All staff that I met were incredibly friendly and helpful and moreover highly professional. All tests were thoroughly conducted and the subsequent appointment made for surgery was very very quick.... Se mere
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Se, hvad kunderne siger
Cataract surgery went horribly wrong and so referred to the eye clinic at Addenbrookes for them to sort. "Not another one", "latest in a long list of this" emergency surgery to repair damage with fur... Se mere
Virksomheden har svaret
Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information neede... Se mere
Virksomheden har svaret
Quick and easy to understand instuctions .Very Fast treatment Optictions 11.45, appiontment for acessment made 5pm opperation wirh in 4wks,very impressed.Staff very caring.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Kontaktoplysninger
Cromwell Road, PE14 0SN, Wisbech, Storbritannien
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4,3
Fremragende
268 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cataract Surgery
I can't praise the staff at ACES Eye Clinic in Wisbech highly enough. I had my left eye surgery on 10th July and my right eye today 17th July. The nurses were amazing, professional, efficient,calm, reassuring and friendly. Mr Byard carried out both procedures. A lovely man, again calm and reassuring.
My first procedure was on the day after the air-conditioning had broken down, it was an extraordinarily hot day, there was a full compliment of staff working flat out before having to close early due to the temperature in the theatre reaching 40°, and still the staff were upbeat and cheerful.
Throughout the whole experience I felt calm and relaxed. Thank you to the lovely staff of this immaculate clinic.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
We're thrilled to hear that you're so happy Sally, and the team in Cardiff will love reading your review. We'll make sure we pass your kind words on to the team.
Very proffesional in dealing with my…
Very proffesional in dealing with my surgery, did have to wait 6 weeks before having surgery, when their marketing material states 2 - 4 weeks waiting time.
Otherwise fine
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Glad to hear you're happy with the service Bryan, and we certainly take all feedback on board. If you need anything at all moving forward, please don't hesitate to let us know.
Professional services - ACES
I was very appreicated with the services provided, Medicial or non-medical staff are professional. Greetings at the reception was excellent. Then, I was guided to follow some clear instructions to complete the pre-assessment and surgery. The whole process made you clam and all will be done for you.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for taking the time to share your experience. We are incredibly grateful for your kind words regarding both our medical and non-medical teams, as well as our reception staff.
Providing a calm, supportive environment and clear guidance throughout the entire care process is always our top priority. Knowing that you felt well-cared for from the moment you arrived through to your procedure means a great deal to all of us.
We appreciate your trust in our services and wish you a smooth and speedy recovery.
Great service
I was very impressed with the service I was given at Aces - Chelmsford.
Friendly receptionist when I arrived and was taken in for some X-rays by a lovely girl called Jess. She made me feel at ease.
Vikram was great too who looked at my eyes.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for taking the time to share your review! We are delighted to hear that you were impressed with the service you received.
Our team aims to make every visit as comfortable and welcoming as possible, so it is wonderful to know that you were put at ease from the moment you arrived. We truly appreciate your kind words about the thorough care provided during your imaging and examination.
Thank you for choosing us for your eye care!
Very reassuring and made me assured
I was impressed with the way I was made to feel comfortable everything was explained professionally and reassuringly
I am very pleased with the outcome 10 out of 10
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for sharing your feedback. We are delighted to hear that you were made to feel comfortable and that everything was explained in a professional, reassuring manner. Achieving a 10 out of 10 experience is always our goal, and we truly appreciate your kind words about your outcome.
Excellent staff and a feeling of care from when I entered the building.
From the moment I entered all of the staff were engaging and friendly. The whole process was explained with patience and care. Highly recommended.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for this wonderful feedback. We are thrilled to hear that our team made you feel welcome and took the time to guide you through the process with care.
Providing a supportive and clear experience is always our top priority. We truly appreciate your recommendation.
The best treatment
I’ve had the best care recently for a cataract operation. The team are so professional and kind . Thankyou very much .
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you received the best care during your recent cataract operation. Providing a professional and kind experience is incredibly important to us, and we will be sure to pass your lovely thank you along to the entire team!
Cataract
I was referred by my optician as he discovered a cataract. I chose Fakenham Aces as I had had the other eye done there.
I can highly recommend them, everyone helpful,respectful and efficient.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for taking the time to share your review!
We are delighted to hear that you had another great experience with us for your second procedure. It is wonderful to know that you found our team helpful, respectful, and efficient throughout the process.
Thank you for choosing us again and for your highly valued recommendation!
Was impressed on how quick and easy…
Was impressed on how quick and easy operation was. staff nurses surgeons are very nice and polite and put your ease.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for leaving your review!
We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!
If there is anything that could have made your experience 5-Star, please let us know by contacting our team via aceseyeclinic.enquiries@nhs.net
All were very efficient and kind
All were very efficient and kind. I thought I will have wait for a long time but all was in time. Given very clear advice how to look after my eye after the operation.
Mrs A Taylor
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for the wonderful review! We are thrilled that everything went so smoothly and on time for your procedure. It is great to hear that you felt well supported with clear aftercare advice, and we appreciate you choosing our clinic.
Excellent experience
Excellent experience. The staff at the Milton Keynes clinic were really nice and kind. They were very professional and informative as well. Would definitely recommend. Thank you again ACES Milton keynes.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for the excellent review! We are delighted to hear that you had such a positive experience and that our team was so kind and professional. Thank you for your high recommendation!
Amazing service from all the staff
Amazing service from all the staff, lovely premises, would recommend !
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for the amazing review! We are delighted to hear that you enjoyed our lovely premises and received such great service. Thank you for your recommendation!
Wait time from pre assessment to…
Wait time from pre assessment to surgery very quick staff kind and friendly information post op clear and contact no's if worried re symptoms eye was sore post op but nothing not pre warned about only comment was op. theatre cold from air con and felt a bit uncomfortable but procedure wasn't too long information booklet answered all questions and already can see much clearer thankyou to all involved
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for sharing your experience! We are thrilled to hear that your vision is already much clearer and that you felt well informed and supported throughout the process, we wish you a smooth and continued recovery!
Very good service and very friendly…
Very good service and very friendly staff
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for taking the time to leave your 5-star review. We will be sure to pass your kind words to the team. Thanks again, take care!
Quick and efficient, no long waiting times
The initial pre-assessment appointment was extremely quick following the referral from my optometrist, just 2 weeks waiting. Unfortunately this had to be cancelled on the day due to a medical emergency, but the assistant was excellent, sympathetic and managed to make a further appointment for just one week later.
I found the pre-assessment appointment to be slightly disorganised with the Care Assistant appearing brusque and unfriendly. The optometrist, however, was excellent in explaining what would happen after this initial appointment. I received an appointment (to suit me) for the cataract operation on the day of the pre-assessment appointment, although I did have to return to the clinic prior to this to have my eye measured as the equipment had broken down and they were unable to perform all the tests at the pre-assessment.
On the day of the operation, I was put totally at ease by the Health Care Assistants, the Surgeon and theatre staff. I had to wait approximately 1 hour before the operation took place for the local anaesthetic to become effective, but it only lasted around 10-15 minutes, after which time I was given instruction on what to do for the first 24 hours, a bottle of eye drops and asked to make an appointment to have my eyes retested in 4 weeks.
Overall, I would highly recommend Aces Eye Clinic as an alternative to attending a NHS Clinic/Hospital. They are quick and efficient, and, in my opinion an excellent choice for cataract surgery.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your detailed review. We're glad your appointment was arranged quickly and that our team helped with rescheduling. It's great to hear the assistant was supportive. We appreciate your feedback on the pre-assessment and will share it with the relevant teams.
We're pleased the optometrist explained your treatment steps and accommodated your surgery date. Despite the equipment issue, we're happy your surgery experience was positive and that our team made you feel relaxed and informed about aftercare.
Thank you for recommending ACES, and we wish you the best in your recovery.
Don’t bother!
I went on dec 22nd did not receive any information about what was wrong with my eyes, just given eye drops & ointment. No prescription or information about eye test. My appointments have now been cancelled 3 times! In the meantime I went to specsavers was told I am starting to develop cataracts, have blepharitis & blocked eye duct. I cannot believe the difference in the service. I have informed Ace not to send another appointment, no doubt it will only be cancelled a fourth time.Very poor service at Liverpool branch.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
We are sorry to learn of your experience. We are thankful for all patient feedback, and we take feedback such as that provided by you extremely seriously.
We can only apologise about the wait you faced for an appointment to be seen and we would like to discuss this directly with you, to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified. However unfortunately, from the information you have provided, I have been unable to locate your record to do so.
If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to clinicalservices@aces-eyeclinic.co.uk
Yes very professional set up ,staff…
Yes very professional set up ,staff pleasant, helpful and knowledgeable, everywhere was clean and tidy well managed.would recommend.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your kind review. We're glad you found our team professional and our environment clean and well-managed. We appreciate your recommendation and look forward to your return.
I am here for the first time
I am here for the first time. Your support, compassion, and dedication make a real difference.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your feedback. We are honored you chose us for your first visit. Your kind words about our support and dedication are appreciated. We remain committed to making a positive impact and look forward to supporting you again.
Absolutely amazing service from start…
Absolutely amazing service from start to finish and I honestly can't complain about anything whatsoever...
All of the staff were amazing and from start to finish everything felt very professional and my surgery went along without any issues at all.
I return to the clinic in 3 weeks to have my other cattaract removed .
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your generous review. We're thrilled you had a positive experience and appreciate your kind remarks about our team. We're glad your surgery was successful and you felt well cared for. We look forward to welcoming you back in three weeks for your second cataract procedure and wish you a comfortable recovery.
it was vbery easy to apply for this job.
it was vbery easy to apply for this job.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thanks for your 5 star review!
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