Academy Sports + Outdoors Anmeldelser 

I ordered three identical pair of 505 Levi's. They shipped me three different jeans, one 505 and two 514s of different colors. Pathetic.

First time customer setting up my account with credit card, then decided to use PayPal and in between all this I forgot to add my 10% off coupon. Immediately after hitting the button, I tried to contact them through their Chat which got me nowhere, so I called. I waited on hold 12 minutes and the lady told me I can't apply the coupon because my order is being filled. Wow, within 10 minutes you're filling my order! I doubt it. I asked if they could just credit my account or give me a gift card, after all I spent $270 there. Nope, not willing to help at all! Last time I will ever order from them.

Worst customer service and return policy ever. Bought shoes for my son right before Christmas at $69.99. They were too big so I said no big deal, we will trade them. We took them back and found the same shoe just one size smaller. When I get to the register to exchange, they tell me that I owe $42. FOR WHAT? The same exact shoes I just paid full price for. Cashier says it’s because when you return, you get the lowest price in last 3 months. I’m not trying to return anything. I’m trying to exchange for exact same thing, just different size. Also at no point have I ever seen a pair of Niki in Academy sports for $27, so that was just BS. Also huge problem when the cashier is just down right rude. Managements attitude wasn’t much better but at least wasn’t degrading. It could have been a simple exchange. We shop here often but we will not be shopping here ever again!

Visited local store today to purchase ammo. At the check out I used a gift card towards the amount. Card was refused as not in there system even though I had the card in my hand with a card number and PIN number on the back. Local mgr. said there was nothing he could do but gave me the number for customer service and said they would make it good. I got a very nice lady in customer service when I called and I got the same answer. Nothing I can do since this card is not in the system. Unbelievable customer service. No accountability!!!!!!!!

Academy Sports only gives military discount part-time Sportsman's Warehouse Cabela's Bass Pro Shop Smoky Mountain guns give discounts 100% of the time I'll never do business at Academy Sports And if you're in the military I'd advise you not to either look up the rating they're poor at best and their customer service is lousy.

Poor customer service. Never received item ordered. Called customer support. I was told it would be investigated and that I would receive a call the next day. 4 days later still no call.

Ordered online 12/9/23, a Moultrie Graviity Deer feeder and 40 lb bag Deer Protein Pellets for pickup. Called 12/11/23 to ensure order ready and was told it was ready. Had to go into the order online to change pickup person as hubby was going to pick up. Hubby gets there and was told "you received Email that the Moultrie Feeder order was cancelled". NO, we did not receive any Email stating feeder is cancelled. Bag of
feed was ready, but the pickup person for the order was NOT changed and there was some questioning about that. Order had been paid for with newly applied for and received Academy credit card. I have no receipt, no knowledge of what was charged, no knowledge of this "credit card"and what charges have been applied to it. All I have is a 40 lb bag of deer pellets :(

I ordered a NEW item. I received a display item that had finger prints all over it and a huge red display sticker on the box. This was a gift which is now a joke. I contacted customer support and the solution was to go to a post office and return the item out of pocket and hope to order a new one without it being a display. Or go to the local store and see if they have it in stock which they did not. Needless to say I got a measly 10% discount with no confirmation. This was a total scam.

Total fraud!! I ordered a fleece jacket for my son for Christmas, I ordered it on November 22 & today is December 8th and they still haven’t even sent me a tracking number, and it just says pending. total fraud do not order from them. They said guaranteed delivery was November 30th!!

Ordered a pair of running shoes for a Christmas present. I was sent used shoes. Soles were dirty, box was bashed in, obviously I received someone else's return. Just gross. Shop elsewhere!

I have read all the bad reviews - but I have to say besides not packing the stuff really good - they have been able to fill my orders for the last three times with the fastest delivery of anyone I have ordered from in the past month. And that makes me so giddy with happiness - I just have to give them five stars because as you all know - fast shipping is not something that happens all that often -- even though they suck the money out of your bank account in microseconds - and then usually sit on their backsides, waiting a week before they even get a label created = so that is why I am giving 5 stars - perhaps I just got lucky - for a change - so the rest of you are on your own when you order.. Good luck and maybe all your products ordered will arrive fast. Maybe even packed with a little more attention to detail.

Searching couple specific brands so decided to toggle “hide out of stock” items in order to make the list more manageable (& they’re OUT OF STOCK anyway!). Even after sorting various ways, out of stock items are STILL being shown. INCLUDES OUT OF STOCK — ONLINE, SET +NEARBY STORES, ALL OF THE SIZES + ALL OF THE COLORS. ❌
Also tried on the website, same thing. Even more inconvenient than the list of thousands of items that came up—that also include items by OTHER brands than your selection BUT apparently Academy thinks you won’t notice (?)—is that you decide you want to purchase so click that item only to discover it’s out of stock when the item comes up. INCLUDES OUT OF STOCK — ONLINE, IN STORE, ALL OF THE SIZES (even the seldom ordered XXXS or XXXXL are out of stock & some items only have 1 size listed AT ALL-that’s out of stock) and yep, ALL OF THE COLORS. No all of the items didn’t JUST miraculously sell out when I began the search, as that would be HUNDREDS of items over 10 + searches within the Academy app AND main website, over a course of several weeks. So no. **The conclusion—too little time for this nonsense when alternate stores do not have this same issue.**

I ordered a product with a deal price. There was no movement and the order was canceled when we entered the estimated delivery date.

And they just say; Sorry! Out of stock!!!

And, the product is listed again at a regular price! Also, still waiting refund!

Be aware of this company, especially SALE products.

Went to academy off 410 and military. The manager TROY was rude to customers and didn't seem to nice to employees. Don't be customer service if you don't want to be around people. That was not the first time I saw him being rude. He was really pompous. I go least once a week and avoid him at all cost.

They have job posting on a few sites saying they are looking for Full-Time worker. They told my Fiance they would hire him just for him to wait 2 weeks and then call him they do not have Full-Time space. What a joke. DO NOT APPLY THERE BUNCH OF LIARS

If I could give a zero or negative review I would. We are in the market for a treadmill and had decided on the Proform Pro 9000. Upon finding that Academy was having an excellent sale on this unit, we went to the store to purchase. We were told that they didn't have one in stock, but if we ordered it they would have it shipped to the store free and we could then pick it up there. We were also told that if we had or opened an Academy credit card we would be able to get a 5% credit on the purchase. The lag time for the credit card approval is 7-10 days and since we hadn't heard back from them yet (4 days later) we decided to go ahead and use an existing credit card so we didn't miss the sale (ending in 5 days). When attempting to order the treadmill and have it shipped to our local store I found it wouldn't allow me to choose that option. Several phone calls later and the final one with the manager of our local Lafayette, Indiana store, I was told that the free shipping wasn't guaranteed unless it was in their distribution warehouse and no that they did not do inter store shipments. Had this been told to us in the beginning, we would have gone ahead and forgone the 5% discount to get the free shipping to the store. The manager stated that there was no avenue to accomplish this at this point. Just another example of a store not living up to its' promises to its' customers. Having bought many high dollar items throughout the years from Academy, we will not be returning. This could have all been avoided had their employees given us the correct/complete information at the time.

Online ordering is a joke! My order all came with the wrong sizes. Then the new order was shipped to the store when I selected home delivery. Then I got to the store to pick it up and they canceled it on me. A separate order I placed came and the shirts all had holes in them. When I called customer service I spoke with someone who barely knew English and all they could offer me was a 15% off coupon. I’m done, never shopping there again.

Ordered on-line Daiwa Fuego 2500 spinning reel Advertised at 109.99 with 20 percent off that price. Received the reel, with a bit of a delay. When reel arrived, big big price sticker saying 99.99. So yes, to say the least I was upset by their BS pricing. Contacted Customer lack of Service. They said oh you got it less then had you come directly to one of our stores, So basically why you bitchin. When I informed them this is a very poor business practice and I wouldn’t shop there again, then comes Well you can return the purchase. After I responded to the ignorant Customer Service rep saying “Keep the 10 dollars I will never buy from your business again” Then I was offered the 10 dollar credit/ refund. What did I do…. “Urine” poor business relations Keep the 10 dollar additional profit. Never will my family or I buy again from Academy Sports to many sporting goods stores who will treat you way better.. Academy your profits have now slipped 5 family members. Hope it was worth it.. Sell your stock in this publicly traded farce. Go to Dick’s Sporting goods or Sportsman Warehouse not Academy total BS with customer relations …..because They the Company was right in their business plan Screw the customer Oh Christy W was the un-fantastic Customer Solution Solver that directed her CEO and CMO feeling and dismay that I was an upset Customer Now why was that Christy W.

I would give them a 0 ⭐if it would let me it's about the academy credit card company They are very dishonest they will lie to you and that's all I got to say about them but academy itself is a good store I loved shopping there but because of the credit card company I will not be shopping there at all. Don't get a Credit card from them they are VERY VERY DISHONEST.!!!

Recently went to buy new running shoes and was surprised at the poor selection and the lack of any one to assist with reaching the shoes I wanted. The end result was getting to the cashier who was rude and dismissive.I won't be going back.