I would first like to apologise to Lesley the advisor who dealt with my case. My original review was a 1/5 and this was because of a different company involved in my mortgage. Lesley did her job flawl... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Randomly chose this company from Google, i made the right choice, i dealt with Mike Fragan, honestly what a top bloke he dealt with my remortgage and new purchase, he answered all my questions and hel... Se mere
Virksomheden har svaret
Amazing service by Acumen. Used them twice now and can not recommend them enough. Mick Kickman has been amazing helping us and keeping us updated throughout and taking time to explain all our options... Se mere
Virksomheden har svaret
Absolutely brilliant. Hard working dedicated staff. Natalie was amazing. Having had 2 other quotes for other companies (mortgage advisors). Natalie was able to straight away get us over 100,000 more... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Prioritetslånsmægler
- også i
- Boligforsikringsselskab
- Forsikringsmægler
- Livsforsikringsselskab
- Udlejerforsikringsselskab
- Økonomisk rådgiver
Skrevet af virksomheden
With over 25 years experience we know how to get the right Mortgage and Protection for you. Our connections and relationships mean that we can get access to the best rates and move quicker than other mortgage brokers. We will always be able to find something to fit your needs. We are independent and able to recommend mortgages from the whole market. We specialise in new build, but we offer all types of mortgages including remortages, buy to let mortgages and equity release. We leave no stone unturned when it comes to getting you the mortgage that best fits your requirements. In fact, 96% of our customers go on to recommend our services to someone else. (Acumen Independent Financial Advisers Ltd. T/A Acumen Mortgages)
Kontaktoplysninger
Acumen House, OL9 9XB, Greater Manchester, Storbritannien
- 0161 688 1111
- hello@acumen-mortgages.co.uk
- acumen-mortgages.co.uk
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sony Manoj
Many thanks to Jake Brooks and team from Acumen! Jake was professional and supportive throughout the mortgage process, helping us secure our dream home.
30. oktober 2025
Besvarelse fra Acumen Mortgages
Thank you for your kind words, we really appreciate it.
We’re so pleased to hear that Jake and the team provided professional and supportive service throughout your mortgage journey.
Congratulations on securing your dream home, we hope you create lots of wonderful memories there!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Exceptional Service and Professionalism from Acumen Mortgages
Throughout the entire home-buying process, Acumen Mortgages demonstrated exceptional professionalism, deep knowledge of the mortgage market, and genuine dedication to helping me secure the best possible deal. They responded promptly to every inquiry—no matter how small, with clear, detailed, and reassuring explanations. Their communication was consistent and transparent, making what could have been a stressful process feel smooth and well-managed.
I’m truly grateful for their support and expertise. Thanks to their diligence and commitment, my property purchase went through without a hitch. I highly recommend this mortgage advisor to anyone looking for reliable, responsive, and top-tier service.
31. oktober 2025
Besvarelse fra Acumen Mortgages
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience throughout your home buying journey. Providing clear communication and expert guidance is what we strive for, and it’s wonderful to know our efforts made the process smooth and stress free for you.
We wish you every happiness in your new home!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Experience was ok over all I just wish…
Experience was ok over all I just wish that communication was better.
I’ve sent email- no answer.
I’ve rang them - no call back.
We eneded up getting a deal for 5 years instead of 3 which is ok ish but just wish that we could actually see the letter of offer before from the mortage advisor like we did with Better.co
Dawn that works there is just very miserable and she should work on her customer service because if I was to rate it it would be 0.
Overall was ok
They’ve sorted it but I wish communication was better.
23. oktober 2025
Besvarelse fra Acumen Mortgages
Thank you for sharing your feedback.
We’re very sorry to hear that communication wasn’t at the level you expected, that’s certainly not the experience we aim to provide.
We’ll be reviewing your comments carefully to ensure we improve our communication going forward. If you’d like to discuss this further, please don’t hesitate to get in touch so we can address your concerns directly.
The mortgage adviser was accessible and…
The mortgage adviser was accessible and kept me informed about what I needed to do at all times. She made the process easier than I expected
17. oktober 2025
Besvarelse fra Acumen Mortgages
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
We’re so pleased to hear that your adviser made the process straightforward and kept you informed every step of the way. We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Paul helped us every step of the way - highly recommended
We can’t recommend Paul Hodgson highly enough! From start to finish, his communication was absolutely amazing — always clear, prompt, and professional.
He took the time to explain every step of the process in a way that was easy to understand, making what can be a stressful experience feel smooth and straightforward. Paul was proactive in finding us the best possible deal and kept us updated throughout, so we always felt confident and informed.
Friendly, knowledgeable, and genuinely invested in helping his clients — we wouldn’t hesitate to use Paul again or recommend him to anyone looking for mortgage advice.
16. oktober 2025
Besvarelse fra Acumen Mortgages
Thank you so much for your kind words and feedback!
We’re delighted to hear that Paul made the process smooth and stress free for you. Providing clear communication and great outcomes for our clients is what we strive for every day.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
I’ve used Acumen a few times over the…
I’ve used Acumen a few times over the last 28 years and found them to be very knowledgeable and efficient in their services.
13. oktober 2025
Besvarelse fra Acumen Mortgages
Thank you for continuing to use Acumen over the years. We are delighted to hear that our team has consistently met your expectations and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Cameron L is a credit to Acumen
We recently used Acumen Mortgages for guidance during our home buying process, and we were fortunate to work with Cameron Lavery. From start to finish, Cameron was exceptional - knowledgeable, proactive, and always available to answer our questions. What could have been a stressful and uncertain process felt manageable and transparent thanks to his consistent communication and attention to detail. We’re extremely pleased with the level of service and would not hesitate to recommend Cameron and Acumen Mortgages to anyone purchasing a home.
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Acumen Mortgages
Thank you so much for taking the time to share your experience!
We're thrilled to hear that Cameron provided such exceptional support throughout your home buying journey. It’s fantastic to know that Cameron made the process smooth and stress free for you.
Wishing you all the best in your new home and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Besvarelse fra Acumen Mortgages
Thank you so much for your kind words! We're glad to hear you had a great experience with our team and we look forward to working with you again.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Besvarelse fra Acumen Mortgages
Thank you for your 5* review, I have passed this onto Jake and Steph and they both really appreciate your feedback.
We look forward to working with you again in the future!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Besvarelse fra Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it.
We hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Really helpful and friendly service
Really helpful and friendly service. I felt supported and helped when I needed it.
25. september 2025
Besvarelse fra Acumen Mortgages
Thank you for your review, we're delighted to hear that you felt supported throughout!
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Sam is a complete gentleman
Sam is a complete gentleman, he listens and proffer professional advice when needed. He will always get back to you when he misses your call
29. september 2025
Besvarelse fra Acumen Mortgages
Thank you so much for your review. I have passed your feedback onto Sam and he really appreciates it!
We wish you all the very best for the future and we look forward to working with you again.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Helpful advisor and smooth process
Recently completed a remortgage and help to buy pay off. Richard Montlake was my advisor and couldn’t have asked for a friendlier and helpful advisor. Was really easy to get hold of and was really down to earth. This helped with coping with the stress and making important decisions and his honesty really helped with making the decisions. He was also really good with understanding my situation and was really proactive in wanting to help me make the best out of my situation. He made sure that I felt no question was a silly question and made sure to cover all points, making it easier for me to understand. I would highly recommend Richard and Acumen, whichever stage you are in!
Daniel & Hyejin
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Acumen Mortgages
Hi Daniel & Hyejin,
Thank you so much for taking the time to leave such a lovely review. We're absolutely delighted to hear about your positive experience with Richard and the support he was able to provide throughout your remortgage.
It's great to know that Richard helped to ease the stress of making such important decisions. No question should ever feel like a silly one, and we're glad Richard created that safe space for you both.
We wish you all the very best for the future and we look forward to working with you again.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great experience
Fast, reliable, informative. Very happy with the service at every point.
18. september 2025
Besvarelse fra Acumen Mortgages
Thank you for your review, we really appreciate it.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Gerry was absolutely amazing from start…
Gerry was absolutely amazing from start to finish. Would highly recommend. Given I had no idea what i was going Gerry explained everything in detail.
12. september 2025
Besvarelse fra Acumen Mortgages
Thank you so much for your lovely review! We're delighted to hear that Gerry was such a great support throughout your journey.
It’s completely normal to feel unsure at the start, and we’re so pleased Gerry was able to guide you clearly and confidently every step of the way. We’ll be sure to pass on your kind words to him.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Besvarelse fra Acumen Mortgages
Thanks for your great feedback! We're glad to hear everything was handled quickly and that you felt well looked after throughout. Friendly communication is something we pride ourselves on, so it’s great to know that came across.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Mr Gian Ghichini was my mortgage…
Mr Gian Ghichini was my mortgage advisor and he helped me from the beginning to the end. He was always very supportive and helpful.Whenever I spoke to him he gave me a clear explanation about the situation.
28. august 2025
Besvarelse fra Acumen Mortgages
Thank you for your kind words and for taking the time to share your experience.
We're so pleased to hear that Gian was supportive and helpful throughout your mortgage journey. He always aims to provide clear guidance and make the process as smooth as possible, so it’s great to know you felt well informed and supported from start to finish.
We'll be sure to pass on your lovely feedback to Gian. If you ever need anything in the future, don’t hesitate to get in touch.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
They did all the hard work
Was really simple and easy, good communication throughout and well worth using
29. august 2025
Besvarelse fra Acumen Mortgages
Thank you for taking the time to leave us a review! We're so pleased to hear you found the process simple and communication clear throughout. That’s exactly the experience we aim to provide for every client.
We really appreciate your feedback and if you ever need anything in the future, we’re always here to help.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Fantastic support from start to finish
We’ve just had our mortgage offer come through and can’t thank Mick enough for all his help along the way. From the very first conversation he’s been clear, patient, and proactive in guiding us through what at times felt like a stressful process.
Every query was dealt with quickly, and he kept us updated throughout so we always knew where things stood. He even liaised directly with the site on our behalf to smooth out details.
It’s a huge relief to now have the offer in place, and we couldn’t have got here without his support. Would happily recommend Mick to anyone looking for a reliable and supportive mortgage adviser.
Mike & Helen
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Acumen Mortgages
Hi Mike & Helen,
Thank you so much for your kind words and review. We're absolutely delighted to hear that you’ve received your mortgage offer and that Mick was able to make the process clearer and less stressful for you both.
Wishing you all the best as you move forward with your new home and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great service from start to finish…
Great service from start to finish Acumen helped us purchase our dream home and we are so happy in it!
29. august 2025
Besvarelse fra Acumen Mortgages
Congratulations, we wish you all the best as you settle into your dream home!
Thank you for your review, we really appreciate it.
It was a pleasure working with you and we hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.