thank you again for being part of the Affinity Health family!
Kind regards,
Affinity Health Management Team
I would really like to thank Juvian and…
I would really like to thank Juvian and the whole Affinity team for their extreme professionalism in the past 6 months. We are on the combined hospital plan and my son had to have 3 operations on his arm. Every single operation was completely covered. I highly recommend Affinity Health. Juvian, thank you for your assistance throughout this whole process.
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Antya,
We are truly pleased to hear that your son received the care he needed and that our team could support you during such a challenging time. It’s always encouraging to know that our efforts make a difference, and we will be sure to pass your compliments on to Juvian and the rest of the team.
We appreciate your trust in Affinity Health and your recommendation. Wishing your son a smooth and full recovery.
Kind Regards,
Affinity Health Team
Great prompt response
Gabriel Mtimkuli gave a prompt great response to the question I asked and reponse was immediate thank you!
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good Day Monique
Thank you so much for your kind words! We're thrilled to hear that Gabriel Mtimkuli was able to assist you promptly and effectively.
We'll be sure to pass along your feedback, it means a lot to us!
Warm regards
Affinity Health Management Team
Thanks Patricia Nkosi
Thanks Patricia Nkosi you were patient with me and very helpful help me with my queries with an understanding transfer me to another agent to upgrade my package thanks
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good Day Zama
Thank you so much for your kind words! We're thrilled to hear that Patricia was patient and helpful in assisting you. We'll be sure to pass along your appreciation to her. We're always here to support you — enjoy your upgraded package! 😊
Kind Regards
Affinity Health Management Team
Patricia Nkosi - thank you!
Thank you Patricia Nkosi for being so helpful & kind on our call just now. Very impressed by the level of client support I always receive from Affinity Health!
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Cornelia,
We’re delighted to hear that Patricia Nkosi was helpful and kind during your call. It’s always encouraging to know that our team is delivering the high standard of support we strive for. We'll be sure to share your message with her — feedback like yours truly motivates us to keep doing our best.
Thank you for being a valued member of Affinity Health!
Warm regards,
Affinity Health Management Team
Super satisfied with the treatment.
I am extremely satisfied with the assistance that i got, i was assisted by Patricia Nkosi who has a great experience and attitude with people, patient and understanding.
What made extra special is everytime i called, i was assisted by her, like all the time, even when i registered.
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Keabetswe,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with Patricia Nkosi. It's always encouraging to know that her patience, professionalism, and consistency made a lasting impression. We'll be sure to pass on your kind words to her — feedback like this reminds us why we do what we do.
Thank you for choosing Affinity Health. We're grateful for your support and look forward to continuing to assist you.
Warm regards,
Affinity Health Management Team
The Affinity Health team was so helpful…
The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but they authorise each visit without hassle. Even recently when my baby was ill, all was sorted quickly
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Khethiwe,
Thank you so much for your kind words.
We’re so pleased to hear that our team has been able to support you and your boys especially during those unexpected and stressful moments. It’s wonderful to know that our efforts to provide quick and hassle-free authorisations have made a difference for your family. We truly appreciate your trust in Affinity Health and are always here when you need us.
Wishing you and your boys good health and fewer bumps ahead!
Kind Regards,
Affinity Health Team
Enquiry
I made an enquiry today and was assisted by Leigh-Anne Andrews. Her response time was quick and information provided was thorough. Refreshing to receive such great customer service.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good morning, Karen.
No matter the enquiry, our teams are always readily available to assist.
We thank you for acknowledging our teams and the efforts to provide you with the best possible assistance in the quickest time.
Leigh-Anne will appreciate this review as much as we have.
Thanking you,
Affinity Health Management Team
Excellent Service from Gabi M.
To Gabi M, thank you so much for your wonderful service! I was asking you so many questions, and not once did you get annoyed and you were so helpful!
It was a pleasure chatting with you.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good morning, Zina,
Your feedback regarding the service received from Gabi M is truly heartwarming.
Our agents take pride in all that they do and offer our valued members and we are pleased to learn that you experienced this first hand.
Thank you for sharing your feedback with us.
Kind regards,
Affinity Health Management Team
I can never fault the Affinity health…
I can never fault the Affinity health product service as they always effective, efficient and productive. I would advise it to anyone
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Nathan,
Thank you so much for your kind words and continued support! We're truly pleased to hear that you've had a consistently positive experience with our service.
Your recommendation means a great deal to us, and we remain committed to providing effective, efficient, and reliable healthcare solutions to you and all our valued members.
Kind Regards,
Affinity Health Team
Besvarelse fra Affinity Health
Dear Jeshmean,
Thank you for your kind feedback! We’re glad to hear that you found our response quick and efficient. Providing prompt service is always a priority for us, and we appreciate your recognition.
If you need any further assistance, feel free to reach out!
Kind regards,
Affinity Health Management Team.
Excellent service and patience 😉
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Martha
Thank you for the 5-star review! We're so glad to hear you experienced excellent service and appreciated our patience 😉 Your support means a lot to us!
Kindest regards
Affinity Health Management Team
Answer all the question i have asked…
Answer all the question i have asked and helped me a lot
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good afternoon Bianca,
We are pleased to learn that you have received the service and assistance you needed when asking your questions.
Our teams are always willing to assist.
Thank you,
Affinity Health Management Team
Thank you Samu for making me understand…
Thank you Samu for making me understand everything about my policy at the verge of canceling.
I'm happy and I'm Staying here😊.
Belinda
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good afternoon, Belinda,
Your positive feedback regarding the service provided to you by Samu overwhelms us and we are truly grateful that she was able to retain you as a valued member.
Thank you for choosing and trusting us.
Kind regards,
Affinity Health Management Team
Excellent Service
The service was quick and helpful. Manage to get an appointment within no time
30. april 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good Day Pat
Thank you for the 5-star review! We're so glad to hear that you found the service quick and helpful, and that you were able to secure an appointment promptly.
We appreciate your support and look forward to assisting you again in the future!
Warm regards
Affinity Health Management Team
Authorisation Process
Got the pleasure of being serviced by Dimpho Pule. Dimpho was very effective and efficiently addressed my concerns. did not even spend a long time waiting for help. she made the authorization process seemless. thank you Dimpho.
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Letsoalo,
We’re so pleased to hear that Dimpho Pule provided you with effective and seamless service. It’s always encouraging to know that our team is making a positive impact and delivering the kind of support our members deserve.
Your kind words will certainly be shared with Dimpho and the team. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Affinity Health Team
Leigh- Anne Andrew's marvelous assistance …
I was assisted by Leigh- Anne Andrew's from Affinity Health and she was really helpful and prompt in her feedback towards my problem. That's what my experience great.
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good morning Amogelang,
Leigh-Anne will be just as delighted as we are to receive such wonderful feedback regarding your recent interaction with us.
Thank you for sharing this with us as this proves we are on the right track when assisting valued members.
Kind regards,
Affinity Health Management Team
awesome
she is very nice and completely understands... asked direct questions regarding symptoms
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good afternoon, Madrilene,
Your compliment puts a smile on our faces knowing that our teams were able to assist you in the best possible way.
Thank you for taking the time to publicly share this with us.
Kind regards,
Affinity Health Management Team
wow I've joined the medical insurance…
wow I've joined the medical insurance in Feb, and they have really lived up to their promise. I was a bit worried with this authorisation thing that I always need to get authorisation 1st before going to the doctor, but they are actually quick. so thank you for knowing that I can rely on you whenever my family is sick, you are the best
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good morning, Elizabeth.
Your family is our family, and we are pleased to learn that you guys have been assisted so efficiently in your time of need.
Thank you for trusting our process.
Kind regards,
Affinity Health Management Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.