Very friendly, helpful and polite service and advice from Austin and Tom today, at 99 Mitchell in the ACT, thanks lads. Such a pleasure to be welcomed and to receive great service, and advice, love yo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.
Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.
The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
Unit 5A, 157 Flemington Road, 2911, Mitchell, ACT, Australien
- (02) 6210 9729
4,8
Fremragende
108 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A great store and staff
When I needed to return my purchase and upgrade to the correct product the staff at the Mitchell (ACT) store were nothing but helpful and went out of their way to ensure my needs were met and I had a good experience. I really enjoy visiting this store, can't speak more highly of the people and management.
9. november 2020
Bike service
Cath at the Mitchell shop was extremely helpful, kept us up to date on all the parts serviced, and was extremely thorough!
31. oktober 2020
Uopfordret anmeldelse
Great service.
Seth was wonderful to deal with as were the other staff I interacted with :)
30. oktober 2020
Uopfordret anmeldelse
Bike serviced with fast and good…
Bike serviced with fast and good professional attention. Great job
26. juli 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mitchell
Hi Aikistrom,
Thanks so much for the review! We look forward to seeing you in store again soon.
Matt at Mitchell store was the reason…
Matt at Mitchell store was the reason you got such a good rating
3. juli 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mitchell
Hi James,
Thanks so much for sharing that, we really appreciate the feedback. I will be sure to pass this on to him. Have a wonderful day!
Great service.
99bikes stand by their price match claims, provided prompt response to questions and most importantly met their promise to have me on my bike for the weekend.
24. juni 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mitchell
Hi Marty,
Fantastic, thanks so much for leaving this review. We are so happy we could help you out. Enjoy your ride on the weekend!!
Unmatched customer service
One of the best customer service experiences I have ever had anywhere (not just for bikes).
The bike I got was also amazing. Life is good.
14. juni 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mitchell
Hey Greg,
Thanks for taking the time to leave this review....also awesome news about your bike!! We're so happy you're loving it.
Looking forward to seeing you in store again soon.
Staff really go the extra mile for you.
28. maj 2020
Uopfordret anmeldelse
user friendly website
user friendly website. No problem picking up your order in the store. Customer service experience can be improved though.
13. maj 2020
Uopfordret anmeldelse
The best bikes shop in ACT!
12. maj 2020
Uopfordret anmeldelse
Poor service on store
Poor service on store - no help, waited for a long time for a price on a certain bike, apparently forgotten about, we were ignored by other staff. Do not recommend 99 bikes.
11. maj 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mitchell
Hi Ria,
Thank you for providing feedback on your most recent shopping experience with 99 Bikes. I'm sorry to hear that you had a negative experience with us. We really appreciate your feedback as it helps us to improve our customer service.
Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers.
We'd love to have another chance to serve you better and if you still require assistance please don't hesitate to contact us on help@99bikes.com.au and we will be happy to help.
I found that the staff at 99 Bikes in…
I found that the staff at 99 Bikes in Mitchell, Canberra were fantastic. I felt welcomed and the staff answered all of my questions.
11. maj 2020
Uopfordret anmeldelse
Bikes were available when we were…
Bikes were available when we were advised they would be, staff contacted us when they said they would.
One bike didn't have the gears set up correctly however. It only took ten minutes to tweak it at home, but if both bikes had run as smoothly as one of them did, I'd have given five stars, no problem.
11. maj 2020
Uopfordret anmeldelse
Sales staff took their time to…
Sales staff took their time to understand what I was after and my price point Before offering suggestions. I was measured for frame size and the service was friendly.
11. maj 2020
Uopfordret anmeldelse
Great place to find what you need
Great place to find what you need with great service
11. maj 2020
Uopfordret anmeldelse
staff always helpful
2. maj 2020
Uopfordret anmeldelse
5/5 great friendly staff
5/5 great friendly staff. Helped me every step along the way. Click and collect was fast and accurate.
29. april 2020
Uopfordret anmeldelse
Review
Just felt rushed and not like they wanted to set bike up for me
26. april 2020
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Mitchell
Hi Rob,
I can see that you have placed your order as a click & collect from our Mitchell store. I do apologise for any delays and inconveniences you experienced with this order. Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers.
Stores are working as quickly as possible to finalise all orders and have them available for collection.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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