"I had a deeply disappointing experience with Affinity Health. Despite making timely payments for April and May, they improperly allocated my funds to previous months, leaving me without coverage. The... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
"I'm extremely grateful for Leigh - Ann Andrews' exceptional service and advice! She went above and beyond to help me explore alternative birth options when my medical insurance wasn't an option. Her... Se mere
Virksomheden har svaret
The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but the... Se mere
Virksomheden har svaret
Good day, I've been with Affinity health for a year now. I couldn't have asked for a better insurance. Today I've been assisted by Gabriel Mtinkulu and what a joy to be assisted by him. His knowledge... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
Kontaktoplysninger
1 Dingler Street, 1501, Rynfield, Sydafrika
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
4,4
Fremragende
75 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service from Affinity
Great service from Affinity. Answered my call almost immediately. Very polite, and professional. Took a few minutes to get my authorization no.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Deon,
We’re so pleased to hear that you received prompt, polite, and professional service from our team, and that your authorization was handled quickly. Providing efficient and caring support is what we strive for every day.
We truly appreciate you taking the time to share your experience and for choosing Affinity Health.
Warm regards,
Affinity Health Management Team
Friendly agent
The agent was friendly and responded to my request promptly.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Lungisile,
Thank you for your kind feedback!
We’re delighted to hear that our agent was friendly and responded to your request promptly. Providing quick and courteous service is what we aim for with every interaction.
We appreciate you taking the time to share your experience and for choosing Affinity Health.
Warm regards,
Affinity Health Management Team
Patricia Nkosi has provided the best…
Patricia Nkosi has provided the best service since joining Affinity. She is knowledgeable and eager to assist. Very friendly I am happy to rate her 10/10!!! Wonderful service, awesome employee!
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that Patricia Nkosi provided you with such exceptional service. Your kind words truly reflect her dedication, professionalism, and passion for helping our members.
Good day Shownees,
We will be sure to share your feedback with Patricia and her team. It will certainly make her day!
Thank you for being part of the Affinity Health family and for taking the time to acknowledge great service.
Warm regards,
Affinity Health Management Team
The consultant was very helpful and…
The consultant was very helpful and explained the benefits I am covered on.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Thamsanqa,
Thank you for your positive feedback! We’re delighted to hear that our consultant was helpful and clearly explained your benefits.
We appreciate you taking the time to share your experience with us.
Kind regards,
Affinity Health Management Team
Quick
Quick, helpful and efficient. Let me speak to a Human (I think), when I ask.
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Amanda,
We are so thrilled that you received quick, helpful and efficient service from our Customer Care Team.
Should you require any further assistance, please do not hesitate to reach out.
Kind Regards,
Affinity Health Management Team
They are quick and efficient help with…
They are quick and efficient help with care and quick to respond
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Hani,
Thank you so much for your kind words! We're glad to hear that you found our service quick, efficient, and caring.
Your feedback means a lot to us. If there's anything we can do to earn that extra star next time, please don't hesitate to let us know—we’re always looking to improve!
Best regards,
Affinity Health Management Team
Dental emergency
I called with dental emergency. I was helped immediately and as it my first time claiming or needing to use my insurance it was quick and easy and an amazingly friendly and helpful lady assited me. Thank you Patricia Nkosi
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Thoeraya,
Thank you for sharing your wonderful feedback. We are delighted to hear that your first experience claiming with us was quick, easy, and supported by friendly service.
We will be sure to share your kind words with Patricia Nkosi, who will be pleased to know she made a positive impact.
Kind regards,
Affinity Health Management Team
Gabriel M was very helpful and…
Gabriel M was very helpful and responded very fast on my messages
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Mzi Ndlela,
Thank you for your lovely feedback! We're so pleased to hear that Gabriel M. was helpful and responded promptly to your messages. We'll be sure to share your kind words with him.
We're always here if you need any further assistance!
Warm regards,
Affinity Health Management Team.
Besvarelse fra Affinity Health
Dear Kage,
Thank you so much! We truly appreciate your kind words — we're glad the positive energy came through!
Kind regards,
Affinity Health Management Team.
Thank you very much samu Ndlovu
Thank you very much samu for good service today and just stay the way you are with the positive attitudes 🙏🙏🙏🙏
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Tebogo,
Thank you so much for your kind words and encouragement! We’ll be sure to pass your message on to Samu — it will mean a lot. We’re so pleased to hear you received great service, and we truly appreciate your support.
Please feel free to reach out anytime you need assistance! 🙏
Kind regards,
Affinity Health Management Team.
Excellent service from Dimpho
Excellent service from Dimpho, problem resolved swiftly.
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Tafara,
Thank you so much for your kind words! We're thrilled to hear that Dimpho provided you with excellent service and was able to resolve your issue swiftly. We'll be sure to pass along the compliment to her. 😊
If you ever need further assistance, we're just a message away!
Kind regards,
Affinity Health Management Team.
Excellent service …
I got such excellent service from Dimpho Pule. Patient and informative . She went as far as informing me about the new Affinity App that makes everything easier.
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Monalisa,
Thank you so much for your kind feedback!
We’re delighted to hear that Dimpho Pule provided you with such excellent service. Her patience and dedication to informing our members—especially about tools like the new Affinity App—truly reflect the standard of care we aim to uphold.
We appreciate you being part of the Affinity Health family!
Warm regards,
Affinity Health Management Team.
Customer Care
I have received great assistance from Dimpho Pule. She responded to my messages on time.
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Nomathamsanqa,
Thank you for your wonderful feedback!
We’re so pleased to hear that Dimpho Pule provided you with timely and helpful assistance.
We’ll be sure to pass on your kind words to her. It’s always our goal to ensure our members receive the support they need, and we’re glad Dimpho made your experience a positive one.
Warm regards,
Affinity Health Management Team.
Good service
Good day
I have received such a great service from Gabriel Mtimkulu,he was super helpful and gave timely responses which aided me in receiving the assistance I needed without waiting for long.
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Remofilwe Makgorogo,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that Gabriel Mtimkulu provided you with such helpful and efficient service. We are proud to have him on our team, and your feedback will certainly be shared with him and his manager.
Should you need any further assistance, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Affinity Health Management Team
Dimpho pule deliverd an excellent…
Dimpho pule deliverd an excellent service, very kind and so patient, dimpho answered all my questions I had, with so much clarity
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Dear Genevieve,
Thank you so much for your wonderful feedback!
We're delighted to hear that Dimpho Pule delivered excellent service and was able to assist you with kindness, patience, and clarity. We will be sure to pass along your kind words to Dimpho and the team.
Your appreciation means a lot to us, and we look forward to continuing to support you.
Kind regards,
Affinity Health Management Team.
The urgent was very quick to answer my…
The urgent was very quick to answer my questions
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good Day Lungisa
Thank you so much for the 5-star review! We're glad to hear that our team was quick to assist you. Providing prompt and reliable service is what we strive for at Affinity Health.
Best regards
Affinity Health Management Team
I received a very good customer service…
I received a very good customer service from Gabriel Mtimkulu and was assisted throughly with everything, am happy
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good morning Moyra,
Your positive review overwhelms us with pride.
Gabriel has definitely left a lasting impression when assisting you and we are absolutely proud of his efforts.
Thanking you,
Affinity Health Management Team
Received great customer service from…
Received great customer service from Gabriel Mtimkulu he was really helpful and make me understand what I was asking for and provided healthy and professional feedback in regards to my queries. Really happy with the service I received. Thank you
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good morning Kgaugelo Moruane,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that Gabriel Mtimkulu provided you with great customer service and was able to assist you with clarity and professionalism. It's always rewarding to know that our team is making a positive difference in our members’ experience.
Your kind words will be shared with Gabriel and his team — we truly appreciate you taking the time to acknowledge his efforts.
Should you need any further assistance, we’re always here to help.
Kind Regards,
Affinity Health Management Team
As a service provider working in an intensive care unit
As a service provider working in a critical care setting, I am hugely disappointed that the patient I was treating did not get the full benefit of nutritional intervention whilst ventilated. As much as I understand the difference between a policy and a medical aid, I am shocked that medical nutrition therapy does not get the attention it deserves. It should be stated in the policies that patients might have to pay for medical nutrition if they are ventilated and there are no other options of feeding available. As service providers it would be unethical and inhumane to withdraw feeds because the policy reached a limit. This has to be taken more seriously by all medical insurance policies, and the above matter about critical illness nutrition should be written in clear terms in the policy.
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good morning, Marlene, thank you for reaching out to us and raising your concerns.
All members have access to benefits in line with the terms and conditions of the policy subject to the pre-authorisation process.
In order for us to fully investigate and provide clarity and feedback, kindly send an email to complaints@affinitylifeltd.co.za with the policy information and a Complaints Officer will gladly assist.
Thanking you,
Affinity Health Management Team
I am new to the service so as a single…
I am new to the service so as a single mom I have so much questions and consurns that I need answers to. Gabriel Mtimkulu was patient and understanding and helped me out with all my questions. He provided a great service.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra Affinity Health
Good day Zandalee
Thank you so much for your wonderful review and for choosing us as a new member! We understand that starting something new can come with many questions, and we’re so glad to hear that Gabriel was able to support you with patience and care.
We’ll be sure to pass on your kind words to him. If you ever need further assistance, we’re always here to help.
Warm regards,
Affinity Health Management Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.