Very friendly, helpful and polite service and advice from Austin and Tom today, at 99 Mitchell in the ACT, thanks lads. Such a pleasure to be welcomed and to receive great service, and advice, love yo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bike was made quickly available for collection ahead of Christmas after online order confirmation. Staff provided great after sale advice and support on brakes and made necessary adjustments.
Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.
The panniers did not fit my carrier - it did say fits most bikes. But not mine and unfortunately the stock at the local shop has very poor selection
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
Unit 5A, 157 Flemington Road, 2911, Mitchell, ACT, Australien
- (02) 6210 9729
4,8
Fremragende
108 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ride a bike….
Fantastic service from the team. 6 hours from order to ride away.
2 weeks later and over 100 Klms of happy riding.
Loving it.
25. september 2021
Quick and easy picked up 2 days after…
Quick and easy picked up 2 days after ordering
24. september 2021
Bike was chipped and looked like it…
Bike was chipped and looked like it could have been a display model
23. september 2021
Besvarelse fra 99 Bikes - Mitchell
Hi Alison,
I am very sorry to hear this, it is certainly not the standard we have at our stores or with any products.
I recommend getting in contact with the store as soon as possible so they can assist in rectifying this for you.
Our store locations, contact details and opening hours can be found here: https://www.99bikes.com.au/stores
Shop called within 15 minutes of…
Shop called within 15 minutes of placing in the order to tell me that the bike would be made up and ready to go the next day. Arranged a time, bike was ready, dropped out the front for contactless (Covid lockdown) exchange and all the info required was there. A brief rundown on the mechanics, warranties, maintenance and we were off. Smooth transaction, couldn’t be happier.
16. september 2021
Satisfied with my purchase.
I purchased the Jetblack S1 Sports Trainer online in the middle of a lockdown so I was happy to receive anything at all. It arrived when promised, after five or six days. It is easy to set up and operate. It takes about five minutes to swap over from one bike to another because of the need to replace the quick-release mechanism. I found it acceptably quiet although I use it outside not inside. Only limitation was an inability to connect to my phone. It seems I need a sensor of some description. To get around that problem I attached an old-fashioned speedometer to the rear wheel. This is adequate if one bike remains in the stand. Otherwise, it is difficult to calibrate the correct resistance. Overall, I am satisfied with my purchase.
16. september 2021
Besvarelse fra 99 Bikes - Mitchell
Hi David,
So glad you are happy with your purchase! You should be able to connect to your phone to access Audio Training Sessions, Read and Ride Sessions, Gear Recommendations, Goal Cadence, Session Time, & Session Profiles. Its only the Speed, Cadence, Heart Rate, Power (watts), and Calories Burnt that require additional sensors. Please reach out to us at help@99bikes.com.au if you need any help getting that working for you.
Enjoy your trainer!
While we have to deal with click &…
While we have to deal with click & collect I love this approach - order, arrange a time, arrive, ring, pick it up from the table. Can’t wait to be able to go inside and make splurchases…
16. september 2021
better storage for my bikes, excellent service
Vertical storage rack holds my medium sized mtb and road bike well. Probably not tall enough for 2 large frames as my bikes reach the limit, but it's stable even without fixing to the wall. Great space saver. First order from 99 bikes under lockdown. Got a phone call to organise click and collect the next morning! Excellent service.
15. september 2021
Great service as always
8. september 2021
Disappointing experience
Disappointing experience. Ordered a heart rate monitor online, noting the store closest to me had two in stock. Placed the order and realised that click and collect was not clearly defined. Tried to login to make the changes, needed a new password, password reset email never arrived. I rang the store, they sent me to the national 1800 number. Sat on the national number for 35 minutes. The National team was helpful once I got through to them, said they would escalate the issue and make direct contact with the store so that I could collect the monitor that afternoon. They informed me the store closed at 530pm. Went to the store and arrived at 5:02 pm. Store had just closed at 5pm. Was ignored by the staff in the store when I went to the click and collect area outside the store, called the store and they answered when they realised I was not going away. I was made to feel like I was a queue jumper by the person I spoke with, turned out the store only had a used heart monitor available. Took it because I was sick of the whole experience. Next time will just purchase from a local store.
6. september 2021
Besvarelse fra 99 Bikes - Mitchell
Hi,
Thank you for taking the time to leave a review with us, and I do apologise that overall you didn't have a good experience with us. Unfortunately at this time our click and collect orders are not instant, due to the volume of orders we are receiving, which is noted at checkout. However I am glad to hear that despite this you were able to pick up your order the same day! I do apologise that the item you picked up was a return, however to we only sell these again if they are in as-new condition and haven't been used. If you have any issues with this still, please don't hesitate to reach out to us on help@99bikes.com.au so we can assist you further.
All good with quick & efficient service…
All good with quick & efficient service on my pickup item.
12. august 2021
Smooth & efficient purchase and maintenance process
I ordered my Merida Scultura 5000 back in February after discussing the various bike models and their features with the helpful 99 Bikes staff. While I had to wait a few months for delivery, the 99B team kept me fully informed on the process. When my bike finally arrived I arrived at the shop to find my bike fully prepared and ready to go. After adding pedals and a few other accessories, I was off and riding in no time. The free follow-up service was also very smooth and efficient.
20. juli 2021
We ordered 2x Classic Steadyracks…
We ordered 2x Classic Steadyracks online, as this proved cheaper than doing so from the provider directly. They were available for pick-up the next day (in stock), and it proved a seamless transaction - the best kind.
19. juli 2021
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