Academy Sports + Outdoors Anmeldelser 

This company is a rip off. I returned a pair of shoes that should have been a 0 balance. But I find out that they wanted to charge me a late payment of 39.00 dollar plus the payment of the amount they associated with the purchase so I talked to a supervisor and they weighed the late fees and I owe $1.75 so for who out there just taking affect that if you return something they will charge you the amount that you owe

I used to love Academy, but the customer service is so bad now. And it’s obvious they don’t care if you, the customer, are unhappy. Sad

Review for Academy Sports - McKinney, TX (September 21, 2024)

I am deeply disappointed and outraged by the unacceptable behavior my family experienced at Academy Sports in McKinney on September 21, 2024, around 11:30 a.m. My 68-year-old father-in-law, a veteran who is currently battling cancer, was taking my 10-year-old daughter out for a day of shopping when they encountered the most unprofessional and offensive cashier.

The cashier, who was tall, had shaggy hair, tattoos, and facial piercings, first asked my father-in-law if he wanted to sign up for a credit card. My father-in-law politely said "No, thank you," but the cashier kept asking. After my father-in-law repeated "No, thank you," the cashier became visibly agitated. He even said, "You're lucky you caught me on a good day because otherwise I would be even more disrespectful" (paraphrased). This aggressive attitude escalated when the cashier called my father-in-law a mother-f****r, made derogatory comments about his age, calling him old, and threw the merchandise at him while demanding that he "get away from his register."

This behavior was not only disrespectful, but it also deeply affected my daughter, who was terrified and suffered from extreme anxiety during the incident. She has told me she never wants to shop there again.

Later that evening, I called the store and spoke with the Hardlines Manager, Romel. He assured me that the situation would be addressed and that the front-end manager, Susan Ray, would contact me to discuss the matter further. However, as of Monday, September 23, 2024, at 6:45 p.m., I still haven’t received any follow-up from Susan or the store.

To add to the distress, my daughter is now so stressed that she doesn't even want to wear the Crocs that her grandpa purchased for her that day. This entire experience has left a lasting negative impact on our family, and I hope Academy Sports takes immediate action to prevent such treatment from happening to any other customers.

Bought an item that was on sale, the day i received it they put it on sale even more. I tried to message them to get a store credit, they wouldnt do it, I even told the lady that I would buy the same item again but they wouldnt do anything

I ordered shoes online and they were delivered today but they have a security tag on them. I ordered online so I would not have to go to the store. I started an online chat with customer service and he said to print the label and send them back via FedEx. Then he would reorder them and give me 30% discount off for the inconvenience. Well first of all I don't have a printer and second of all they were on sale and now they are not so the discount he was giving me is only $4.23 less not 30%. That isn't even worth the gas or inconvenience. I am terribly disappointed.

I ordered online and was hoping to have package delivered in time as a gift to someone. I watched for days, where Academy Sports had label printed but has yet to ship the 2 items. This was my first time doing a ship to home order VS store pickup. And it will be my last. Ordered from other stores the same day and those packages are expected to be delivered tomorrow. What a shame.

Why are the comercials on my American tv shows in spanish???

On Friday last I returned a Magellan shirts that was mislabled to the store in Columbus Ga. The greeter at the door said that there was no longer a customer service counter and that i had to go through the register line. There were 21 people in that line and two registers open. I asked to speak to the manager and the teller said " Good luck with that, it aint gonna happen!" I called their service when i ot home and they said some one would contact me within 24 hrs. Thats not happened either. Im done with you! i sincerely Academy sports are close to closing their doors! Good ridance.. I further believe that any one who patronizes the store is a complete idot

They were really helpful and always stayed busy doing their task. They were also nice people and friendly, but they didn’t really talk to us they just smiled and didn’t ask if we needed anything or help.

Bought a Outdoor Gourmet "house brand" from Academy. Less that 2 weeks later all the chrome is peeling off the trim. Emailed customer service and basically got ghosted and they closed my case with a "solved" description. The bad review of the product was also never added to their website. Don't see how you can trust any of their reviews.

This website actually tried to take money from my debit card. I'd never used or heard of them before and yet they had got hold of my card details and tried to help themselves to some of my hard earned money.

Upon Paying at the Wesley Chapel FL store, the cashier ask if I had a Academy card, assuming she meant Loyalty card I said no, upon entering my details, I asked is this a credit card or loyalty card and only then did she say credit card. I said I didn't want this, and had not as yet signed, she then said it was too late and I will have to call to cancel. She said it would not effect my credit score to close this but upon phoning in to cancel, I was informed that this is report to the credit score. I am shocked that the store is not up front with its customers about their card being a credit card. I will not shop here for this reason, as I felt tricked and manipulated into this card. I am disgusted by how this store operates.

Beware of long super long lines, the mission store started doing the Burlington coat factory thing were they make customers form one line that goes all the was to hunting department. This company needs to evolve with self checkouts and scan and go like other stores.

Only leaving a one star since there’s no zero star. I ordered shorts for my son and inside the pocket had 2 ink security tags, one was opened and it went straight in my finger. They offered me a whole 10% off my next order. Complete garbage.

Garbage. Couldn't purchase a firearm due to a small crack in my driver license. Customer service was trash.

Needed a refund and the customer service is horrible it’s been 2 months since I sent what I purchased back & and still no communication from them whatsoever or my money back. I basically got scammed out of $200 at this point.

Was ordering two items for $108.00.
Decided to apply for Acaedmy Sports CC because it said free shipping and $15 savings ($12.99 shipping). Was approved, and $15 taken off and $26 shipping fee added! Asked lady on chat. She said items not eligible for free shipping. Shocker, and OK. But then why does the shipping cost double? No answer.
So why would I want to keep and use a CC with this store?

I recently purchased a pair of Rayban sunglasses at Bossier City Academy. Ms. Marie helped me look at the different models and was GREAT at showing and commenting on the models. That makes Marie tops in my book.

This place customer service sucks! Twice not once but twice!

First experience go there to buy 2 kayaks 2 paddles the dolly for the kayaks and some other fishing gear.

First associate Brandon asked me if I was sure I wanted two I asked if they weren’t a good brand and he shrugged and said he didn’t know. I set my other purchases by the kayaks we wanted and let him know we would like to have this upfront since they are getting the kayaks and it will be a minute. Nope 15 minutes later and still had to carry my own stuff which won’t fit in a cart.

Then I go to load my purchases and thank GOD AUSTIN ALEXANDER! Hassina struggling to load our purchases on top of the Pathfinder. No he help us load it, but he helped us with a couple of tiedowns that we also bought after our first purchase. We go a couple days later because guess what I forgot to get my purchases to the front register they’re trying to charge me double what was marked as Sat there and take a picture so she rang it up. It was on. I asked for manager and they still couldn’t help me other than Alexander the crew here sucks customer service with the amount of money that was spent at this place in the last week alone by me, I will not be returning to the store

Alexandria, LA location: I visited yesterday to buy some shoes and was appalled by the employees in the shoe department. Apart from their non-professional, yellow hair and sloppy appearance, they were both talking out loud about how their schedule sucks and other negative comments about their employment situation. Who hires these people? Where are the managers? Is Academy that hard up to where they are hiring people basically off the street? This is a failure in leadership. This is the beginning of the end for this location. Needless to say, I left without buying anything.