All staff that I met were incredibly friendly and helpful and moreover highly professional. All tests were thoroughly conducted and the subsequent appointment made for surgery was very very quick.... Se mere
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Se, hvad kunderne siger
Cataract surgery went horribly wrong and so referred to the eye clinic at Addenbrookes for them to sort. "Not another one", "latest in a long list of this" emergency surgery to repair damage with fur... Se mere
Virksomheden har svaret
Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information neede... Se mere
Virksomheden har svaret
Quick and easy to understand instuctions .Very Fast treatment Optictions 11.45, appiontment for acessment made 5pm opperation wirh in 4wks,very impressed.Staff very caring.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Kontaktoplysninger
Cromwell Road, PE14 0SN, Wisbech, Storbritannien
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4,3
Fremragende
268 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
An excellent result from kind,efficient…
An excellent result from kind,efficient and helpful staff. Would recommend
8. oktober 2026
Uopfordret anmeldelse
Quick and easy to understand…
Quick and easy to understand instuctions .Very Fast treatment Optictions 11.45, appiontment for acessment made 5pm opperation wirh in 4wks,very impressed.Staff very caring.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Kate thanks for your positive feedback.
Cataract surgery went horribly wrong…
Cataract surgery went horribly wrong and so referred to the eye clinic at Addenbrookes for them to sort. "Not another one", "latest in a long list of this" emergency surgery to repair damage with further surgery once healed to address vision. Apparently Saturday morning ACEs sources the majority of problems. Officially already in the NHS system for action but that wheel takes ages to turn so we didn't know about the problems. Addenbrookes have to fix things so you are better off going there in the first place, Addenbrookes quoted waiting time is not actually much longer, quicker is opticians sales pitch for their referrals.
ACE Cambridge; Kristina did op, 29 SEP, Pauline sent to Addenbrookes after surgery abandoned when it went wrong, surely you remember? You just texted her to schedule a follow up call (automated schedule I expect) your not really pretending you don't know about this are you? Also I am still waiting for a copy of your complaints procedure and name of your responsible person for complaints.
26. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our Customer Service team, we would invite you to call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com.
The experience was awesome
The experience was awesome. All staff were very helpful, kind and friendly. The service was professional and the premises very clean and welcoming the minute I walked through the door.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your wonderful review Anne! We are so pleased you appreciated our premises, professionalism of our staff and felt so welcomed! We look forward to seeing you in the future!
Excellent service from beginning to…
Excellent service from beginning to end.
Very professional.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi there, thank you so much for the 5-star review! Take care.
Excellent service kind efficient people…
Excellent service kind efficient people great experience
25. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your lovely feedback! We’re delighted to hear you received excellent service and found our team kind and efficient. It’s wonderful to know you had such a great experience!
Expect a quote around £7000 for lens…
Expect a quote around £7000 for lens replacement treatment or £8000+ if you use their 9.9% interest payments
22. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients.
I understand you are referring to Optical Express, not ACES eye clinic.
If you would like to discuss your concerns with a member of our team, we invite you to contact us on 01236 795 010. Alternatively, you can contact us via email by sending details of any outstanding or ongoing concerns to customerservice@opticalexpress.com.
Great experience from start to finish
Great experience from start to finish. Very friendly and professional staff.
Milton Keynes Clinic.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Caryl, thank you for your kind review. We are pleased to hear you had such a great experience at our Milton Keynes Clinic. We really appreciate your feedback.
My eyes were thoroughly checked
My eyes were thoroughly checked, cannot fault the staff at all.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Pamela, thank you for your lovely review. We are delighted you had a great experience with our team. We really appreciate your feedback.
Outstanding service.
All staff that I met were incredibly friendly and helpful and moreover highly professional. All tests were thoroughly conducted and the subsequent appointment made for surgery was very very quick.
Other NHS managers could do with visiting these clinics to see how it is done professionally.
Overall very impressed with their service.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our team friendly, professional and helpful, and that everything was explained and carried out thoroughly. It’s wonderful to know you were so impressed with the service and the efficiency of your experience. We truly appreciate you taking the time to share your kind words!
From initial assessment to surgery made…
From initial assessment to surgery made me feel at ease and informed me what was going to happen. It’s only day two after surgery and I am feeling the difference already.
Can’t thank Aces enough.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your wonderful feedback! We’re delighted to hear that you felt at ease and well informed throughout your journey, and that you’re already noticing a difference just two days after surgery. We’ll be sure to pass your kind words on to the team. Wishing you continued success with your recovery!
Polite, helpful and efficient
My wife Karren Saunders-Smith said that the clinic staff were polite, helpful and efficient. AARON was brilliant got me an appointment ASAP.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your lovely feedback! We’re delighted to hear that the clinic team were polite, helpful and efficient, and that Aaron was able to arrange an appointment for you so quickly. We’ll be sure to pass your kind words on to him and the team!
Mrs H
I had my Right Eye done cataract Brilliant Service when I went there I was nervous & scared all the staff were so brilliant & made me extremely comfortable & safe the procedure was finished in 20minutes & I was so relaxed & happy I am going back for 2nd Eye so I’m not worried at all now xx Brilliant nurses & surgeons xxx🌺🌷
2. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Hansa, thank you for your wonderful feedback. We’re so pleased our team helped you feel comfortable and safe throughout your procedure. We look forward to welcoming you again.
Cataract Operation
The staff excelled themselves in providing a very professional Service. I was kept informed of what they had to do regarding my Cataract Operation. Admittedly I was in the Clinic for longer than was anticipated "almost 4 hours", but I wasn't surprised as I was the last one on the list of 25. But considering how many people in the Clinic and the speed in which it was one in one out was very surprising. I would recommend Aces for any procedures or operations. Fantastic Job Well done to all the Staff.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Richard, thank you for your fantastic feedback. We’re delighted to hear our team kept you informed and provided such a professional service. We really appreciate your recommendation and kind words.
The people were great very…
The people were great very professional, doubled check everything several times. The clinic is very clean. Couldn’t find thought in any thing
1. september 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for the wonderful review! We are delighted to hear that you received such professional, and helpful service during your visit. Providing efficient, attentive service is exactly what we strive for, and we appreciate you sharing your experience!
Fantastic service - no waiting list for an assessment nor…
no waiting list for an assessment nor the surgery. Fast, friendly, professional service throughout.
Surgery team and surgeon was amazing in every consideration.
Highly recommend Aces, Cambridge
27. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Vimala. We really appreciate your kind words. We always strive to maintain a high level of professionalism with all our patients. If you need anything else, please don't hesitate to reach out. Your recommendation means everything! Thanks again and take care.
Ausome experience
The complete experience from walking in to Milton keynes clinic, to consultation and with a full indepth report was absolutely spot on. I could not fault any part of the experience. I shall certainly be looking to make my eye surgery very soon, will also encouraging my wife to take the surgery.
Im so very happy of a great experience. Certainly would recommend them to anyone
Big shout out to the below team. Very such appreciated and looking forward to seeing you all soon
Parmdeep
Arrone
Sue
Kind Regards
Philip
28. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for the wonderful feedback! We are thrilled to hear that your experience at our Milton Keynes clinic was spot on from start to finish. We look forward to seeing you soon for your upcoming eye surgery.
Also don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here:
https://www2.opticalexpress.co.uk/refer-a-friend/
A very run professional operation
A very run professional operation, providing Hospital quality eyecare. I was being checked for signs of Glaucoma after being referred by my opticians, and ACES had all the most up to date equipment to carry out a thorough check of my eyes. All clear I'm pleased to say. Excellent staff and service.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the team professional and the care thorough. It’s fantastic news that your glaucoma checks were all clear, and we’re pleased you felt confident and well looked after throughout your visit. We’ll be sure to share your kind words with the team.
The overall experience was welcoming …
The overall experience was welcoming professional atmosphere all around from beginning to end full of smiles all the staff made you feel relaxed and explain everything step by step..I arrived a bit early and was seen almost straight away no waiting around all test done and surgery book for 12 weeks would defo recommend wouldn't change a thing
25. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your fantastic feedback! We’re delighted to hear that you found the whole experience welcoming, professional and reassuring, with everything explained clearly at each stage. It’s wonderful to know you were seen promptly and felt relaxed throughout. Thank you for your recommendation, and we wish you all the very best for your upcoming surgery!
Besvarelse fra ACES Eye Clinic
Hi there, thank you so much for the 5-star review. Take care!
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