All staff that I met were incredibly friendly and helpful and moreover highly professional. All tests were thoroughly conducted and the subsequent appointment made for surgery was very very quick.... Se mere
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Se, hvad kunderne siger
Cataract surgery went horribly wrong and so referred to the eye clinic at Addenbrookes for them to sort. "Not another one", "latest in a long list of this" emergency surgery to repair damage with fur... Se mere
Virksomheden har svaret
Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information neede... Se mere
Virksomheden har svaret
Quick and easy to understand instuctions .Very Fast treatment Optictions 11.45, appiontment for acessment made 5pm opperation wirh in 4wks,very impressed.Staff very caring.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Kontaktoplysninger
Cromwell Road, PE14 0SN, Wisbech, Storbritannien
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4,3
Fremragende
268 anmeldelser
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Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Awful and complaints process the same…
Awful and complaints process the same liar in place and office people liars
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Emergency Contact Numbers
I have had 2 cataract operations at Fakenham , Norfolk. The 1st operation went extremely well and all the staff were superb ie 5 star rating being courteous, friendly, informative. I had the 2nd operation yesterday and the staff were still extremely courteous, attentive etc , so I could not fault the staff at Fakenham in any way . The operation seemed to be more difficult and I was in extreme discomfort last evening. This morning I phoned the helpline number given and was told to go to the centre to be checked out and receive some different eye drops. This I did and on arriving at the centre was told they didn’t do walk ins. A very nice assistant filled in a form to be triaged and I was told a clinician would make an and I would receive a phone call. This had not happened even though I have had the phone by my side all afternoon. So, it would appear the helpline numbers are worthless which when you are in discomfort is not acceptable. Such a shame when all the staff I came into contact with were so professional. Perhaps the staff on the end of the phone should receive some more training and be better informed.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Adri at ACES , Peterborough
Had an appointment at Peterborough today 18/08/2026. Dealt with by a guy called Adri.
Adri is by far the best person I have ever seen at ACES, Peterborough. His whole demeanor was excellent. His social skills were first class. Although I visit annually this was by far the most relaxing appointment I have attended thanks to Adri. Good communicator and very friendly. He talks to you not at you.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thanks for taking the time to share your experience. Adri and the team will be thrilled to read your review!
My first cataract operation went well…
I typed this review on behalf of my wife who had the eye operations as she cannot see clear enough to use the Computer.
She quoted to me: My first cataract operation went well and deserved a 5 star rating the second eye Surgery with different Surgeon and team felt not so caring at the time, although I felt no pain during the procedure. This seemed to to be borne out with my resulting appointment due to intense pain. This was diagnosed as due to swelling and bruising to the eye. I was sent a prescription through the post to reduce my eye pain an discomfort, this prescription cost me £53 before the Pharmacy would deliver it, which was not a cost I was expecting but I paid with the hope it would reduce my pain and discomfort. I had another appointment at Aces in Chelmsford due to continuing discomfort and the fact I could not see correctly out of the left eye. This appointment did not resolve any of my problems and cost me another £17 pound for different eye drops. I did not expect having eye surgery through the NHS would cost me nearly £70 particularly as I still cannot see out of my left eye it is just a blur and Aces appear to have washed their hands of my case and their parent company gave no solutions to my problem other than a possibly referral to NHS who has already funded them to carry out the procedure on their behalf. I feel there should be an investigation into how NHS give value for the tax payers funding,
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Positive first visit
From the onset staff were friendly and courteous .
Consultants were highly professional and sympathetic to my concerns.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your kind feedback! We’re delighted to hear that you found our staff friendly and courteous, and that our consultants were professional and understanding of your concerns. It’s lovely to hear that you felt well looked after throughout your experience.
Fantastic clinic never been treated so…
Fantastic clinic never been treated so well in my life the team and system they have is brilliant well done to you all you must be very proud of yourself
14. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you very much for the fantastic review Richard. It's great to hear that you were so well looked after by the team.
I found found my whole experience at aces very friendly and professional
I found my whole experience at aces exceptional. Staff were friendly, the clinician explained my treatment in detail and carried it out very quickly and professionally. I was very impressed.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your fantastic feedback! We’re delighted to hear that you found your whole experience exceptional, from the friendly team to the detailed explanation and professional treatment. It’s wonderful to know you were so impressed with the care you received. We’ll be sure to share your kind words with the team!
My experience with the Aces in the…
My experience with the Aces in the white city clinic in London has been extremely satisfactory.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with the team at our White City clinic in London. We really appreciate you taking the time to share your kind words!
Please dont use don't use this clinic is clinic
Please dont use this clinic, my moms eyes was worst 0after cataract removal, leaving her with tunnel vision, needing further procedures to correct he surgeons mistake
6. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your mother’s record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
Easy car parking great experience
Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information needed yet ready to answer anything you can think of. Actual surgery in my case was approximately 10 mins. No pain, sent home with drops and an eye shield for night time although l brought my own self adhesive ones from amazon which stop you accidentally rubbing your eye in ya sleep. An amazing experience and at l day since op things are much clearer.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that you had such a positive experience from your initial assessment through to your surgery and aftercare.
It’s wonderful to hear that our team kept you well informed, answered your questions, and made you feel comfortable throughout the process. We’re especially pleased that you’re already noticing such a clear improvement in your vision just one day after your procedure!
We’ll be sure to share your kind feedback with the team. We wish you all the very best with your continued recovery and new vision!
The receptionist was miserable …
The receptionist was miserable and not helpful, the rest of the staff were very pleasant.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
We would like to reflect with the members of staff involved with your recent experience in an effort to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified. However unfortunately, from the information you have provided, I have been unable to locate your record to do so.
If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
My experience with Aces Nottingham.
My experience with Aces Nottingham is one of complete satisfaction. I was a nervous first time patient and found that my fear of the unknown was very soon eased. The staff are all excellent and the quality of care is first rate. The surgeon who carried out my cataract surgery was excellent and very professional with a caring attitude. I will soon be having further surgery and am confident that Aces Nottingham will again provide a good outcome.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Phil, thank you for your kind and thoughtful review. We’re pleased to hear that our team helped put you at ease and provided such a high standard of care. We really appreciate your trust in the team and wish you all the best with your upcoming surgery.
I came away having confidence and a good understanding of the procedure ahead. the
For me, Wisbech was a great option as out of town and easily accessible. Inside was welcoming and the staff very professional and knowledgeable. I haven`t had surgery yet but I have confidence in the staff and understand what to expect on the day. The patient information booklet is excellent
6. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Barbara, Thanks for your kind words. We are happy to hear our staff made you feel confident. We look forward to seeing you soon !
Fantastic and amazing experience
I can't praise the staff at ACES Eye Clinic at Norfolk House, Milton Keynes highly enough. All the staff were truly amazing from start to finish. Very professional, efficient and friendly. My mother, Maria Grazia Palmiero had Laser cleaning (YAG Capsulotomy) on Thursday 9th July in both eyes.
Akram and Andri carried out the consultation/procedure. They were very knowledgeable, kind and caring. The attention to detail was excellent.
My mum was given very clear advice on how to look after her eyes after the procedure. Highly recommend. Thank you for everything you did for my mother.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for taking the time to share such wonderful feedback on behalf of your mother. We’re delighted to hear that she had such a positive experience.
It’s fantastic to know that Akram and Andri provided knowledgeable, kind, and attentive care throughout her consultation and YAG Capsulotomy procedure. We’re especially pleased that the advice and support she received made her feel well looked after from start to finish.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Akram, Andri, and the rest of the team, they’ll be delighted to hear your feedback.
Thank you once again for your thoughtful review, and we wish your mother a smooth recovery.
Very professional excellent clinic
Very professional excellent clinic , the staff were the best , polite, attentive , reassuring best care . Surgery great . 10/10
1. august 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience with us. It's wonderful to know that our team made you feel well cared for with their professionalism, kindness, and reassurance, and that your surgery went so well.
From initial referral to treatment was…
From initial referral to treatment was a surprisingly short time. The service and care was great throughout the whole process. I would certainly highly recommend ACES to family and friends.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Hi Alan, Thanks for taking the time and share your comment. We are glad to hear you had such a great experience with our process. We value your recommendation.
Everyone was efficient
Everyone was efficient, kind and friendly. I was in and out in an hour.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your lovely review! We're delighted to hear you found our team efficient, kind, and friendly, and that your visit was smooth and completed within an hour. We really appreciate your feedback and look forward to welcoming you again soon!
Professionalism of a high order.
Professionalism of a high order.
All staff very well motivated.
Felt in safe hands.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your kind review! We're delighted to hear you experienced such a high level of professionalism. We really appreciate your feedback and look forward to welcoming you again in the future.
Excellent experience.
Excellent service,and professional and friendly staff.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for your positive review! We really appreciate your feedback.
Initial assessment was in Wilmslow
Initial assessment was in Wilmslow , a convenient place from my home. ,
The procedure was to be in Manchester. This is a very busy area but they do have a private car park.
Staff were all helpful and I felt safe.
I was initially told 8-30am by letter and text but later by phone told 8am. After initial tests I was lead to a waiting room and remained there for almost 2 hours. The preparations then took only a few minutes and it was found I could not remain still when drops (8 sets) were administered and the procedure stopped. I am please they took a safe decision with my eyes.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra ACES Eye Clinic
Thank you for taking the time to share your experience and for your kind comments about our team.
We're pleased to hear you found the Wilmslow location convenient and that our staff made you feel safe and well supported throughout your visit, however, we are sorry to hear of the wait you faced in the clinic.
If you would like to discuss anything further with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to clinicalservices@aces-eyeclinic.co.uk
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