Academy Sports + Outdoors Anmeldelser 

Hate paying for 2 day delivery when the the store sits on the order for 3 or 4 days before the shipping process starts... won't be ordering from them again.

Academy sports and outdoors was a very hostile threatening intimidating experience in one day and having in 1 minute

Horrible experience shopping online. They keep selling me defective items. I don't sustains and holes in them and when you return the item they put it back on the shelf and try to sell it to other people as if nothing's wrong with it knowing there is!

Bought a shirt online from Academy 320 peachtree parkway. Received confirmation for the order and ready for pick up. I arrive, give the customer service rep my order number and they say the order is cancelled. I asked how can an order get cancelled when I received a confirmation number? Blank stares and apologies is all I received. They said I should have recieved an email regarding the cancellation.
I did not. Not shopping there anymore due to poor business practices.

Their service has gone from the penthouse to the outhouse! They screwed up 2 of my orders in 24 hours and their customer service reps are rude and liars. I ordered a pair of jeans last night and when I called to check on the order this morning the order this morning, I was told you would be sending the WRONG size. I tried to cancel the order and the "customer service rep" told me that it was too late. She then told me it was being shipped to the WRONG address and that I would have to figure that out REALLY!!??!!! No other shippers have this problem. I then ordered a pair to be picked up at my local store and got a confirmation that it was ready. When my wife got to the "associates" at the store told her it was cancelled, while I was on the phone with their "customer service reps" and they say it was NOT cancelled, it is being shipped to the store even though the order clearly stated to be picked up TODAY and I got a CONFIRMATION that it was ready to be picked up. There are way too many options to deal with their poor service. Go elsewhere.

Stay away from online shopping!! Academy Sports partner with EFW Track, a company that has a 1.5/5 Yelp and 1.9/5 TrustPilot rating. These rating levels are levels that fraudulent companies have, and for a good reason.

In store they are great I would give a 5 star but there online is not that good there website will let you add and buy out of stock items and they will tell you they have cancelled the order this happened to me about 3 times and I think I am done using there website

A very easy way to shop and save money with online purchases.

I ordered 2 t-shirts and other than the one that said it was orange but is pink, they came on time & are the ones I ordered.

The ammo I got seems to be from the 1960s . Don't order from them. I recommend topguns.store (TOPGUNS.STORE)

4 stars
Company correctly replaced a ‘wrong item received.’

Minus 1 star for wrong item. But the service and price I feel is worth 4.

When I had a very hard time finding kayaks in the Syracuse NY area, I had to resort to buying them online. After much research I found what I was looking for at Academy Sports and Outdoors. I ordered 2 kayaks, paddles, and roof racks for the car. When placing the order the delivery date for the kayaks was about a month out, I was a little upset that it would take so long but they arrived WELL before said delivery date. When I only received 1 set of roof racks I called customer service and they had one shipped out the next day and received it will days!! Super helpful and I am extremely happy that I went through Academy! Great products and customer service, I will definitely use them again in the future.

I only wish Academy Sports had more locations. Their prices are great and have a wide selection of products. About 6 months ago (during the height of the pandemic) their stock ran very low. But this was due to supply from Asia. They used to have dozens of bicycles and then nothing. But that wasn't their fault. Now I think more products are in stock.

I ordered a pool on march 17th and have yet to receive it. The package was due before the 31st. I called and called the shipping company and academy sports just to get the run around. It takes around 15-30 mins to get academy on the phone. It takes over 45 mins to get the shipping company EFW on the phone or chat if you actually get in touch with anyone. Academy will just say oh its been escalated to management. What's that do you ask? It does absolutely nothing. I finally did get EFW on the phone and i was told they could deliver next Wednesday on the 7th of april and if i wanted it sooner i would have to pick it up myself. If that's the case why did i pay 98 dollars for shipping? Maybe Academy sports should care more about their customers and check out the thousands of negative reviews on their shipping partner EFW. I will never recommend either company and will advocate against shopping with them.

Ordered clothing online and was informed the order was packaged and ready for pickup. This has now been sitting for over a week and still hasn't shipped. The order cannot be cancelled and the customer service is a third party service and can do nothing to address the situation. Will not be shopping with them again.

There wasn’t a minus for experience so I had to put a 1. We went to Academy in Chattanooga, TN today to get my daughter around $400.00+ of MMA equipment. I have an autoimmune disease so my daughter saw all the stuff I was having to carry, due to no buggies, and asked to carry it. She put all the stuff in a Nike bag, which I watched her do and replied that was pretty smart, we were also purchasing the bag and left it unzipped with the contents overflowing the bag. We were in the camping section near the back of the store when my daughter came around the corner, where we were, and an employee came up from behind my daughter and snatched the bag off her shoulder telling her she was stealing and to leave the store and she would never be allowed to come back. Little did he know that we were standing right there and were her parents.
As soon as my husbands temper kicked in the employee, maybe manager, started back-peddling, saying they had been watching her on camera and thought she was stealing. If they had been watching her on camera, they would have known and seen, that she was with her parents. He did this in the back of the store in the camping section. I could have understood if she was confronted at the very front of the store thinking she was trying to walk out with the stuff.
I first told him if he was so worried, then he could take it all to a register, we would pay for it once we got to the front of the store, then my anger kicked in, and I told him to forget it, we would leave and take our money somewhere else. I should have called the police and pressed charges for touching my minor daughter in the first place. Didn’t think of it until my temper cooled.
I will never shop at another Academy Sporting Goods Store because apparently they assume everyone is trying to steal their overpriced crap.
We went to Dick’s Sporting Goods and spent the money there. We were treated respectfully and continuously asked if we needed any help.
I will be letting my 3,000+ customers, in my store, know about the experience and to stop shopping there. Very rude, disrespectful, and bullying attitude from Academy.

Disrespectful to Disabled Military Veterans! An employee name Lashanda thinks she is Law Enforcement and now I will be talking with an attorney about Civil Rights Violation! Ken Hicks stands by the disrespectful treatment to Disabled Military Veterans!

I am trying to complete an order and their website will not allow me to enter the full shipping address. I attempted to chat with them to complete the order and Alexis was not helpful at all. She wouldn't assist me and told me that I needed to call the order in. I will just go somewhere else. It isn't worth the unnecessary effort. No empathy and she was short/rude.

Quality Control and customer service are both terrible. I purchased a pair of pants for my son. The first time he wore them they appeared short, even though they are the same size as others that fit him. After washing them and hanging them up for the first time, I noticed that they had different lengths of legs on each side. One side had an inseam of 18.5" an the other had an inseam of 20". I messaged their chat service and they offered me a 10% coupon to buy a new pair. No thanks! Then, they gave me an email to contact. The email was NEVER responded to.

Prejudice company for sure. So many issues myself and family has had. Sad sad.