Academy Sports + Outdoors Anmeldelser 

i wish i can give a 0 rating. I ordered a shoe in a size 9m. when my package came, not only was the shoe the wrong shoe, i got a totally different and the shoe was a size 12m. Called customer service and they said that they don't have the shoe i ordered in that size and i can issue you a refund. whatever, what i really wanted was the shoe that i ordered, and they did not go over and above what i think customer service is to make this correct. I total mess up. i can see the same shoe coming in a wrong size but not a totally different one and in 3 sizes bigger than the size you ordered. will not order from them again. no second chances!!!!

Shipping is horrible on how package was packed. Customer service manager (Maria?) was the worst ever. The rep I got before the manager, I hope she finds a better job.

I'll never do business with them again

I had a 10 x 10 canopy that had torn in four places. Purchased on April 23 and used only three times, it was in terrible shape and needed replaced. I tried online to gather information on how to do a replacement and was told only the store could help me. Went to the store was told to get in the checkout line only to find out I was supposed to have picked the replacement before getting in line. Back in line with the replacement they credited the original charge and ran my credit card for the new one. This caused me to be charged an additional $6 had I not mentioned it I would’ve been billed at the new rate. Really disappointed my problem was due to separate and independent systems and poor understanding of store processes. Expect better from this company.

Order was incomplete. Only resolution offered was 10 percent credit of missing items. Never trust them.

In spite of poor reviews, I took a chance and placed an online order on a hard to find item at Academy, and am glad I did! Not only did they have the best price, but my item shipped immediately and arrived within 2 days. Not to mention, I chatted online with the support team just to confirm the item was in-stock and the live agent couldn’t have been more nice and helpful. I would highly recommend Academy.com for your shopping needs!

Visited the Academy store in Mesquite, Texas today. There were 2 people checking and 1 watching the door and ZERO employees working on the floor to help people. No help in shoes or menswear and no open dressing rooms. Obviously the investment firm who owns this company has ruined it for everyone. I personally will never shop here again.

If I could give less than one star I would. I was hired, at a price my manager and I agreed on, and paid two dollars less than that price. After finding a new job and leaving, my last check is being withheld for the TWO SHIRTS I was given for work.

I ordered a Bike for my son. It showed that I had purchased it and I could pick it up the next day. I woke up to an email that said it was no longer available. I contacted them and requested either a rain check for the price listed or they had the same bike just different color available for the same price. The 3rd option I gave them was to lose me as a customer. They chose option 3. I had told my 6 year old that I bought him a bike and would have it home when he got here. I can buy anything they have somewhere else. I have unsubscribed from their emails and deleted my app. I will no longer use Academy Sports and will tell everyone I meet not to shop there.

Thank You Amanda for amazing Customer Service...she went above and beyond... exceeded my expectations! Will shop there again! Thank You

Paid my bill for 47.00 online,took two days to post,not my fault,kept calling nonstop& added interest fee,finally paid the interest fee& told them shut the account,I'll never ever do business with them again!!!!

I returned a pair of shoes I had worn for 2 days. They wouldn't let me exchange them or get a refund because they said they had been worn. The shoes were hurting my feet. Still in very good condition. I won't be back to Academy Sports.

Ordered a vortex viper red dot on 9/8/22.Order was cancelled by academy on 9/9/22.Called customer service on 9/10/22 and they reordered it for me only to have my order cancelled again on9/11/22.Spoke to a supervisor on 9/12/22 and received an email stating that the vendor didn’t have the packing material to ship lithium (which is the battery)usps requires it to be wrapped in bubble wrap.This is such B/S.Mind you this item is still for sale on Academy’s website.I’m done with doing business with Academy.

This place is not good, first you get the credit card…then they give you a credit limit. Let’s say your credit limit is 500.00, 7 months later your credit score went down 10 points…Academy Sports will decrease your credit limit 200 dollars…now if your score go up they don’t raise your credit limit… they only decrease. That’s 1 problem, so if you pay for your item with your credit card …it’s supposed to be free shipping. Then they will say on certain items…so they determine which items that’s excluded from shipping. Mind you Commenity Bank finances Academy Sports and I expected more but because they also finance King Size…I see now. They have different business practices.

My wife is handicapped and she needed shoes. Texarkana Academy HAS ONE CART for the whole store. That is totally ridiculous. It is obvious that the management of Academy care more for their younger shoppers than they do the older folks. We called ahead before coming over to the store and they said there was one cart available. Of course upon our arrival it was gone. Very disappointed in the service at our store here in Texarkana.

I made an order on July 16th for shotgun shells and cleaning supplies. On July the 20th I received the first box of 3. This part of the order was supposed to be a box of shotgun shells. I received a pair of 3.5 children's shoes in it. I called the store listed as my local which is not close, the reason i ordered online. They gave me an 888 number. I now have to return the item, they won't refund my money or replace my item until they get these children's shoes back and process it. What kind of moron sends out children's shoes in place of ammunition? Even more importantly, who got that ammunition? Some child? Somebody in their shipping department decided to keep it? Either way, it's bad business and I now have to wait until the next time FED EX comes to my home to pick up a package to return this item. It did NOT come Fed Ex.. It came USPS. I do order regularly so Fed Ex will be here at some point, but it makes no sense that a pair of 5.00 childrens cheap shoes are holding my 40.00 worth of shot gun shells hostage.. Bad business all around. By the way, they didn't seem to be a bit concerned about who got my shotgun shells. I hope somebody in that store isn't a shooter and they trace them back to me.

Worst customer service. They sent me the wrong item and it was a nightmare to return it. Will never shop with them again.

So I was offered a $15 off discount if I applied for the credit card, which I was approved for but their glitches would not allow me to utilize the credit card and complete the purchase. So now. Ridiculous obviously the chat features was another glitch. I purchased my items with PayPal losing the discount because PayPal would work but not their con credit card deal.

You almost need a birth certificate to return an online purchase at the Kennesaw, GA store, despite having the email from your purchase. I’ll never purchase anything else at Academy Sports. Oh, and yeah, I still have the item and I will not be as understanding the next time back.
Rick

My online order for ammunition was delivered promptly, but it wasn't what I ordered and not anything I could use. I contacted, what they call customer service, who immediately told me to bad, but you can't return it, even by carrying it into a store, and that they can't refund my money. They then stated, well, if you send us pictures of what you received we will see what we can do. The rep sent me an e-mail, and I replied to the link she gave me with pictures. The link on the address keeps coming back as undeliverable. Worst customer experience I have had with any company and they just lost a very good customer. BEWARE of ordering anything online!

I ordered $150 worth of magellan outdoors shirts and my cart said it was a BOGO (Buy one - Get one 50% off). When I checked out, I did not receive the BOGO and called customer care, sent pictures of my cart with the BOGO, and they refused to honor the discount. I even sent them the photo from Google showing they are advertising a BOGO. They didn't care or even offer any solution.