Academy Sports + Outdoors Anmeldelser 

I placed an order and paid with Paypal. Four days later the order was still pending on Paypal. Trustpilot had no record of the order, nor could they assist me from the Paypal transaction number. I didn't lose any money, but neither do I have the jeans I wanted.

Do not buy anything line here. Worst experience ever.

Academy is a horrible store. They mostly carry the lower end of product lines. If you purchase something online, good luck trying to return it. I have attempted to do this twice. Both times the system could not find my transaction using the receipt they had sent to my email. The first time the manager had to override the system, and issue a refund by manually entering the pricing information off the receipt. The second time was even worse. I wanted to exchange a pair of pants which were purchased on sale for $20.99 (reg. $34.99). The system could not find the transaction. Then the system issued a refund of $14.99. The price of a shirt, minus tax, which was also on the order. I was attempting to exchange the pants for the correct size. They don't do that. A refund is issued for the return, then the replacement is treated as a new transaction. They charged regular price for the replacement pants. What a scam. So, not only was I charged full price for a sale item, they also ripped me off $6 for the pants I returned. So, a pair of pants which should have cost $22.72 end up costing a little over $40. I do not trust this store/company, and will never conduct business with them again.

Academy Kyle Texas
This place is awful, and Michael the manager is an unprofessional jerk. Anti American and woke .. don’t buy from them ,

I love to shop at Academy but I'm disable and I have to have a electric cart to ride on everytime I go there it broke are the battery is down yall really need 2 scooters in there and asign someone to make sure they by the and plugged up charging when they are not stocking are cashing people out

Academy deserves 0 stars. This company doesn't care about its customers. They lie about delivery dates and stock status daily. There corporate office is like talking to two year olds. All they can say is sorry I didnt do it. I cancelled all my orders and cut their high interest academy card in pieces. Never sign up for that no matter how many times they pressure you in store and online. Janessa M. provided no help at their corporate office. Hopefully, Amazon shuts them down sooner than later

SUMMARY-DON’T GET THE CHARGE CARD!!! They literally make you WORK to make payments, AND figure out where in the world this magic card is, or how to cancel it. Surely we all have better things to do?

BORING DETAILS:
A. Was given credit without asking for it, so charged a little bbgun for $86, with card supposedly to follow.
B. NEVER GOT THE CARD.
C. When the bill was received, rather than be late, and NOT KNOWING AN ACCOUNT NUMBER TO A CARD I NEVER RECEIVED I called to both pay it off and CLOSE THIS STUPID NEEDLESS ACCOUNT.
D. The typical foreign non-customer service rep was impossible to understand. Finally she tells me she can do what I need but it will cost me $9 for the privilege of talking to her impossible to understand.. self! Really?
E. Giving me the option of calling the automated line again I say YOU MEAN I CAN CLOSE AN ACCOUNT ON THE AUTOMATED LINE? “No, I can do that. You can call to make your payment.”

Ok. I’d had enough…
You get the picture, right?

Don’t use these people.
Life is too short. If they’d QC their own system even rarely they’d fix this myriad of ridiculous, time wasting BS.

I bought a new 9mm handgun from the Conroe, TX Store. I returned the weapon because it jammed up at the local firing range. The purchase included additional rounds of practice bullets. At no time was I told the practice bullets purchased could Jam the gun????? I was told I couldn't get another gun, and the store would have to send it out to get it checked out. I complied and 3 months later the gun was returned and couldn't get credit (very convenient for the store profit margin), for buying the practice rounds. They couldn't take the gun I bought cause the law wouldn't allow. Other stores buy guns from private citizens!!! This is unacceptable and I closed my account with them and don't recommend anyone to buy from such a lack of responsibility and dishonesty from Academy Sports!

After years of dealing with Academy Sports I just received my bill and they now want to charge me $2.99 A month for paper billing lol ridiculous for a company that Charges full retail for everything in the store and I pay my bill in full every Month, I will no longer be doing business with them. I have bought over $4000 worth of guns from them paying for them all in full and they want to charge me to do business with them. I will never again step foot in an academy sports.

I tried to a Marlin 1894 lever action rifle in the McDonough, GA store that was in the rack. They said because I was from Maryland I wasn't allowed to make the purchase. This is not a Georgia law. This is Academy Sports denying the rights of an American citizen. I will never set foot in Academy again and all my friends and relatives will here about this liberal shameless display.

There was no curbside pickup available at the Hickory, NC store. The curbside pickup signs were staged behind columns at the entrance. The customer service line was my only option. Of course there was only one associate working the customer service area plus she was running the register. The line was long and so I waited. When I was next in line and another customer was waiting behind me another associate finally asked the customer behind me if he needed help? Instead of asking me first, which should have been the obvious solution, the associate paid me NO attention as I continued to wait. Finally, after the customer at the register was taken care of, the associate asked do you need help? I wanted to say No, I am just standing here for no reason. Which I didn’t. I gave her my order number. As I waited for my merchandise, the same associate complained to the other associate about being rude to customers and not caring. She said I don’t care who hears me either! I understand it’s the Christmas season and some people can be rude but others spend their hard earned money and expect respect back from store employees!

WARNING: Wednesday 12-11..at 2:02pm..I went to the Academy on NW loop 410/Military... picked out three shoes over $200 +, and went to the front to check out there were 40-50 people in line with three checkers... I waited for 10 min, and line Checkers did NOT attempt to move swiftly or exhibit true customer service skills. A conversation struck up in line. "Someone needs to call a manager to open lanes." I volunteered to walk to the front of the store to ask for a manager. The first person employee I asked behind the counter, said I'm busy. I walked to the doorman & asked to call a manager. It is very possible he/she was unaware. 7-8 min later, the manager arrived and did not greet me; he was greeting the angry person in line. With that said, I approached him and asked him if he could pull some of his many employees to the front to assist with customer service. HE not only makes every excuse.., but he said this is its new policy. I asked, well, can you open a register? THIS IS CUSTOMER SERVICE ACADEMY!! Note, not willing, Well Academy has lost a valuable customer... We will not wait in line for 40 minutes because their bottom dollar is more important than our time & exhibiting customer service respect. I asked again, can you open a register? He was arrogant and had zero managerial skills. This was so unusual and ridiculous that I had to post it. I wished I would have thought to take a picture. I had never seen such a thing, and it seemed there were hardly any people in the store. Too big to fail to lose.... I don't think so...

I purchased some clothes online for my boyfriend, th3 pants had candy in them, the waffle under shirt smelt like cologne so bad u could smell it through the packaging.... very disappointed in academy

Went to purchase a Savage 30.06. An employee there named Clyde was extremely rude and patronizing. I literally had to read the description word for word before he quit acting like a know it all. In reality, after this, I realize they only have one Savage 30.06 of any kind or description. How rude, will jot make another purchase here again.

I received a flyer advertisement on firearms from Academy Sports + Outdoors and saw one that I liked. I went in to purchase a fire arm at the Outer Loop location here in Louisville, Kentucky. After taking the time to locate the firearm and look at others I was excited to chose the firearm that I wanted so I did. I gave the guy my ID and my CCDW license. As he entered my information, I filled out all of the paper work needed on the tablet and then proceeded to ask questions about ammo to another associate that helped me pick out my ammo only to return back to the counter to find out that he pushed "run a background check" on my application even though I have a CCDW license and it wasn't necessary. So not only couldn't I get my firearm because of his mistake, I called back to check the status 5 days later and it was still pending then I was told it can take up to 30 days for me to get results in order for me to purchase the firearm. I also found out that it goes across all of the stores so I can't even go to another location. So my time was waisted standing there doing all of that and now I have to go elsewhere to get my firearm.

The shoes I ordered were clearly worn before shipping. The soles of both shoes were dirty. I was very disappointed. I’ve never had this happen before from anywhere else.

Went to Academy Store today looking for Rock Tape and found no one to assist me. It shows you have this product at your store. Poor service especially with Christmas right around the corner.

I also called your store with the phone ringing & ringing & then disconnected me.

Terrible experience!

I was at your store 11/20/24 inline to make a purchase along with three other people...A customer was checking out and after 5 minutes one person left as the person checking out seemed to have every dollar he ever made spread out on counter..5 minutes later we're still inline waiting and I asked if they can open another register and the response was im not qualified to open as three employees looked on standing around customer service desk...I eventually put items on a counter and walked out..I was the second person to walk out..thank you academy sports for your efforts in customer support...

Attempted to order shirts online. When I tried to checkout, I filled in my payment and shipping information, hit "Place Order" and got an error saying "Confirm payment details". Did this many times with two different cards. Same thing each time. Both cards work just fine with other vendors with no problems. Chatted with a customer service rep thinking they could help but they don't have access to my cart. Instead, I was supposed to send them the SKUs, colors, price for all 11 shirts I was trying to order. There was no way I was going to search for and add all of that data. Sounded too much like an online scam. Now I am very uncomfortable with the card information I have already provided and have locked my cards just to protect from fraudulent charges. Ugh. Come on Academy, this isn't that difficult. Eliminated your company from any future purchasing.

Online promo codes get marked as used for just putting them in cart and not checking out. All my orders were canceled for no reason. Gift cards were not refunded after order cancelations. Trolled